Total 43 Manager front desk officer job vacancies in QLD - Regional - Mt Isa & Western Qld

With properties in some of Australia?s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style ? from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job ? it?s in our nature. 
In September , NRMA Parks and Resorts will open Turtle Sands, a new nature resort on the shores of the globally significant Mon Repos turtle nesting beach near Bundaberg, Queensland. The property will be the only place on Australia?s mainland where you can stay metres from one of nature?s most incredible experiences: turtles ... Click here to view more detail / apply for Guest Service Manager (Front Office/Duty Manager)

With properties in some of Australia?s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style ? from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job ? it?s in our nature. 
NRMA Murramarang Resort,   is located just north of Batemans Bay, but once you have reached our destination, it feels almost a world away.
We offer an extensive range of camp/caravan sites and accommodation options, from beachfront villas to glamping tents!  Nestled between the bush and absolute beachfront at South Durras, we offer a ... Click here to view more detail / apply for Front Office Manager

BreakFree Grand Pacific Resort is located on the picture perfect beachfront of Caloundra, with a range of one, two and three bedroom apartments and resort style pool it is a busy favourite for travellers seeking a leisurely break. There is plenty to keep you occupied during your down time. Visit one of the many shops, cafs or restaurants overlooking Pumicestone Passage or soak up the sun and surf across a range of the Sunshine Coasts finest beaches.





Purpose
As the  Front Office Manager , your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.
This is a fixed-term role lasting 8-9 months. 
Primary Responsibilities

Confidence in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming

... Click here to view more detail / apply for Front Office Manager

Peppers Salt Resort & Spa Kingscliff is conveniently located just 15 minutes drive south of the Gold Coast Airport and is home to some of Australias finest beaches and World Heritage listed National Parks. Offering a range of hotel rooms, two and three bedroom apartments, lagoon pool, spa, tennis courts, meeting rooms and event spaces as well as Cove Bar & Poolside dining there is plenty for our guests to enjoy while at Peppers. There is so much to do on your days off! Head north to the Gold Coast to explore urban lifestyle or take a quick drive south and find yourself in Byron Bay!





Purpose
As an Assistant Front Office Manager , you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day
... Click here to view more detail / apply for Assistant Front Office Manager

Sitting under the story bridge in its prime river front location. Greca is Greek taverna serving the thriving Howard Smith Wharves community. The guest experience is the heart of what we do so we are looking for people who are committed to providing great service and hospitality and the ability to lead people to give the same.
At Greca we are building a restaurant environment that gives guests a great time delivering quality products that make us a market leader in the industry.

We are looking for an experienced Front of House Manager to undertake the following duties:
- Manage the ordering process for food and beverage ingredients
- Participate in regular stock-takes and maintenance of ordering systems
- Provide creative input in our food and beverage program to develop new products and train staff in their execution
- Enforce health and safety standards throughout the venue
- Recruit and Select front of house staff members, and ensure appropriate training is delivered
- Provide a superior guest experience by ensuring a high level of guest satisfaction
- Manage the end to end reservation experience from small groups to large scale private events to the highest standard

We will offer:
- Roster flexibility and a focus on work-life balance.
- An open management culture that is based on respect.
- Management training to help you develop and grow into a future industry leader.
- Competitive pay

Requirements:
- A Diploma in Hospitality or at least 3 years in management/ supervising roles in Hospitality
- Has great knowledge and a deep passion for our industry.
- Experience in planning and organising special events and occasions
- Experience in hatted restaurants environment preferred but not essential

Salary: $71,312-75,000 per annum plus 11.5% super

Where your skills meet opportunity!




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Horsham Rural City Council


Band 5 ($75,621 - $87,032 per





... Click here to view more detail / apply for Community Safety Officer & Team Leader School Crossings

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 - $77,000.00 ???????(gross)
FOM, Operations & Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000

About us


headspace provides support to young people aged experiencing mild to moderate or emerging mental health issues. The multidisciplinary team at headspace Goulburn & Yass work to improve health, social, vocational and educational outcomes for young people.



Grand Pacific Health is the lead agency of headspace Goulburn.  We are a not-for-profit, primary health care organisation providing locally-tailored, high quality physical and mental health services across NSW and the ACT. Services focus on physical health, mental health, youth health, Aboriginal health & chronic disease management. Grant Pacific Health covers a large portion of South Eastern NSW, the A.C.T and Murrumbidgee region.  Our vision is equitable health care where everyone has access to affordable, quality and culturally appropriate health services.  


 

About the position


The Senior Administration Officer provides professional and confidential administration services to support high level service delivery and the
... Click here to view more detail / apply for Senior Administration Officer ? headspace Goulburn

Lead and support our front-line team members. Build your leadership skillset in this key role! Front Office Manager Permanent Fulltime.
Reporting to our Director of Finance & Support Services, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team that cover various admin functions within the hospital.
Key accountabilities:

Managing the patient administration process which include: scheduling, booking, verifying patients health fund coverage and providing accurate cost estimate / informed financial consent
Ensure accurate and timely provision of paperwork / certificates related to admissions required to submit claims
Liaise with internal and external customers / stakeholders to assist with the admission process
Provide leadership and ongoing training to admin staff
Support the culture

... Click here to view more detail / apply for Front Office Manager Port Macquarie Private Hospital 5 Nov 2024

Voyages Indigenous Tourism Australia requires 2 workers to work within our Front Office Department as a Front Office Assistant Manager ensuring the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions located in Yulara, NT.

The day-to-day duties may include:

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams
• Monitor room allocations and inventory, and make adjustments based on operational requirements and guests’ needs
• Assist and process payroll for all departmental team members
• Oversee rosters and maintain staff level based on operational demand
• Resolve, assessing and reviewing customer complaints to the customer’s satisfaction

You will be required to use tools and equipment such as computers, eftpos machines, point of sale system, work individually and in a team with others, and have the ability to work quickly and with accuracy.

The work is physical, and you may be required to work in a harsh desert environment with temperatures that range from 12 to 45 degrees Celsius.

You will be employed on a full-time basis of $32.98 per hour under the terms and conditions of the Voyages Indigenous Tourism Australia Pty Ltd Enterprise Agreement 2016 (Managerial) and receive a minimum of 38 hours per week.

The work is usually performed between the hours of 06:00 to 23:00, Monday to Sunday as this role requires shift work, weekends and Public Holiday’s.

Work is expected to commence on or around May 2025 for a period of 12 months.

Experience is preferred but not essential, as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.

Candidates should be motivated and be able to learn quickly.

Advertising the role of Front Office Duty Manager to join our dedicated hotel management team

The ideal candidate should possess the following attributes:

Hospitality experience within a Night Auditor, Team Leader, Supervisor or Duty Manager role.
Experience with a similar role within a hotel.
A passion for the hospitality industry and a desire to grow your career within a recognised Hotel Brand.
Diploma or higher AQF Level.
Previous experience and knowledge of Opera PMS system.
Demonstrated conflict resolution skills.
A positive, team orientated approach with a passion for creating memorable hotel guest experiences.
Demonstrated ability to multi-task and meet deadlines.
Initiative, creativity and a resourcefulness attitude towards all facets of hotel operations.
Notable organisational skills and good communication skills at all levels.
Provide support and guidance to all relevant departments when required.
RSA Certification & Approved Manager license desirable
First Aid Certificate desirable
Flexibility to assist across all departments where necessary


The position entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.

Key responsibilities:

• Supervise & coordinate the activities of hotel service workers
• Optimise Hotel occupancy being aware of room’s availability and rates
• Assist and supervise the training and development of new staff
• Ensure that grooming standards are adhered to according to QT standards
• Ensure public areas are kept clean and tidy at all times
• Handle guest complaints professionally and politely
• Perform specified computer system maintenance as requested by Systems supervisor.
• Assist with check ins/check outs and porters duties when required
• Assist with Housekeeping duties as required
• Assist with Food & Beverage duties as required
• Assist with Conference & Events duties as required
• Assist with Night Auditor duties as required
• Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues
• Undertake any other duties arising or as directed by the Department Head
• Maintain hotel security procedures in co-ordination with hotel security staff
• Ensure that shift is being run by the shift checklist
• Be aware of group and conference VIP arrivals/departures and that all preparations are made for them
• To have a high profile in the foyer, giving special recognition to regular/VIP guests
• Follow up with any outstanding emails & guest requests and communicate when completed
• Hotel walk around ensuring operating areas are performing and reporting on any issues
• Ensure compliance with all company policies and legal requirements

This is a full time, salaried position that entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing hotel brand, then APPLY NOW.

Salary of $73,347.50-$76,897.52 depending on the candidate experience and qualifications

Unleash Your Leadership at TGI Fridays Australia!
Aloha, future Friday enthusiasts! Are you ready to lead from the front in a premium oceanfront paradise right in the heart of Surfers Paradise? TGI Fridays Australia is on the lookout for an extraordinary individual to join our family. Get ready to be part of a global sensation that started shaking things up in in the bustling streets of New York. At TGI Fridays, we're not just a restaurant, we're a legacy of innovation and doing things differently!
Why TGI Fridays?
Beachfront Bliss: Picture yourself leading in an iconic venue with the surf just a stone's throw away. It doesn't get more epic than this!
Thriving Brand: Join us during an exciting growth phase as we expand and conquer new horizons.
Legacy of Innovation: TGI Fridays was born from a history of being bold ... Click here to view more detail / apply for Senior Venue Manager- Ocean front location

One of our clients Holiday Inn & Suites Parramatta, in Parramatta are looking for an experienced and skilled Front Office Manager. This is a full-time role for right person.

Front Office Manager position
Front office manager who will be in charge of our reception area? acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.
You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Front Office Manager responsibilities are:
• Control of front desk tidiness and availability of all necessary stationery and material including pens? forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel
• Training and supporting office staff
• Handling complaints and specific customers’ requests
• Monitoring stock and order office supplies and troubleshooting emergencies
• Managing mail distribution
• Organizing office budget
• Managing records of office expenses and costs
• Overseeing the compliance with company’s policies and security requirements

Front Office Manager requirements are:
• 1+ years' experience of working on a Front Desk Manager or Reception Manager position
• Profound experience in customer service? office management and basic bookkeeping procedures
• Good experience with office machines (such as fax machines and printers)
• Good practical knowledge of MS Office? particularly Excel and Word? likewise Hotel Property Management system (Opera & Micros).
• Strong communication and interpersonal skills
• Good organizational? multitasking and problem-solving skills
• Bachelors in Hotel Management; additional certification will be a bonus

Salary - $73,000-$80,000 plus super
Only eligible and shortlisted applicants will be contacted.

Horsham, Australia





Reference:




About the Role This Team Leader role is responsible for the day-to-day management of school crossing supervisors and their rosters. As an Authorised Community Safety Officer- which includes Animal Management, Local Laws, Parking, undertaking school crossing duties and overseeing pound operations. The position is also responsible for delivering a customer service focused law enforcement and community safety service through the provision of education to the community, and, where required, enforcement of relevant legislation. About You The successful applicant will have completed a Certificate IV in Animal Management/ Local Government or Statutory Compliance preferred or lesser formal higher qualifications along with extensive experience in a regulatory capacity. Experience and knowledge of animal handling desired. About the Region Horsham is a vibrant, inclusive community to live, work, play and invest. Our municipality is located approximately 300 kilometres north-west of Melbourne


... Click here to view more detail / apply for Community Safety Officer & Team Leader School Crossings

The Company:
A renowned boutique hotel group with 21 sites across the country. This is a group that values and empowers their teams to grow and develop in their business. They have a strong reputation for exceptional customer service that they believe comes from investing in their employees and creating a culture of positivity that fosters career development. The company is rapidly expanding, with multiple new sites already in development and a goal to operate 80 hotels within the next 5 years. It truly is the best time to be joining this fantastic group.
The Role:
As the Front Office or Guest Services Duty Manager, you will be the first point of contact for guests and be integral to creating a memorable and lasting customer experience. You should have strong Front Office or Reception experience and proven skills in an administration environment. Leadership experience for teams of ... Click here to view more detail / apply for Front Office / Guest Services Duty Manager

16th August,
Project Officer Parish Leadership   About Archdiocese of Brisbane The Archdiocese of Brisbane is a dynamic Catholic community in Southeast Queensland. Led by Archbishop Mark Coleridge, we support 50,000 regular mass goers across our worshipping communities, 77,000 students across our schools and 120,000 people across our support services. About the Role Evangelisation Brisbane, the Archdiocesan agency dedicated to the mission of the Church, is seeking a dynamic and visionary leader to join our Parish Leadership team. Our mission is to work with, inspire, and empower parishes and communities to encounter Jesus and live the joy of the Gospel, drawing strongly from Pope Francis' Evangelii Gaudium . As a key member of our Parish Leadership team, you will play a pivotal role in helping parishes grow as vibrant missionary communities. Role Objectives This leadership role has three core objectives:

Collaborate with parishes seeking to develop

... Click here to view more detail / apply for Project Officer, Parish Leadership

16th August,
Project Officer Parish Leadership   About Archdiocese of Brisbane The Archdiocese of Brisbane is a dynamic Catholic community in Southeast Queensland. Led by Archbishop Mark Coleridge, we support 50,000 regular mass goers across our worshipping communities, 77,000 students across our schools and 120,000 people across our support services. About the Role Evangelisation Brisbane, the Archdiocesan agency dedicated to the mission of the Church, is seeking a dynamic and visionary leader to join our Parish Leadership team. Our mission is to work with, inspire, and empower parishes and communities to encounter Jesus and live the joy of the Gospel, drawing strongly from Pope Francis' Evangelii Gaudium . As a key member of our Parish Leadership team, you will play a pivotal role in helping parishes grow as vibrant missionary communities. Role Objectives This leadership role has three core objectives:

Collaborate with parishes seeking to develop

... Click here to view more detail / apply for Project Officer, Parish Leadership

Unleash Your Leadership at TGI Fridays Australia!
Aloha, future Friday enthusiasts! Are you ready to lead from the front in a premium oceanfront paradise right in the heart of Surfers Paradise? TGI Fridays Australia is on the lookout for an extraordinary individual to join our family. Get ready to be part of a global sensation that started shaking things up in in the bustling streets of New York. At TGI Fridays, we're not just a restaurant, we're a legacy of innovation and doing things differently!
Why TGI Fridays?
Beachfront Bliss: Picture yourself leading in an iconic venue with the surf just a stone's throw away. It doesn't get more epic than this!
Thriving Brand: Join us during an exciting growth phase as we expand and conquer new horizons.
Legacy of Innovation: TGI Fridays was born from a history of being bold ... Click here to view more detail / apply for Senior Venue Manager- Ocean front location

Where your skills meet opportunity!




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(Horsham Town Hall)

Horsham Rural City Council


Band 5 ($75,621 -





... Click here to view more detail / apply for Team Leader Front-of-House

At Newhaul we transport iron ore from our Iron Ridge mine 65kms north of Cue to Geraldton Port. This is the second highest grade ore in Australia and demands a significant price premium. We have a strong hedging position providing a level of price protection, which provides long-term certainty for the Iron Ridge deposit and the Newhaul team.
We pride ourselves on our commitment to excellence, safety, and sustainability. 
As a member of the Newhaul team, you'll be part of a dynamic company that values integrity, teamwork, and innovation. We believe in fostering a supportive work environment where every employee's contribution is valued and where continuous improvement is encouraged.
Reporting to the Chef Financial Officer, you will ultimately be responsible for overseeing the accurate and timely payroll processing of 200 salaried and rostered employees across our three (3) entities.  
This position will initially be a stand-alone, hands on role within our ... Click here to view more detail / apply for Senior Payroll Officer / Payroll Manager

Progress your hospitality career with Council!
Work within a supportive team
$59,838 - $66,215 per annum plus superannuation

About The Crossing Theatre
The Crossing Theatre is a leading entertainment venue located in Narrabri. We offer a range of services including a caf, candy bar, cinema, pool kiosk and box office services. Our team is dedicated to providing exceptional customer service and ensuring that every visit to our venue is enjoyable and memorable!
About the Role
Working within one of Council's well-known facilities, you will be responsible for providing exceptional service to the community. Some of your key responsibilities will be:

Receiving and managing telephone and counter enquiries.
Providing professional table service, prepare drink orders and clear/wash dishes.
Monitoring and maintaining inventory.
Providing friendly and efficient customer service.
Providing feedback on operational





... Click here to view more detail / apply for TCT ? Front of House Team Leader

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

Vacancy Listing Dates 17/07/2024 to 14/08/2024
Please Quote Reference Number 96948
- 5-star Independent Luxury Hotel in Perth
- Voted Best Management Team of the year 2024 by Australian Hotel Association
- Annual Salary | A$73,150 to A$75,000 per year

Located in the heart of Perth City, with 304 bedrooms the Duxton Hotel is the perfect 5-star Hotel specialising in Accommodation, Food & Beverage, and Conference & Events.

We're currently looking for an experienced Front Office Duty Manager to join our team.

We are competitive and environmentally conscious, continuously refurbishing and keeping up with trends, to remain the market leader in terms of occupancy, profitability, and guest experience. The Duxton Hotel promotes a healthy work/life balance, and we are a strong team that works together for a common purpose to exceed all expectations.

Key Responsibilities:
- Manage the daily front office operation as a shift leader
- To undertake daily room checks and regular safety inspections of the hotel
- Provide 5-star hotel service to guests including meeting and greeting VIPs, responding to guests requests and handling guest complaints.
- Deliver front office skills and knowledge training as a departmental trainer
- Responsible for front office administration including regular checking of emails, taking reservations, monitoring staff attendance and performance, producing financial reports etc.
- Work with the Front Office leadership team to improve operation efficiency and customer service
- To assume the role of Approved Manager and First Aider
- To adhere to Duxton Hotel Perth policies and procedures

Position Specifications:
- Minimum two (2) years working experience as Front Office Duty Manager or similar within a 5-star hotel environment
- Microsoft Office Suite - intermediate level
- Preferably experienced in PMS System
- Exceptional interpersonal and customer service skills
- Good written and verbal communication skills
- National police clearance

Personal Qualities:
- Value service excellence and professional attitude
- Ability to work under pressure and meet deadlines
- Respectful, driven and good sense of responsibility
- Able to lead with honour and integrity
- Meticulous, pay attention to detail

Benefits:
- Attractive remuneration - A$73,150 to A$75,000 per year
- Employee Well-Being Program
- Employee Recognition Program
- Workplace Banking Partnership Program
- Career Development Program
- Education Subsidy
- Uniform and Equipment Provided
- Preferred Accommodation and Food & Beverage Rates

APPLY NOW through our online application form - https://www.netyourjob.com.au/jobs/96948.php

Interested









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