Total 3,110 customer experience manager job vacancies in mount isa city

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health & wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

Make an impact your way by: 

• Lead a team of rehabilitation consultants to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.

Responsibilities will include but are not limited to:

• Scheduling of appointments with customers.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation uploading, office administration tasks and working closely with a supportive team.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce. We are proud of the gender diversity across our business, we have a female CEO, over 50% of our executive team are female and we have been named an Inclusive Employer in 2021-22 by the Diversity Council of Australia

The Opportunity

Come and discover the opportunity to join our customer centric, collaborative and innovative Service Integration team as a SIAM (Service Management) Process Manager in our IT function.

We've been on a journey over the last few years to enhance our in-house IT capability - and our SIAM team are proud of the increased service level we now offer our business

The role of the Service Management (SIAM) Process Manager is to govern (as a specialist) and manage the key SIAM processes for Bluescope across Australia. The role will be responsible for ensuring fit for purpose processes are defined and implemented by the newly established SIAM function.

This role can be based in Mount Waverley VIC, or Wollongong NSW

What Will You Do?

You will have oversight of all SIAM processes and will be required to work with key business stakeholders and IT Product Owners to identify continuous improvement opportunities in the delivery of IT Service Management. Key to the success of the role is effectively leading the design of the SIAM operational model and the subsequent implementation of SIAM within our Australian business.

To achieve this, you will:

Lead the design, development, and measurement of fit for purpose SIAM related processes for IT.  Key processes include:

1. Event Management
2. Incident Management
3. Change Management
4. Problem Management
5. Service Request and Catalogue Management
6. Asset & Config Management CMDB (CSDM v3 or v4)
7. Service Level Management
8. Service Transition
9. Knowledge Management

• Assist the IT Product Owner – SIAM in the transition of IT Services to operate in a multi-sourced SIAM operating model
• Develop a highly collaborative relationship with service providers process owners
• Establish and maintain strong, productive and collaborative relationships with service providers to ensure the required level of service
• Build collaborative relationships within other areas of the business outside of IT to extend the Service Management concepts and processes to other departments

More About You

You have a can do, self-starter attitude with demonstrable knowledge and experience of IT Service Management.  You will have managed relationships with external service providers.

We are looking for someone who is a team player, passionate about customer experience and thrives in a fast-paced environment.

You will have:

• An understanding of the complexities and challenges of a large organization
• Experience working with a variety of stakeholders and customers including service providers
• Experience implementing ServiceNow Common Services Data Model
• Knowledge of ITIL framework and project management methodologies
• Experience of working within Agile methodologies
• A good understanding of Application development lifecycle
• A good understanding of CMDB and CSDM data models
• A tertiary qualification in IT or related discipline

What’s in it for you

• Annual incentive bonus
• Up to 14% Superannuation
• Free parking onsite
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.

Come and discover us at bluescope.com/life-at-bluescope/. 

Together we can make a world of difference.

Applications close Monday 29th January 2024

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.