Total 649 sales support specialist job vacancies in Gilles Plains, South Australia

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

About the Job:

Lifebyte Systems is seeking a highly motivated and experienced Project Management Specialist to join our team. As a Project Management Specialist, you will play a critical role in overseeing and managing projects from initiation to completion. You will collaborate with cross-functional teams, including software development, engineering, and quality assurance, to ensure successful project delivery.

Key Responsibilities:

• Lead and manage projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Develop detailed project plans, including timelines, resource allocation, and deliverables.
• Collaborate with stakeholders to gather project requirements and ensure alignment with business objectives.
• Identify and manage project risks, providing proactive solutions to mitigate impacts.
• Effectively communicate project progress, risks, and issues to stakeholders and senior management.
• Coordinate and prioritize tasks and resources to meet project deadlines.
• Facilitate meetings and workshops to gather input, drive decision-making, and resolve conflicts.
• Ensure adherence to project management best practices and methodologies.
• Continuously monitor and evaluate project performance, identifying areas for improvement and implementing necessary changes.

• Bachelor's degree in IT, Computer Science, or related field.
• 1-3years of experience in project management, preferably in the software development industry. PMP or PRINCE2 certification is a plus.
• Strong knowledge of project management methodologies and best practices.
• Experience with project management tools and software.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well in a fast-paced, dynamic environment.
• Strong organizational and time management abilities.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Proven ability to collaborate effectively with cross-functional teams.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• We support you during difficult times. Receive one additional paid day off for each occasion of family bereavement.
• Cherish life's milestones. Enjoy paid time off for your marriage occasion.
• Welcome your newest family member with a special gift!
• Invest in your growth! Access annual training opportunities tailored to your role.

ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation—until now. 

Meet ArchiPro—a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader.

Every month, nearly half a million people use the Archipro platform to search for Products, connect with Professionals, and find Project Inspiration for their building projects. Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, designers and builders to products and materials.

We are on a mission to simplify the end-to-end building experience and are looking for a Business Director to join our team.

• ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.
• We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business.
• We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.

The Role

• Competitive Base Salary $140 - $160 Base Salary + Super
• 10% Uncapped commission on all sales - great earning potential. Top Performers earn $300k +
• Long service 'ArchiVersary' leave - for every year of service, you get an extra leave day (if you stay with us for 5 years that gives you 5 weeks annual leave)

Media Sales and Partnerships Manager: ArchiPro's Commercial Team is the driving force behind the revenue that fuels our continuous product evolution in the architectural world. Our success is dependent on hiring top-tier Media Sales and Partnerships Manager who work hard, earn well, and are obsessed with the idea of having an impact on making the world a better place to live.

ArchiPro's Media Sales and Partnerships Manager is an essential pillar of our growth and client acquisition strategy, operating within a dynamic and multifaceted industry. The success of ArchiPro hinges on our ability to attract and onboard new clients, expanding our reach and influence within our two-sided marketplace.

Reporting directly to the GM, the Media Sales and Partnerships Manager will occupy a pivotal role in identifying and securing new clients for ArchiPro. As a visionary strategist, you will devise and implement innovative client acquisition strategies that not only draw in new business but also integrate seamlessly with our broader market objectives.

In this high-impact position, you will serve as a critical link between potential market opportunities and actual client engagement. Collaborating closely with marketing, advertising and client service teams, you will leverage insights into market trends and client feedback to refine outreach efforts and enhance the client onboarding process. This concerted effort will maximize client satisfaction, ensure successful integration into our platform, and increase long-term engagement and retention.

Areas of Responsibility

• Develop and execute innovative strategies to attract and onboard new suppliers, including brands and retailers, tailored to their specific business models and market segments.
• Lead the negotiation and closure of deals with new suppliers, ensuring a seamless integration into the ArchiPro platform.
• Establish strong, ongoing relationships with new suppliers, serving as a reliable advisor and ensuring they are well-supported in their transition and continued partnership with ArchiPro.
• Research and identify suitable companies and suppliers that align with ArchiPro's values and vision. Focus on expanding our network with high-quality partners in key categories.
• Develop and execute a strategic outreach plan to engage potential suppliers. Conduct meetings, presentations, and pitches to showcase the benefits of joining the ArchiPro platform.
• Establish and nurture strong relationships with potential suppliers, understanding their unique needs and challenges. Position ArchiPro as the go-to platform for reaching a highly targeted and engaged audience.

For the curious minds

• What our clients have to say: https://www.youtube.com/watch?v=yFcUn1JPZMY
• What our team have to say: https://www.youtube.com/watch?v=s9IxfnTg9g0
• Inside our offices: https://www.youtube.com/watch?v=VkVgL8j5kog&t=21s
• For more on our success, you can read here: https://www.nzherald.co.nz/business/online-buildin...
• Our founder's inspirational story as featured in M2 Magazine: https://m2magazine.co.nz/refugee-to-digital-powerh...

1. Proven Experience in Advertising and Media: Over 10 years of experience in advertising and media sales, demonstrating a comprehensive understanding of media sales and advertising solutions that drive business growth and brand engagement.
2. Proven Experience in Business Development: Minimum of 10 years in business development or a related field, with a strong track record of securing and onboarding new business partners.
3. Strategic Thinking and Planning Skills: Ability to develop and execute innovative strategies to attract and integrate new suppliers into a dynamic marketplace.
4. Industry Knowledge: Deep understanding of the retail and brand marketing industries, including current trends and challenges, to better align strategies with potential suppliers' realities.
5. Strong Negotiation and Sales Skills: Demonstrated ability to negotiate effectively and close deals, ensuring both the company's and suppliers' needs are met profitably.

• Competitive Base Salary $140 - $160 Base Salary + Super
• 10% Uncapped commission on all sales - great earning potential. Top Performers earn $300k +
• Mac Laptop, iPhone
• Long service 'ArchiVersary' leave - for every year of service, you get an extra leave day (if you stay with us for 5 years that gives you 5 weeks annual leave)
• Attend our frequent team initiatives & activities

This role is an exceptional opportunity to leave a lasting impact, not only on ArchiPro but on the industry as a whole, by shaping its future and unlocking its untapped potential.

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Payroll Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. 

As a Payroll Support Consultant you'll be responsible for;

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortems and run internal support team workshops
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
• Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• Relevant Australian Payroll industry experience (e.g KeyPay)
• Exposure to working in fluid, high change and high velocity environments. 
• Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have)
• An attitude that always puts your customer's needs first
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.
• A tertiary degree in Human Resources and/or relevant qualification (nice to have).

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

The Missing Link is looking for an experienced and talented Sales Development Representative to join our team.

As Sales Development Representative, you will be a passionate and driven sales professional who enjoys and thrives on generating new business opportunities by identifying, contacting and qualifying new clients to add to our client base. You will be responsible for creating and managing leads through the sales pipeline whilst regularly tracking progress towards meeting activity metrics and sales goals.

You will be responsible for scheduling highly qualified meetings from inbound and outbound campaigns within target accounts. In order to do so, you will leverage a variety of prospecting tools and outreach techniques. You will also be required to collaborate with the Sales and Marketing teams to facilitate outreach for new programs, messaging, campaigns, and offerings.

Whilst you will enjoy the teamwork environment, you will also relish the opportunity to work autonomously to achieve results.

Whilst you will not be required to have extensive knowledge and experience within the IT sector, prior sales experience with an IT Systems Integrator, MSP or vendor will be a big plus.

We have strong partnerships with many leading vendors and have strong Managed Services capabilities.

If you would like to be part of our amazing journey as we continue to thrive and build our business and achieve your career growth and development, please apply for this unique opportunity!

Ready to launch your sales career, we are looking for a driven SDR to join our dynamic Marketing team. Competitive pay and real career growth is on offer.

• Minimum 2 years of sales prospecting experience through social media, cold callings, and emails
• Core sales skills related to initiating conversations, uncovering basic needs, connecting needs to high level IT services and solutions, and driving interest in continued discussion with sales team members.
• Previous experience with an IT Systems Integrator, MSP or vendor is highly desirable
• Experience in using Customer Relationship Management (CRM) software
• Strong verbal and written communication skills

• Time management and organizational skills
• Ability to work independently and as part of a team
• A desire to learn and grow in IT sales
• Bachelor’s degree in business or related field
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Supportive collaborative environment

• Training / mentoring programs
• Hybrid / Flexible working arrangements
• Great commission structure