Total 23,962 Full-time service centre manager job vacancies in Australia

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant Manager at GYG, you will lead the charge in overseeing daily operations. You will empower the team through coaching and training, while managing your restaurant's P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Must be able to work full time; a mixture of morning, nights and weekends
• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

As the ICMS Manager with FHE working on our WestConnex Contract, you will have the overall responsibility to manage and maintain the Integrated Contract Management System (ICMS), lead all project-based Quality, Safety and Environmental (QSE) activities and manage a small team of QSE professionals. This role is business critical to ensure the business remains compliant to legislation in the day-to-day operations for the on-going contracted works with WestConnex.

Reporting to the O&M Manager, you will be responsible for:

• Developing, implementing and maintaining the ICMS within a heavily audited and regulated environment in accordance with the project Deeds and Corporate framework.
• Overall responsibility for the ongoing development, implementation, reporting and auditing of FHE’s quality, safety and environmental management systems.
• Continually drive improvement in the development and implementation of Work, Health & Safety plans, Quality plans and Operational Environmental Management plans.
• Support the projects compliance framework and provide advice on governance and project process implementation relevant to the scope of work.
• Ensuring compliance with environmental, safety and quality legal requirements including waste discharge licences, pollution abatement notices and trade waste agreements
• Identifying areas for improvement on QSE matters and preparing recommendations and business cases accordingly.
• Advising relevant stakeholders on the relevant environmental and WHS legislation, ensuring the ongoing safety education, hazard identification and elimination awareness for all levels of workforce are adhered to.
• Inspecting workplace locations regularly to audit safety procedures and report findings to the O&M Manager.
• Preparing and presenting reports on performance against QSE objectives, issues and programs for management.

Based on our National client site, in Wyong; the role of Facilities Manager reports directly to the National Facilities Manager overseeing and managing the integrated facilities services and ensuring that Sodexo's financial and operational objectives are met.

We seek a Facilities Manager with demonstrated experience managing the delivery of hard (fire services, electrical) and soft services (cleaning, food) in a GMP environment.  You will manage the planned work schedules and the ability to review & evaluate building works as well as coordinate all aspects of building maintenance and essential services via contractor management. 

Other duties will include but won’t be limited to:

• Ensuring works are completed in accordance with Service Level Agreements and OH&S guidelines
• Effective staff management, including motivation, development, performance management, recruitment
• Management of reporting to client and Sodexo this including preparation and completion of monthly financial, OH&S, client service and key issues reports
• Actively managing a P&L financial model with the objective of meeting the set financial budget
• Sound understanding of contractual agreement with client and ability interpret and amend as per business requirements
• Development of strong working relationships and maintaining a professional and ethical attitude with all employees and contacts associated with the business
• Demonstrated experience managing the delivery of food services particularly in a manufacturing or blue collar environment
• Demonstrated record of safety leadership preferably in a manufacturing environment

Who are We Looking For?

You are passionate about providing excellent customer service with proven experience delivering facilities and asset management services in a manufacturing environment.  You will be conversant with the scope of hard services, interpretation of drawings, compliance with Australian Standards; and you possess strong team leadership traits.

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

An exciting opportunity has arisen for a suitably qualified Finance Manager to join our Real Estate Management Services team to ensure the accurate and timely delivery of monthly financial reporting for the account.

Based in Parramatta CBD and reporting to the General Manager, the Finance Manager will provide high quality services to internal and external clients and ensure streamlined accounting procedures to improve efficiencies.

Some of your key responsibilities will include:

• Responsible for the financial management and reporting of the asset including income and expenditure, capital works and financial analysis.
• Working together with the General Manager and Building Services Manager, coordinate and manage the preparation of operational and capital expenditure budgets, forecasting and any other financial requirements as directed by the client.
• Prepare Retail outgoings budgets and outgoings reconciliations.
• Attend to all internal and external auditor queries for the trust account and retail outgoings audits.
• Assist all Tenant and Client queries and issues in relation to finance and property management related issues

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.