Total 5,631 Manager job vacancies in sydney domestic airport

Your Career

The Director of GCS at Area level will be a member of the Palo Alto Networks Global Customer Service Leadership Team in JAPAC and will be responsible for leading our matrixed GCS Area team through the delivery of exceptional customer experience and outcomes. 

This high visibility, high impact role is responsible for the GCS organisation which provides end-to-end post sale support to customers ensuring all customers are reliably deployed, fully adopted, technically healthy and achieving value from their Palo Alto Networks investments.. This position will report directly to the VP GCS in JAPAC.

Your Impact

• Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
• Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
• Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience - Lead when necessary in critical customer situations
• Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
• Actively participate as a core leader of the GCS JAPAC leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
• Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
• Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
• Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
• Own and drive the overall GCS execution programs - measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement 
• Lead the operating cadence of the business - Create the right operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements

What You Bring 

• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Passion for creating diverse teams and a customer obsessed, outcomes focused culture - Ability to inspire and attract the best talent
• Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
• Executive presence - The ability to effectively communicate and influence at senior levels with customers and within the organisation 
• P&L/Run the Business experience and mindset - Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

• Experienced Vendor Management professional from a regulated environment required for lead role in IT function
• Permanent role based in Sydney or Melbourne
• Genuine Hybrid working environment 

The primary purpose of the role is to ensure the effective and efficient management of Rest’s technology service providers. The role needs to ensure that all technology contracts meet Rest’s and regulatory compliance standards and that vendors continue to meet their contractual obligations in regard to performance, risk management and compliance. You will support the General Manager, Enterprise Architecture & Technology in selecting the right service providers and ensuring they deliver optimum value within Rest’s Risk appetite.

Key Accountabilities/Responsibilities

1. Work closely with DTD leadership to create and maintain sourcing plans for key technology services
2. Implement enterprise service provider management policies/frameworks for DTD service providers 
3. Maintain a RACI identifying the key roles and responsibilities involved in the governance of DTD service providers 
4. Collaborate with strategic procurement team to ensure that all contracts reflect necessary technology standards including regulatory compliance obligations.
5. Cultivate and maintain strong relationships with key technology service providers
6. Support vendor relationship owners in creating, implementing and maintaining vendor management plans
7. Work closely with internal stakeholders and external suppliers to support the resolution of any contractual compliance issues. 
8. Maintain current knowledge of industry trends, market conditions, and regulations affecting technology service providers 
9. Ensure vendor governance forums are run consistently and effectively
10. Prepare and present comprehensive reports to senior management regarding vendor performance

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures