Total 20,828 Full-time customer experience manager job vacancies in Australia

Do you have a passion for property management and influencing company culture? If so, we want you to join our team!   
Are you a Residential Property Manager and a great communicator with a passion for people and business?   If so, an exciting opportunity has become available to join the high performing Sodexo Property Management team as one of our Residential or FIFO Property Managers.

We are offering this role on either a FIFO roster of Monday to Friday OR as a residentially based role in Wickham. 

Take your Property Management skills to the next level, managing a unique remotely located portfolio. This is an exciting opportunity to play an important role in the delivery of one of Australia’s largest property management contracts. The portfolio of properties is for a single client, an Australian Mining giant!

As part of the regionally based Property Management team, you are guided in contract delivery, organisational processes, and compliance by your Housing Manager. Our regionally based teams are constantly supported by a Perth based team including General Manager, Trust Account Manager and Property Compliance Manager.  You will bring your gun Property Management skills and confidence to the role, ensuring best practice and compliance is adhered to through the adoption of your industry knowledge and experience. You will learn about the unique nature of a single sophisticated client portfolio and integrated facility management contract.

Our property team are supportive and encouraging, hardworking and results oriented. We strive for continuous improvement, finding innovative and efficient ways to best serve our client and customers, and working with our peers to deliver outstanding service and results.

Role’s specifics:

All typical property management duties and responsibilities. Such as but not limited to:

• Manage housing applications, assessments, and reviews
• Leasing, ingoing, and vacating tenancy procedures
• Routine inspections and PCR’s
• Property maintenance management
• Bonds and tenant damage cost recovery
• No trust accounting, no end of month, and no weekend home opens.

Relocation Assistance:
To make the relocation process a little easier, we offer 3 financial components in addition to your salary and superannuation:

• Long Term Retention Bonus – $15,000 (subject to Company policy)
• Relocation Assistance – $6,000 (subject to Company policy)
• Regional Living Allowance – $12,000 (per annum)

Who are we looking for?   
To be successful in this role you will ideally have at least 3 years’ experience working in Residential Property Management. You will hold DMIRS Certificate of Registration as a Property Manager or Real Estate and Business Sales Representative registration.   
You will have experience managing your own work schedule, managing competing priorities and working under pressure. You pride yourself on attention to detail, ensuring documents are completed accurately, processes are followed, and accurate client, lease property and tenant records are kept. Advanced computing skills, with the ability to learn new property systems is important to hit the ground running.

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

You are an integral part of the Group FP&A team, responsible for financial support to the Group Executive team and Board.  You enjoy bringing financial data to life through concise and effective visual storytelling, turning complex analytics into simple and impactful messages.  You can explain the data to the business clearly, to enable informed decisions and inspire action.  You enjoy building relationships across teams and are constantly looking to business context and data to support performance insights and highlight opportunities.  You are in the detail of the preparation, review and analysis of consolidated management reporting, and own management of the consolidated budgeting and forecasting process along with Group Executive departmental business partnering.  

This role will suit a highly engaged individual who is a strong communicator and loves looking for the story in the data. You have a high level of technical financial expertise coupled with commercial acumen and an innovative and curious mindset. You pride yourself on your exceptional attention to detail, and ability to critically assess information to provide reliable insights. This role will suit someone with a demonstrated interest in the Fintech industry.

What you do

• Analyse, identify and communicate key performance results and context to stakeholders, providing critical insights to inspire action and enable informed decision making
• External investor reporting and analysis, including half year and full year result presentations, ASX releases, and any other investor updates as necessary
• Manage the month end process from an FP&A perspective for the consolidated group, ensuring that financial results are accurate, and reports are released with valuable, data-led insight to business performance
• Manage the planning and forecasting processes for the consolidated group, including communication and coordination on key deliverables, timelines and process along with management of the planning platform including input and output of key datasets and reports and consolidation of regional and departmental submissions
• Liaison with the Data and Insights team to ensure integrity and maintenance of key datasets
• Partner with departmental Group Executive team members, providing financial support through delivery of regular reporting and analysis to enable operational excellence, including:
  • Manage the month end process for the function including ensuring that financial results are accurate, risks and opportunities are flagged and reports are released with meaningful insights to performance
  • Lead the forecasting and budgeting process for the function
  • Prepare business cases to support investment opportunities along with ongoing ROI analysis of outcomes
• Identify and implement continuous improvements across finance processes including leveraging technology to enhance reporting capabilities, planning, and month end process
• Effective leadership and collaboration across Finance and the broader business to develop relationships and deliver business outcomes

This is a once-in-a-lifetime opportunity to be part of an amazing agency that is Australia’s largest and fastest-growing independent agency. Your hard work and achievements will be highly appreciated and rewarded.

Join our award-winning agency and make a real impact on the growth and success of the business, both locally and globally.

We are a team of passionate data nerds who are having an incredible time. We love diving into the world of numbers, leaving behind fluff, jargon, and guesswork. Consider us as data superheroes who provide you with real, tangible, and exciting insights!

In the past 3 years, we have invested over a million bucks in experimenting with digital strategies. Our goal is to separate the good from the bad. The online rulebook is constantly changing, but you don't need to worry. Our team creates mind-blowing tools every day to conquer the marketing realm.

We are the digital detectives who solve mysteries using solid evidence that cannot be disputed. Our clients know us as the Online Marketing Wizards, the nerds who get things done with style and flair!

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 80+ employees in Sydney and Melbourne, 80 in the Philippines, as well as other International expansion ongoing. This was 30 employees 4 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
  

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organisation that supports diversity and inclusion.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Brisbane location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

To play a major role in the success of the business by ensuring that growth opportunities are maximised. Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align our value proposition to the customers’ business goals. Always, with integrity and consideration to the business risk policy and profitability.

What you’ll be doing:

• To achieve company sales targets by servicing existing accounts, recognising new opportunities and ensuring pre-eminence of the company’s brand and value proposition in the marketplace.
• Ensure that management is kept up-to-date with the latest market trends and developments through Voice of Customer and competitor analysis.
• The Account Manager is expected to maintain a regular visitation program with their customer base with appropriate levels of focus on building multi-level relationships in conjunction with the Relationship Manager and Senior Managers.
• A willingness to allow other internal stakeholders into the relationship. Actively seeks out and draws in colleagues who may, on an ad-hoc basis, help add value to the relationship.
• Ensure solutions meet the required objectives of the customer.
• Ensure strategic reviews/quarterly business reviews are delivered on the agreed timeline with recommendations to drive cost out and/or improve the operation of the customer’s fleet.
• Ensure all customer deliverables including quote requests and general queries are managed in accordance with customer expectations.
• Continually enhance the customer loyalty.
• Other duties as required.

Essential

• Experience in account management or customer service orientated role. Fleet management and leasing industry experience preferred.
• Proven ability to drive customer focused outcomes

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/ or industry specific qualifications desirable

• 7 additional days of annual leave per year.

• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

About the Job

Key Accountabilities/Responsibilities

• Delivery – Manage data projects from initiation through to closure, to ensure that projects are appropriately structured to achieve the maximum chance of success (time, budget, scope, quality).  Ensure efficient and timely monitoring and reporting to required stakeholders.
• Financial Management – Manage the preparation of project cost estimates for gating submission/funding approval, and subsequently manage and report project delivery against agreed costs, to; maximise operational efficiency, optimise the cost / benefits of resource mix, forecast and manage the cost impacts of scope change.
   
• Benefit Management –Monitor benefits against what was predicted in the business case and ensure all participants are informed and involved throughout the change programme. Awareness of dependences between the project and its benefits and actively managing these in liaison with the impacted REST business units.
   
• Stakeholder management – Engage, inform and negotiate with regulatory change stakeholders, particularly the sponsor, business owner, impacted Rest business units, vendors and parties responsible for the services after project completion, to identify, manage and monitor compliance with reform obligations.
   
• Project Governance – Adherence to Rest delivery methodology and governance framework to ensure stakeholders have a clear understanding of their role and that the required decision making and escalation processes are in place to help achieve the required outcomes.
   
• Partner and vendor management – Manage vendors to deliver solutions for the project to ensure adherence to schedule, quality outcomes, cost effectiveness, appropriate risk management and seamless integration with other project delivery streams, including:

• Define (in consultation with the legal team where appropriate) the commercial framework/terms;
• Monitor and report progress and performance against agreed deliverables and quality and performance expectations;
• Manage contractual performance and quality, ensuring program requirements are met effectively/efficiently and problems are managed and escalated when required.
   

• Risk and Issue Management – Effectively manage risks and issues by identifying and documenting risks and issues to projects and developing effective mitigation/management strategies according to Rest risk framework by:

• Leading and managing the identification of risks and impacts associated with project delivery.
• Managing and leading the development of risk mitigation plans
• Facilitating informed risk management decisions by reporting and communicating risk assessments and plans to the necessary stakeholders
• Direct the identification, monitoring, reporting and escalation of issues and/or problems associated project delivery, including challenging and influencing stakeholders as required to enable the achievement of project deliverables and benefits.
   

• Lead, mentor and guide project team members to:

• Ensure that resources are optimally utilised.
• Build capability across Rest on methods, techniques, and approaches to project management

As an Experience Designer you will work in collaboration with cross-functional teams to create meaningful, impactful and accessible solutions (that help shape the future of how our Public Sector client serves their customers and supports staff to deliver outstanding services.

You will take a leading role in creating the information architecture and interaction design for a variety of clients and solutions across web, mobile, internal knowledge bases and other interactive channels that are engaging, insightful, and intelligent. In your work you should strive to get the right idea and then get the idea right. To achieve that you’ll work closely with Managers and Directors of experience design to drive the understanding & identification consumer needs, market insights, business cases, technology, and experience opportunities.   

You will work across every stage of the experience, from discovery and shaping ideas to prototyping and testing low to high fidelity solutions with a broad range of users. Our team is a close-knit collective of diverse thinkers and doers that pioneer innovative solutions, partner with our clients in experience innovation, product and service design excellence, and design for a more sustainable future. 

Publicis Sapient Experience Capability is the bridge between strategy and technology — we create meaningful, holistic experiences for our clients and their customers with our services that span product design, service design, spatial design, design research and content design.

Sound like you? Sound like you? If you are passionate about delivering awesome government services and employee experiences with the digital products you create, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. 

Your Impact

As part of the design team partnering closely with clients, you will:

• Create mock-ups, prototypes, wireframes, task flows, site maps, jobs to be done frameworks, and more to describe key aspects of a proposed experience and how it reconciles business & user needs with brand considerations. Demonstrate terrific craft in everything you make.
• Deeply understand a variety of processes and approaches like user-centered design methods, agile development, lean design and responsive experiences.
• Evaluate and improve complex Information Architectures (IA), focusing on intuitive hierarchy, navigation and content organisation and make evidence-based IA recommendations through user validation techniques.
• Plan and facilitate well designed stakeholder interviews, workshops and user testing to understand and translate requirements and user needs into designs that resonate.
• Collaborate well with other experience designers, content designers, visual designers, creative technologists, business consultants, client teams and stakeholders, to provide connected thinking for our clients.
• Advocate for good user experience principals both internally and with clients. 
• Demonstrate an analytical and detail-oriented mind-set. We care about the little and big details here. So should you.  
• Excellent verbal and written skills. Design is 99% persuasion. You should be able to win hearts and minds with your words as well as your design.

We are seeking an energetic and enthusiastic Casual Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.