Total 1,337 customer experience manager job vacancies in south windsor

Who we are

The Marketing Practice is an agency for the new, integrated era of B2B. We have nearly 400 B2B specialists globally, helping tech leaders create more sales today and better growth long term. Our clients are some of the world’s biggest tech brands and fast-growing challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at The Marketing Practice offers the chance to build on your capabilities every day, learning from the leading specialists you’ll work alongside.

What we are looking for:

We’re looking for an enthusiastic account manager with a passion for marketing to join our tight-knit team in Sydney. This role sits at the heart of a small, agile squad with a start-up atmosphere, working closely together to deliver results for clients all over Asia Pacific. You'll help to deliver projects on budget and on time, collaborate with strategists, creatives and media specialists, and maintain exceptional day-to-day client relationships. Working closely with a director, you’ll develop an excellent understanding of your clients’ objectives, ensuring campaigns with a wow factor are delivered consistently to brief. 

What you will do

Client management  

• Regular communication to provide real-time updates on day-to-day activities. 
• Co-ordinating status meetings, providing reporting including updates on the work, timelines and budgets, highlighting any blockers or risks.  
• Participate in briefings, capturing client requirements and reporting needs. 
• Capture feedback, distribute and follow up on action points. 
• Supporting your account director, building your relationships with clients through responsiveness, clear communication and by managing expectations. 

Program management   

Working with your project team you will: 

• Liaise with team members to understand roles and responsibilities, processes, and delivery tasks.  
• Create supporting project plans and resource plans.  
• Work with our traffic manager to resource and schedule team members. 
• Write production briefs and facilitate kick off meetings.  
• Drive teams through the delivery of the work, coordinating schedules, organizing meetings and providing clear actions and deadlines.  
• Find solutions to resolve blockers or challenges to the successful delivery of the work.  
• Review and critically appraise work to ensure that it meets the brief and is ready to share with the client.  

Commercial management   

• Create project estimates, quotes and statements of work, with support from your director. 
• Responsible for managing project finance admin – such as raising purchase orders and invoices and updating and maintaining accurate forecast data. 
• Tracking and reporting on time, cost and overall budget spend and profitability of your projects.  
• Escalating commercial risks to your director.  

Marketing strategy   

• Take an interest in your client’s business, industry and the work, sharing relevant information across your team. 
• Understand programme/ campaign performance and liaise with your team to provide recommendations to optimize activity and/or improve the quality of outcomes.  
• Develop an understanding of the services TMP offers and how we add value to our clients.  

Business development 

• Identify opportunities for TMP to extend its scope of work within your existing projects and work with your Account Director on how to move these forward.

Success is Measured By

• Team feedback. 
• Client feedback.
• Project profitability.  
• Accuracy and stability of delivery in line with plans.
• Accuracy of project finances.  

Who you are

• A project manager with a strong desire to advance in a marketing career.  
• Easy to approach.  
• Have a positive and resilient mindset, taking proactive steps in all aspects. 
• Effective in communication, both verbally and in writing.  
• Pragmatic, approaching work with a logical mindset. 
• Actively listens, curious, and willing to ask questions to gain necessary information.  
• Ready to contribute unique ideas and perspectives.  
• Excellent at time management, able to prioritize workload and handle multiple projects/clients simultaneously. 

What you will need

• Previous marketing or agency experience. 
• Some understanding of different types of marketing campaigns. 
• Experience of managing some cross-discipline teams (for example - asset production, strategy, creative, technology, media) is helpful but not a must 
• Proficient with IT including Word, Excel, PowerPoint and Outlook.
• Experience of project management tools and processes. 

What we offer in return

• Generous holiday allowance - at TMP we call this Plentiful PTO, and we typically see people take between 25-30 days per year. 
• Shutdown between Christmas and New Year. 
• Parental leave: 12 weeks’ full pay for primary carers and an additional 50% pay for 12 more weeks. eate a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

As an employee of The Marketing Practice, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown that some individuals are less likely to apply for jobs unless they meet every qualification. At The Marketing Practice, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the Role

The Senior Business Development Manager will play a critical role in driving business growth for Ofload in Australia. The successful candidate will be responsible for identifying and pursuing new business opportunities with major Australian freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders. They will report directly to the Head of Sales and work closely with the broader Commercial team, including Marketing, and Analytics to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll Do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies, in line with company and team goals (OKRs), to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their freight requirements and providing tailored solutions.
• Collaborate with the broader Commercial team to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets and underlying goals (OKRs).
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager
• Strong understanding of the Australian logistics - and specifically road freight - market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Airtree is excited to support its portfolio company, Fetch, in hiring this mission critical role.

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