Total 1,483 operations engineer job vacancies in Australia

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

We have a vacancy in our North Sydney office for a Software Engineer with 9Now.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experiences for viewing 9Now content in mobile, tablet and desktop browsers.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.
• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest and Testing Library React, Playwright, hosted in Docker on AWS infrastructure).
• Develop our streaming video stack and its accompanying analytics and observability.

The Escalation Operations Manager ensures that patient concerns are handled efficiently and effectively  by leading three key functions of the department: the back-of-house operations, subject matter experts and complaints case management specialists. The role is critical in enhancing our operational workflows, improving patient satisfaction, and driving continuous improvement initiatives.

Key Responsibilities

Escalation Management

• Oversee the roll out and operations of the escalation process framework.
• Identify trends and work on root cause analysis of issues, advocating for solutions.
• Partner with leaders on ensuring coaching and development plans in place on identified trends.

Process design

• Identify quick wins in the processes the team are managing.
• Oversee a repository of documentation related to all processes across Patient Experience.
• Collaborate with teams to significantly improve the processes and turn around times.
• Put in place standard operating procedures.

Reporting and insights

• Analyse feedback and trends to identify areas for improvement and to share with relevant stakeholders.
• Create and distribute daily and weekly reports relating to areas of operation.
• Develop systems and frameworks for monitoring, tracking and reporting team performance, including tracking of KPIs.

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
• Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Continuous Improvement, Safety and Compliance

• Continuously learn from successes and failures to refine and enhance improvement strategies.
• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).
• Participate in the planning, development and maintenance of organisational systems, governance structures and quality and safety improvement activities. 
• Enforce safety protocols, procedures, and guidelines to create a secure working environment for all employees. 
• Promote a positive safety culture by contributing to health and safety consultation and communication.
• Stay up-to-date with requirements and industry best practices to ensure compliance with relevant regulations impacting your department/team.
• Additional duties as required

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

• Increase the speed to resolution and turn around times of escalations
• Monitor individual performance and output
• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

• Be uniquely you, come as you are
• Bring your passion and feel the energy 
• Hybrid/ Flexible working

A Senior EUC (End User Compute) Engineer POS and Mobile play a pivotal role in designing, implementing, and maintaining the organization's server, virtualization, Microsoft ecosystem. This role encompasses several key responsibilities and objectives, including:

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Designing, implementing, and maintaining EUC devices and associated management systems infrastructure to align with business objectives.

• Providing technical expertise in systems technologies and adept problem-solving skills.

• Ensuring high availability, reliability, and security of the systems operating environment.

• Designing and implementing systems infrastructure solutions aligned with business requirements and industry best practices.

• Implement and maintain printer services, including - Printer Server, Cloud Print, On Click printing services, Printer management

• Implement and maintain handheld device, device management and integration solutions in support of retail outlets and customer services.

• Implement and maintain windows workstation SOE and associated deployment and management tools - eg Intune, SCCM

• Troubleshooting complex systems issues and providing escalated support.

• Mentoring junior engineers and contributing to continuous improvement efforts.

• Effectively communicating technical information to non-technical stakeholders.

• Staying updated on industry trends and recommending systems enhancements.

• Delivering high-quality systems services and ensuring customer satisfaction.

• Optimizing systems performance and scalability.

• Documenting configurations and procedures.

• Transitioning technologies from delivery to operations.