Total 29 quality assurance manager job vacancies in Ringwood

As a Store Manager you are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 
• Together with your Store team, you drive Hello Member program in line with country goals.
• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 
• Manage the recruitment, training, development, and succession planning for your Store. 
• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 
• Secure Store Operations Best Practices in your Store, according to the Area plan 

Location: Remote, with travel to various EACH sites across Australia
Work Type: Full-time, permanent. We can consider 0.8 FTE for the right candidate.
Salary: From $120k negotiable.

About EACH and the MHAOD Program:
For over 50 years, EACH has championed Mental Health and Alcohol and Other Drugs (MHAOD) services, and in 2023, a dedicated MHAOD Program was established to enhance quality and alignment across our range of support services. From youth mental health to adult alcohol and other drug services, EACH provides comprehensive care and is a lead agency for large stepped care consortia in NSW and QLD.

Your Role:
Reporting to the Program Director Mental Health and Alcohol and Other drugs as the Senior Project Manager, you’ll be key in driving the reform agenda within our MHAOD Program. You’ll partner agilely with senior leadership and cross-functional teams to lead projects that align with EACH’s strategic goals such as support workforce development initiatives, service enhancement projects and implementation of new services.

What You’ll Do:

• MHAOD Reform Lead Key Projects: Develop and manage project plans, timelines and budgets, ensuring timely delivery.
• Support Workforce Development: Enhance team skills and capabilities.
• Service Management: Provide interim support for service continuity or support establishment of new services.
• Stakeholder Engagement: Foster relationships and provide clear project updates.
• Continuous Improvement: Identify areas for service enhancements.

To view a copy of the full Position Description, click here (if you can not access the PD, please reach out to [email protected]). Alternatively, for more information please contact Nicholas Teo (Program Director - Mental Health & AOD) at [email protected]

About You:
With 5+ years in senior roles in mental health or AOD services, you’re a strong project manager with a commitment to person-centred, trauma-informed care. You bring expertise in contract management, risk assessment and a strategic approach to driving change.

Qualifications:
Bachelor’s degree in allied health related discipline, health, health management, business or relevant fields; postgraduate qualifications are a plus. A current driver’s license and a commitment to cultural safety are essential.

Ready to Make a Difference?
For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. We're seeking compassionate individuals to join our team and make a meaningful impact. Together, we'll create a brighter future for individuals from all walks of life. Apply now to drive impactful projects and make a positive impact on the lives of those we serve!

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. 

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals.
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

• Location: Hybrid | Melbourne, South Eastern Region (Ringwood, Cranbourne, Narre Warren, Healesville and more)

• Contract: Full-time Monday to Friday

• Compensation: Up to $55.91 per hour

About the Opportunity:
This role will lead a suite of innovative Alcohol and Other Drugs (AOD) programs as part of EACH’s integrated Mental Health and AOD stream which includes residential, community-based and dual diagnosis services.

This is a pivotal moment for EACH, as we have aligned our Mental Health and AOD services to create operational efficiencies, drive innovation and position ourselves as a leader in holistic, end-to-end services. As Manager, you will work across key AOD services and lead the implementation of cutting-edge models of care.

Key Responsibilities:

• Lead, manage and support the delivery of specialist AOD services, including programs such as Reconnexion (benzodiazepine dependency), EACH Residential AOD Rehabilitation, and WEAVE (dual diagnosis).
• Collaborate with the Program Stream AOD Manager and other senior leaders across EACH to explore growth opportunities and operational efficiencies.
• Engage in sector-wide reforms, working to integrate AOD and Mental Health services, and drive high-quality outcomes for service users.
• Foster relationships with universities such as Monash and Deakin, seeking research opportunities to strengthen service delivery.
• Provide leadership, mentorship, and supervision to team leaders, fostering a culture of excellence.
• Oversee budgets, ensuring services are efficient, compliant with policies and procedures, and well-positioned for sustainable growth.

Who You Are:

You are an experienced leader in the AOD sector with a strong understanding of both residential and community-based models of care. Your ability to collaborate across multiple teams, engage with stakeholders and drive operational excellence will ensure EACH’s Specialist AOD Services continue to thrive.

Your Skills & Experience:

• Extensive experience in the AOD sector with knowledge of current trends, legislation and best practices.
• Demonstrated ability to lead multidisciplinary teams and deliver client-centered services.
• Excellent communication, risk management and problem-solving skills.
• Ability to inspire and motivate teams, foster innovation and drive service excellence.
• Experience managing budgets and seeking new funding opportunities.

• Full-time position 
• Based at our Ringwood office with hybrid/flexible working arrangements on offer.  
• Competitive salary based on quals and experience + 11% Super + Generous Salary Packaging benefits of up to $18,550    

What you’ll be doing
As a member of the Human Resources Leadership team, the Learning & Development Manager role plays a crucial role in supporting Leaders, Subject Matter Experts (SME’s) and the organisation in the development, defining, implementation, embedding and evolution of learning and development strategies, approaches and culture across EACH, aligned to and in support of current and future organisational and sector strategies, plans and reforms.

In this varied role your responsibilities will include:

• Providing effective and supportive line management to the Solution Lead and their work.
• Facilitating the development and implementation of the organisations learning and development strategy and associated policies and frameworks to enable the organisation to deliver on its strategic commitments.
• Implementing the strategy that considers current and future capability needs of the organisation.
• Partnering with people leaders, clinical leaders and the Service Design, Organisational Development and Capability and HR teams, to design and develop strategic and holistic approaches to learning within a decentralised learning model.
• Working closely with the HR Director and the broader HR team to design and plan the upskill of leaders to enable them to effectively deliver on their people, culture and wellbeing responsibilities.
• Partnering with Subject Matter Experts (SME's) to address changes in the sector and/or organisation, as well as to meet professional and legal requirements; assisting leaders and SMEs to plan responsive, realistic, compliant, effective and/or relevant learning solutions to support changes.
• Consulting and partnering with key stakeholders to continuously enhance learner experiences at EACH.
• Contributing to the creation, sourcing and curation of a wide variety of learning assets.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Ashleigh Nicholls (Talent Acquisition Business Partner) at [email protected]

** Please note that this is not a facilitator position and there will not be much need for you to facilitate learning. The role acts more as an internal strategic consultant who will assist in thinking through solutions opportunities for the organisation.  

Who we’re looking for
You might be the ideal candidate if you're a seasoned learning solutions specialist with great problem-solving and communication abilities, a human centred approach, an ability to think outside the box, strong attention to detail, and solid IT and systems navigation skills!

We are looking for someone with:

• Demonstrated experience leading a team.
• Demonstrated experience developing and implementing strategic plans.
• Strong IT/systems skills and demonstrable experience working with Learning Management Systems.
• Strong data and analytical skills
• Strong customer/end user focus and the ability to build strong working relationships with key stakeholders.
• Well-developed organisational skills and a commitment to continuous improvement and innovation.
• Experience in the not for profit or health sector would be well regarded but not essential.
• Experience with e-learning authoring tools and learning design well regarded.