Total 396 front desk officer job vacancies in Arndell Park, New South Wales

About the Role

We are looking for an experienced and enthusiastic Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Administration

• Ensure administration tasks are completed accurately, professionally and on time
• Manage and maintain school records and logistics, office documentation, and other tasks including the mail function including pick-ups, mail sorting, mailing and special deliveries, order and control supply of stationery and other office supplies in an orderly and systematic way
• Prepare letters, email communications, memos, reports and other documents as required
• Use established excel spreadsheets for managing data and information
• Prepare professional and high-quality presentations and other materials using PowerPoint/desktop publishing as required
• Support and or coordinate projects and ensure all stakeholders are communicated on progress of projects and their expectations are met
• Proof-read documents, reports, brochures and newsletters as required
• Actively provide feedback, contributes to and participates in cross-school administration initiatives to streamline and improve administration systems
• Perform other general administrative duties as required.

Customer Experience

• Ensure that first point of contact with all internal and external customers and visitors are welcomed, inducted and comply with site safety procedure (WHS) and Safeguarding requirements in a professional, positive and informative way
• Provide a welcoming and supportive customer experience for all stakeholders, including families, making sure they feel valued and welcomed when they arrive at school
• Clearly and effectively communicate with a variety of external stakeholders in writing, by phone/text/Zoom and in person.

Operational Matters

• Ensure the office equipment functions well and is maintained and serviced to meet business needs
• Allocated tasks are completed in a timely manner and proactively seeking to improve administrative and operational processes in collaboration with the Senior Clerical Officer
• Organise catering for special functions as required, including provision of kitchen supplies
• Ensure visitors to the school are verified and approved to be on the school site and are inducted in accordance Aspect procedures and guidelines i.e. WHS, safeguarding and evacuation procedures
• Site is maintained to comply with Aspect procedures and assist with organising site maintenance including raising work orders for contractors, scheduling work, organising site visits and providing information and feedback.

Financial administration and reporting

• Submit invoices and expenses for payment through Expense Manager / Prospend
• Prepare, reconcile and process accounts and credit card statements with appropriate receipts
• Support and provide information to staff regarding fortnightly staff payroll administration and ensure staff submit timesheets on time.

Information Systems

• Update and maintain information collated in school spreadsheets. Complete basic data manipulation tasks in Excel spreadsheets
• Update and maintain data in school database system. Generate reports to support the school and to comply with National Office processes as well as government reporting through attendance stats, census & NCCD etc.
• Assist staff with basic IT issues and support escalation to IT helpdesk where required in a timely and effective manner.

• Join our Technology Engineering team where you will provide IT support across our group of businesses 
• Be part of a culture that celebrates, respects and supports you for you! 
• Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation 

What You’ll Do 

We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group. There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels. The Service Desk Analyst is is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group. 

This role will be based from our Sydney Olympic Park and Sydney CBD offices.   

Specifically, your key responsibilities include: 

• Respond to all phone calls and tickets raised in the ITSM system within an acceptable time  
• Record all call and emails in ITSM call logging software 
• Ensure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groups 
• Update customer of current status of support issues while providing a high level of customer service 
• Update Service Desk team leader before SLA expires in relation to logged support issues 
• Provide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queries 
• Support the configuration of existing business applications on the Standard Operating Environment (“SOE”) 
• Research and provide information on technology issues to the team and other support groups 
• Monitor application performance and investigate failures and exceptions within the SOE procedures  
• Provide regular status update of daily operations and other relevant events related to the service desk 
• Create and update knowledge base, FAQ and procedures related to systems, services or applications.  

What You’ll Bring 

• Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) 
• 2 years’ experience in providing technical support to a broad range of users in the corporate environment 
• Sound understanding of the IT infrastructure and systems operated by the Company 
• Intermediate to advanced understanding and skills with Office 365 applications 
• Comprehensive knowledge of Microsoft applications 
• Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) 
• Good analytical skills combined with the ability to troubleshoot and resolve technical issues 
• Developed written and verbal communication skills 
• High degree of organisation and time management skills with the ability to prioritise 
• Attention to detail. 

Amazing benefits are yours! 

• Initial training will be provided upon commencement to support you in this role 
• ‘ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. 
• Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contribution 
• Great employee benefits – including discount on all NRMA insurances, free roadside assistance and much more! 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 
• Reward and recognition for great contributions to the team 

We thank you in advance for your application.  The successful candidate will be subject to a mandatory pre-employment screening process.  

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.