BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Australian Steel Markets business is looking for a Customer Operations Specialist in our Customer Service team. This role can be based in Chullora or Port Kembla NSW, Brisbane QLD, Braeside VIC or Adelaide SA.
What Will You Do?
The Customer Operations Specialist plays an integral role in ensuring that our customer service processes run smoothly and efficiently. You will focus on optimizing workflows, improving response times, and enhancing overall customer satisfaction. This role requires a blend of analytical skills and customer-centric thinking to bridge the gap between operations and exceptional customer experiences.
You will manage customer service data flows and processes for Customers across B2B systems and customer-facing platforms, to enhance operational reliability and customer satisfaction. You will:
- oversee and improve the administration, troubleshooting, and performance of B2B platforms (e.g., Customer Portals, D365, EDI, Steel Connect®, BlueScope Connect®).
- provide technical support for Sales, Marketing, and Customer Service teams to resolve issues and manage user requests
- improve ordering processes and participate in improvement projects, new product launches, and system enhancements
- track key Customer Service KPIs, identify issues, and develop solutions to enhance system functionality and overall business outcomes. Champion operational system changes, supply chain improvements, and process optimizations
- act as the Customer Operations Manager when required, providing leadership in meetings, reporting, and managing team performance. Promote a continuous improvement culture and support the delivery of the ASM & Customer Service Strategy through proactive coaching, training, and mentoring
- uphold compliance with policies, procedures, and safety standards while building internal capabilities for business process and system knowledge
More About You
You will have a technical background in user experience within a B2B environment. You will have strong written communication and process improvement experience. You will have:
- knowledge of IT service delivery frameworks, methodologies and process implementation
- the ability to articulate ideas to both technical and non-technical stakeholders
- an understanding of sales and systems
- project management expertise
- experience working with Office365 and Windows 10
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close Monday 3 February 2025.
