Total 8,568 Manager job vacancies in NSW - Sydney - City & Inner West

The Customer Experience Team Leader is responsible for leading and ensuring the smooth day-to-day functioning of the Customer Experience team and managing escalated customer issues across all the brands that make up the Winning Group.

• Measure customer experiences through follow-up surveys, phone calls, and emails.
• Handle escalated customer issues and determine the appropriate resolution.
• Assist other departments with high-priority escalations, including tribunal and insurance matters.
• Lead and manage the team, ensuring the success and efficient workflow of individual members.
• Provide data reflecting work achievements and outstanding issues needing further attention.
• Maintain a professional and friendly manner with suppliers and team members.
• Identify and improve internal processes to enhance the customer experience.
• Respond to all customer calls and emails within an acceptable time frame.
• Ensure internal emails are sent out weekly.
• Respond to feedback on review websites with high standards.
• Accurately update all customer service records.
• Perform other ad hoc duties as required.
• Assist in recruiting, training, and managing Customer Experience team members.

We’re looking for a SMB Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 2+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces the cost of storage by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy by advancing battery technology, come join us. Even if you don’t meet every requirement, we encourage you to apply — you might just be the perfect fit for our team. 

Learn more about us.

About the Role 

Alongside the Battery Energy Storage (BES) products Relectrify are building with our game-changing, patented CellSwitchTM technology, we are developing a suite of O&M (operations and maintenance) and related services. These service offerings will range from performance warranties and capacity assurance programs, to service contracts, to analytics and a user interface (UI) leveraging the wealth and quality of data our technology generates.

With a keen focus on meeting customer needs, but with solid technical capability, the successful candidate will create, define, deliver, and maintain these offerings and collaborate closely with Relectrify’s software engineering and data teams, and with third-party vendors to integrate aspects of the solutions.

Location: The position offers the flexibility of hybrid work between home and our city-fringe office location (between Southern Cross and North Melbourne stations). Some domestic and international travel may be required from time to time.

Team Background: This role reports to the Chief Product Officer and will work closely with:

• the Product Manager for Battery Energy Storage products,
• the Business Development + Marketing teams, and with
• the software engineering team.

Together we strive to develop and deliver products and services that leverage Relectrify's core technology to win significant and defensible market share via class-beating value propositions that are difficult for competitors to replicate.

Who we’re looking for: The successful candidate will have experience in the renewable energy industry, possibly with an EMS, VPP or other software-focused business. They will have demonstrated experience bringing similar products and services to markets and making them successful.

What you’ll be doing: 

You will be creating, defining, delivering and maintaining the suite of O&M and related software and services for Relectrify customers, in close collaboration with Relectrify software and data engineering teams and with third parties. This will include:

• Integration of Relectrify technology with software platforms such as EMS, PPC, market participation & VPP systems 
• Relectrify's own customer UI
• Battery operation & performance analytics including leveraging Relectrify data for 
• Improved market bidding accuracy
• Improved safety performance (early prediction of anomalous cells and pre-emptive isolation) 
• Relectrify service agreements, performance warranties, energy-as-a-service & capacity assurance programs, and the related infrastructure to support these such as fault prediction & service planning tools.

Must-have experience: 

• Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references). 

• Tertiary degree qualified, ideally of a technical nature. 

• Product Management experience in digital / online / data-related services products. 
• Experience with batteries, power electronics, renewable energy and related technologies and applications. 

Highly Desirable: 

• Experience in growth-stage companies and experience shepherding disruptive technology products into established markets. 
• Existing relationships within the broader renewables/energy storage industry, especially in the area of EMS, VPP, power plant control, energy market bidding space.
• Strong business analytics & financial modelling skills.

Why Relectrify? 

Our benefits are designed to support and enhance your work-life harmony: 

• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan 
• Advancement opportunities for leadership and management due to rapid scale-up trajectory 
• Paid time off and holidays 
• Gender-neutral paid parental, personal/carer’s leave of absence 
• Hybrid flexible work approach 
• Purchased leave scheme 
• Salary sacrifice for superannuation 
• Education reimbursement 
• No-cost commuting  
• Free snacks and (actually good!) coffee in the Melbourne office 
• Team events and monthly socials 

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including: race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated. 

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners. 

As a Program Manager at Endava, you will lead large-scale digital transformation initiatives for our esteemed clients. In this role, you will collaborate with cross-functional teams to design and implement innovative solutions that enhance operational efficiency and improve service delivery. You will be responsible for managing project timelines, budgets, and stakeholder communications, ensuring alignment with clients' strategic objectives. Your expertise will be essential in navigating complex challenges, driving successful outcomes, and guiding our clients on their journey towards modernisation.

This is a full-time, permanent position with a hybrid working model, requiring regular travel between Sydney and Newcastle to service our clients in Newcastle. 

Responsibilities

Stakeholder Management:

• Cultivate and maintain relationships with senior stakeholders.
• Effectively resolve conflicts and negotiate to ensure project objectives are aligned.

 Program & Project Management:

• Supervise multiple programs, managing interdependencies effectively.
• Identify and mitigate risks across workstreams.

Financial Management:

• Oversee multi-million-dollar project budgets, ensuring strict financial control.
• Deliver accurate financial reporting and forecasts while managing financial risks.
• Experience in managing Time & Materials (T&M) or fixed-price contracts, ensuring successful delivery within scope, budget, and timeline.

Risk & Compliance:

• Develop and implement risk management strategies, ensuring adherence to regulations across different industries.

Change Management:

• Lead change initiatives, fostering alignment across teams and stakeholders.

Governance & Quality Assurance:

• Ensure that project activities meet the standards of highly regulated domains by establishing robust QA processes.