Total 312 sales manager job vacancies in St Kilda, Victoria

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people.

We would love for you to come and join our team at our Vulcan Aluminium and Stainless site in Campbellfield, VIC.

What you will be responsible for:

• Processing general phone and face to face sales enquiries

• Preparing sales quotes and orders

• Providing suitable solutions to our existing and potential customers

• Delivering excellent customer service and support through the sales process

What you will need to be successful:

• Previous customer service and sales experience (preferred but not essential)

• Ability to work independently and part of the team

• Attention to detail

• Intermediate computer skills

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• On the job training  
• Employee Assistance Programme  

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! 

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

7days Labs, a renowned prize competition site, is seeking a skilled and strategic Content Marketing Manager to join our team at Ausso in Melbourne. With a focus on creating and executing impactful content strategies, 7days Labs aims to engage our audience and continually grow our brand presence.

As the Content Marketing Manager, you will be responsible for developing and managing our content initiatives across various channels, including our website, blog, social media platforms, email marketing, and more. You will collaborate with cross-functional teams to drive brand awareness, generate leads, and nurture customer loyalty.

Key responsibilities will include crafting compelling and audience-focused content, managing content calendars, conducting keyword research, analyzing data to inform content decisions, and optimizing content for SEO. You will also oversee the creation and distribution of engaging multimedia content, such as videos, infographics, and podcasts, to enhance brand storytelling and drive engagement.

If you are a strategic and creative marketer with a passion for crafting impactful content, we invite you to join our team and help shape the content marketing strategy of Ausso.

Responsibilities

• Develop and implement a comprehensive content marketing strategy to drive brand awareness and engagement
• Create and manage an editorial calendar to ensure consistent and timely content delivery across multiple platforms
• Produce high-quality and engaging content, including articles, blog posts, social media content, emails, and more
• Conduct thorough keyword research and optimize content for SEO to improve organic search rankings
• Collaborate with designers, videographers, and other creative team members to produce compelling multimedia content
• Analyze content performance using data and metrics to inform content strategy and make data-driven decisions
• Stay up-to-date with industry trends and best practices in content marketing to continuously improve our approach
• Manage relationships with external content contributors and influencers to enhance our content offerings

• Bachelor's degree in marketing, communications, or a related field or relevant industry experience
• Proven experience in content marketing, preferably in a B2C or e-commerce setting
• Strong understanding of content strategy, SEO, and social media platforms
• Excellent written and verbal communication skills
• Proficiency in content management systems and marketing automation tools
• Experience with multimedia content creation, such as video editing and graphic design, is a plus
• Analytical mindset with the ability to derive insights from data and track content performance
• Strong project management skills and ability to collaborate effectively with cross-functional teams
• Ability to think creatively and strategically to solve content marketing challenges

• Dynamic start-up feel
• We are growing and expanding so we have growth opportunities for the right candidate.

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people. 

We would love for you to come and join our team at our Vulcan site in Dandenong South, VIC. 

What you will be responsible for: 

• Identify and pursue new business opportunities 

• Building strong relationships with existing portfolio of clients 

• Analysing industry data with up-to-date market trends 

• Preparation and presentation of sales to clients and sales department 

• Collaborating with internal stakeholders to obtain best outcomes for our clients 

• Having an in-depth understanding of Vulcan services in order to cross sell 

• Experience with B2B sales or steel manufacturing background wanting to get into sales 

• Sound communication and negotiation skills 

• Proven track record of meeting sales targets 

• Intermediate computer skills 

• Attractive salary with quarterly bonus incentive 

• Access to company car 

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

This is an exciting opportunity for an individual with relevant experience to drive sales. As part of our strategy to increase the demand and market awareness for our business, you will play a vital role working within our Sales team to identify and drive new opportunities, exclusively new site locations. 

You’ll be part of a team which has members based in different states, working to develop and deliver on strategic objectives. Together, your efforts will aim to make a significant difference to the environment in New South Wales both through improved recycling and the reduction of litter.  

You're someone that has a proven record of success working autonomously, loves talking to people and can easily bring your authentic self to customer relations. Through this, you'll help us in establishing long-term relationships with a range of customers and partners including shopping centres, local governments, and charities and community groups.  

The main duties of the position include: 

• Demonstrate and build TOMRA’s local presence and knowledge 
• Generate Business Leads 
• Evaluate customers needs, determine best points of contact and build productive long-lasting new clients 
• Achieve set team-based sales KPI’s 
• Through the use of our CRM system provide progress of sales pipeline  
• Potential for future growth  
• Effectively and professionally manage relationships with internal stakeholders, keeping them well-informed and reassured of the progress of all opportunities. 

Position: Insights Manager  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Senior Project Manager role is responsible for planning, organising and technically leading, and controlling complex IT projects from initiation to completion, and be the go-to person for everything involving a project’s organisation, delivery, and timeline.  This role demands excellent leadership, communication and project management skills combined with a deep understanding of IT systems and technologies.

What you’ll do   

• Defining & confirming project scope, objectives, deliverables, and resource requirements.
• Tailoring project methodology to individual projects.
• Ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and budget requirements.
• Managing project teams operating on complex/large projects, typically in a complex, multiplatform technical environment.
• Controlling project design and planning activities associated with large, complex applications and infrastructure development projects.
• Coordinating documentation, design, development and testing of enhancements and new development projects.
• Applying quality assurance processes and quality control measures to ensure project deliverables meet the required standard. Regularly check the quality of project outputs and identify and address any deviations.
• Controlling project schedules and ensuring that applications programs are delivered within given timeframes, meet user requirements, and are easily maintainable.
• Working with resource management, define, sourcing and managing necessary project resources.
• Providing direction to project team members according to established policies and management guidance.
• Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits. Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.
• Exceeding stakeholder expectations through the application of stakeholder management disciplines. Developing and managing vendor contracts / agreements associated with projects under management.
• Handover of projects from the project team to the business-as-usual support team be it within another Datacom service line, the customer themselves and/or a 3rd party.
• Liaising between customers and Datacom service lines to identify opportunities for support delivery improvements, cost reduction and value-add to the customer / client 
• Assessing the impact of changes to project cost, schedule, and scope. Raising variations were appropriate to facilitate these changes. Developing change management plans and facilitate change requests with minimal disruption to project objectives.

What you’ll bring  

• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated understanding and implementation of Project Management disciplines. Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• Sound understanding and application of change management and Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.
• Strong understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
• Demonstrable experience in people management and mentoring of project employees. At least 5 years of experience in Information Technology, with at least 5 years in Project Management.
• Proven experience in Customer and Senior Leadership Stakeholder management Experience liaising, and where required, managing 3rd party vendors.
• Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Ability to apply analytical skill and conceptual thinking to operations and system planning across a range of technologies.
• Financial literacy to forecast and manage project budgets.
• Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project.
• Ability to influence and build productive relationships with industry providers and stakeholders. Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Strong understanding of project management principles.
• Ability to translate user needs into a technical solution to build and lead collaborative project teams to achieve organisational goals and objectives.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Proven analytical and problem-solving skills.
• Ability to escalate with a solution focus. Financial management, including cost estimation and budget tracking and reporting.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline along with industry certification such as PRINCE2 Practitioner, PMP or similar

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Paper Giant is a strategic design consultancy that helps organisations deliver better products, services and policies. 

We believe that better products, services and policies are those that lead to a more just, equal and sustainable society. Our goal is to help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.

We have offices in Naarm / Melbourne and on Ngunnawal country / Canberra and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

Who we are looking for...

We’re looking for a Senior Project Manager, who will be responsible for the day-to-day management of strategic design projects for clients in the government, not-for-profit, and private sectors. You will contribute to successful and profitable project outcomes, whilst ensuring client satisfaction and a positive working environment for our teams. 

You should have strong stakeholder management and negotiation skills and be a confident and influential communicator. Knowledge and experience of applying a variety of project management methodologies on complex, medium-to-large scale projects is essential. 

What you will do:

Practice and craft

• Ensure the successful delivery of complex research and design projects by managing resources to deliver to the agreed scope, budget and timeline
• Effectively and consistently communicate the project vision, objectives, risk, issues and status to clients, stakeholders and Paper Giant
• Educate clients and teams in various project management methodologies and draw on experience to optimise the project approach
• Work with the project team to define milestones and roadmaps for given projects and translate them into feasible and viable plans and requirements
• Schedule and communicate important events including internal project kick-off meetings, as well as client kick-off, showcases, and project retrospectives
• Lead project research operations, including recruitment of research participants and workshop support
• Ensure all projects are delivered to our high level of quality
• Proactively identify and communicate emerging client, team, project scope, or practice issues

Governance

• Demonstrate high levels of commercial acumen and seek to understand business priorities as a basis for decision making
• Interpret contracts and provide feedback to the business on potential risks
• Ensure effective project governance activities are implemented and adhered to, including project communication, risk mitigation, and scope definition activities
• Manage changes to scope thoroughly and in accordance with the contract 
• Ensure visibility and consistency of project information through setup and maintenance of projects in our online systems, including Google Drive, Harvest, Slack and Forecast

Managing client relationships

• Develop meaningful relationships with clients and stakeholders of all levels, and confidently facilitate discussions to negotiate scope, trade-offs, risk and budget  
• Lead presentations to small and large groups confidently and convey ideas and information in a clear and interesting way
• Generate leads or nurture new business opportunities with input of business leaders
• Consider what value we provide to clients and tailor the project approach to deliver client value and successful outcomes 
• Encourage clients to work with us again by providing an excellent client experience

Ethics, purpose and care

• Be comfortable with the ambiguity of working in a trans-disciplinary way, be positive and willing to try new things to support your teammates
• Work to create an environment in which everybody's voices can be heard
• Create opportunities to contribute to the studio practice and culture

Essential skills and experience

• Minimum 3 years experience working in an agency or consulting environment in a Delivery Manager, Project Manager or Producer role;
• Experience leading complex projects and managing budgets in excess of $200k;
• Experience using a variety of project management methodologies and are able draw on this knowledge to recommend the best approach for your project and client;
• Familiar with online collaboration tools such as Miro and Slack and know how to use them as part of your working process;
• Can give thoughtful, constructive, actionable critical feedback;
• Have a learning mindset and will seek to understand strategic design practices and methodologies;
• Experience working in an agency or consulting environment;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Favourable skills and experience

• Familiar with government procurement and can create detailed governance documentation that meets requirements;
• Can interpret contract clauses and provide feedback to the business on potential risks; and
• Familiar with human-centred design methodologies and mindsets.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the most challenging project you’ve worked on in the past two years?
• What’s your ideal project, and what would your role be on it?

We welcome international applicants with Australian work rights. Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $100,000 - $120,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design, research and operations practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Are you a seasoned Digital Dynamo with ambition to spare?

Ready to jump on board with the biggest and speediest-growing indie agency in the Land Down Under? Here, we don't just appreciate your victories, we throw confetti at them!

This is your golden ticket to join a prize-winning agency, where your every move sets off fireworks in the name of business growth, both at home and abroad.

And guess what? We're fancy enough to be Best Place to Work finalists, according to the AFR!

• Birthday leave

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

The Customer Support - APAC team sits within the Global Service & Operations Team which forms part of GBG Technology and Operations and is responsible for providing GBG’s customers with technical support with our products as well as providing Service Management.  With an average Net Promoter Score of 74 awarded by our customers, the Customer Support Team takes pride in supporting GBG’s Vision through the provision of excellent customer service.

The role

Reporting to the Head of Customer Support - APAC, the APAC Service Manager is responsible for managing the service lifecycle of our products in APAC using modern Service Management practices and in a fast-paced delivery environment.  Working closely with the rest of Customer Support – APAC, Service Management team members in other regions, the wider Technology and Operations team as well as the wider business including Sales and Professional Services, you will lead the Service Management aspects of our APAC product offerings.  Always seeking to improve and deliver service excellence for our external and internal customers. We invite talents with full rights to work in Australia to apply.

Position Location: Melbourne or Sydney, Australia

What you will do

• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with the wider Technology and Operations team as well as the APAC business unit to support product roadmap delivery and operations from a service perspective
• Support delivery of Global Service and Operations roadmap items
• Build strong working relationships with internal and external stakeholders including customers
• Manage suppliers effectively leading on all Service Management aspects to ensure excellent service for our customers
• Develop and maintain metrics and insights to track performance, analyze trends, recurring issues, SLA achievement, and uptime data of products and its suppliers to drive improvements
• Lead on the transition of products in and out of service
• Manage disaster recovery plans and execution for APAC
• Drive stability and continuous improvement to enhance the customer experience whilst collaborating effectively with other team members
• Ensure smooth delivery product enhancements, bugs fixes and changes, representing the customer priority within decisions
• Analyse and respond to trends or changes in SLA to customers or from suppliers
• Owns communication to customers on service-related matters e.g. changes, maintenance or incidents, in collaboration with the wider Customer Support APAC team
• Manage high-priority incidents to minimise time to resolve as well as owning incident retrospectives and ensuring the lessons learned are implemented
• Implement and manage the Change Enablement process in line with GBG Standards
• Provide on-call support when there is a major or high-priority incident management

• Extensive Service Management experience and good knowledge of ITIL v4
• Customer centricity
• Proven ability to work well within a team and support others
• Continually development of skills, competences, and knowledge to support personal development
• Strong ability to build and maintain positive relationships within team members across the organisation and wider stakeholders
• Ability to explain complex concepts to both technical and non-technical audiences
• Excellent communication skills when communicating internally and externally
• Highly organised and able to manage time effectively
• Ability to influences and challenge appropriately
• Strong attention to detail, initiating and completing priorities, to high a standard and within required timescales
• Exposure to SRE practices

• Experience in:
• Service Desk Tooling (JIRA)

• BI tools (Splunk, PowerBI).

• API connectivity and MS Power Automate 

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next Steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch.

Make life@GBG work for you.

Dear Fearless AF Marketing wizard,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experienced Marketing Strategist... blah blah blah” job adverts…

And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country…

Then this will be the most important job listing you ever read.

Here’s why…

Firstly... stop what you're doing and watch this - https://youtu.be/OPdKs9NM380

Okay lets continue...

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company in the country by The Australian Financial Review…

We're a world-class herd of digital strategists, direct response marketers, designers, growth hackers and developers, banded together to help you reach your growth goals.

And this is just one of the reasons we’ve been named as one of the BEST PLACES TO WORK in Australia & New Zealand by AFR and one of the Top 100 Coolest Companies in Australia by Anthill Magazine.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

The Opportunity:

You will be working directly with a portfolio of clients managing the communication and identifying improvements of their SEO and pay-per-click campaigns (Google AdWords, Facebook Ads & YouTube Ads).

Our team of specialists will build and manage the clients campaigns, allowing you to focus on diving deeper into each account to strategise how we can achieve even more ROI for the client. With our team of specialists at your disposal, we're looking for an analytical mind that is results driven and dedicated to seeing their clients dominate their market.

What you'll do:

• Act as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
• Conduct strategy audits to identify further opportunities for your clients to scale their brand.
• Prepare monthly reports (with the super cool software we use) and make recommendations for ongoing improvements with the rest of the team.
• Analyse analytics to identify areas of opportunity and utilise conversion rate optimisation tactics to squeeze as much ROI as humanly possible out of each dollar spent.
• Educate clients on our SEO and PPC (Google AdWords, Facebook Ads & YouTube Ads) strategy and tactics.
• Providing an exceptional customer experience with the ability to turn a negative into a positive.

Our dream candidate:

• 1-2 years of agency experience in a similar role
• Well rounded knowledge and passion of digital marketing, including SEO, PPC (Google AdWords, Facebook), Conversion Rate Optimisation and Growth Hacking.
• A hunger for learning and enhancing your existing skills.
• Confident in up-selling and retaining clients.
• Highly organised and process-driven.
• Exceptional customer service is KEY!
• Google Analytics and Google AdWords certified is a PLUS.

The juicy part:

• Generous salary & uncapped commission - we want Australia's best talent and reward as such.
• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Extra leave on your birthday - because you deserve it.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!

Wanted: Fire-Breathing Sales Warlord Who Has The Courage To Set Records and Reach New Heights

Dear Sales Beast,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experienced and motivated sales professional... blah blah blah” job adverts...

And If you've been looking for THAT opportunity to upgrade your skill set and align yourself with the fastest growing digital agency in Australia…(soon to be the planet).

Then this will be the most important job listing you ever read.

Here’s why...

We’re looking for a sharp, hungry and switched-on sales warlord to join our team.

So what do we mean by a sales warlord?

A motivated, competitive go-getter, who is ready to scorch the earth with their superhuman sales ability.

Someone who is constantly hungry for more.

Someone who is looking for a role where they can truly realise their potential...

And be rewarded with uncapped commissions.

We like to think of it as…

If Zig Zigler, Brian Tracey And Sabri Suby Had A Baby...

You must be someone who looks at sales as a vehicle to provide you with the life you always dreamed about…

While selling something that people actually want...and more importantly, delivers real transformational results to your customers.

Sales must be something you take seriously. Like deadly serious….

We’re talkin’ something you take so seriously, that if it was an Olympic sport you would take home gold for your country.

Objections bounce off you like bullets to batman *pew *pew.

And you’ll run through walls to get to a decision (whether a no or a yes)

There is no lead you won’t follow up on. No prospect that can hide from your unrelenting follow up game. You are….

The Sales Warlord That Keeps Calling, Emailing, Leaving Voicemails...And Following Up Until You Get An Answer!

And you’ve heard it all before….

• I need to think about
• Send me out some more info
• I need to speak to my business partner, wife, husband, accountant, snow white and the seven dwarves. *rolls eyes*.
• I need to run it by the board.
• I need to meditate on it with my Sharman on the next full moon while burning white sage.

Look, you and I both know this list goes, on, and on, and on…(and we’ll teach you how to handle em’ all.)

Whether you’re following up on a proposal or pitching 3 different people in 3 different countries on a Zoom call...There is no sales situation you can’t “close”.

Because in sales, there are two groups of people: Whiners and Winners.

Whiners believe that life is a playground.

They are surprised when they experience rejection or adversity.

They are surprised when a hot prospect ghosts them and stops picking up their calls.

Winners are different.

They succeed in sales because they possess a battleground mentality.

A true sales warlord not only expects adversity, they welcome it.

Okay, okay… enough of that.

Now, a little about us…

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company (across all industries) in the country by The Australian Financial Review…

And now we’re on a crusade to take over the world muahahahahaha!

Jokes. Not in an evil way.

But heck, who are we kidding...you've seen our ads all over your newsfeed.

Maybe you’ve even taken a sneaky peak at our careers page.

*wink*

Our business consists of…

85 Of The Wildest, Most Passionate Bunch Of Lunatic Marketers You’ve Ever Worked With...

And this is just one of the reasons we’ve been named as one of the BEST PLACES TO WORK in Australia & New Zealand by AFR and one of the Top 100 Coolest Companies in Australia by Anthill Magazine

We’ve also been named the 9th most innovative media company in Australia by the AFR.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

But enough about us, what about you...

This is what we’re looking for…

1. Self-motivated, confident, energetic and creative.
2. Excellent communication skills.
3. Proven sales success.
4. We don't hire backgrounds, we hire top producers.
5. Experience in digital marketing, SEM, SEO, PPC, high ticket sales or advertising sales is a HUGE plus but not essential.

But Before You Get ALL Excited…I’ll Stop You There...

Because this role won't be easy.

We’re a fast-paced agency who demands nothing but the very best.

We generate tens of thousands of inbound leads every single month. All fueled by ads. Lots and lots of ads.

You will never have to make a cold call.

You will wake up every day to a calendar that's jam-packed with people waiting in line to speak with you.

Yup. Qualified appointments. Coming to you.

There is no cap on earnings and regular bonuses and incentives for superstars.

But we take hustling and working the phones to a whole new level.

It's quite a workload.

And, as such...

We need a super sharp and hungry sales warlord to join our team of top producers.

Maybe you’ve been stagnating at a company with no growth prospects and want to be surrounded by a team of hungry winners.

Maybe you’ve been running your own startup and are sick of being a ‘lone wolf’ and want to be a part of a killer team.

Okay, now...

Here's What To Do Next...

Please take the time to write a Cover Letter that tells us about YOU.

Not some wishy-washy cover letter like…

“I’m 28-year-old Virgo from South Yarra - who enjoys Kanye West, Almond Lattes and Billions”...

No.

We want the details.

The juice.

The nitty-gritty.

Specifically why you think you would be the perfect fit for this role.

If you can’t take the time to do this.

Please don’t waste our time or yours by applying.

Best of luck.

What we're looking for:

• Self-motivated, confident, energetic and creative.
• Excellent communication skills.
• Proven sales success.
• We don't hire backgrounds, we hire top producers.
• Experience in digital marketing, SEM, SEO, PPC, high ticket sales or advertising sales is a HUGE plus but not essential.

The juicy part:

• Salary + UNCAPPED commission structure - we want the best talent and reward as such.
• Endless leads!!!
• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Extra leave on your birthday - because you deserve it.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!

Related keywords: sales, high ticket closer, inbound sales, sales rep, sales professional, advertising sales, digital marketing, digital agency sales,