Total 77 regional recruitment lead job vacancies in Horsham, Victoria

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. 

ROLE: Delivery Lead

OFFICE: Melbourne, Australia

About Us:

Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.  

We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, AFL, Wimbledon and UEFA – and have been named Sport Industry Agency of the Year on more than four occasions. 

We have a team of over 950 Two Circlers working from 14 cities across APAC, North America, and EMEA, serving our expanding international client base.

Data is at the centre of our approach - helping clients to get a better understanding of their customers and deliver insights that influence top-level decision-making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. 

JOB DESCRIPTION 

We are looking for a great communicator and collaborator with experience working as a delivery lead / account manager / project manager / customer success lead (or a similar role) to deliver world-class services for our sporting clients.

You will be client facing and work within our Digital Products team interfacing regularly with our Product Leads, QAs, Technical Leads, Developers and clients’ representatives across multiple projects.

Reporting to the Head of Delivery, you will play a crucial role in delivering support services to our major sporting clients and ensuring great relationships and trust are built to enable future engagements.You will also be leading small projects and platform enhancements work for our clients as well as proactively engaging with client’s representatives to uncover new opportunities and ways Two Circles can support them in growing their business.

The projects and types of products we deliver for our clients is varied.We commonly deliver websites, mobile applications and digital marketing products supported by underlying technology including CMS, CRM, Data Warehouses, CDP, identity tools and a range of digital marketing tools.

Day-to-day, you will work with Product Managers and our development teams to understand the context of each project and the unique needs of our clients. Then you will use your experience and soft skills to regularly and proactively engage with the client representative to build relationships, plan maintenance and support activities, manage ongoing projects delivery, uncover new opportunities, win and plan future projects while ensuring and demonstrating them the value being delivered by Two Circles team. You will also be responsible for the 1st line support including

initial triage, prompt investigation and resolution of the support incidents according to the SLAs as well as quality assurance, release approval and all relevant client’s communications.

This is a unique opportunity to work with major sports doing work that will have a positive impact on the health and wellbeing of people in an exciting, modern and highly engaged team.

You will be successful in this role if you are organised and thrive in environments where you can bring clarity to uncertainty. You need to be comfortable talking to client stakeholders on various levels to deeply understand their unique challenges as well as key people in our engineering and product team to find the optimal path to resolution while focusing on delivering maximum value to our clients.

This is a Hybrid role preferably located in Western Australia time zone to work closely with our Melbourne Office and our Head office in the UK (London) with two days per week spent in our Perth office preferred.

Key Responsibilities:  

• Lead the delivery of client projects and provide ongoing support activities ensuring high quality of services and client communications
• Lead regular client and internal meetings, develop comprehensive reports, plan future initiatives and regularly report on past progress to our clients.
• Monitor and triage tickets being raised in our support portal and provide 1st line support in collaboration with the engineering team.
• Be responsible for proactive communication and regular status updates to our clients
• Proactively engage with our client on a regular basis to ensure great relationships and trust are being built and to uncover new opportunities for future engagements with Two Circles
• Collaborate with the Two Circles team improve efficiency of our support process
• Perform user acceptance testing prior to release
• Review and mange project budgets and time spent to ensure profitable engagements.
• Be comfortable working with technical aspects of the project such as APIs, databases, mobile apps, etc.

Skills: 

• A minimum of 5+ years' experience in full stack software development. 

• Proficient with core back-end engineering technology and has experience with across the complete technical stack, including back-end, front-end, infrastructure, operations and security. 

• Experienced in the development of service oriented and API centric architectures, with knowledge of REST, RPC, HTTP and similar protocols used in modern architectures. 

• Experience and alignment to the broader Microsoft technology stack including dotnet, Azure, C#, MSSQL, etc. 

• Proficient across SDLC including testing (unit/integration), design patterns (OOP, DDD among others) and release management (CI/CD). 

• Experience with database technologies such as relational databases (MSSQL), NoSQL (CosmosDB, Mongo), and caching technologies such as Redis. 

• Experience with front end frameworks such as React, JQuery, Vue, etc. 

• Has experience across the wider DevOps responsibilities such as monitoring (with tools like Grafana, Azure App Insights, Datadog), security, CI/CD, networking, and broad infrastructure management. 

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. 

• Experience with cloud computing platforms and services, such as Azure, GCP and AWS is a strong advantage. 

• Experience working with clear timeframes and can manage complex technical tasks while also maintaining high quality output. 

• A passion for technology, strong problem-solving skills with a flair for finding innovative solutions. 

• Ability to work in a fast-paced and agile environment. 

• A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

Requirements

● Minimum 1-2 years of experience working as a Delivery Lead, Customer Success Lead, Project/Account Manager or a similar role.

● Demonstrable experience working in a client-facing capacity.

● Proven track record of successfully managing and delivering multiple technology projects.

● Ability to foster and drive an open/transparent communication culture between Two Circles and clients.

● Demonstrated accountability and autonomous work ethic is necessary.

● Ability to navigate complicated support environments and the confidence to draw on that previous experience to delivery successfully for TwoCircles.

● Ability to foster a continuous improvement, high velocity mindset amongst the team.

● The confidence to make decisions without perfect information.

● High attention to detail and natural curiosity towards problem solving.

Desirable

● Agency or consultancy experience will be valuable.

● Experience completing pre-sale activities and uncovering new opportunities.

● A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable. 

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.