Total 8,042 Manager job vacancies in nsw sydney western sydney nepean

What We Need

We're searching for someone who's passionate about what they do. Someone with a curious and investigative mindset who understands how to solve problems through deep discovery and smart analysis. We’re looking for someone who’s organised, who can work to a plan, who gets ahead of the curve, and who not only has an eye for detail but knows that the details matter. We require someone who can roll their sleeves up and who brings people together. Someone who leans in, finds the reason to step up and not to step away. We need someone who wants to push themselves to be successful, push us to be better and help our customers to think a little differently.

The Role

As a Senior Account Manager, you’ll play a pivotal role in developing and managing Key Accounts across Australia and New Zealand. You will collaborate closely with cross functional teams to deliver exceptional solutions, ensure client satisfaction, and contribute to the Company’s revenue and market expansion strategies. Your ability to build relationships, understand client needs to identify and drive new opportunities in your portfolio will be essential to your success in this role.

Responsibilities

• Account Management: Develop and execute strategic account plans to drive business growth, client retention, and customer satisfaction.
• Client Engagement: Establish strong rapport with key stakeholders within client organizations to understand their business objectives, challenges, and requirements.
•  Solution Presentation: Articulate our products and services effectively, presenting tailored solutions that align with clients' needs and drive value.
• Cross-functional Collaboration: Collaborate closely with internal teams, such as sales, marketing, product, and technical support, to ensure seamless delivery of solutions and resolve any client issues.
• Upselling and Cross-Selling: Identify opportunities for growth, upselling and cross-selling additional products and services to maximize account revenue and expand business relationships.
• Contract Negotiation: Lead negotiations for contract renewals, expansions, and pricing adjustments while ensuring alignment with company objectives and policies.
• Market Insight: Stay informed about industry trends, competitors, and market developments to provide insights and recommendations for continuous improvement.
• Customer Advocacy: Act as a customer advocate within the organization, conveying client feedback and requirements to drive product enhancements and improvements. Escalate critical client concerns internally and mobilize resources to resolve issues.

Our Occupier Services business facilitates the real estate needs of large national and multinational occupiers. Join our team as a Leasing Manager and deliver unrivalled leasing services to our client who has a national footprint. 

Based in North Sydney,  you will utilise your effective relationship management and leasing expertise to meet retail leasing requirements for our client.

Key responsibilities in this role will include:-

• Delivery of leasing services to clients as per client contract
• Successful lease renewals and reduced rental negotiations
• Ongoing client relationship management
• Increasing the average tenure term across the portfolios
• Increasing the security and utility of tenure
• Achieve significant operational savings for our client by negotiating longer lease duration's

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Reporting to the Guest Experience Manager, you will: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain complete knowledge of all room types, hotel matrix and facilities
• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Manage and assist Guest experience manager with publishing rosters and submitting payroll
• Manage and being accountable for controlling the Duty Manager float/Reception Float

What you get to do in this role 

ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures overall customer satisfaction with our products and services.

Note  THIS IS NOT A SALES OR SALES SUPPORT ROLE.

Responsibilities

• Development and Execution of Get Well Plan
• Understand all aspects of the situation and develop a clear scope and get well plan.
• 100% ownership of the account escalation engagement and all activities that make up the get well plan.
• Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation.
• Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates.
• Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the account escalation.
• Regularly report internally to leadership audiences, through C-level, on active account escalation status.
• Customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow, resulting in the continued growth of the account.
• Up to 10% travel annually.