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Customer Experience Manager  | Dan Murphy's Coolum | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Opportunities:

AP+ are undergoing a significant growth phase across our best-in-class Technology team and we are seeking Expressions of Interest for experienced: Solutions Architects to work across contract and permanent positions.

You’ll be instrumental in shaping the technical direction of our projects. You will play a pivotal role in transforming AP+ into the leading-edge digital payments firm for Australia. As a Solutions Architect at AP+ your role serves as the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our software products features.

The capabilities we’re seeking are:

• We’re seeking suitably experienced candidates who have proven experience within their field of expertise within the Payments industry.
• Professional certification in Architecture (e.g., TOGAF, Zachman).
• Proven experience in designing and implementing complex systems architectures.
• Strong understanding of architectural principles, models, patterns, and perspective on IT architecture and the financial industry.
• Knowledge of the full technology stack including front-end, back-end, database, network, and DevOps.
• Familiarity with regulatory compliance standards in the payments industry in Australia.
• Strong communication skills and the ability to translate technical concepts into non-technical terms.
• Strong problem-solving ability and analytical skills.
• Excellent collaboration and team-building skills.
• Ability to manage and prioritize tasks across multiple projects.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your Expression of Interest the Talent Acquisition team will endeavour to review your EOI and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role:

V2 Digital is hiring a Full-Stack Developer (Contractor) to join our team. As a contractor you will be responsible for designing and developing software solutions that power intelligent platforms and reinvent digital experiences. You will have the opportunity to work at a fast pace, in an agile, creative, and innovative environment with deep technical expertise at your fingertips. V2 Digital operates on the principles of agility, creativity, and innovation, working as a team to build solutions, all the while unlocking transformative value through solutions that are experience-led, digital native, and evolved by insight.

What your day will look like:

• Design and develop cloud native software using a variety of technologies.
• Full stack development, writing clean, testable code.
• Collaborate with product management and engineers to gather and prioritise product & customer requirements.
• Work closely with cross-functional teams to develop software that meets business needs.
• Participate in Agile software development process with an emphasis on quality and testing

What's required of you:

• 5+ years of professional software engineering experience.
• Strong experience full-stack development (Kotlin OR Java/Springboot, Next.js, Typescript )
• Experience with cloud-based application development GCP preferred. 

Apply Now:

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

About Us

At Spacetalk, we’re on a mission to keep families connected and safe through innovative technology. As a leading player in the market, we provide cutting-edge products like the Spacetalk App, kids' and seniors' smartwatches, AI analytics, and mobile connectivity solutions. We're at the forefront of family safety tech, and we’re entering an exciting new growth phase.

About the Role

Spacetalk is on a mission to ensure family safety by creating an ecosystem of innovative products that bring freedom and peace of mind. Our flagship products, led by the Spacetalk App, connect through mobile and are supported by the #1 selling kids smartwatch and seniors MPers smartwatch. We’re committed to making a difference in family safety and freedom, and with big ambitions for e-commerce growth, we’re looking for driven individuals to join our journey. 

As our eCommerce Acquisition Lead, you will play a key role in transforming data-driven insights into successful strategies that drive customer acquisition and enhance our online presence. You will be responsible for executing campaigns across multiple digital channels, optimising performance, and continuously refining our customer journey to boost conversions and ROI. Collaborating closely with marketing, product, and tech teams, you’ll ensure alignment across goals and opportunities while staying ahead of e-commerce trends and technologies. 

 Key Responsibilities: 

• Design and implement innovative acquisition campaigns to drive traffic and conversions across digital platforms. 

• Evaluate campaign performance through data analytics, making informed adjustments to maximize ROI. 

• Work with cross-functional teams to leverage opportunities and align on business objectives. 

• Develop SEO strategies to enhance organic search visibility and increase traffic. 

• Create and manage acquisition budgets to ensure resources are allocated for maximum impact. 

• Conduct A/B testing to refine strategies and improve the customer journey from awareness to conversion. 

• Plan, implement, and report on campaign performance using various tech platforms. 

• Keep up with e-commerce trends and implement best practices to stay competitive in the industry. 

We’re looking for a data-driven strategist who thrives in fast-paced environments and has a proven track record in eCommerce growth. You’ll bring a creative mindset, strong analytical skills, and the ability to think outside the box. If you’re passionate about digital marketing, can drive results, and are eager to collaborate across departments, this role is for you. 

What You’ll Bring: 

• 5+ years in e-commerce marketing or digital acquisition, with a proven track record of driving growth. 

• Strong proficiency in tools like Google Analytics and SEMrush to drive actionable insights. 

• Ability to develop innovative, outside-the-box strategies that resonate with our audience. 

• Excellent communication and collaboration skills across teams and departments. 

• Familiarity with digital marketing platforms, CRM tools, and SEO best practices. 

• Competitive salary with performance-based incentives. 
• Progressive leave policies, including paid parental leave, community service leave, and birthday leave. 
• Flexible working environment with a hybrid model of remote work and office presence. 
• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth. 
• Career progression opportunities as Spacetalk continues to scale. 

 Why Join Us? 

At Spacetalk, you’ll have the opportunity to work on groundbreaking products that make a real difference in people’s lives. As a member of our forward-thinking team, you’ll collaborate with top talent, use cutting-edge technologies, and help shape the future of e-commerce. If you’re ready to drive growth and make an impact, we want to hear from you! 

About Us

Fenergo develops leading SaaS financial technology solutions to improve client lifecycle management (CLM) and support regulatory compliance. We connect the world’s financial institutions with their customers to transform the overall experience and relationship. We help firms feel safe by continuously monitoring risks and ensuring regulatory compliance. By enabling operational efficiency and digital transformation, we drive value creation to solve the problems of today and anticipate those of tomorrow. Our technology enables financial institutions to transform the end-to client onboarding and lifecycle experience; continuously monitor risks and ensure regulatory compliance. 

As a Director of Sales, you would play a key role in the contributing to overall success of the business by engaging with new customers across the financial services community and solving their operational issues through offering our market leading solutions.

What does this role entail? 

• Meeting or surpassing sales/revenue targets by acquiring new clients to support the company's overall growth objectives.
• Working across a greenfield territory with the opportunity to work across and contribute to enterprise sales motions on a global scale 
• Managing of the entire sales cycle, including lead generation, qualification, and overall pipeline management and development.
• Collaborating with our Demand Generation and Marketing teams on creating and implementing a structured prospecting plan aimed at mid-large companies across various industries. This involves selling software solutions and consulting services to C-level executives, management teams, and end users.
• Establishing effective relationships with key decision makers within customer or prospect organizations to sell them the best products and services to address their needs and enhance cost efficiency.
• Negotiating legal and financial agreements, such as NDA's and MSA's.
• Cultivating and managing strategic relationships with operational and executive staff or prospects to ensure the highest levels of operational efficiency.
• Leveraging existing relationships within partner organizations to establish deep and trusted advisory relationships and generate new deal leads.

Desired Experience 

• Having excellent interpersonal skills is crucial for building trusted internal and external relationships. This involves being able to communicate effectively, actively listen, empathize, and collaborate with others to achieve common goals.
• Being results-driven means being motivated and focused on achieving objectives and delivering high-quality outcomes. As a self-starter, you should be able to take initiative, work independently, and be proactive in identifying and addressing challenges in a fast-paced environment.
• Dynamic interpersonal skills are essential for success in this role. This includes being assertive when necessary, having an impactful communication style that can influence actions and business decisions, maintaining a high energy level and demonstrating a bias for action, earning high credibility and respect from colleagues, and approaching tasks with enthusiasm and a positive attitude.

Nice to have / Skills that could make the difference. 

• 8+ years of experience with proven success in software sales to financial services industry
• Experience selling across Capital Market, specifically in the Asset Management space 
• Strong sales experience working with complex customers and segments of their business, across all levels if stakeholders, include C-level executives.

What we value 

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our clients needs.  

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement 
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you? 

• Comprehensive health coverage for employees and their dependents
• Access to Private Health Insurance (Hospital & Extras) through GU Health for employees and their dependents
• Life Assurance coverage
• Generous annual leave entitlement of 23 days
• Employees are required to take 3 company-designated days as leave out of the 26 days holiday allowance
• Flexible Work from Home Policy allowing for up to 4 days per month
• Enjoy the benefit of flexible working hours
• Upon joining, employees will receive a Work from Home allowance (approximately AUD 780)
• Engage in regular social activities such as park runs, trips to the theatre, painting workshops, and boat trips

Diversity, Equality, and Inclusivity

Fenergo is an equal-opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Your role is crucial in promoting our trading platform and providing potential clients with the information they need to get started. Effective communication and a friendly demeanour will be key to your success in this role.

1. **Engaging Potential Customers:**

- Approach people who visit our booth or show interest.

- Explain our trading platform's unique features and benefits.

2. **Assisting with Account Setup:**

- Help clients sign up and create accounts on our platform.

3. **Encouraging Deposits:**

- Encourage clients to deposit into their accounts.

4. **Team Support:**

- Assist the team in setting up the booth for events.

• Outgoing and passionate in the sales or financial services industry;
• Must be able to work flexible hours;
• Team meetings and mandatory training sessions will be held;
• Maintain a high level of confidence while facing clients;
• Good English is a must; bilingual or Multilingual is highly preferred;
• High School or equivalent qualification is required;
• No prior experience is required.

Please be aware that most of these positions work in an outdoor environment with varying weather conditions.