Total 11 customer service job vacancies in aus melbourne

Kick start your collections career with this company newly established in Australia
Collections Agent
Currently seeking enthusiastic fast-paced customer service and collections agents to join this team in January 2025!
Your new company
Partnering with a global business process management partner who is establishing a contact centre team in Melbourne CBD. This company has a presence in multiple countries overseas, working alongside several Fortune 500 companies, providing outstanding customer service solutions. Seeking multiple customer service and collections agents to join in November. We encourage Australian citizens, Permanent residents and those who have 2+ years' on their current visa to apply. If you are ready to join a fast-paced, high-performing team, then this is the role for you!
Your new role
Working in a high volume contact centre, you will be contacting clients via phone, email and SMS to collect outstanding payments. This is a customer service-based role where you will be confident to manage inbound calls and make outbound calls to liaise with clients and negotiate payment plans while following all relevant laws and regulations. With clear communication skills, you will collaborate with internal departments to resolve billing disputes and discrepancies and ensure all records of collections and client interactions are accurately recorded. This position will be working on a rotating roster 7 days a week, onsite in the vibrant Melbourne CBD, and between the hours of 8am-8pm. This position is a full-time permanent role, working 37.5 hours a week.
What you'll need to succeed

Minimum of 6-12 months recent experience in collections, retention, or complex customer service.
Exceptional active listening skills and a passion for delivering outstanding customer experiences.
A natural conversationalist with strong empathy.
Problem-solving skills, capable of thinking on your feet while assisting vulnerable members.
Excellent verbal and written communication abilities.
Proficient typing skills and the ability to navigate multiple systems simultaneously.
AU or NZ citizenship, permanent residency, or two years remaining on a valid working visa, as this is a permanent position.
Availability to work 37.5 hours full-time each week.

Please note: this position requires an initial contact centre skills test to be completed to assess suitability
What you'll get in return


Thorough 4 week training program


Full-time permanent position


Engaging social team outings and activites for team collaboration


December intake for a January start



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you, but you are looking for a new Please click here to apply.

See JD attached to this request
Job Type: Fixed Term (Fixed Term)
Closing Date: 06-Dec-:00
Please note : The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC ... Click here to view more detail / apply for Customer Communications Specialist

Requisition ID: 







Location(s):  Melbourne, VIC, AU







Work experience:  Professional







Type of position:  Full-Time







Job Family:  Commercial







Vestas have an excellent opportunity available  and are looking for a motivated and customer-focused Customer Relationship Advisor to join our dynamic team. In this role, you will be the key point of contact for our customers, ensuring their needs are met and their experiences are positive. This is an excellent opportunity to be part of a company that values customer satisfaction and strives to




... Click here to view more detail / apply for Customer Relationship Advisor

About the opportunity

Join our Global Operations Team as a Customer Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Software Support, you'll help us drive engagement, excellence, and a focus on building relationships with our customers and colleagues, whilst meeting and exceeding service levels agreements for the resolution of support tickets. You'll also lead a team of Software Support professionals to meet the needs of our customers on software related enquiries. 

Some of the other responsibilities include:

• Manage a small offshore & regional team of customer support advisors in the delivery of software customer service   

• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution  
• Partner with leadership and commercial teams to identify and plan essential work in the context of software support  
• Ensure that the team adheres to regional policies within software support for Xplor products  
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team  
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement  
• Proactively engage and upskill yourself in new iterations of the software along with your team  
• Find new ways to reduce the average ticket turnaround time and improve SLAs  
• Optimise, standardise, and manage Support metrics across all channels (call centre, online chat, email) to ensure customer satisfaction, and report statistical performance levels 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

 

? We are a customer and community focused network of branch colleagues
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster  

hours per week
Monday - Friday: 9.30am - 4.15pm
Must be able to travel to surrounding branches covering Frankston, Karingal, Cranbourne, Mt Eliza, Mornington & Hastings.

Do work that matters   
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.  
What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll ... Click here to view more detail / apply for Customer Banking Specialist Relief ? Karingal

We?re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world?s greatest gaming experience, every day!

What You'll Do
As a Field Technician you will play a crucial role in getting out on the road and visiting our customer venues for service calls as well as providing a full range of technical support.  
You will be servicing our customers based in the Mornington Peninsula area.
Some key responsibilities include:

Complete preventative maintenance and reactive repairs on the full range of Gaming equipment
Perform equipment upgrades, modifications and game change conversions
Work with the team for installations and removal of gaming product as well as relocations
Capture and update all activities in
... Click here to view more detail / apply for Field Service Technician

We?re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world?s greatest gaming experience, every day!

What You'll Do
As a Field Technician you will play a crucial role in getting out on the road and visiting our customer venues for service calls as well as providing a full range of technical support.  
Some key responsibilities include:

Complete preventative maintenance and reactive repairs on the full range of Gaming equipment
Perform equipment upgrades, modifications and game change conversions
Work with the team for installations and removal of gaming product as well as relocations
Capture and update all activities in Salesforce
Provide technical and product information to customers to increase their knowledge
... Click here to view more detail / apply for Field Service Technician

We?re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world?s greatest gaming experience, every day!

What You'll Do
As a Field Technician within deployments you will work at customer ven ues to install, covert, move & upgrade electronic gaming machines, you will provide a high standard of customer service and will interact with various stake holders including customers, builders and electricians.
Some key responsibilities include:

Complete pre-install requirements including all admin related tasks
Ensuring material required are available and correctly prepared
Confirmation of the time/date of the work being carried out with the venue
Preperation of vehicles with all required tools and materials
Perform equipment upgrades, modifications and game change conversions
... Click here to view more detail / apply for Field Service Technician/Deployment

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

 

Responsibilities:

• Responsible for meeting daily service needs and driving customer satisfaction
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.
• Seeks to provide technical support to customers and other service professionals as required.
• Possesses a solid level of technical knowledge on the main company’s products in the region.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.
• Other duties as required.

Permanent, Full Time (1 FTE)
VIC East - minimum 4 days per week on site
SCHADS Level 7, $117, (plus super and salary packaging)

Role Purpose
The Team Leader oversees Financial Counsellors, Financial Capability Workers and a Financial Coach  based in Victoria East. This role, reporting to the Manager, Family and Financial Counselling/Capability Services requires strong financial services expertise and effective leadership.
The Team Leader ensures the delivery of high-quality financial services across VIC East & NSW, collaborates across teams, and fosters teamwork within client services.
Key Responsibilities

Lead the Financial Counselling and Capability Team, and the Firmer Foundations Financial Coach in NSW to empower women, children and families, consistent with Good Shepherds mission, service strategic plan and relevant partner and funding agreements.
Provide high quality leadership to the team through promotion of open communication, teamwork and delegation.

... Click here to view more detail / apply for Team Leader Financial Counselling & Capability Service

You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.

The day-to-day

You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.

You’ll also be expected to:

• Meeting daily service and repair needs and drive customer satisfaction
• Install, repair and maintain equipment in the field; providing customer training as required
• Document all inspections, maintenance, and repair work
• Reviews all logs for open issues and prepares formal reports to customers
• Assesses product and equipment performance and recommend modifications or improvements

You’ll be working primarily with Trace and X-ray equipment, and work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.