Total 17 Director/C-Level digital art director job vacancies in Coburg, Victoria

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Pricing Director at Civica

We are on the lookout for a dynamic and results-oriented Pricing Director to take our pricing and packaging strategy to the next level and drive business growth here at Civica.

In this pivotal role, you will partner with senior leaders across our verticals, including Executive leaders, Sales leaders, and their teams, to develop innovative pricing and packaging solutions. You’ll play an essential role in ensuring the successful execution of these strategies while working closely with cross-functional teams such as Product Marketing, Sales Enablement, M&A, Finance, Marketing, and Business Improvement to deliver impactful results.

As Pricing Director, you’ll oversee the full spectrum of pricing and packaging responsibilities. This includes setting optimal pricing structures, leading price optimisation efforts with a strong focus on competitive positioning and designing packaging and propositions for cross-selling within and across our verticals. You’ll be particularly focused on navigating complex scenarios where pricing models, metrics, and contracting approaches differ between products within the same markets.

You’ll also drive M&A integration, capturing pricing synergies, and play a crucial role in implementing deal desk capabilities for larger opportunities. This may include supporting customer negotiations alongside sales teams to ensure success. In addition, you’ll lead the transition from Excel-based pricing tools to a SaaS-based CPQ system, improving efficiency and scalability for the business.

Another key responsibility will be designing and delivering pricing training and enablement programs to ensure the teams have the necessary skills to execute on your strategies. You will also oversee governance, target setting, and performance monitoring to ensure alignment with business objectives. As part of your leadership role, you’ll be responsible for developing and leading a high-performing team, driving continuous improvement in pricing and packaging execution across Civica.

This position calls for a strategic thinker with strong commercial insight, analytical expertise, and a proven ability to manage stakeholders effectively. You’ll thrive in a fast-paced environment, where your leadership and expertise will shape the future of pricing strategy at Civica.

What you will need to be successful in this role

• Experience in Pricing strategy and execution together with proposition & packaging strategy expertise, ideally in a software context 
• Exceptional strategic thinking skills and problem-solving ability 
• Experience of partnering with and influencing Executive Leadership to drive business acceleration 
• Strong analytical ability, interest in drawing insights from data. Enjoys analysis and a data-led approach to pricing 
• Strategy or Management consulting experience from a top tier strategy consulting firm is a plus (in particular to drive the change management agenda)
• Experience of working with Private Equity backed businesses is desirable
• Connector of dots and a collaborator who can work across all teams and functions 
• Strong written and oral communication skills 
• Self-starter with a hands-on, can-do attitude 
• Driven, enthusiastic professional who can work in a fast-paced environment 
• Experience leading a team

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Development Director at Civica

We are seeking a Business Development Director to steer our growth strategy and elevate our commitment to providing unparalleled solutions for our clients. In this strategic leadership role, you will be responsible for driving new business initiatives, strengthening key relationships, and leading high-performing teams to achieve ambitious growth targets.

You will be leading a team of sales, business development managers and bidding professionals and collaborating with leaders across Education department.

Keen to find out more about our Education? Follow the link to find out more about what you'll be working on Education and Learning Management Platform

What will make you successful in this role

• Proven Leadership Skills: Experience in leading and developing high-performing teams in a business development context.
• Strategic Acumen: Ability to develop and execute clear, effective strategies that align with business goals and drive growth.
• Industry Knowledge: Deep understanding of public sector operations, particularly in Government, Healthcare, or Education.
• Sales Expertise: Strong track record of achieving sales targets and managing complex sales processes, particularly with SaaS solutions.
• Relationship Building: Exceptional interpersonal skills with the ability to build rapport with stakeholders at all levels.
• Analytical Thinking: Strong analytical skills to assess market trends, identify opportunities, and make data-driven decisions.
• Communication Skills: Outstanding verbal and written communication skills, with experience in delivering presentations to key stakeholders.

We encourage candidates from diverse backgrounds to apply, as we believe it makes us a stronger organization. If you have the drive and ambition to lead a dynamic business development team, we want to hear from you!

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

At Diadem, we are seeking a passionate and experienced Sales Director to elevate our sales strategy and lead our dynamic sales team. In this vital role, you will be responsible for developing and executing innovative sales programs, driving revenue growth, and enhancing our market position within the industry. As a key member of our leadership team, you will leverage your expertise to build robust customer relationships and identify new business opportunities. Your leadership will be critical in mentoring and motivating your team, ensuring they have the tools and resources needed to succeed in today’s competitive environment. You will analyze market trends and competitor activity to shape our strategic approach and maintain our commitment to excellence. The ideal candidate will possess a strong blend of analytical and interpersonal skills, showcasing the ability to navigate complex negotiations while fostering a collaborative and high-performance culture within the team. Join Diadem, where you have the opportunity to make a meaningful impact, drive our sales initiatives, and help us achieve our ambitious business goals while contributing to a company culture built on integrity, innovation, and collaboration.

Responsibilities

• Develop and implement effective sales strategies to achieve corporate objectives.
• Lead, mentor, and inspire the sales team to meet and exceed sales targets.
• Analyze sales data and market trends to identify opportunities for growth.
• Build and maintain strong relationships with key clients and partners.
• Collaborate with marketing to design promotional materials and campaigns.
• Oversee the budgeting and forecasting for the sales division.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Proven experience as a Sales Director or similar role in a relevant industry.
• Demonstrated success in developing and executing sales strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a problem-solving attitude.
• Proficiency in CRM software and Microsoft Office Suite.

• Extra Superannuation - Pension plan
• Work From Home - Flexible hours
• Training & Development
• Performance Bonus
• Employee Assistance Program - Counseling

As part of the CEO Office at Cars24 your role is to provide executive support to our CEO and the leadership team and drive success of the Cars24 expansion in Australia.

We have an ambitious goal to become the #1 place in Australia to buy cars online . This role is critical as a support to CEO to develop strategy, team and drive execution in the market. You will report to the CEO and will work very closely with the leadership team. The role is preferably based in Melbourne.

Below is an example of responsibilities:

• Assist the CEO of the business in forming a view on key strategic priorities and executing on those

• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them

• Assist CEO and the vertical leads in building the teams & process where needed

• Other duties as they emerge

What you should have:

• Have at least 10+ years of experience in a high pace environment as a jack of all trades or a project manager. You may just be coming out of the consulting environment and ready to dive into execution
• Passion for details and efficiency
• Strong level of adaptability and agility
• A self-starter and owner mentality
• Excellent ability to collaborate with the team
• Strong written and verbal communication skills

A range of c suite benefits on offer, which will be discussed with shortlisted applicants.

Our client, a leading provider of corporate trust, custodial, fund administration, and financial intermediary services, is seeking an experienced IT Director to lead and oversee their technology operations. In this critical leadership role, you will be responsible for driving the company’s IT strategy, ensuring robust infrastructure, and supporting their modern, commercial, and independent fund services platform.

Key Responsibilities:

• Strategic Leadership: Develop and implement the IT strategy in alignment with the company’s business goals. Lead the IT department in planning and executing technology roadmaps to support the efficiency and regulatory compliance of the platform.
• Infrastructure Management: Oversee the management of IT infrastructure across offices in Melbourne, Sydney, and Singapore, ensuring optimal performance, security, and scalability. Lead initiatives to upgrade and modernize systems as needed to maintain the company’s reputation for operational excellence.
• Digital Transformation: Drive digital transformation projects that enhance operational efficiency and support the development of practical, client-focused solutions. Collaborate with cross-functional teams to integrate advanced technology solutions into business processes.
• Team Leadership: Manage and mentor a team of IT professionals, fostering a culture of innovation and continuous improvement. Ensure the team has the skills and resources needed to deliver high-quality IT services in a non-aligned, unconflicted environment.
• Budget & Vendor Management: Develop and manage the IT budget, ensuring cost-effective technology investments. Oversee relationships with external vendors and service providers to ensure quality and value for the company’s clients.
• Risk Management: Identify and mitigate IT risks, ensuring business continuity and data security. Implement policies and practices to protect company assets and maintain compliance with relevant regulations.

Qualifications:

• Proven experience as an IT Director or in a similar senior IT leadership role.
• Strong understanding of IT infrastructure, systems management, and digital transformation.
• Excellent leadership and team management skills.
• Ability to align technology strategies with business objectives in a highly regulated environment.
• Experience with budgeting and vendor management.
• Strong problem-solving and decision-making abilities.
• Excellent communication skills, with the ability to engage with stakeholders at all levels.

We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.

To discover more roles, please visit www.growtalent.com.au.

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

At Vulcan, we believe that being a diverse and inclusive workplace makes us better in every way. We are proud to have a diverse team from over 70 different countries and more than 90 different ethnicities from across our sites.

We would love for you to come and join our team at our Vulcan site in Dandenong South.

What you will be responsible for:

• Develop sales strategy and oversee implementation across three business units operating on one site: Aluminium, Stainless, and Engineering - ensuring alignment with company goals.
• Responsible for developing Sales Enablement Framework to empower and enhance sales team performance.
• Manage a team of 10 direct report Sales Representatives and internal supervisors, providing guidance, support, and development opportunities.
• Maintain and nurture high-level accounts, significant presence in the market is critical.
• Drive future growth and expansion of Vulcan, identifying new business opportunities and markets as well as growth of current business.
• Utilise analytical skills to assess market trends, sales performance, and business strategies to refine operations and profitability.
• Effectively communicate Vulcan’s value proposition across internal teams as well as with customers.
• Demonstrate a high level of ambition and drive to achieve and exceed sales targets, setting a strong example for the sales team.

• Proven experience in a sales leadership role, ideally in the steel, metal, or industrial sector.
• Strong analytical and strategic thinking skills.
• Demonstrated ability to manage and motivate a sales team effectively.
• Excellent communication and interpersonal skills.
• Ambitious and results oriented with a history of achieving growth targets.

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• Be part of ambitious company with a focus on innovation and growth.
• Lead a talented and dedicated team.
• Competitive salary and benefits package.
• Opportunity to make a significant impact on the company’s future.
• Professional but relaxed company culture

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you!

Any questions? Feel free to reach out to Anna on [email protected]

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.

Aspire Software is looking to hire a Group Managing Director to operate a portfolio of software businesses in Australia!

This position provides critical operational leadership to a portfolio of companies within a growing software vertical. As leader and manager of a portfolio, you will be responsible for developing and implementing the business’s strategic plan spanning sales, R&D, customer service and professional services. Along with the rest of the Business Unit leadership team, the PM must identify, define, and execute the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence. You will be fully accountable for the results of this business.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate can be based anywhere within commuting distance of our office in Melbourne or Adelaide working in an On-site work model!

Group Managing Director Responsibilities

• Own the long-range, annual and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery

Sales

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity; develop performance dashboards and establish reporting process
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts

Customer Care/Customer Success

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys and other communication tools

Research And Development

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Financial Management

Review with Senior Management and the team:

• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
• Annual, quarterly, and monthly revenue results/forecasts and costs
• Participate in the development of internal department policies and programs to support quality and growth
• Drive P&L, ROI, EBITDA and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

About You

• Prior experience in managing a B2B software company
• A natural ability to lead performance and financial health in a business
• Bring a proven entrepreneurial spirit and pace-setter traits
• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus
• 10+ years of direct cross-functional team management experience and P&L management
• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
• History of developing and implementing successful strategies for net new customer acquisition and market penetration
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
• Excellent Leadership, communication, and organizational skills
• Excellent analytical and problem-solving skills
• A 'roll up the sleeves' attitude towards problem-solving
• Goal-oriented with comfort in setting measurable goals for others and him/herself
• Ability and willingness to create change, passion for continuous improvement
• 30% travel required for internal and customer meetings
• Must be legally authorized to work in Australia
  

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

As our Director of Privacy and Assurance, based in Australia but with a global outlook, you’ll bring the following skills and experience: 

• Detailed understanding of Australian general privacy principles, concepts and frameworks (Federal and State). 
• Ability to upskill on international privacy regimes (e.g. GDPR).
• Issue identification - ability to conduct risk assessments and convert these into actionable plans.
• Experience in compliance programmes and projects, including working across processes, policies and products.
• Ability to communicate complex issues clearly, to non-legal stakeholders, including confidently presenting those issues to senior management.
• Understanding and experience of engaging with public sector and external stakeholders concerning data and privacy.

Practically, this will involve: 

The Privacy and Assurance Lead will be responsible for ensuring Auror remains at the forefront of best practice concerning data and privacy practices, in primarily three ways:

• Internal - working across product and policy teams to ensure external best practice in privacy and data protection is both championed internally and is reflected in product and policies through effective project management. This will also include building capacity on Australiana and international privacy regimes and emerging issues/trends.
• External - Ensuring Auror is up to date on and engaging in relevant international privacy and data protection regimes. This includes supporting internal stakeholders for relevant external engagements (customer, regulator, industry), recommending industry associations and engagement opportunities.
• Hybrid - Shaping the internal and external elements of privacy best practice and product development into tangible materials and outward facing collateral to develop assurance assets.

You’ll be reporting to:

Nick McDonnell, Senior Director of Trust & Safety and Global Public Policy

I recently joined Auror after 5 years working across technology policy for one of the world’s largest companies, focusing on Australia, New Zealand and the Pacific Islands. I’ve also worked in aviation and public policy in large corporations in different countries. I enjoy complex problem solving and the intersection between government, politics and society - and pushing the boundaries - hence my passion for the mission Auror has in solving and preventing crime. I live in Sydney with my wife and young son. LinkedIn: https://www.linkedin.com/in/nickjmcdonnell/

About you

• You’ll have experience with privacy laws and frameworks, understanding key concepts and obligations, and taking that knowledge into programmatic and pragmatic solutions in a complex organisation.
• You’ll be able to conduct risk assessments and make recommendations on how to keep our products, processes and policies up to date - but also still nimble - in order to provide internal and external assurance while supporting a high growth operation.
• You’ll be mission driven and passionate about the role of technology in society and the part that good data practices play.
• You’re a team player who can work independently and deliver, but contribute to building a strong team culture and know when to escalate issues to gain internal support and direction.
• You’re solutions focused and comfortable with ambiguity - knowing that perfect is the enemy of the good - and are able to exercise strong judgement in discerning between must haves and nice to haves
• We are a global company and we know one person can’t know everything, but you’ll need to have a strong foundation in privacy principles (especially Australian) and a demonstrated willingness to quickly come up to speed with relevant laws and requirements in other jurisdictions - especially the GDPR and the important global role it plays.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

• Competitive salary range: Depending on level of experience $160,000 - $178,000  (IC5)

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.

What are the next steps?

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

Our purpose 

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. 

About the Role 

The Associate Director – Go To Market (GTM) Strategy and Planning is responsible for managing and orchestrating a GTM approach to Datacom’s portfolio of services and products, driving lead generation and customer acquisition. The role will lead Datacom’s GTM Group strategy and planning across Australia and New Zealand.  

What you’ll bring:

• Demonstrated ability to manage complex matrix products and services portfolio organisations requiring first hand of GTM strategy and orchestration across sales, proposition and marketing teams.  
• Knowledge of building GTM initiatives founded on strategic investments across multiple value propositions 
• Leadership in the development of market-focused GTM plans with an understanding of proposition planning.  
• Broad and deep understanding of marketing and sales strategy, operations and related technology industry dependencies. 
• Demonstrated ability to implement long-term, customer-centred and data-driven strategies to obtain commercial results. 

What you’ll do:

• Provide leadership and and orchestrate a GTM approach to Datacom’s portfolio of services and products, driving lead generation and growth.  
• Establish an aligned approach to GTM in conjunction with Sales, Marketing, Partner Management, Proposition and Market Strategy teams.  

• Lead the day-to-day GTM Hub strategy across Markets and Lines of Business relating to GTM operations and governance, ensuring that planning and orchestration of a GTM strategy is delivered.  

Culture and Benefits 

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us. 

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities. 

Looking for new and exciting in quantitative market research and insights? Take control of your next step and shape the future of the agency. Join us at TRA Melbourne!

ABOUT TRA
TRA is an insights agency based in New Zealand, Melbourne, and Sydney. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with intelligent data capability to navigate uncertainty and answer the big questions.

If you're ready to put your problem-solving and analysis skills to the test, we've got an opportunity for you! We are looking for an insights superstar to join our team and help solve problems for some of Melbourne's top businesses. You'll be using your creativity to answer clients' needs, and enabling growth through your amazing quantitative research skills. This is your chance to think outside the box and create solutions that will make a real impact.

Bringing together the best of both worlds for ambitious and strategic minds, we are the largest independent and multi-AFR and ESOMAR award winning research agency.

ABOUT THE ROLE
Join our dynamic team in Melbourne as a Account Director (quantitative research) and be at the forefront of innovation and impact. As a key part of our consulting team, you will be fully immersed in every aspect of the research and insight process, you will using your expertise to leading the research and insight process, design, manage, and report on projects that make a real difference.

Seen as a trusted client partner, this exciting opportunity will see you play the key contact for a number of our client relationships. Working alongside our clients and other members of our team to understand and explore their businesses issues and goals, design and deliver solutions that enable bold decision making and create commercial impact.

As an Account Director, you will be a key part of building the culture and direction of the team and grow the business. You bring solid marketing know-how, you have a knack for adding richness to stories through data curation, and you seamlessly blend complementary sources such as cultural analysis and quant insights into your work. You'll translate complex findings into impactful insights and strategies that set our clients on the path to success.

All while working alongside passionate, experienced and strategic team that will help you stretch your craft and client skills.

ABOUT YOU
We are looking for someone who:

• Has fine tuned expertise in research, marketing, statistical analysis, psychology or social science fields.
• Is source agnostic, and comfortable formulating insight and strategy from wide variety of inputs such as quant, culture, and behavioural economics.
• Working experience (around 6+ years) in a commercial or agency environment is a must.
• Is a big thinker, able to connect the dots and unafraid to take interpretative leaps to put forward ideas that break convention.
• Is passionate about delivering high quality work, but can tread the line between perfectionist and pragmatist
• Has an excellent knowledge of insights covering a range of topics, including tracking, usage and attitude, brand and communication development and testing, innovation and NPD.
• Develops deep understanding of the organisations you work with and confident to challenge client perspectives and briefs
• Builds long lasting relationships that deliver the best value to both parties.
• Feels at home both behind the tools and in the boardroom.
• Innovatively and creatively find solutions and is open to new ideas.
• Is team focused and will encourage, train and develop others and share knowledge / expertise company wide.
• Sets an example, is a leader within their own work and with clients.

WHAT ARE SOME OF THE BENEFITS WE OFFER YOU?
Join an award-winning agency that values innovation and transformative thinking TRA has been awarded Gold for Campaign Asia-Pacific Market Research Agency of the Year and Silver for Independent Agency of the Year, in Australia and New Zealand in 2023.

We have been recognised across the prestigious AFR BOSS Best Places to Work awards system – placing 3rd in the Media and Marketing category in last year and Professional Services category this year for the AFR BOSS Best Places to Work Australasia list.

Do the best work of your life, alongside some of the greatest thinkers you’ll encounter in your career and be part of the formative TRA Melbourne team as we establish and grow our footprint. Our senior leaders will be working hands on alongside you, with opportunity to learn, grow and develop while doing incredibly valuable work.

A commitment to focused learning, with two hours set aside each week for TRA Academy, means you will be able to continually expand your knowledge, skills, and thinking. Combined with outstanding on-the-job learning experiences, you will have the support to take your career to the next level.

You’ll be working in a dynamic, new co-sharing office space at The Commons in Collingwood – inspired and connected into creative, strategic people and businesses.

We are a curious, creative, and multi-disciplinary team committed to delivering amazing work built on values of collaboration, creativity, and clarity.

You’ll be given a voice to shape the direction and thinking of TRA and how the wider world uses human understanding to create better outcomes for all.

We have regular social events, some flexibility to work from home, and a competitive salary package to underpin the experience!  

WE VALUE DIVERSITY IN ALL ITS FORMS
We welcome applications from people of all backgrounds. We know from research that women or non-binary applicants don’t always apply for roles they don’t feel 100% qualified for, so we encourage anyone who is interested to get in touch. Focus on the bullet points that match your experience, not the ones that don’t.

Our job posting is the starting point for a conversation, and we’re always excited to hear from people who are interested in working with us.

If you’re curious, apply now! We’d love to hear from you

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why) 

Datacom is a leading provider of technology services for organisations in Australia and New Zealand, generating $2 billion in annual revenue. Over the past two decades, the company has made significant investments in the development and expansion of SaaS products, catering to customer and community engagement, employee management, and operational oversight through an ERP. Notable brands under Datacom's portfolio include Datapay and Smartly in the payroll and HR space, as well as Datascape, a modern, cloud-based ERP software suite designed specifically for the unique needs of local government in Australia and New Zealand. 
 
Datascape equips councils with the tools to streamline operations, enhance efficiency, and elevate service delivery. Comprising a suite of ERP modules and standalone digital enablement tools, Datascape can be seamlessly integrated within a council's digital ecosystem, providing a flexible and tailored solution. 
 
The Datascape Director will oversee a team of 200 software and local government professionals, driving growth in customer base and revenue in alignment with long-term plans. This role encompasses product management and development, professional services, customer success, sales, and support. 
 
The company boasts a robust foundation, including market traction, strong customer advocacy, and well-established business systems and processes. This presents a unique opportunity for a candidate with SaaS expertise and an entrepreneurial mindset to steer the business towards to $50 million and beyond. The right candidate will have the opportunity to support the development and expansion of Datascape in the ANZ market with unlimited potential. 
 

What you’ll bring 

• Broad and deep understanding of software products, platform and software technology, software development, and operations.  
• Demonstrated success in strategy development and implementation and meeting objectives around growth in revenue and returns 
• Strength in financial management, with a clear understanding of the relationship between capital invested and future cash flows both from recurring software fees and project services. And ability to form and manage multi-year budgets. 
• Ability to form productive relationships and influence key prospects and customers 
• Experience in the use of research and data to inform product planning and the prioritisation of development 
• Experience driving customer acquisition through GTM strategy spanning product, marketing and sales 
• Proven track record of achieving or exceeding budgeted sales and profit objectives. 
• Experience scaling a product business beyond $50M annual revenue 
• An appreciation of the power of ecosystems and experience establishing or participating in an ecosystem or network of partnerships 
• 15+ years of General Management / Operational management experience. 
• Experience in executive leadership and managing and mentoring people and teams. 
• Strong general business acumen. 
• Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of business trends. 

Responsibilities 

• Leading the development and execution of strategy 

• Building a culture of excellence and learning that supports our people as they build rewarding careers at Datacom 
• Building long lasting, robust customer relationships and ensures that customer relationships are carefully managed throughout all aspects of service delivery across the organisation. 
• Developing sales and marketing strategies to meet agreed performance targets within budget and timelines. 
• Developing customer success and retention strategies 
• Championing product modernisation and evolution roadmaps that align with Datacom Group strategy while meeting current and future customer requirements. 
• Advocating for evolving ways of working and cross functional collaboration with teams to implement change 
• Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. 
• Maintaining awareness and knowledge of market/industry development and providing suitable interpretation to leaders and teams within the organisation. 

Culture and Benefits 

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us. 

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the Role

As a Director, Services you will have overall responsibility for executing the Group’s services strategy within our Local Government division. You will deliver high value implementation services and solutions that exceed customer expectations. You will be working closely with your divisional Executive Director and Global Services Director.

This is a senior leadership role where you will be leading a team of project and services professionals collaborating with leaders across functions such as Sales, Support, Development, Product and Central Functions.

Key Responsibilities

• Plans, budgets and coordinates the performance of the division’s support function, to consistently achieve customer satisfaction and operational support targets.
• Provides robust and predictable forecasts for services revenue and recurrings
• Leads resource management activities including attainment of utilisation targets, delivering within cost budget, monitoring and evaluating resource skills and requirements to ensure the appropriate structure is in place to deliver business needs
• Devises and implements scalable strategies and delivery models to drive results around service quality and profitability
• Works closely with Product Leads to design the service implementation and Go-To-Market of new products and services.

Ideally you will have

• Extensive operational leadership experience & ability to operate in a fast-paced environment
• Demonstrable commercial judgement and acumen
• Experience in managing complex teams including remote teams, providing leadership in an environment of ambiguity.
• Effectively engage and influence stakeholders at all levels.
• Experience in leading a customer-facing business and relationship building with C-level customers
• Extensive understanding of development lifecycle and delivery.
• Highly analytical and data driven decision making, comfortable in utilising metrics and tools to inform decision making.
• Project Management Experience (PRINCE2) & knowledge of project delivery within GovTech (Desirable)

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We are looking for a talented Strategy Director to lead our Social Media department within the 1000heads APAC region. You will work independently leading and creating social strategies that are in line with the agency’s social transformation belief and process. You will work closely with a whole host of departmental specialists, from Creative Technology, to Design, to Production to deliver transformational social-first work for our clients. 

The 1000heads Social Media team is a proud, powerful collective of social media obsessives, driven by the desire to drive kick-ass social conversation around some of the world’s most impressive brands. The social team is currently a team of 5 with the goal of expanding further across APAC. You’ll oversee this team and work with our new hires potentially in Singapore, Kuala Lumpur and Japan to be set up for success.

Role

• You’ll drive best-in-class social strategies grounded in driving conversation, building and leading innovating programs, and ideating award-worth campaign initiatives.
• You will lead a team of social media managers and will contribute and manage the overall success of the team who work with some of the world's top brands across a variety of industries, such as Google, Lenovo, Ancestry and more.
• You will be a key client contact and a leadership face for senior clients.
• You’ll be responsible for the oversight for the communities and social channels for our clients. As well as overseeing the team’s smooth delivery of editorial calendars and managing the day-to-day execution of all social channels, including moderation and daily engagement responses at the scale of millions.
• As it makes sense, you will be required to manage social communities and channels yourself (as part of onboarding new clients or to cover for the team when needed).
• Developing best in class processes and workflows will be pivotal in this new role, and you will lead the team in establishing ways of working
• Strategically feeding in to reporting on a monthly, quarterly and bi-annual reports to senior stakeholders, a right brain + left brain social expert
• Inspiring the team and making sure your department is at the forefront of innovation and trends from a social, client and overall perspective. Ensuring these trends are fed into the work as much as possible - both within the department and at an agency level.

• Track-record in social marketing in an agency or brand environment, with 7+ years’ experience
• Big thinker/visionary who is an expert in in delivering social strategies in slides and presentations
• Great presentation skills
• Native on social media trends, platform capabilities, best practices
• Proficiency with social listening & analysis tools to train the team up
• Management experience of 2+ direct reports
• Ability to straddle strategic execution and a solid understanding of execution fundamentals; not afraid to get stuck in when the work demands it
• Knowledge and expertise supporting and creating social campaigns supporting overall marketing initiatives from both an organic and paid media perspective
• An excellent writer with a knack for social copywriting and editorial
• Experience with an influencer program and social ads would be useful
  
  
  

Characteristics

• An intrapreneurial mindset with a can-do attitude. a self starter.
• Excellent leadership skills.
• Passionate and proactive team player.
• Flexibility and adaptability to changing workloads and brand styles.
• Exceptional interpersonal and communication skills.
• Meticulous attention to detail and a passion for problem-solving.
• Ability to juggle priorities and thrive in a fast-paced and demanding environment

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.

About 1000heads

1000heads is a social transformation company that helps global brands adapt to rapid shifts in media, technology, and culture. We provide social-first data, insights, strategic consultancy, and creative services to clients worldwide, including Google, Intel, Diageo, Lenovo, Ancestry, Isuzu, and UNIQLO. With offices worldwide, including New York City, Los Angeles, London, Berlin, Sydney, and Melbourne, we're at the forefront of innovation.

At 1000heads, we are committed to fostering an inclusive environment that celebrates diversity. We believe that diversity within our team generates better ideas, creativity, understanding, and respect. We welcome applicants of all backgrounds.

For more information on 1000heads, visit www.1000heads.com 

• A unique career-defining opportunity to join and lead one of Melbourne’s most established, innovative and award-winning AU/NZ agencies
• Drive integrated earned-first communications including social and content
• Innovate and define our PR Agency of the Future strategy across corporate and consumer comms
• Collaborate on the Trans-Tasman Leadership Team working with the most talked about local and global brands
• Join a culture that embraces growth and diversity and with ambition that is Limited by Nothing

LOCATION: Melbourne

We are uniquely Thrive helping our people, brands and community to do just that.  We use the power of communications to help our people, partners and community to grow and be successful.

Born and bred in Melbourne, and with offices across AU & NZ, Thrive is a public relations industry powerhouse and for the first time in the company’s 23-year history, we are recruiting externally for a Business Director to lead our Melbourne team.

This is not your everyday opportunity. This is a chance to work directly with Thrive’s Executive and learn why we are Mumbrella PR Agency of the Year and B&T PR Agency of the Year 2022 and how we came to be awarded the Dan Wieden Titanium Grand Prix at the 2023 Cannes Lions International Festival of Creativity, which celebrates game-changing creativity, for our work with The Monkeys for Tuvalu, ‘The First Digital Nation’.

This role is a career-defining opportunity to lead our Melbourne location as 2IC to the Executive Director, Melbourne. You will be supported by 25+ consultants as you lead client and team growth and retention while driving new business with the support of national specialist squads.  You will partner with our local and global corporate and consumer clients to devise their communications strategies while leaning into national resources to deliver creative and digital integration impacting our clients’ business goals.

The Role

We are seeking a highly skilled and motivated integrated comms Business Director who is well connected in Victoria with business connections and with the media and who can create new opportunities that take our agency to new heights. The ideal candidate will have a proven track record of success in the PR industry, across both corporate and consumer PR and have solid social media and creative content experience. The person must demonstrate strategic thinking, business acumen and have strong leadership skills with proven capability to grow a client portfolio.

This role will help drive operational process excellence, ensuring key stages of projects are executed efficiently and within budget, with a strong commercial mindset, managing financial forecasting, profitability and team resourcing.

• Work across a diverse and high-profile  corporate and consumer client portfolio
• Develop and implement strategic plans to drive business growth and achieve financial
• Manage and develop client relationships to deliver client growth
• Identify new market opportunities and trends to stay ahead in the local PR landscape
• Play an active role in lead generation and business development efforts and the conversion of clients
• Devise and oversee the implementation of first-class strategies with their senior reports for clients
• Provide effective leadership to a talented team of PR and social professionals, fostering a collaborative and innovative work environment.
• Mentor and develop team members, encouraging continuous learning and professional growth
• Oversight of the Melbourne office administration function.

About You

• Australian visa holder - will consider visa sponsorship for a stellar candidate
• Tertiary qualified 12+ years of agency experience in the PR industry
• Proven experience in a senior leadership role within a PR agency delivering integrated earned-first campaigns for global brands
• Strong business acumen and strategic thinking
• Excellent communication, collaboration and interpersonal skills
• Demonstrated success in client relationship management and business development
• Ability to inspire and lead a team to achieve exceptional results
• Delivery of best practice multichannel storytelling with exceptional writing skills
• Experience in B2B and B2C storytelling
• Experience delivering in a fast-paced environment and displaying logical thinking, forward planning, and the ability to manage up and down
• An established network of relationships with media, influencers, suppliers and key stakeholders
• Excellent presentation skills
• Team time management and budget experience
• Technology skills (MAC & Google Drive savvy)
• Media measurement/evaluation skills

This is Thrive.

Culture is everything. It's a reason why we have a 100% return rate by working parents, have had consistent leadership for more than two decades, and continue to welcome Thrive 'boomerangs' back to the agency. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands.

Thrive values work-life integration including hybrid flexible working (currently Mondays and Fridays work-from-home) and delivers many benefits from wellbeing days and initiatives through to early knock-off Fridays. Thrive fosters & supports a work environment that is inclusive as well as diverse, where people can, and are encouraged to, be themselves. Every idea and perspective is welcomed and valued so that our service offering reflects our approach to Diversity, Equity & Inclusion both internally and externally.

Ready to make waves with us locally and globally?

Visit us here for more information - www.thrivepr.com.au.

If you value accountability, curiosity, integrity, collaboration and are passionate about what you do then our values are aligned. Please apply via LinkedIn or email a cover letter and resume to: [email protected].

All contact with Thrive will be treated confidentially. Only shortlisted candidates will be contacted.

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

About the Role

We are seeking a highly skilled and experienced Associate Director of Digital Marketing to lead and execute comprehensive digital marketing strategies. The ideal candidate will collaborate closely with our agency partner to drive initiatives across various digital channels, focusing on SEO, SEM, display advertising, social media marketing, remarketing, email marketing, and account-based marketing. 

The successful candidate should have a minimum of 7 years of relevant experience, with a strong preference for candidates who have worked in SaaS or B2B environments, demonstrating a proven track record in customer acquisition.

What You'll Do

Collaboration and Strategy:

• Work closely with internal stakeholders and with agency partners to develop and implement effective digital marketing strategies aligned with business goals.
• Collaborate with cross-functional teams, including copy, design, and development, to ensure seamless integration of digital initiatives with overall marketing efforts.

Digital Channel Management:

• Oversee and optimize SEO, SEM, display advertising, social media marketing, remarketing, email marketing, and account-based marketing campaigns.
• Drive continuous improvement through A/B testing, data analysis, and staying abreast of industry trends.
• Experience in Google AdWords, Hootsuite, and Rollworks preferred.

Lead Generation and Customer Acquisition:

• Focus on developing and executing campaigns that drive high-quality leads and contribute to customer acquisition goals.
• Leverage both CMS and CRM platforms to enhance lead nurturing processes and customer engagement. Hubspot CMS and Salesforce CRM experience preferred.

Budget Management:

• Develop and manage digital marketing budgets, ensuring efficient allocation of resources to achieve maximum ROI.
• Monitor and report on key performance indicators (KPIs) to track campaign success and adjust strategies accordingly. The successful candidate should have experience in Salesforce reporting and Google Analytics.

Cross-Functional Creative Collaboration:

• Work closely with copy, design, development, and product marketing teams on content creation, design projects, and website development to ensure cohesive and impactful digital experiences that drive online conversions.

Agency Partnership:

• Nurture a collaborative relationship with the agency partner, providing clear communication and direction.
• Evaluate agency performance against established benchmarks and KPIs.
  
  

About You

If you are a results-oriented digital marketing professional passionate about driving customer acquisition in a dynamic environment, we invite you to apply for this exciting opportunity.

Join our team and play a key role in shaping the digital marketing landscape for ROLLER!

• Minimum 7 years of digital marketing experience, preferably in SaaS or B2B settings
• Proven track record in lead generation and customer acquisition
• Strong CMS and CRM experience, demonstrating the ability to leverage these platforms for effective marketing
• Keen attention to detail with a data-driven and analytical mindset
• Experience managing budgets, setting targets, and achieving measurable results
• Previous experience working closely with agency partners is essential
• Bachelor’s degree in Marketing, Business or a related field
• Certifications in relevant digital marketing platforms and strategies are a plus

Perks

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
  
  

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our VP of Demand Generation
   You will get to meet with our VP of Demand Generation to learn more about the role & ROLLER whilst also talking through your experience in more detail
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

Praytell is a creative communications agency made by teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure - we’re just warming up.

If you're looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we'd love to hear from you!

The Opportunity

As Account Director - PR & Content, you will be:

• Leading projects across our diverse brand portfolio, championing integrated communications needs such as earned-first creative and PR strategy, product and campaign launches, content development, talent and influencer engagement, partnerships, project management and more 
• Acting as point of contact for clients and cultivating long term relationships through strategic counsel, managing challenges and bringing proactive ideas to the table
• Driving media relations efforts across a diverse mix of clients and categories (consumer and corporate experience a plus, a sharp perspective on media trends a must!) 
• Collaborating with global team mates to share creative thinking and cultural insights and impact global work
• Working closely with senior team members to track portfolio health, account planning, strategy, execution and allocations. 
• Participating in new business development, culture and programming – helping shape our agency’s ambitions in Australia and beyond. 

About You

Experience you have:

• You have around five or more years of public relations, communications, and/or related experience, with a knock out track record of delivering integrated campaigns, smart ideas and big results. You have a sharp perspective on how to cut through the clutter with earned-first thinking – and know how to get ideas off the whiteboard and into the world. You’ve led happy, healthy teams and maintain strong client relationships.

Equally as important, you are:

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well organised
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Who We Are

We are an equal opportunity employer. We welcome all people at our company and do not discriminate. Period. All qualified applicants will receive consideration in accordance with federal law requirements, and because it’s the right thing to do. We comply with the applicable state and local law governing non-discrimination in employment in every single one of our locations and we prohibit any form of workplace harassment based on any protected class.

We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible schedules, hybrid/remote work, employee resource groups, employee assistance programs - and so, so, so much more.

Onside is a dynamic and fast-growing Agri-tech SaaS business with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business. Offering an innovative workplace where our team lives and breathes Onside's standards and rituals.

As the Customer Success Director, you will lead a high-performing Customer Success team to deliver customer satisfaction, engagement and retention. You'll drive value for our customers by harnessing a culture of exceptional customer support and partnership, within a scalable, repeatable onboarding, activation and retention model.

Responsibilities

• Lead the customer success team, setting objectives, coaching, and fostering culture of innovation and customer centricity
• Develop and implement a customer success strategy to drive adoption, engagement, retention, and satisfaction
• Support the management of key accounts, acting as trusted advisor and fostering long-term relationships
• Collaborate with cross-functional teams to ensure customer success is embedded throughout the business
• Identify opportunities for process improvements and optimisations to enhance customer success team efficiency and customer experience
• Monitor customer health and usage data to identify trends, risks, and proactive engagement
• Develop and deliver success metrics, reports, and dashboards to track performance and drive decision-making, owning the retention forecast for reporting to the Leadership team and Board
• Be the voice of the customer internally, and advocate for customer needs in relation to product developments and industry changes

• Proven senior SaaS leadership experience in customer success, driving customer retention through demonstrated practices of reducing churn and contraction and delivering strong NPS
• Experience defining and implementing a scalable customer experience strategy from early stages
• A strong background in scaling and leading high-performing Customer Success teams
• Exceptional communication and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders
• Analytical and digital-first mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiatives

We're expanding in every direction – think new places, teammates, and knowledge. So, when you join us, you'll dive into all sorts of exciting experiences and grow your career. Our dog-friendly office in the heart of Richmond is buzzing with a high-performing team working together to solve problems to achieve a common goal - to connect rural communities.