Total 20 customer service job vacancies in docklands

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

About the Role:

As a Customer Success Coordinator, you will play a pivotal role in ensuring the successful onboarding and engagement of our mystery shoppers. You will be the first point of contact for shoppers, guiding them through the onboarding process, helping them understand our platform, and preparing them for their assignments. Your focus will be on building a robust pipeline of mystery shoppers and ensuring their success and satisfaction with our platform.

Key Responsibilities:

• Customer Onboarding: Facilitate the end-to-end onboarding process for new mystery shoppers, ensuring they understand our platform, complete their profiles, and are ready to start assignments.
• Engagement: Act as a primary point of contact for shoppers, providing support, answering questions, and helping them navigate our platform to ensure a smooth and positive experience.
• Sourcing and Attraction: Develop and execute creative sourcing strategies to attract a diverse and recurring pool of mystery shoppers across various channels, including social media, online advertising, referral programs, and targeted outreach.
• Community Building: Drive engagement and maintain strong relationships with shoppers, encouraging high levels of activity and commitment to assignments.
• Data and Reporting: Monitor and report on shopper engagement and onboarding metrics to identify trends, gaps, and opportunities for improvement.
• Collaboration: Work closely with the Operations and Client Service teams to align shopper acquisition strategies with overall business goals and to ensure consistent communication and support for our shoppers.

What We’re Looking For:

• A proactive and people-oriented professional with a passion for customer success and community building.
• Experience in customer success, customer service, user onboarding, or a related field, with a strong understanding of how to engage and support individuals.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with shoppers.
• Creative problem-solving skills and the ability to think outside the box to attract and retain shoppers.
• Excellent organisational and time management abilities, capable of juggling multiple priorities.
• Proficiency with Microsoft Office, especially Excel, and experience using CRM or customer engagement tools.
• A background in marketing or social media management is a plus, as is experience in remote work environments or with remote teams.

Benefits:

• Fantastic salary package on offer
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development

The opportunity to grow with the business

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

We collaborate with various teams throughout the student journey, collecting, connecting, and analysing performance data, voice of customer and external datasets. Our primary goal is to provide reliable, actionable, and timely insights to enhance the student experience and outcomes.

As a Customer Insights Lead, you will play a pivotal role in shaping a category leadership approach across the organisation. You will connect marketplace and category insights to identify opportunities, building organisational momentum to deliver better experiences for our students and unlock value for our marketplace partners.

Here's a glimpse of what a typical day might entail

Learner demand and competitor analysis

• Stay informed about current and future trends in learner demand.
• Conduct market research and category analysis, considering economic, sector, technology, and social trends that could impact learner demand.
• Utilise these insights to support business and partner understanding of market, category, learner, and marketplace service performance.

Marketplace listings performance analysis

• Develop and maintain an analytical method for comparing listings and partner performance across various metrics, including impressions, views, prospects, enrolments, and revenue.
• Implement appropriate segmentation for category and subcategory benchmarking.

Category expertise

• Become an education category expert by staying up-to-date with sector trends, learner behaviour, and market dynamics. 

Identify and communicate opportunities.

• Identify future growth opportunities and formulate appropriate recommendations.
• Conduct in-depth analysis of category and listings data and generate actionable insights.
• Collaborate with cross-functional teams to align category strategies with overall business objectives.
• Develop and facilitate a framework and practices for teams to ensure that insights are accessible to all stakeholders who would benefit from them.

Maintain and extend research and data sources.

• Seek, collect, and connect new data sources to expand our knowledge of category and learner demand.
• Conduct new and recurring research to support learner demand insights.
• Enhance and automate the collection, maintenance, and publication of higher education market data.

Here are some ways you will bring your best to this role 

• Demonstrate proven experience in category strategy development and insights.
• Utilise a range of quantitative, qualitative, and analytical methodologies to generate actionable insights.
• Possess relevant education in Market Research, Economics, Data Insights, or Statistics.
• Have experience in consultations and presenting to a diverse range of stakeholders.
• Be well-versed in innovative research techniques or research methods.
• Take on a facilitation/partnership role to enhance awareness, consistency, and quality.
• Define and manage organisational frameworks and approaches.
• Think with a business-centric mindset and creatively address problems to deliver solutions.
• Exhibit strong ownership of problems and adopt a consultative approach to business partnering.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing 
• Competitive market salary complemented with annual individual and company incentives 
• Discounted gym memberships and health insurance
• Opportunities for continuous learning and training
• Subsidised study opportunities 
• A paid subscription to Calm as part of our commitment to health and wellbeing 
• An inclusive leave policy that recognises significant events outside of public holidays 
• Workation leave – work remotely anywhere for 10 days of the year 

OUA is committed to fostering an inclusive and diverse workplace that mirrors the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they do not meet all the listed requirements. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

Who You’ll Work With

As a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success!

What You’ll Be Doing