Total 5,449 Manager job vacancies in sydney 1 market st

The QA Team Leader is responsible for the day-to-day supervision of a team of QA Agents, whose primary function is to conduct quality assurance assessments on calls (sales, customer service and claims), to manage regulatory and operational risk and assist with the personal development of contact centre staff.

Working closely with the Learning and Development Team, the QA Team Leader will help identify trends and training needs through the analysis of QA results and deliver constructive feedback to sales and customer care management, aimed towards driving a culture of continuous improvement. 

Duties & Responsibility

 As the QA Team Leader, your primary responsibilities will include:

• Leading a team of QA Agents, ensuring calls are assessed consistently, in line with the existing QA framework.
• Driving the team of QA agents to achieve agreed business KPIs at all times.
• Working closely with the Learning and Development Team to identify trends and training needs through analysis of QA results.
• Providing relevant and constructive feedback to the sales, customer service, and claims teams.
• Escalating complaints and breaches to appropriate management when detected, and supporting the Compliance Team with its investigations.
• Providing an opinion on the practical effectiveness of the QA framework to Compliance and Operations, contributing towards process improvement.
• Conducting ad hoc quality assurance assessments, where required.
• Administering NFS’ QA Appeals process, ensuring that QA assessments escalated for appeal are reviewed appropriately and recorded accurately.
• Maintaining excellent and up-to-date knowledge of NFS’ products, systems, and processes, along with a good understanding of operational and regulatory risk.
• Assisting the wider Risk and Compliance Team with the practical embedding of any changes to the QA framework due to regulatory changes.
• Assisting the Risk and Compliance Team with risk management assurance activity in relation to the QA framework through initiatives such as ‘check-the-checker’.
• Producing regular performance reports and management information to facilitate effective oversight of the function.
• Ensuring that the QA Team adheres to all company policies and procedures.
• Participating in the delivery of ad hoc projects set by the business from time to time.
• Hosting collaboration sessions with sales, customer service, and claims management to ensure the QA framework is understood, enforced consistently, and embedded within the company culture.
   

The Customer Care and Retention Manager is a key leadership position within Neilson, responsible for managing Customer Service, Claims and Customer Retention activities, delivering an exceptional experience for customers across all touchpoints, following the sale of a life insurance policy. 

This position plays a critical role in maintaining customer satisfaction, resolving escalated issues, and optimizing the efficiency and effectiveness of Customer Care and Retention Operations.

Working closely with the Customer Transformation Lead and Group Head of Retention, the Customer Care and Retention Manager will take a hands-on approach to implementing and evolving existing Customer Care processes, driving an ethos of continuous improvement and delivering excellent outcomes for customers. 

Duties & Responsibility
As the Customer Care and Retention Manager, your primary responsibilities will include:

• Orchestrating optimal customer service performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Customer Care and Retention Agents, offering personalised coaching and development plans to enhance their performance.
• Leading, mentoring, and managing direct reports within the Customer Care function; initially Agents and as the team grows, the role will have Team Managers as direct reports.
• Setting clear performance expectations and goals for Team Managers/Agents, monitoring their progress, and providing regular feedback and coaching.
• Inspiring and engaging the team through effective team meetings, buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Monitoring and reviewing key service metrics and performance indicators to effectively manage the quality of service.
• Generating regular performance reports, analyzing data to identify trends, areas for improvement, and opportunities to enhance efficiency.
• Overseeing claims handling to ensure that claims are dealt with empathetically, administered accurately, handled efficiently, and documented appropriately.
• Handling customer complaints or complex issues, in accordance with Neilson’s complaints handling procedures, ensuring prompt resolutions.
• Collaborating with sales and marketing teams to gather customer feedback, identify areas of improvement, and implement strategies to enhance customer satisfaction and retention.
• Supporting the maintenance of Customer Service, Claims, and Retention procedure manuals.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.
   

We're seeking a standout Sales Manager to lead our Sales Agents team. In this role, you'll cultivate an environment focused on customers, teamwork, and achieving exceptional results. If you're the right fit, you'll be taking our team's performance to new heights and ensuring excellence in everything we do.

Duties & Responsibility

As the Sales Team Manager, your primary responsibilities will include:

• Orchestrating optimal sales performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Sales Agents, offering personalised coaching and development plans to enhance their performance.
• Inspiring and engaging the team through effective team meetings, buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Staying up to date with insurance products, processes, industry best practices, and competitor activity.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.

The Account Management organisation is looking for a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team. This manager will lead a team focused on the retention and growth of Square’s mid-market sellers, and will serve as a senior contact for the sellers managed within their team’s portfolio.  

You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market across all verticals. You will directly manage a team of Strategic Account Managers while directing the overall revenue and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.

In addition to lengthy experience as a high-performing individual contributor solutioning within the mid-market or enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.

You Will:

• Lead a distributed team of up to 8 Account Managers

• Consistently achieve positive revenue outcomes while maintaining a high return on investment

• Provide 1:1 coaching and performance management to your team members

• Serve as an escalation point for customer challenges

• Engage with product teams to serve as the customer voice for upmarket sellers, with past success working with executive internal stakeholders 

• Create operational efficiencies through stream-lined repeatable processes

• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

JOB OBJECTIVE

Primary job objective is to hunt and drive sales opportunities in the assigned territory for Hitachi Solutions offerings in the Microsoft Dynamics 365 ERP, CRM and Power Platform. Secondary objective is to manage assigned accounts for more up sell and cross sell opportunity and day to day account management.

JOB RESPONSIBILITIES

• Identify and qualify opportunities to achieve sales booking targets.
• Manage sales through forecasting, qualification, account strategy, and planning.
• Leverage and involve multiple stakeholders in Hitachi Solutions and Microsoft to ensure high win rate.
• Develop solution proposals encompassing all aspects of the deal.
• Participate in the development, presentation, and articulation of a value proposition.
• Negotiate pricing and contractual agreements to close the sale.
• Identify and develop strategic alignment with key influencers.
• Track and update internal CRM system for Sales Pipeline, Contact and Accounts.
• Work with key partners such as Microsoft, Hitachi Asia (HAS), and ISV partners to identify and qualify opportunities.
• Join weekly sales meeting and provide timely reports.
• Execute industry strategy and acquire new customers in the assigned industries.
• Comply with the internal processes related to customer screening, deal evaluation, pricing approvals, and Phase Gate.
• Ensure effective leadership is implemented when managing a team or project team

Reporting into the Head of Marketing - Leafio, the Brand Marketing Manager plays a pivotal role in creating and executing the brand strategy for our Leafio channel.

With a background in pharmaceutical marketing, the Brand Marketing Manager is responsible for planning and delivery of marketing  initiatives with a direct impact on growth.

The role requires someone with exceptional project management skills who can manage multiple projects simultaneously and deliver in a fast-paced dynamic work environment.

Key areas of responsibility include acquisition and retention campaigns, clinical education, brand development, product launches, event management and consistently measuring impact.

Responsibilities:

Brand Strategy & Development:

• Develop and implement strategic brand plans that positions Leafio as a best-in-class, trusted leader in pharmaceutical wholesaling.  Aligning with business goals and enhancing market position. 

• Conduct market research to understand customer needs, competitive landscape, and industry trends. Use insights to inform brand strategies and marketing initiatives.

• Develop, maintain and enforce brand guidelines to preserve brand integrity.

• Ensure brand consistency across all marketing touchpoints and channels. 

• Identify growth opportunities for Leafio.

• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in-market.

• Work closely with category, commercial, sales, and creative teams to integrate brand messaging into all aspects of Leafio marketing and communications.

• Responsible for communicating our brand's unique value proposition, acting as the brand champion, overseeing its successful application both within and outside the organisation. 

Campaign Management:

• End-to-end execution of multi-channel marketing campaigns including digital, print, webinar, podcast  and events, targeting a pharmacy audience.  

• Brief external agencies where required.  

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.

• Adhere to project timelines, resources, and budgets to ensure on-time and on-budget delivery.

• Escalate any potential roadblocks or challenges throughout the project lifecycle.

• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Marketing Collateral Creation:

• Work with creative and content teams to develop marketing materials including eDMs, brochures, flyers, banners, presentations, digital assets, merchandise, and conference tradeshow booths.

• Ensure brand consistency is maintained across all communications and collateral across the Leafio channel.

Content Creation:

• Spearhead thought leadership initiatives, collaborating with internal & external experts to create compelling content that showcases Leafio’s expertise. 

• Work with internal training team & SAGED platform to optimise content targeted at Pharmacies and drive value to Leafio’s offering. 

• Develop and maintain all pharmacy marketing and educational tools and documents.

• Brief content writers and ensure content delivered is aligned to brand tone of voice and resonates with the audience.

Product Strategy:

• Work with the Category team to understand their supplier strategy/ other product brands and align on activities to meet their KPI’s and overall business goals.

• Ensure supplier product assets meet Leafio branded guidelines.

• Increase margin share of Montu products across our customers by implementing activities that drive awareness, education and sales.

Event Management:

• Identify event opportunities and project manage events with the Marketing Coordinator.

• Provide brand support for all events.

• Measure success of brand/product related events.

Reporting & Regulations:

• Analyse campaign performance metrics and use data-driven insights to optimise brand strategy and drive continuous improvement.

• Adhere to TGA regulations regarding the responsible marketing of medicines.

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.