Total 1,064 Others/Any quality assurance specialist job vacancies in North Sydney

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention.

The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time.

This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.

• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 

• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.

• Manage delivery progress in workflow tools and team channels.

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.

• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.

• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.

• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.

• Utilise data to segment and target audiences effectively, personalising communications. 

• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.

• Analyse campaign data to identify trends and provide insights.

• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 

• Stay up to date on legislation changes and educate stakeholders.

• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.

• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.

• Leverage Braze’s full capabilities to enhance technical performance and personalisation.

• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

The Investment Product & Communications team at Rest are seeking a detail-oriented and strategic Communications and Product Specialist - Investments. The role involves working closely with investment specialists to develop and deliver clear, accurate, and compelling investment information and communications that resonate with internal and external stakeholders as we deliver on our mission to make super simple for our close to 2 million members by growing trust through simple connections to Rest Investments.

Key Accountabilities/Responsibilities

• Support in driving Rest’s investment narrative for all investment related content – including Whole of Fund, Responsible Investing and asset class activity
• Assist in developing and refining investment content, including market and economic commentary, presentations, reports, and investment related collateral
• Collaborate with investment specialists and channel owners to translate complex investment concepts and data into user-friendly language for various audiences
• Contribute to the production of regular investment commentary, market updates, and thought leadership material  
• Maintain up-to-date knowledge of our investment products, market trends, and regulatory requirements affecting product disclosures
• Collaborate and co-ordinate with the marketing and member engagement teams and other fund communications teams to ensure accurate and consistent investment messaging across all communication channels
• Support the management of investment-related queries from internal teams, providing accurate and timely information
• Participate in cross-functional projects aimed at enhancing product offerings and improving member experience

We are looking to recruit several veterinary nurses for our Greencross AREN Specialist and Emergency hospitals across Australia.

• holding animals to allow examination and treatment by Veterinarians.
• cleaning and sterilising examination tables and equipment
• preparing instruments and handing them to the Veterinarian
• assisting Veterinarians in administering anaesthetics and oxygen during operations
• placing animals in cages for recovery from operations and monitoring their condition
• giving medications to animals
• maintaining stock control and records
• providing animal care advice and preparing, delivering, and reviewing animal care education programs
• may perform diagnostic laboratory tests.
• may act as a receptionist, accept payments and undertake clerical work.

What we offer you
  
Greencross Vets is an active community of pet-obsessed people just like you! We believe in reward and recognition at every step. When you join our family, you’ll enjoy:

• Full-time employment
• Our generous salary packages are variable and reflective of the skills and experience you bring to the role.
• Experienced veterinary nurses can expect to earn a salary from $73,150pa
• International veterinary nurses with a minimum of 2 years full-time post-qualification experience may be eligible for sponsorship through Greencross Vets
• Minimum four weeks of annual leave and paid maternity leave.
• Continuing education programs
• Mental health first aid officers at each clinic
• Free and confidential counselling is available 24/7 through our EAP Telus Health

  
We are looking to recruit several Veterinarians, Veterinary Directors, Emergency Veterinarians, Veterinary Residents and Veterinary Specialists across Australia, with daily responsibilities including:

• treating animals medically and surgically, and administering and prescribing drugs, analgesics, and general and local anaesthetics
• determining the presence and nature of abnormal conditions by physical examination, laboratory testing and through diagnostic imaging techniques, including radiography and ultrasound
• performing surgery, dressing wounds and setting broken bones
• rendering obstetric services to animals
• participating in programs designed to prevent the occurrence and spread of animal diseases.
• inoculating animals against, and testing for, infectious diseases and notifying authorities of outbreaks of infectious animal diseases
• performing autopsies to determine the cause of death.
• advising clients on health, nutrition and feeding, hygiene, breeding and care of animals
• may provide professional services to commercial firms producing biological and pharmaceutical products.
• may specialise in the treatment of a particular animal group or in a particular speciality area such as cardiology, chiropractic, dermatology or critical care.

What we offer you
  
Greencross Vets is an active community of pet-obsessed people just like you! We believe in reward and recognition at every step. When you join our family, you’ll enjoy:

• Full-time employment
• Our generous salary packages are variable and reflective of the skills and experience you bring to the role.
• Experienced veterinarians can expect to earn a salary from $75,000 upwards.
• International veterinarians with a minimum of 2 years full-time post-qualification experience may be eligible for sponsorship through Greencross Vets.
• Minimum four weeks of annual leave, plus one-week study leave, paid maternity leave.
• Continuing Education programs, veterinary board registration or AVA fees, and VIN memberships included.
• Mental health first aid officers at each clinic
• Free and confidential counselling is available 24/7 through our EAP Telus Health