Total 27 technical support job vacancies in aus sydney 201 kent street suite 13 new south wales

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

Segula Technologies Australia is currently seeking expressions of interest for Junior, Mid and Senior Technical Writers with experience in working in Rail preferred.

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is seeking an experienced Technical Consultant to join our friendly, collaborative and supportive IT Solutions Team.

As Technical Consultant, you will play a crucial role in managing and delivering IT projects that align with the strategic goals of our diverse client base. You will work closely with cross-functional teams to ensure projects are completed on time, within scope, and within budget. Your expertise will be essential in guiding project teams, managing stakeholders, and ensuring the successful implementation of IT solutions.

Responsibilities

Working with the Project team to deliver projects adhering to project methodologies and frameworks, you will:

• Lead and manage IT projects from initiation to completion.
• Develop project plans, timelines, and budgets.
• Coordinate with internal and external stakeholders to ensure project objectives are met.
• Identify and mitigate project risks and issues.
• Provide regular project updates to senior management and stakeholders.
• Ensure compliance with industry standards and best practices.
• Conduct post-project evaluations and provide recommendations for future improvements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3 Years + experience in project delivery or professional services organisations (preferably MSP)
• Proven ability in deploying architecture based on Solutions Architect designs
• Previous experience working within a PMO (Project Management) team and experience in Pre-Sales activities
• Implementation knowledge on Microsoft M365 and Entra ID services ranging from Intune (AutoPilot), Exchange Online, SharePoint, Conditional Access
• Implementation knowledge with vendors such as Veeam, Mimecast, Dell, VMware
• Strong understanding of project management methodologies and tools.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills with the ability to liaise with all levels of stakeholders
• Previous defence force experience is desirable

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a talented and passionate team.
• Professional development and growth opportunities.
• Flexible working arrangements.

• Supportive, collaborative and respectful environment

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

What you get to do in this role

• Present to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.