Total 1,808 sales support specialist job vacancies in Melbourne

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

What you’ll do:  

This is your opportunity to join a fast paced business and make your mark in shaping the reward offering across the company. Our People team support the attraction, retention, and engagement of exceptional people.

• Lead the delivery of the annual remuneration review and incentive payments including budget allocation analysis, employee and leader education, system configuration and management briefings.
• Be a job evaluation champion responsible for implementation and supporting of our benchmarking framework and providing sound advice regarding evaluations to the People team and carsales people leaders.
• Delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses and insights for internal management reports.
  Grow our benefit programs; building visibility for our people and managing relationships with external providers.
• Act as a trusted adviser to the People team and people leaders on all associated reward and benefits matters, developing fit-for-purpose solutions based on business needs which drive the right business outcomes.
• Support the Reward Manager to design, develop and implement new policies and initiatives and contribute to global reward projects to support carsales strategy and growth objectives.
• Deliver analyses of people data; identify key trends and contribute to the creation of people insights that enable the diagnosis of business issues, enhancement of employee engagement, and improvement of business performance.

Role Overview: We are seeking highly motivated and driven Sales Executives to join our dynamic team at Dutton One. This role is perfect for individuals with a passion for luxury vehicles, strong sales skills, and a commitment to providing an exceptional customer experience. As a Sales Executive, you will be responsible for driving the sales of our prestigious pre-loved vehicles, maintaining relationships with clients, and ensuring an outstanding purchasing journey. We are offering numerous opportunities for talented individuals who are looking to build and advance their careers within a rapidly growing company.

Key Responsibilities:

• Drive sales of Dutton One's luxury and prestige pre-loved vehicles through proactive customer engagement and consultation.
• Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty.
• Understand customer needs and provide expert advice on vehicle specifications, features, and benefits.
• Conduct detailed vehicle demonstrations, test drives, and presentations for potential clients.
• Negotiate and close sales deals in a professional and customer-centric manner.
• Meet and exceed monthly and annual sales targets, contributing to overall dealership performance.
• Manage customer inquiries and ensure all follow-ups are timely and effective.
• Collaborate with the marketing team to implement promotional campaigns and events.
• Ensure compliance with company policies, industry regulations, and sales procedures (Road To A Sale).
• Stay updated on the latest vehicle models, trends, and automotive industry knowledge to better serve customers.

You will support vulnerable members of the community by acting as an advocate and role model. On a daily basis, you will be...

• Evaluating, developing and delivering evidence-based support plans 
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Work collaboratively within a multi-disciplinary team

About You

To be successful you will have:

• Completed a degree level qualification as an allied health professional (OT/Speech/Social Work)
• Experience creating, implementing and reviewing behaviour support plans
• Proficient, advanced or specialist status as an NDIS Behaviour Support Practitioner
• A genuine passion for working in the Disability sector

What's in it for you?

As you support many, we support you! We offer:

• Flexibility – Choose your hours and days 
• Excellent remuneration – Generous base + car allowance + phone + laptop + salary packaging (inc. novated leasing)
• Work-life balance – Ability to work from home, office/clinic + out in the community
• Career progression – Access to professional development and career growth opportunities within Ability Action Australia and our parent company, MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to our clients

Does this role excite you?  Then, I'd like to hear from you!

Click on the APPLY button OR call me - Carla Morris - on 0447 903 318 OR email me at [email protected]. If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation - https://www.linkedin.com/in/carla-morris-52590138/

You are welcome here

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution. MedHealth is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. 

About the opportunity

Join our Global Operations vertical as Customer Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 
• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships
• Record all activity associated with any communication in the related management system 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

Ability Action Australia's South Eastern team are looking for Behaviour Support Practitioners who have current suitability at the Core or Proficient level - as confirmed by the NDIS Quality and Safegaurd Commission.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility – You can select the hours and days - full-time or part-time - that work best for you as an individual
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

We’re thrilled to offer an exceptional opportunity for a passionate and results-driven leader to join Minor Hotels as our Area Director of Sales for Victoria. Based in our Commercial Office on Collins Street, you’ll play a pivotal role in shaping the sales strategy across 65+ properties across Australia and New Zealand, with exciting new openings in Melbourne on the horizon.

In this high-impact role, you’ll collaborate with senior stakeholders and lead a talented team of sales professionals, driving revenue growth, maximising profitability, and ensuring extraordinary guest experiences. This is your chance to make a real difference in an expanding, fast-paced, and innovative environment.

Key Responsibilities Include:

• Leading a team of sales professionals, providing guidance, coaching and mentoring
• Developing and executing strategic sales plans and forecasts in conjunction with Revenue to achieve company objectives for all responsible revenue centres
• Evaluating sales and market mix potential for the cluster overall and properties
• Developing and managing sales operating budgets (OPEX)
• Ensuring effective control of sales results, taking corrective action where necessary
• Monitoring competitor set and their activity
• Maintaining and establishing relationships with key industry personnel
• Growing existing business and establish and pursue new sales leads
• Representing Minor Hotels brands at various tradeshows and other association meetings
• Managing sales team (incl. events team) to effectively meet all KPIs (incl. use of CRM – Dynamics)
• Develop and direct staff through various methods of feedback, coaching and training
• Report major issues to the General Managers/Area Manager for support and resolution

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Investments and Advice team.

As a Senior Dispute Resolution Specialist, you will

• Review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Determine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain English
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently.

Under our Investment and Advice jurisdiction, we consider a range of complaints relating to Investments and financial advice matters we consider cover a range of products including:

• Derivatives and hedging
• Managed investments
• Securities
• Self Managed Super Fund
• Crypto currency

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

We are seeking a Senior Dispute Resolution Specialist to join our team, bringing proven expertise in managing complex cases with precision and professionalism and demonstrated ability to think outside the box to solve an operational challenge. The ideal candidate will have a proven track record of successful participation in department projects, collaborating effectively with diverse teams and a history of delivering high-quality results on time. This role demands a strategic mindset, as you will play a key part in aligning dispute resolution practices with our broader Operational Delivery strategy. If you are passionate about driving outcomes that balance resolution excellence with organisational objectives, this is your opportunity to lead impactful change.

AFCA's Senior Dispute Resolution Specialists play a central role in how we consider and resolve complex and difficult complaints often with multiple issues. In this role, you will utilise experience in negotiation, conciliation and case work investigation to resolve financial complaints fairly and efficiently applying relevant codes, industry guidelines, legislation, common law and AFCA's Fairness Jurisdiction.

Working as part of a team, Senior Dispute Resolution Specialists review more complex complaints from consumers and small businesses that have not been able to be resolved directly with the financial firm, and impartially negotiate fair outcomes where possible.

Senior Dispute Resolution Specialists also prepare preliminary assessments and draft decisions on complaints that are not able to be resolved by agreement.

As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialist to help drive financial fairness in our Superannuation team and our Life Insurance team.

As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Determine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain English
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently

Under our superannuation jurisdiction we consider a range of complaints relating to decisions and the conduct of superannuation trustees, insurers and other decision makers in relation to regulated superannuation funds, approved deposit funds, superannuation annuities and retirement savings accounts.

Superannuation products include the following:

• superannuation annuities
• corporate, industry and retail super funds
• self-managed super funds (handled under our investments and advice jurisdiction)
• approved deposit funds
• some public sector schemes
• small funds
• retirement savings accounts

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Due to the requirements of the role needs to be performed onsite, no working from home options available. 

The Quality Reporting & Systems Specialist focuses on measuring and reporting on the effectiveness and insights of AFCA's Quality Framework. This role is the custodian of quality assurance data and responsible for the overall data integrity for the systems and processes supporting the Quality Framework. This position will be responsible for providing the organisation with accurate and timely reports, as well as insights from data related to quality processes and to drive continuous improvement. Due to the Enhancing Quality Project, AFCA is seeking a Quality reporting & system specialist for a 6-month contract. 

Typically, in this role you will: 

• Prepare and analyse complex data.
• Identify trends and patterns in the data in relation to quality management processes.
• Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions using SQL and Power BI.
• Provide Insights and Recommendations using data in a visually impactful way.
• Provide the Quality function with insights and recommendations to improve the quality processes.
• Present and explain Quality insights to key stakeholders, including technical and non-technical stakeholders, and senior leadership team.
• Engage effectively with all levels of management, decision makers and key stakeholders. 
• Drive continued improvements and automation of regular reporting products and processes.
• Apply project management skills in managing projects.
• Utilise Agile project management methodologies.
• Collaborate with functional and technical staff to coordinate data and reporting requirements.

• Responsible for the management of all group bookings of 10 rooms or more.
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Manager is informed of any guest feedback.
• Perform all reservations duties including making and entering reservations.
• Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Systems Administrator, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You’ll be responsible for deploying new technologies as well as ensuring system performance.

What you will be doing:
• Proposing and implementing system enhancements.
• Monitoring system usage and performance and troubleshooting issues.
• Assisting with hardware and software upgrades or repairs.
• Supporting messaging services and maintaining a secure environment.

What you will need:
• Minimum 5 years’ experience in Linux system administration.
• Strong hands-on expertise with IBM WebSphere Application Server (WAS).
• A bachelor’s degree in a technical discipline or the equivalent experience.

Added bonus if you have:

• Proficiency in scripting languages (e.g., Bash, Python) for automation.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, or Splunk).
• Solid understanding of network protocols, firewalls, and loads balancers.
• Familiarity with virtualization and cloud platforms.
• Experience with containerization tools (e.g., Docker, Kubernetes).

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

#LI-NB1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Corporate team focusses on CreditorWatch’s core customers who range from $25m - $250m in annual turnover. The corporate function is the engine room of the business which includes business development and account managers in each state as well as a specialist team, with a representative focused on each product in our suite.

The Corporate Sales Manager is required to oversee and manage the Account Management team who are focussed on outbound activity, pipeline generation and monthly recurring revenue targets. A major part of the role is balancing these core KPI’s alongside the personal development and career progression of the team.   

In this role, you will be fully responsible for the sales performance of the team including relevant territory reviews, pipeline funnel management, forecasting and team development. 

Some of your responsibilities include and are not limited to:

• Inspire a Winning Culture: Foster an empowering, collaborative environment built on trust, accountability, and mutual respect, while celebrating individual and team successes. 
• Champion Growth and Development: Provide ongoing mentorship, personalised development plans, and career progression opportunities to help team members reach their full potential. 
• Strengthen Key Customer Relationships: Partner with the team to build enduring relationships with key customers ensuring retention, upsell, and cross-sell opportunities are maximised. 
• Deliver Accurate Forecasting: Own and deliver accurate forecasts for team performance, ensuring transparency and alignment with business goals.
• Optimise Patch Management: Conduct regular territory reviews to ensure equitable distribution of opportunities and maximise team potential across all regions. 
• Support Strategic Growth Initiatives: Develop and execute both short-term and multi-year plans, balancing immediate wins with sustainable, long-term success. 
• Focus on High-Value Activities: Guide the team in pipeline prioritisation and time management, ensuring effort is concentrated on high-impact opportunities. 
• Collaborate to Drive Results: Work closely with marketing, product, and other internal teams to align strategies and equip the team with resources to exceed expectations. 
• Maintain and Drive High Standards of Performance: Reinforce the team’s high-performance culture by setting clear KPIs, reviewing performance regularly, and providing support to sustain excellence. 
• Lead with Transparency and Advocacy: Represent the team within the organisation, championing their successes, addressing challenges, and advocating for resources to enable continued success. 

Our ideal candidate

• 1-3 Years of Leadership Experience: Proven ability to manage and develop high-performing sales or account management teams, with a track record of achieving results. 

• Sales Funnel Expertise: Strong understanding of opportunity and lead qualification funnels, with experience optimising pipeline performance and driving conversions. 

• Coaching and Development: Demonstrated success in mentoring team members to achieve their goals and fostering a culture of continuous improvement. 

• Forecasting and Data-Driven Decision Making: Skilled in delivering accurate sales forecasts and using data insights to inform strategic decisions. 

• CRM and Commercial Acumen: Proficient in CRM systems and adept at aligning team efforts with business objectives to deliver measurable revenue growth. 

More than just work