Total 20,739 Full-time customer experience manager job vacancies in Australia

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Are you a self-starter, ready to kick start your leadership journey with ALDI? A Duty Store Manager is a great first step to build on your knowledge and skills!

Location & Hours:  

• Location: North Canberra/ Majura
• 35 hours per week Contract

Salary:   Enjoy a fantastic hourly rate of $32.72 + shift allowances

What we need from you?

Knowledge

• Successful completion of the RSM Pathway preferred

Skills

• Maintains the highest standard of compliance, safety and cleanliness
• Handles cash with the utmost care and aims to achieve 100% till accuracy at all times
• Efficiently merchandises stock, ensuring correct rotation to minimise loss
• Ensures all controls, policies, procedures and guidelines are followed
• Accurately checks off store deliveries where required
• Proactively identifies and reports incidents, hazards and near misses
• Proactively identifies and recommends improvements to safety and security procedures
• Ability to provide verbal feedback in the form of praise and constructive criticism

Behaviours

• Uses initiative to control, manage and continually improve the quality and efficiency of work
• Communicates effectively with colleagues at all levels
• Consistently acts professionally, fairly and responsibly when dealing with customers and staff
• Demonstrates ability to handle a heavy workload and manages conflicting work demands appropriately
• Acts as a role model for teamwork and actively promotes team spirit
• Provides effective, polite, and courteous customer service

What’s in it for you

• An opportunity to make a difference at an early stage, high growth business with the backing of a successful, international market leader. 
• A supportive environment with access to experienced professionals in Australia and the wider international business. 
• Competitive remuneration with the opportunity to grow with the business. 
• Great leave policies to help support work life balance. 

Duties and responsibilities

• Manage the end-to-end recruitment process for a broad range of roles, including volume recruitment of sales agents, customer service and retention agents. 
• Effective collaboration and relationship management with hiring managers and other key stakeholders. 
• Develop and maintain reporting dashboards to track recruitment metrics and performance, and provide relevant insights. 
• Lead process improvement activities to enhance recruitment efficiency and effectiveness.
• Actively contribute to enhancing the Neilson Financial Services brand in the recruitment market. 
• Collaborate with various teams to understand hiring needs, develop effective recruitment strategies, and execute efficiently.
• Work independently to deliver multiple high-volume recruitment projects. 
• Assist in collecting documents from new hires, managing background check documentation, and communicating with candidates. 
• Stay updated with industry trends and best practices in talent acquisition. 
• Provide support for various HR initiatives and projects as needed. 

Are you a self-starter, ready to kick start your leadership journey with ALDI? A Duty Store Manager is a great first step to build on your knowledge and skills!

Location & Hours:  

• Location: Newcastle CBD
• 35 hours per week Contract

Salary:   Enjoy a fantastic hourly rate of $32.72 + shift allowances

What we need from you?

Knowledge

• Successful completion of the RSM Pathway preferred

Skills

• Maintains the highest standard of compliance, safety and cleanliness
• Handles cash with the utmost care and aims to achieve 100% till accuracy at all times
• Efficiently merchandises stock, ensuring correct rotation to minimise loss
• Ensures all controls, policies, procedures and guidelines are followed
• Accurately checks off store deliveries where required
• Proactively identifies and reports incidents, hazards and near misses
• Proactively identifies and recommends improvements to safety and security procedures
• Ability to provide verbal feedback in the form of praise and constructive criticism

Behaviours

• Uses initiative to control, manage and continually improve the quality and efficiency of work
• Communicates effectively with colleagues at all levels
• Consistently acts professionally, fairly and responsibly when dealing with customers and staff
• Demonstrates ability to handle a heavy workload and manages conflicting work demands appropriately
• Acts as a role model for teamwork and actively promotes team spirit
• Provides effective, polite, and courteous customer service

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting directly to the Head of Compliance, you’ll play a key role within the Compliance team to maintain and monitor Rest’s Compliance Management Framework to ensure Rest operates in compliance with its legal and regulatory obligations.

Key Accountabilities/Responsibilities:

Compliance Management Framework: assist in the maintenance and monitoring of Rest’s compliance framework across the Rest business to facilitate compliance with relevant legislation, regulations, codes and standards and Rest organisational standards, including:

• Incident and Breach management process
• Management and Board reporting
• Compliance training
• Policy Governance framework
• Privacy framework
• Financial Crime framework

Oversight of Rest’s Incident and Breach management process:

• Daily monitoring of incidents and breach dashboards, and escalation of high rated matters
• Perform a compliance assessment of new incidents to determine whether a breach has occurred, and whether a matter is potentially reportable to a Regulator
• Assist in the preparation of monthly and quarterly incident and breach reports
• Assist with development and review of Rest’s Incident and Breach Policy and Procedures
• Provide support, guidance and subject matter expertise to the business on the investigation and remediation of significant and reportable breaches, and assist in reporting to Management, Board and relevant Board committees and preparation of breach correspondence for regulators
• Provide education across the Rest business and to material outsource providers on Rest’s expectations regarding incident and breach management

Act as a trusted partner to business areas across Rest through the provision of ‘second line’ compliance advice and participation in projects and business initiatives.