Total 1,689 service centre manager job vacancies in Australia

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.

Do you have a passion for property management and influencing company culture? If so, we want you to join our team!   
Are you a Residential Property Manager and a great communicator with a passion for people and business?   If so, an exciting opportunity has become available to join the high performing Sodexo Property Management team as one of our Residential or FIFO Property Managers.

We are offering this role on either a FIFO roster of Monday to Friday OR as a residentially based role in Wickham. 

Take your Property Management skills to the next level, managing a unique remotely located portfolio. This is an exciting opportunity to play an important role in the delivery of one of Australia’s largest property management contracts. The portfolio of properties is for a single client, an Australian Mining giant!

As part of the regionally based Property Management team, you are guided in contract delivery, organisational processes, and compliance by your Housing Manager. Our regionally based teams are constantly supported by a Perth based team including Regional General Manager, Trust Account Manager and Property Support Officer. You will bring your gun Property Management skills and confidence to the role, ensuring best practice and compliance is adhered to through the adoption of your industry knowledge and experience. You will learn about the unique nature of a single sophisticated client portfolio and integrated facility management contract.

Our property team are supportive and encouraging, hardworking and results oriented. We strive for continuous improvement, finding innovative and efficient ways to best serve our client and customers, and working with our peers to deliver outstanding service and results.

Role’s specifics:

All typical property management duties and responsibilities. Such as but not limited to:

• Manage housing applications, assessments, and reviews
• Leasing, ingoing, and vacating tenancy procedures
• Routine inspections and PCR’s
• Property maintenance management
• Bonds and tenant damage cost recovery
• No trust accounting, no end of month, and no weekend home opens.

Relocation Assistance:
To make the relocation process a little easier, we offer 3 financial components in addition to your salary and superannuation:

• Long Term Retention Bonus – $15,000 (subject to Company policy)
• Relocation Assistance – $6,000 (subject to Company policy)
• Regional Living Allowance – $12,000 (per annum)

Who are we looking for?   
To be successful in this role you will ideally have at least 3 years’ experience working in Residential Property Management. You will hold DMIRS Certificate of Registration as a Property Manager or Real Estate and Business Sales Representative registration.   
You will have experience managing your own work schedule, managing competing priorities and working under pressure. You pride yourself on attention to detail, ensuring documents are completed accurately, processes are followed, and accurate client, lease property and tenant records are kept. Advanced computing skills, with the ability to learn new property systems is important to hit the ground running.

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

• We work across Retail, Health, Education, Defence, Infrastructure and Natural Resources.
• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Completing feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages.

Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

Your primary responsibilities will include:

• Build relationships with clients and key account stakeholders
• Take ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the client
• Create and maintain accurate documentation, including client reports, scopes, briefs and presentations
• Work with our teams to serve clients, contributing to the retention and growth of the accounts
• Align with client business objective and guide clients on their digital maturity and growth
• Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities

• Officially B-Corp Certified, a Certified Great Place to Work 2024 and 2023 Best Workplaces winner!
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centred on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares.
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to Apply:

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to John O’Hare at [email protected].

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status