Total 180 service operations manager job vacancies in Coburg, Victoria

We are currently looking to add an Engineering Manager to help drive the Product Engineering DXP roadmap. We're seeking an energetic technical leader who is driven by building and leading high performing engineering teams.

We’re location-flexible!  This role is open to all candidates on the east coast of Australia.

This role is hybrid, allowing you to work where and when works best for you.

For this role, we ask that you can demonstrate the following experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, equivalent professional experience in related fields
• 3+ years of experience as an Engineering Manager or in a similar technical leadership role
• Strong technical background with hands-on experience in software development building and maintain large-scale software products
• Proficiency in full-stack development, with expertise in web based languages and frameworks such as Node, TypeScript, React or similar, and cloud platforms such as AWS
• Experience with Agile or other iterative development methodologies. We use Scrum for most of the teams, with some using Kanban
• You have shown your ability to manage multiple projects and priorities, and make decisions that align with business strategy
• Proven track record as a mentor and coach, who has developed teams by growing your people

Nice to have

• Previous experience working on DXP or CMS platforms, or experience integrating or using DXP/CMS platforms
• Experience or knowledge of ISO27001 / SOC1 / SOC2, or previous involvement in attaining and retaining security accreditation at an organisational level

 What you would do (the role day to day): 

• Work across 3-5 software engineering teams to help build our Digital Experience Platform. Each team consists of a Team Lead, and 3 or 4 software engineers at different levels - junior, mid and senior
• Provide regular feedback, conduct performance reviews, and support professional development of Team Leads and Software Engineers
• Oversee the planning, execution, and delivery of software projects
• Ensure projects are delivered on time, within scope, and within budget
• Drive best practices in software development, code quality, and architecture across our tech stack
• Node
• TypeScript
• React
• AWS
• Cloudflare
• GitLab CI/CD
• Communicate project status, risks, and opportunities to stakeholders
• Facilitate technical discussions and decision-making processes
• Optimise and streamline development processes to improve productivity

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are: We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Customer Service Representative – Geelong – On-Site

Join Forms Express as a Customer Support Representative

Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.

About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

What your day will look like:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
• Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
• Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
• Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
• Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
• Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
• Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients

About You:

• Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
• Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive entry-level salary and benefits
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Looking for something refreshing and new?
Come and join an agency for the ambitious.

Praytell is a global creative communications agency built by big ideas and brilliant people. We create timely, integrated, headline-worthy campaigns across earned, social, digital, and more. We were born in Brooklyn, New York 10 years ago and have been cooking up award-winning work ever since. Here in Australia, we’re just warming up. 

Globally, we’re a team of 150+ creatives, creators, storytellers, and strategists working from our offices (and homes!) across the U.S., U.K., and Australia. 

We’re searching for an Account Manager who is looking to take the leap with a multi-disciplinary and fast-growing team that is singularly focused on doing great work with great people. 

The Gig 

As Account Manager (PR), you will be:

• Working with global and emerging brands across our consumer portfolio, which includes travel and tourism, lifestyle and wellness, retail, tech/entertainment, and not-for-profit projects. 
• Working hand in hand with senior leaders to support and lead various PR programs, including campaign development and delivery, pitch strategies, media outreach, research, reporting, and more.
• Leading and assisting client communications on project strategy, status, and deliverables, building trusted relationships with stakeholders at all levels. 
• Keeping your finger firmly on the pulse of the latest industry, media, and pop-culture trends and translating them into actionable insights and recommendations for our ambitious partners.

Bringing your unique perspective and bright ideas to creative brainstorms, and energy and optimism to problem-solving big and small. 

Sound Interesting? 

If you have 4-5 years of public relations/communications experience in an agency setting, supporting and/or leading multiple consumer accounts, we’d love to hear from you. Don’t quite fit the bill, but really feel this role is for you? Reach out - let’s talk. 

The Interview Process

Here’s what you can expect: 

• Submit application
• First round interview for selected candidates (30 mins)
• Team interview for shortlisted candidates (1 hour)
• Final interview (30-45 minutes)
• Offer 

The Praytell Advantage

Why join Praytell Australia? 

• We’re a global agency that’s just warming up in Australia. We work under one global P&L – which means access to world-class thinking, tech and tools, global insights, and networking, along with the mandate and ambition to build something uniquely Australian (and awesome) championed by our growing local team. 
• Creative isn’t just a department here. We’re constantly looking for ways to improve the way we work, challenge the status quo, and leave the industry a little better than we found it. That culminates in our global DEI initiatives, including our inaugural Praytell Intownships program here in Australia.  
• We work hard to foster a thoroughly flexible working environment which culminates in our “40 by Friday” work week (ask us about this, and we’ll happily share more!)
• We believe you do your best work where works for you, so we operate a hybrid schedule, working two days per week from our Cremorne, Melbourne office. 
• With offices across the U.S., U.K., and Australia, as well as many sister agencies across our Project Worldwide network, there are opportunities for global collaboration and immersion – including our personal favourite, Camp Praytell (this year, we headed to Nashville, Tennessee for our company offsite). 
• We have a flexible time off policy which includes 20 days annual leave per year, in addition to Christmas to New Year’s Day as gifted holidays. Need more? Let’s talk. 
• Parental leave benefits and flexible return to work arrangements that we’re proud of. 
• Access to our employee assistance program, which includes mental health support and counselor access for you and your family.

Equal Opportunity Employer
We are an equal opportunity employer. We welcome everyone at Praytell and do not discriminate. Period. All qualified applicants will receive consideration in accordance with state and federal legal requirements, and because it’s the right thing to do. We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible time off (we truly mean it!), flexible schedules, hybrid work, employee resource groups - and so, so, so much more. 

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world-class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

What you'll do

Join our team as a Field Operations Associate and be at the heart of our operations! Your role will be all about making sure our assets are safe and our customers are happy. Here’s a sneak peek into your fun and dynamic day-to-day activities:

• Community Treasure Hunts: Track down and recover our assets around town, making sure they're where they belong.
• Customer Hero: Help our customers who might have missed a payment with kindness and a smile, turning their day around.
• GPS Detective: Use our high-tech GPS tools to find and rescue our stolen or lost assets, like a real-life superhero!
• Online Sleuthing: Search digital platforms like eBay to uncover and reclaim our assets – it's like a virtual scavenger hunt!
• Bike Buddy: Assist in checking bikes in and out at our local workshops, ensuring everything runs smoothly for our cycling community.
• Delivery Dynamo: Pitch in with delivery tasks, keeping everything on track and efficient.

In this role, every day is an adventure. Join us and be a key player in our lively, fast-paced team!

We're looking for someone who brings a mix of skills and a positive attitude to our team. Here's what you'll need to succeed in this role:

• Driver's License: You should have the entitlement to drive local company vehicles.
• Confidence: Be comfortable approaching private property to search for our assets.
• Empathy: Handle interactions with customers with care and understanding.
• Goal-Oriented: Thrive in a target-driven environment.
• Communication Whiz: Have excellent presentation and communication skills, both spoken and written.
• Detail-Oriented: Pay close attention to detail to ensure accuracy in all tasks.
• Team Player: Be willing to roll up your sleeves and help out in other areas of the business as needed.

If you have these qualities and are ready for a fun and rewarding challenge, we’d love to hear from you!

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• A competitive salary (ideally looking for someone who can work 5-15 hours per week)
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

#LI-ONSITE

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth opportunities. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

Key responsibilities:

• External Communications
• Drive media relations and cultivate enduring connections with journalists, editors, and influencers to attain favorable media coverage that aligns with organisational KPIs.
• Plan, coordinate and execute PR and communications campaigns in close collaboration with internal teams such as the academic, student insights and business development teams.
• Manage the development of content for media and public communications, including press releases, presentations, pitches, and media kits. - Plan, coordinate, and execute PR and communications campaigns in collaboration with internal teams.
• Identify and source news-worthy student case studies for media and internal purposes across all partner brands.
• Conceptualize and create media kits, including writing press releases and coordinating visual assets. - Work with key internal stakeholders to identify newsworthy innovations/products and developments for media use.
• Manage the OES LinkedIn page and other social media accounts as required.
• Internal Communications
• Develop and implement internal communications strategy for OES, ensuring alignment with business priorities.
• Collaborate with HR and Communications teams to design and execute internal communications that encourage high performance and celebrate diversity.
• Manage distribution of internal communications to ensure appropriate channels are used.
• Organise and manage internal events, including weekly updates and quarterly All Hands
• Develop internal communication plans for the launch of new partnerships/products/investments.
• Provide internal communications advice to senior executives.
• Build relationships across the business and develop a network to create reflective content of activities across all departments and OES geographies.
• Ensure that the OES values of Integrity, Teamwork, Agility & Innovation and Passion & Perseverance and conveyed in messaging where appropriate
• Support HR team to promote OES’s EVP in alignment with corporate messaging and positioning.
• Drive responses to ad hoc requests for communications support and advice from internal stakeholders

• Bachelor’s degree in Communications or a relevant field
• Ability to communicate effectively to different audiences
• 10+ years Communications experience including experience in Corporate Communications
• High-level strategic skills, stakeholder management and content briefing
• Strong interpersonal skills, ability to work with cross-functional teams
• The ability to work and communicate with a wide variety of stakeholders including CEO and senior executives
• Excellent written and verbal communication skills
• The ability to handle multiple tasks and take accountability for those tasks, prioritizing them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Successful management individual goals and development plans.

• Flexible work for genuine career-life fit
• Professional development and mentoring
• OES Culture Club and events calendar
• Health and wellbeing activities
• Annual flu vaccinations
• Paid parental leave
• Purchased leave
• Study assistance and leave for eligible employees
• Mental health support resources and Employee assistance program (EAP)
• Income protection insurance
• Corporate health insurance

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

Manage relationships and liaise with direct SME customers, brokers and business partners to achieve sales targets through growth of existing customers and new customer acquisition. Manage relationships with existing customers to ensure incremental growth of the leased fleet, maximisation of customer retention, fleet penetration, profitability and high customer satisfaction levels.

What you’ll be doing:

• Achieve company sales targets by retaining direct SME customers and identifying new business growth opportunities from existing customers and partners.
• Develop and own a sales pipeline of opportunities including new customer leads, additional leased vehicles & imminent expiries to deliver new business writings.
• Build and manage relationships with existing brokers and partners that introduce new customers to Fleet Partners through regular contact strategy.
• Ensure the retention and growth of direct SME customers by communicating through phone and email and meet minimum activity targets in line with proactive contact strategy.
• Ensure all customer deliverables including application, quote requests and general queries are managed in accordance with SLA’s and customer expectations.
• Provide value added market intelligence to the Sales and Marketing department including customer, competitor and product feedback to improve our value proposition to win.
• Upload and maintain relevant customer data in Salesforce and other operating systems to capture all opportunities and customer communication holistically
• Other duties as required.

Essential

• Experience in B2B account management or inside sales orientated role. Fleet management and leasing, automotive or broker industry experience preferred.
• Proven ability in exceeding sales targets and retaining and growing portfolio’s with superior customer service.
• Experience managing a sales pipeline using CRM Salesforce or equivalent.
• Proven consultative and solution-based selling skills preferably through partners or to small business.
• Demonstrated ability to identify new business opportunities and sell on value not price.
• Results driven and target focussed and able to build and maintain a sales pipeline.
• Excellent interpersonal, written and verbal communication skills.
• Proven ability in managing complex environments and situations.
• Strong experience and demonstrated ability to influence and build relationships with a broad range of internal and external stakeholders.
• Ability to deliver outstanding customer service and proactively communicate to meet SLA’s and customer expectations.
• The ability to think strategically and pragmatically at all times.
• Strong analytical skills high level attention to detail.
• Work collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
• Take ownership in the functions of the role to deliver the best outcome for all stakeholders.
• Constantly challenge the way things are done, ask yourself, is there a better way?
• Strive for excellence: would you proud of your efforts if you were providing the service to your family or a friend?

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable
• Consultative Selling Methodology (Miller Heiman, SPIN Selling)

We offer:

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

About OES 

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day. 

The Opportunity  

The Team Leader role at OES plays a pivotal role in leading and motivating their team to deliver on the strategic goals of the business.  The Team Leader would be promoting and leading a culture of excellent customer service, ensuring students are provided the highest level of student experience in the online environment.  

We have a variety of Team Leader roles available within the Student Operations team: 

Student Advisor Team Leader - This role has a significant people leadership focus, responsible for a large team that supports students in an inbound capacity. This role requires excellent communication skills along with the ability to make proactive business decisions to impact a large, fast paced team 

Student Services Team Leader - This role is responsible for our student administration team, with a key focus on task prioritisation and ensuring key deadlines are met 

Exams & Results Team Leader - This role has a project management focus, managing a small team of exams and results advisors, with a key focus on prioritisation, ensuring deadlines are met and stakeholder communication 

We would ask you to include an explanation in your application, on the role that you feel your experience is more aligned to and highlight how you would use your experience to excel in the role.   

About You  

• Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a team in an evolving environment  

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs  

• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement  

• Excellent written communication skills and an eye for detail  

• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving  

• High-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs  

• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training  

What’s in it for you? 

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. 

If this role is of interest, please apply now with your updated CV. 

SASMAR is currently seeking an Account Manager to join our team. With operations in Brussels, Sydney, Hong Kong, Mumbai, Malta, London, and Chicago, we are a fast-growing pharmaceutical company that specialises in personal care and fertility products, including our renowned Conceive Plus brand. Our products are distributed in over 70 countries through various channels such as supermarkets, clinics, hospitals, pharmacies, and drugstores.

As an Account Manager at SASMAR, you will be responsible for managing and growing our business relationships with clients. This role offers an exciting opportunity to work with a diverse range of customers and contribute to the growth of our brand.

At SASMAR, we value diversity and believe in providing equal opportunities to all employees.

Responsibilities

• Manage and build strong relationships with existing pharmacy wholesalers and retailers.
• Understand client needs and requirements, and provide excellent customer service and support.
• Identify and pursue upselling and cross-selling opportunities to grow revenue from existing accounts.
• Proactively seek new business opportunities and acquire new clients.
• Present and promote SASMAR's products and services to clients.
• Collaborate with cross-functional teams, including Sales and Marketing, to ensure customer satisfaction and successful order fulfilment.
• Monitor market trends and competitors' activities to identify potential risks and opportunities.
• Prepare sales reports and forecasts to monitor performance and identify areas for improvement.

• Bachelor's degree in Business Administration, Sales, or a related field.
• Proven experience in account management or sales, preferably in the pharmaceutical, cosmetics or healthcare industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and relationship-building skills.
• Self-motivated and target-oriented mindset.
• Ability to understand and meet client needs and requirements.
• Good understanding of sales techniques and customer acquisition strategies.
• Ability to travel as needed.
• Proficiency in MS Office and CRM software.

• Competitive salary
• Health Insurance
• Paid Time Off
• Work From Home / hybrid
• Career advancement opportunities in stable company

The Specification Manager will focus on establishing and growing Burgtec's presence within the Melbourne CBD market. The primary objective is to target particular architects and designers, building strong relationships to drive the specification of Burgtec products. The role involves hybrid working conditions with 30% in the showroom and 70% visiting architects and specifiers.

About Burgtec

Burgtec designs creates & manufactures office furniture and workstations. Over the last 40 years, Burgtec has remained at the forefront of design, continually injecting new products into our already well-established range of task chairs, workstations, tables, storage systems + complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers, to achieve beautifully designed functional furniture.

Responsibilities: 

• Conduct face-to-face drop-ins and meetings with architects and specifiers from target lists, focusing on increasing specified projects and regional sales.
• Establish and maintain relationships with new specifiers. Key KPIs will track these interactions and outcomes.
• Execute strategies to foster and grow specifier relationships in the VIC market, including periodic rapport-building interactions.
• Be creative in finding ways to connect with architects and specifiers, ensuring persistent follow-up and engagement.
• Provide exceptional customer service to ensure client satisfaction and repeat business. Respond promptly and professionally to inbound inquiries, providing accurate information and building rapport.
• Work as a hunter, never taking no for an answer and finding innovative solutions to penetrate the market.
• Track and report the number of projects specified and new specifiers who commence specifying Burgtec products.
• Use HubSpot to manage customer relationships, track activities, and analyze data to improve engagement strategies.
• Coordinate and conduct engaging client showroom visits, showcasing Burgtec's office furniture offerings.
• Deliver compelling and insightful product presentations tailored to client needs and preferences.
• Collaborate closely with existing teams, including Marketing and Product teams, to ensure seamless customer experiences.

• Proven experience in a sales or client-facing marketing role within the furniture, design, or related industry.
• Strong understanding of the Victorian market and key players in the commercial specification space.
• In-depth knowledge of the specification process, particularly in working with architects.
• Excellent interpersonal, communication, and rapport-building skills.
• Self-motivated with the ability to work independently and remotely.
• Strong work ethic and a results-driven mindset, with a track record of exceeding activity KPIs.
• Demonstrated ability to identify and address client pain points and build strong relationships
• Strong organisational and record-keeping skills.
• Ability to manage a hybrid working schedule efficiently.
• Tenacity and a hunter mentality.
• Ability to thrive in a fast-paced, growth-focused environment.
• Willingness to travel occasionally and participate in training sessions

• Competitive salary of $110,000-130,000 plus superannuation
• Incentive program 
• Opportunity for your specifications skills to shine 
• Rewarding salary + Growth Opportunities for Specification Superstars!
• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for L2 Service Desk and Onsite Engineers to join our Melbourne and Sydney Teams! 

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

The Sydney role will be based in Alexandria and will also require travel between customer sites which are both located within Metro and regional NSW as well as phone based support work within our Alexandria office. 

The successful candidates will have previous MSP experience and provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Duties include assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

You will also assist the projects team with deployment of new infrastructure (desk and server side) and acting as the key technical representative of bA managed services. Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Our St Johns home in Wangaratta is actively seeking Casual Food Services Assistants, with positions available for immediate start across a variety of shifts.

About us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

About the Role: Under the direction of the Chef/Cook, the Food Services Assistant is responsible to contribute to the implementation, monitoring and evaluation of the Food Safety Program (FSP); and the provision of a variety of quality food and beverages to meet the resident’s individual needs and preferences.

Key Duties:

• Contribute to menu planning to meet the resident’s needs and preferences.
• Preparation, serving, presentation and delivery of food and refreshments in accordance with the FSP.
• General cleaning in accordance with the FSP.
• Assist with the monitoring and recording requirements of the FSP. Examples include recording temperatures and receipting goods.
• Ensures the friendly and timely delivery of meals and refreshments to all residents.
• Report any concerns/difficulties experienced with care recipients in relation to food and beverages to the Registered Nurse In Charge

Essential: 

• Food Handling Course.
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care food services.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive Salary + Super and entitlements.
• Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year
• Unlock NFP Benefits: Enjoy Up to $7000 in Annual Tax Savings
• Meaningful work in a growth-driven organisation.
• A healthy and positive workplace culture.
  

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

• Respect - Treat all people with fairness and dignity
• Care - Look after and protect the elderly, and each other
• Teamwork - Encourage, cooperate, and build trust
• Courage - Do the right thing, even when it’s difficult
• Integrity - Be open, honest, and trustworthy
• Innovation - Think differently to solve problems
• Excellence - Drive quality to continuously improve

Commify is a global leader in business communication solutions, providing SMS, WhatsApp, Email, VOIP, and other messaging technologies to over 50,000 businesses worldwide. With a presence in 9 countries, including Australia, UK, France, Spain, and the USA, Commify is dedicated to making business communication brilliant for our clients.

We are seeking an experienced Account Manager to join our team at Commify. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth. You will serve as the main point of contact for our clients, understanding their business needs and identifying opportunities to upsell and cross-sell our products and services.

If you are a proactive and sales-focused professional with a strong sales and account management background, we would love to hear from you.

• Prior experience in an account management or sales role, preferably within the software or technology industry

• Strong communication and interpersonal skills
• Proven track record in exceeding sales targets and meeting customer retention goals
• Ability to build and maintain strong relationships with clients
• Excellent negotiation and problem-solving abilities
• Self-motivated and target-driven
• Good organizational and time management skills
• Flexibility to adapt to changing customer needs and priorities
• Experience working with CRM systems

• Competitive Salary range between $75,000 - $80,000
• Monthly on target bonus of $2,350
• Private Healthcare
• 25 days annual leave plus Bank Holidays
• Birthday off work
• Plus Superannuation
• Death in service (4x salary)
• $650 Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working

Leading Australian company is seeking a highly motivated Service Technician in Melbourne, preferably in the Western Suburbs, with a background in Mechanical and/or Auto Electrical fields (experience in Hydraulics is also welcome!).

The successful candidate will be responsible for attending to scheduled servicing and breakdowns in both the field and workshop.

This role is supported by an in-house technical team and a large inventory of spare parts and consumables. A well-equipped maintenance vehicle will be supplied as part of the package.

Our company is forward-looking, embracing change and new ideas regularly.

To be successful in this role, you will need to have:

• Mechanical/Auto Elect certification or relevant industry experience (Experience in Hydraulics is an advantage)
• Relevant trade and fault-finding experience
• Computer skills
• Excellent customer service skills
• Team player
• Trainable and adaptable

Join our team and be part of a dynamic environment where your skills and passion will be valued and rewarded. Apply now to embark on a fulfilling career as a Service Technician.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! 

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Who we are

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and we've started expanding our product to the UK & Ireland, so it’s a really exciting time to be joining us.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

The role

We are seeking an experienced Product Manager on a 6 month contract (with the possibility to extend) who is passionate about creating solutions that our customers love and making a real difference in the lives of everyone in the construction industry. 

Meticulously balancing customer value and business benefit, each day you’ll get to work closely with talented people across our business to determine and deliver the biggest impact to our customers through our products. 

This is an amazing opportunity for someone who cares deeply about their craft and wants to be part of a team who celebrates a product-led mindset, championing excellence in product management and putting problems before solutions.

As a Product Manager at EstimateOne, you will:

• Co-own, refine and execute the EstimateOne Product Strategy and work closely with our Chief Product Officer, Head of Design and Product Management Team to continuously improve our Product Management Practice through shared knowledge, tooling, resources and ways of working.
• Develop a deep understanding of our customers, their problems and needs through research, data analysis and importantly actually talking to and getting to know them face to face.
• Foster a great collaborative partnership with Design, Engineering, Product Marketing and Audience GMs to bring innovative solutions to life, measuring their impact and celebrating their success.
• Build great relationships with Sales, Marketing and Customer facing teams to understand perspectives and ensure they are engaged and supported through product changes.
• Be known internally as the face of your products, champion a clear product vision across the business and keep teams and stakeholders engaged and informed across all aspects of Product Delivery and Lifecycle Management.
• Craft, maintain and execute a product roadmap that prioritises the most important customer problems to be solved, delivers measurable business benefits to EstimateOne and aligns closely with our Product Strategy.

About You

• You're customer obsessed and want to spend regular time with them, building empathy for their needs and deeply understanding their problems.
• You love data and you use it to support decisions, whether this is analytics, user research, survey feedback or in-person testing
• You care genuinely about the people you work with, your team and the rituals you use to deliver valuable products to our customers
• You’re committed to continuous shipping of value to our customers through iterative small releases, embracing feedback and new insight as you go
• You can lead, align and inspire a cross-functional team to deliver great outcomes. As a Product Manager, you are the nexus of the team and you need to provide clarity, connective tissue, energy and synthesis from your vantage point to enable your team to do their best work.
• You are a great communicator, have a can-do attitude and can build effective relationships across all levels of the business.

The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and user-orientated person with experience in growing a company and designing products in a construction technology space, we need you in our team.

Perks

There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to WFH
• You don’t have to work full-time, but we’d love it if you did.
• $5,000 per year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental & volunteer leave
• Business wide activities on a Friday afternoon, every 7 weeks (think escape rooms, drawing classes, games afternoons, cooking classes)
• We also match NFP donations 2:1 - to name a few!

EstimateOne is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can set you up for success in our process. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

Aspire Software is looking to hire an experienced and dynamic Finance Manager Australia to join our team in Australia!

The Finance Manager Australia will report to the Director of Finance in North America. This successful Finance Manager Australia will coordinate and manage period-end close, budgeting and forecasting, statutory audits, and integrations of new businesses and ensure accurate financial reporting and analysis for a portfolio of acquired companies, as well as lead projects impacting their accounting and provide guidance on the more complex accounting issues. The current portfolio is 8 Australian software companies with annualized revenues of circa 40MM-USD.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is 'Be Humble, Stay Hungry!'

The successful candidate will work in a hybrid work model from either our office in Adelaide or Melbourne, with occasional ad-hoc travel across Australia and the rest of the world required!

What Your Day Will Look Like:

• Drive the financial planning of Australian companies by analyzing the performance and risks of the assets
• Set targets for and supervise all accounting and finance personnel (Accounting, FP&A, AR, AP)
• Working closely with the Managing Directors to understand their business and needs
• Prepare monthly, quarterly, and annual financial reports
• Build and manage monthly, quarterly, and annual forecasts and track KPIs
• Monitor and analyze the performance strategies to identify areas of opportunity respond with action plans to ensure execution to meet and exceed financial targets
• Monitor the financial health of the portfolio and ensure positive cash flow
• Lead and organize the annual statutory audits and ensure all fillings are completed
• Develop strategies to increase return on investment and profitability
• Oversee and review accounting tasks, including tax and compliance
• Ensure effective financial internal controls and continually evaluate established policies and procedures
• Collaborate with the integration team of newly acquired companies by producing opening balances, complete financials, and onboarding on Valsoft finance procedures
• Maintain high-level interaction with the corporate finance department
• Actively participate in the processes related to the sale or acquisition of companies
• Manage a local Finance team

About You:

• A qualified Financial Accountant with at least a bachelor's degree or above in Accounting, Finance, Economics or similar is essential
• 8+ years of experience in a similar role, including at least 3+ years in team management, is essential
• Ability to manage risks by ensuring that effective and efficient internal controls are in place without compromising operational efficiency and flexibility
• Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively and a capacity to understand and interpret conflicting goals and needs of diverse groups
• Fast learner and adaptable – time management skills and ability to meet deadlines
• Working knowledge of Oracle NetSuite ERP (or similar) is considered an asset
• Ability to visualize efficient processes and implement them
• Excellent organizational skills and time management
• Excellent verbal and written communication skills
• Advanced knowledge of MS Excel
• Being fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people. 

We would love for you to come and join our team at our Vulcan Engineering and Stainless site in Dandenong South. 

Please note, you will be responsible for Melbourne East region. 

What you will be responsible for: 

• Identify and pursue new business opportunities 

• Building strong relationships with existing portfolio of clients 

• Analysing industry data with up-to-date market trends 

• Preparation and presentation of sales to clients and sales department 

• Collaborating with internal stakeholders to obtain best outcomes for our clients 

• Having an in-depth understanding of Vulcan services in order to cross sell 

• Experience with B2B sales or steel manufacturing background wanting to get into sales 

• Sound communication and negotiation skills 

• Proven track record of meeting sales targets 

• Intermediate computer skills 

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful. 

• Attractive salary with quarterly bonus incentive 

• Access to company car 

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia and the United States of America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1.26B last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today.

About you

You will have experience in chemicals, ingredients, or raw materials sales, with a proven track record of success within the Food & Beverage industry. Skilled at developing cutting edge market intelligence, you will be on the front foot of sales techniques and industry knowledge. Networking and establishing yourself in a large sales team will be easy for you. You’re motivated and driven to achieve, with a can-do attitude.

About the Role

This role will consist of selling an extensive range of materials to support Food and Beverage Industry. A sound knowledge of functional ingredients to support an already established portfolio. Flexibility to travel, attend and participate in Industry events is required. A strong sense of business  development is a must in our progressive industry. You will be well supported as part of a dynamic team with access to a comprehensive operating system.  

You will be able to articulate the value and quality of our products, securing sales, and attempting to expand business within an existing customer base.

Essentials

·         You will require to have 4 or more years of experience in a similar role as described above

·         Background in raw material sales in the Food & Beverage industry

·         Must have and maintain a valid driver’s license

Rewards & Benefits

·         Salary package inclusive 17.5% leave loading + Bonus + Vehicle

·         Lunch provided daily onsite

·         Hybrid office and WFH

·         1 day Paid Volunteer leave

·         Annual Salary review

·         Secure onsite parking

How to APPLY

More than just a job Redox offers a career.

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid