Total 259 tourism management job vacancies in Australia

• Permanent, Full time 9 day fortnight 
• $69,746 per annum plus Superannuation
• 2 positions available locations Coolaroo and Sunbury

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As a Parks Asset Management Officer you will assist in providing high quality, tidy and safe Parks and Reserves within the Hume municipality.

What you’ll be doing:

•  
• Undertake programmed and reactive park maintenance duties
• Conduct maintenance and repair of various hard assets and infrastructure in parks such as, but not limited to, reserve fencing, furniture, shelters, gravel paths, retaining walls, park signage, etc.
• Operate plant and equipment relevant to the park asset management task and ensure it is maintained to a high level.
• Perform minor reactive pruning, branch collection and mulching works, minor turf preparation of sports fields, parks and nature strips, and minor soft and hard landscaping works.
• Undertake other park asset management tasks commensurate with skills to ensure a high level of park and reserve presentation.
• Inspect and report on the condition of park and reserve assets to ensure they are maintained and presented to a high standard.
•  
• Conduct minor soft and hard landscaping rectification works in a team environment.
• Assist in constructing, installing, maintaining and renewing minor park assets, including retaining walls, park furniture, bollards, fences (post and rail), signs, paving and hard pavement soil edge levels, etc.
• Conduct and monitor programmed and reactive maintenance activities on Parks and Reserves.

The skills and experience you’ll bring to the role:

• Certificate III in Landscape or other relevant qualification and commensurate on the job training
• Relevant experience with Parks maintenance principles and the operating of equipment relevant to Parks and Reserve management.
• The ability to apply a range of Skills and Hand Tools for various Park Maintenance tasks
• Demonstrated experience in organising daily resource requirements, processes and equipment for programmed and reactive works programs.
• Ability to maintain full and accurate records, including daily works reports, programmed and reactive works progress reports, and park asset audit data records.
• Demonstrated ability to effectively work with contractors and other staff in a team environment.
• Good verbal and written communication skills, including the ability to gain cooperation and communicate effectively with people from diverse backgrounds and cultures.
• Proven ability in recognising improvements and work practice opportunities.
• Current Driver’s Licence with minimum MR Truck drivers’ endorsement (HR Truck Driver’s Licence desirable.)
• Forklift and F/E Loader License desirable

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

We are growing and are seeking a Triage Injury Management Consutlant to work on a casual basis. This role is to connect with injured employees and their managers to support them through their workplace injury by offering injury triage, first aid advice, support and linking them into support services and resources available to them. You will be working in a Triage Team which is dedicated to providing personalised health management support and advice to employees who have sustained injuries at work. This is done by using your clinical experience in a corporate work environment. The work is undertaken telephonically meaning that it can be undertaken from home or office. 

Tasks include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Provide initial early intervention Triage with clients, supporting both physical and mental health services.
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.

What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.