Total 3,710 service operations manager job vacancies in Australia

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Proven experience with Release Management ideally with mid-range applications/environments

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Added Bonus if you have:

• Experience in the payments sector

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to [email protected]

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Proven experience with Release Management ideally with mid-range applications/environments

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Added Bonus if you have:

• Experience in the payments sector

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Are you ready to drive process optimization, manage impactful projects, and support a dynamic team in a fast-paced environment? Join Montu as a Category Operations Specialist and play a critical role in the success of our newly formed Category Management team. Reporting to the Head of Category Management, you’ll ensure the smooth operation of a function pivotal to Montu’s growth and profitability.
Key Responsibilities

• Identify, develop, and implement opportunities for improving category management processes to enhance efficiency and effectiveness.
• Select, implement, and maintain systems and tools to support category management activities while ensuring data integrity and accuracy.
• Lead and manage category-related projects, ensuring timely delivery, adherence to budget, and high-quality outcomes.
• Collaborate with cross-functional teams to ensure alignment on category management strategies and successful project execution.
• Develop and maintain clear, comprehensive documentation for processes, procedures, and best practices, creating a centralized knowledge base.
• Provide technical support and training to team members, enabling effective utilization of tools and systems.
• Assist the Head of Category and team members with various tasks, fostering a collaborative and supportive team environment.
• Track project progress, identify risks or issues, and implement solutions to mitigate them effectively.
   

As an IT Senior Service and Systems Support Officer, you will be the go-to person for incident management and second-level support for end-user computing, telephony, infrastructure, and systems. You will be responsible for providing timely and effective support to users, resolving incidents and service requests, and maintaining a broad knowledge of the services provided by Information Services and other units within AFCA. We are seeking someone who is experienced in helpdesk support and looking to join our Sydney based team. 

Please note this is initially a 12-month fixed-term contract based in Sydney with hybrid working arrangements.

Typically, in this role you will cover:

• Incident Management: Be the central point of contact for users, manage incidents and service requests, and ensure all activities are recorded and monitored according to agreed service levels.
• Level 1 & 2 Support: Provide support for end-user computing, telephony, infrastructure, and systems, perform routine maintenance tasks, and act as a liaison for warranty and repair tasks.
• Incident Escalation: Escalate incidents and requests to appropriate parties, seek advice for non-standard or complex requests, and monitor progress against service level agreements.
• Other Duties: Contribute to continuous service improvement, work with relevant stakeholders to improve processes, manage professional development, and demonstrate AFCA values in all interactions.