Total 27 Junior Executive service engineer job vacancies in dubbo new south wales

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability, and stability of Epsilon Retail Media production systems, environments, and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

The Platform Operations teams are responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Technical Account Management, Engineering and Customer Success teams.

This role is responsible for upholding the reliability vision and acts as the conduit and diplomat, balancing the needs of delivery teams and business stakeholders to ensure production stability while new products, features, updates, and fixes can be released quickly by delivery teams. The role is responsible for making sure that the products and services function flawlessly in an ongoing operational sense, handling the increasing customer demands. 

The Platform Operations Engineer works closely with the Engineering team to ensure ongoing system stability and supports the Technical Account Managers from an environment's perspective. This role is part of the team responsible for keeping services available 24/7/365 a year, as Epsilons success depends heavily on uptime, availability, and reliability of services while scaling and rapid feature delivery.

Responsibilities and Duties:

• Uphold operational practices and ensure we design, implement, and operate a support model that is fit for purpose for our future.
• Provide proactive solutions for incident and problem detection, response and
• Practice incident management processes and provide on-call capability.
• Participate in on-call rotations to ensure 24/7 system availability.
• Provide insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organisation change management and communication.
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first level response times, escalation paths and resolution times.
• Support Technical Account Managers, Client Success Managers and other key stakeholders assigned to customer accounts to provide superior customer service.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

A unique entry-level opportunity to join a worldwide leading system integrator in tolling, ITS & tunnel management systems design, development and deployment.

The Junior Testing Engineers will be part of the team working on the execution of testing activities for our M6 Stage 1 Project. They'll provide support the to Testing Lead within the internal testing and acceptance testing phases with the client.

This role will be working on:

• Documentation preparation and submission thereof to the client including test cases preparation
• Execution of the nominated test cases
• Uploading defects on the Defect Management System
• Working with technical and non-technical personnel in order to get the expected result
• Assisting with the development/design team with a focus on the resolution of defects
• Supervise the completion of defects resolution and generate weekly reports for Testing Lead and PMCS Manager

This is an excellent opportunity if you are a recent graduate in engineering with entry-level PLC/SCADA experience and are looking to start your career in the ITS industry.

The preferred candidates will be recent graduates in a relevant field of engineering (Bachelor’s degree in Computer Systems, Information Technology engineering electronic or electrical/mechanical engineering, or similar)

Basic knowledge of PLC/SCADA systems architecture will be highly valuable.

Working knowledge of Jira and Hexagon planning and tracking tools is desirable.

This position is full-time and will also require availability to work night and weekend shifts on a shared roster during the commissioning phase which will be remunerated on top of the base salary.

Please also note that this position will require the successful candidate to be fully vaccinated or have a valid medical exemption to be able to attend the project office/site.

• Be part of large scale infrastructure projects.
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits (EAP, travel and equipment discounts, etc.)

SICE ANZ is an Equal Opportunity Employer and we invite you to be part of an organisation that promotes a diverse, inclusive and collaborative working environment.

Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Join a worldwide leading design and system integrator of Intelligent Transport Systems. SICE utilises the latest technologies (developed in-house) in ITS & Tunnel management and control systems. 

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic Junior Software Engineer to join our SCADA Software team in Melbourne. 

This role will be responsible for supporting the delivery of SICE's proprietary software for the assigned project by:

• Writing and reviewing software engineering documentation (specifications, design, test plans, manuals…). 
• Administrating and maintaining the test environments for the SCADA. 
• SCADA Software deployments and database distribution in all test environments and integration with various systems, including PMCS (Plant Monitoring and Control System), and TMCS (Traffic Management and Control System). 
• Testing, diagnosing and fixing errors and faults in the software within established testing protocols, guidelines, and quality standards to ensure the system performs according to the specifications. 
• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures, and methods. 
• Liaising with the team in Spain on resolving issues related to the SCADA. 
• Participating in the testing and commissioning activities of the system before going into operation. 
• Configuration of the SCADA as part of the software implementation process of the project 
• Liaising with suppliers and identifying firmware issues that can affect hardware integration with the SCADA. 
• Liaising with the client for resolving queries, providing assistance and requesting information needed for the SCADA. 

The preferred candidate will meet the following requirements:

• Bachelor’s degree in Engineering, Computer Science or related field 
• At least 1 year of experience in software engineering or similar roles 
• Knowledge of relational databases (SQL)
• PLC/SCADA architecture knowledge
• MS Office tools (Excel, Word, etc.) 
• High attention to detail 
• Strong communication skills, both written and verbal 
• Good time management and organisation skills 
• Problem solving ability and analytical skills 
• Ability to work collaboratively, as part of a team as well as autonomously in an efficient manner 

• Be part of large scale infrastructure projects.
• Real opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits (EAP, travel and equipment discounts, etc.)

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organization dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.