Total 17 tourism management job vacancies in Sydney, New South Wales

What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 
About the role: 

As a Senior Consultant, Risk and Balance Sheet Management, you’ll contribute to a critical component of our success. As part of the delivery team you will work closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  This role will ideally be Sydney based.
 
As a Senior Consultant, Risk and Balance Sheet Management, you will be working with major banking, insurance and finance clients providing technical guidance concerning business implications of applications and technology platforms. You will also:

• Play a pivotal role in implementing FIS Balance Sheet Manager (BSM) Solution and its various modules including Asset and Liability Management (ALM), Funds Transfer Pricing (FTP), Liquidity Risk Management (LRM), Market Risk and ECL/IFRS9

• Perform client requirements gathering workshops, put together statements of work (SoWs) and project plans, perform data mapping /requirements workshops, perform production configuration as per client requirements, build custom reports, guide and assist clients in performing data validation and reconciliation testing, system integration testing and UAT

• Deliver training and presentations and create bespoke custom documentation to suit the client’s needs

• Assist pre-sales in preparing and delivering product presentations and demos to prospective clients

• Manage multiple concurrent projects

• Assist with training other team members

• Research client needs, analysing trends and best practices and creating detailed program specifications  

• Devise procedures to achieve greater efficiencies and solve complex technical problems.  

What you will need:   

• 6 plus years’ experience working in a financial institution or software solution/consulting vendor in the domain of Risk/Balance Sheet management

• Excellent knowledge of risk management and financial instruments along with understanding of Asset and Liability management, Liquidity Risk Management, Funds Transfer Pricing, Market Risk and Expected Credit Loss/IFRS9

• Proficiency with SQL scripting, Microsoft SQL Server Database and Analysis Services

• Analytical approach to problem solving

• Sound report building skills using Excel and pivot tables

• Advanced knowledge of multiple end-to-end systems as well as application development. 

• Good communication and presentation skills

• Bachelor’s degree in Finance, Computer Science or equivalent

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.