Total 135 service operations manager job vacancies in Devonport, Tasmania

Are you an experienced P & C Operations Team Leader looking for a rewarding and meaningful career? This role is an outstanding opportunity for a dynamic professional to utilise their existing HR knowledge and make a real difference!

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:
The role is part of the People & Culture Operations team, acting as the point of escalation and leadership for the Officer team, and partners closely with People & Culture Business Partners.

The People & Culture Operations Team Leader is accountable for the delivery of People & Culture services to our customers against agreed and documented standards and processes.

This role is critical in driving service delivery and customer service excellence, strategic alignment and effectiveness through comprehensive guidance and expertise.  

You will be required to spend regular days in the Devonport office, and occasionally in the Launceston office, and be open to some interstate travel as required.

Key responsibilities:

Team Leadership & Development:

• Provide leadership, coaching, guidance and support to the team, as the point of escalation for team member.
• Provide ongoing informal and formal feedback on performance levels of the team
• Actively foster a continuous learning culture in the team ensuring team members receive development in line with role requirements and personal ambitions
• Organise efficient ways of working to ensure maximum use of available resources
• Support the effective prioritisation and management of work tasks, activities and initiatives.

Advice and Support:

• Provide timely and accurate advice to leaders and employees on a range of specialist people, employee relations and generalist People & Culture queries
• Provide timely and accurate advice and support to leaders and employees on the interpretation and application of industrial instruments, People & Culture policies, procedures and systems
• Work closely to support and provide advice to People & Culture Business Partners and broader People & Culture team in the development, implementation and ongoing management of People & Culture initiatives and frameworks
• Handle escalated employee relations issues, grievances, and more complex disciplinary matters
• Provide guidance and support to leaders on sensitive People & Culture issues
• Contribute to the maturity and continuous improvement of the People & Culture function through regular review and ongoing learning of contemporary People & Culture practices, systems and tools
• Ensure adherence to labour laws, regulations, and compliance requirements.
• Mitigate People-related risks through proactive management and reporting.

Reporting and Compliance:

• Collect and provide relevant information and statistics to demonstrate the efficient and effective running of the HR Operations team
• Development of a set of service level standards that are tracked, and shared with operations
• Support data-driven decision making in People & Culture programs and initiatives.

Planning:

• Ensure key processes are documented and regularly reviewed for compliance
• Contribute to the development and implementation of People strategies aligned with organisational goals and objectives.
• Support the development and implementation of strategic workforce planning.

What you can bring to the role:

Essential:

• Relevant tertiary qualifications and/or experience in human resources, business administration or a related field
• Experience in supervising, leading, coaching and mentoring
• Working knowledge or employee / industrial relations, people analytics and reporting
• Experience in mapping, developing and maintaining policies, processes, systems and tools
• Working knowledge of contemporary HR service delivery models
• Demonstrated experience in people & culture or senior administration roles
• Current National Police Check.

Desirable:

• Experience in Aged Care and/or health care settings.
• Experience in change and communications and organisational effectiveness.
• Experience with contemporary HRIS / HCM platforms.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Relocation assistance negotiable
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.