Total 9 regional recruitment lead job vacancies in Option to work from Ringwood (Melb), Brisbane, Sydney, Canberra and Tasmania

This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values. 

Are you a results-driven professional with a passion for sales, relationship management, and driving business growth? Bosch Oceania is seeking a dynamic Regional Sales Manager to cover the Queensland, Western Australia, and Northern Territory regions. This role offers an exciting opportunity to make a meaningful impact in robotics, automation, and manufacturing solutions. This is a Maximum term (2 Years) full-time opportunity, it will be a home-office based role which will require regular regional and domestic travel, and occasional international travel.

As a Regional Sales Manager, you will:

• Proactively seek out and develop new regional business opportunities by effectively communicating the value proposition of BAMS to current and potential customers.
• Coordinating marketing and advertising activities across Queensland, Western Australia, and the Northern Territory.
• Facilitating regular discussions, meetings, and conferences with BAMS customers.
• Representing BAMS at exhibitions and conferences.
• Partnering with customers to understand their commercial and technical requirements and assist in creating tailored solution concepts.
• Performing market analysis, benchmarking, and support BAMS offerings while maintaining a competitive edge.
• Managing the end-to-end customer-facing sales process, including marketing and sales strategy, lead generation, enquiry handling, oversee project execution, and post-service follow-up.
• Fostering effective communication and collaboration with BAMS teams to ensure alignment and seamless execution of customer projects.
• Identifying cross-selling opportunities.
• Regularly update the CRM system with accurate and timely information on sales activities, customer interactions, and leads.
• Collaborating with divisional partners and sales support teams to maximize market engagement.

The Risk Lead will serve as the subject matter expert (SME) on the management of risk related arising from the provision of medicinal products and medical services. The Risk Lead will work with the GM Compliance to establish the risk management strategy and risk frameworks for the Montu Group. This role will play a crucial role in building a sustainable compliance environment across the Montu group.

Key Responsibilities:

• Risk Strategy & Frameworks: Support the GM Compliance in shaping the risk management strategy, integrating risk processes into strategic planning, and addressing financial and non-financial risks. Design and implement robust frameworks that meet regulatory standards and industry best practices.
• Risk Assessment & Mitigation: Conduct comprehensive risk assessments, recommend solutions, and implement tools to centralise and streamline risk management across the organisation.
• Advisory & Insights: Provide actionable insights to senior management on risk trends, emerging threats, and mitigation strategies to support decision-making.
• Reporting & Metrics: Prepare detailed risk reports for senior leadership and regulators, while developing dashboards to monitor and measure risk effectively.
• Training & Culture: Lead risk training initiatives, enhance employee awareness, and foster a positive risk culture throughout the organisation.
• Performance Objectives: Achieve individual and departmental OKRs and KPIs aligned with organisational goals.

Are you passionate about creating exceptional digital experiences and leading talented design teams? We're seeking a Product Design Lead to join Squiz and shape the future of our Digital Experience Platform (DXP).

As our Product Design Lead, you'll combine your leadership skills with deep UX/UI expertise to guide our distributed Product Design team in creating impactful solutions for the Squiz DXP. You'll play a crucial role in driving design excellence while contributing to product strategy and fostering cross-functional collaboration.

Key Responsibilities

You'll be responsible for leading and mentoring our geographically distributed design team while maintaining hands-on involvement in design work.

Your role will include:

• Building and nurturing a high-performing design team that delivers user-centered solutions aligned with business goals
• Driving consistency and excellence across our product suite through strong design leadership and mentorship
• Collaborating with product management and engineering teams to ensure seamless integration of design solutions
• Establishing and refining end-to-end design processes, from research and ideation to testing and implementation
• Contributing to product strategy as a key member of the product leadership team
• Championing user research initiatives to inform design decisions
• Work with the design team to develop and mature the Squiz Design System, tools, and best practices
• Working hands-on in Figma and other design software to support the team and deliver design outcomes for your own initiatives

Qualifications

• Proven experience leading and mentoring design teams, particularly in a distributed environment
• Deep understanding of user-centered design methodologies and usability principles
• Strong track record of delivering complex design solutions in enterprise software
• Excellence in fostering cross-functional collaboration and communication
• Experience with design systems, contributing to their evolution and scaling across platforms
• Strategic thinking ability with a focus on balancing user needs and business objectives
• Background in the DXP market or similar enterprise software (preferred)
• Proficiency in design and prototyping software, with the ability to co-design and iterate with cross-functional teams

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland. Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

The Talent Acquisition Lead will be responsible for supporting a group of unique brands under MedHealth's Rehabilitation and Return to Work division including WorkFocus Australia, SIS Rehab, Total Workfit Solutions, Benchmark and Kairros.

With locations nationally this role offers the ability to work from anywhere in Australia.

The Talent Acquisition Lead is responsible for the implementation and delivery of talent acquisition strategies and will lead and develop a team of talent acquisition advisors to deliver best in market candidate experiences. As the Lead, you value data and strive to continuously leverage digitalization, improve performance metrics and build value-added internal stakeholder relationships.

Supported by digitalization tools delivering efficiencies to remove the burden of administration, you enjoy contributing of external trends, workforce planning. candidate sourcing strategy innovation, talent pooling and hiring leader training to ensure the business is recruiting best fit candidates in a timely, cost effective and professional manner.

Our Talent Acquisition Leaders lead from the front through the hands on delivery of end to end recruitment activities while supporting the Talent Acquisition Manager to deliver key talent initiatives including international campaigns, careers events and D&I.

• Full-time ongoing position + Hybrid working conditions
• EACH’s Head Office is located in Ringwood (Melbourne), however we are also willing to consider candidates located in Brisbane, Sydney, Canberra and Tasmania (please see the offices we have available for you to be based from in the ad content below) + interstate travel required.
• $105,000 - $115,000 pa + Super + Not-for-Profit Salary Packaging up to $18,550 

Job Description 
We are seeking a Business Development Specialist to join our team and work closely with the Director of Business Development, Operations, and Organisational Enablement to identify growth opportunities and develop business partnerships across various sectors. This role will also contribute to the development of high-impact solutions aligned with EACH’s 2024-2028 Strategy, maximising long-term profitability.

If you are a strategic thinker with experience in business development, tender management, and cross-functional collaboration, we encourage you to apply!

Key responsibilities include:

• Researching and analysing emerging opportunities to inform strategy and drive growth.
• Collaborating with the Strategy, Growth, and Transformation (SGT) directorates to develop profit-for-purpose business opportunities.
• Managing and coordinating tender and grant activities, ensuring timely and high-quality submissions.
• Supporting mergers and acquisitions processes, including planning, due diligence, and coordination.
• Contributing to regular communications and reporting, including monthly KPIs and quarterly board updates.

As mentioned above we are willing to consider candidates located within proximity to one of the below offices:

• Ringwood, Vic
• Ipswich, QLD
• Rockhampton, QLD
• Hervey Bay, QLD
• Port Macquarie, NSW
• Liverpool, NSW
• Camden, NSW
• Coffs Harbour, NSW
• Kingston, ACT
• Rosny Park, TAS

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Sally Hines (Executive Director Strategy and Transformation) at [email protected]  

About you 
We are looking for someone who can draw on their interpersonal skills, strong business acumen, analytical and problem solving skills, along with their ability to communicate effectively, build and maintain positive relationships with key stakeholders and achieve their business objectives.

You will have:

• Experience leading and contributing to complex tenders in the health and community sector.
• Strong writing, presentation, and communication skills, with the ability to simplify complex concepts for diverse audiences.
• Proven ability to communicate with and influence senior stakeholders.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organisation on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organisation in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Provide effective onboarding and systems trainings for sales reps.
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices.
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimise deal structure and accelerate deal velocity.
• Conduct UAT testing for process improvement.
• Support Quarter-end.

Are you passionate about creating exceptional digital experiences and leading talented design teams? We're seeking a Product Design Lead to join Squiz and shape the future of our Digital Experience Platform (DXP).

As our Product Design Lead, you'll combine your leadership skills with deep UX/UI expertise to guide our distributed Product Design team in creating impactful solutions for the Squiz DXP. You'll play a crucial role in driving design excellence while contributing to product strategy and fostering cross-functional collaboration.

Key Responsibilities

You'll be responsible for leading and mentoring our geographically distributed design team while maintaining hands-on involvement in design work.

Your role will include:

• Building and nurturing a high-performing design team that delivers user-centered solutions aligned with business goals
• Driving consistency and excellence across our product suite through strong design leadership and mentorship
• Collaborating with product management and engineering teams to ensure seamless integration of design solutions
• Establishing and refining end-to-end design processes, from research and ideation to testing and implementation
• Contributing to product strategy as a key member of the product leadership team
• Championing user research initiatives to inform design decisions
• Work with the design team to develop and mature the Squiz Design System, tools, and best practices
• Working hands-on in Figma and other design software to support the team and deliver design outcomes for your own initiatives

Qualifications

• Proven experience leading and mentoring design teams, particularly in a distributed environment
• Deep understanding of user-centered design methodologies and usability principles
• Strong track record of delivering complex design solutions in enterprise software
• Excellence in fostering cross-functional collaboration and communication
• Experience with design systems, contributing to their evolution and scaling across platforms
• Strategic thinking ability with a focus on balancing user needs and business objectives
• Background in the DXP market or similar enterprise software (preferred)
• Proficiency in design and prototyping software, with the ability to co-design and iterate with cross-functional teams

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland. Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.