Total 269 customer experience manager job vacancies in gladstone park

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

As our Business Development Manager, you will seek out new business opportunities within the Corporate sector, driving revenue with your exceptional expertise.

You will develop and nurture strong, sophisticated relationships with corporate clients, generating high-value leads and securing top-tier business for Pullman & Mercure. Your strategic vision and refined approach will highlight the characteristics of our overall hotel rooms, products and services, driving success through unmatched dedication.

Your responsibilities will include:

• Driving business development and managing accounts within the corporate sector.
• Actively promote the area as a destination to boost business room nights.
• Taking a proactive and innovative approach to acquiring new corporate business.
• Promoting and selling the hotel's products and services, including Food and Beverage.
• Collaborating with the Sales & Marketing department to establish clear, effective systems for managing new business and its implementation.
• Maximizing long-term returns for the hotel from both new and existing accounts.
• Working with operational departments to implement systems that ensure outstanding customer service and encourage repeat business from managed accounts.
• Partnering with the Marketing team to achieve the hotel's overall strategic goals.

As an experienced Business Development Manager, you will join our renowned team and elevate our brands to new heights. In this role, you will pursue new business opportunities specifically focusing on MICE, driving revenue with exceptional expertise.

You will build and maintain strong, sophisticated relationships with MICE clients, generating high-value leads and securing elite business to Conference & Events. Your strategic vision and refined approach will exemplify the sophistication that defines our esteemed Conference & Events spaces, creating success through incomparable dedication.

Your duties will include:

• Business development and account management within the MICE sector.
• Forward and innovative approach to seeking new MICE business.
• Proactively selling Pullman & Mercure Conference & Events products and services.
• Work with the Sales & Marketing department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business.
• Ensure the best possible return for the hotel long term from these new and existing accounts.
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts.
• Work with the Marketing team to ensure the overall strategies of the hotel are achieved.

Our global pharmaceutical client is based at Macquarie Park in Sydney's North -West 13KM from the CBD.  They are seeking a Workplace Coordinator to join the Sodexo on site team.  In this role you will be the face of our business taking ownership of our office operations in a small team of four highly skilled and valued professionals.

This is a Fast paced, multi-faceted role in a passionate team offering daily opportunity to engage with broad range of stakeholders. A significant part of the role includes ensuring our services including reception, call management, meeting room management, security, administration and building services are managed to industry leading standards.  This role is 38hr per week with a rotating roster - Mon 8.00am to 3.00pm - Tues/Wed/ Thurs 8.00am to 5.00pm & Fri 8.00am to 3.00pm.  

Reporting to the Facilities Manager, your day-to-day tasks will be varied and will cover a range of tasks such as covering front of house, facilities management onsite support, health and safety and most importantly providing an exceptional level of service to our staff and clients.

Key responsibilities will include:

• Providing 5-star service to our clients though managing our switchboard and welcoming visitors into the office
• Ensuring exceptional front desk workplace facilities services 
• Assist with all aspects of facilities management relevant to the office premises i.e. site walks, EHS Safety reporting, maintenance reporting
• Be a trained First Aider and/or Fire Warden for the tenancy
• Support with Invoicing, Purchase Order creation  (training provided)
• Supporting all other administrative functions relevant to the role
• Consistently looking at process and service improvement, growth mindset
• Assisting with internal marketing and events, front of house meeting & meeting room management (large team bookings and events).
• Your role will also require creativity and innovation to identify opportunities to improve employee experience and implementing new activities, initiatives and events.

This is who we are looking for:

• You’re passionate about people and committed to delivering exceptional customer service!
• You will be immaculately presented, vibrant and professional with a positive can-do attitude.
• You will have prior experience in a corporate environment with exposure to working in a similar Workplace, facilities or hospitality role.
• Both written and verbal communication skills are vital and, of course, you’ll be good at building team relationships.
• You’ll have an eye for detail, strong organizational skills, and excellent interpersonal & customer service skills
• You enjoy and respect a diverse and inclusive workplace and team.
• Flexibility when required

 Why choose Sodexo?   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Join our fun and supportive Food and Beverage  team as a Duty Manager at the Oaks Grand Gladstone Hotel. Use your passion to deliver a memorable guest experience.

Key responsibilities:

• Lead, support and manage the gaming lounge and Grand Pub team
• Organize, direct and evaluate the Pub's food and beverage service.
• Promote food and beverage sales 
• Ensure conference/functions packages are costed and quoted to ensure a profit
• Coach and motivate members of the Food & Beverage and Gaming lounge team

In line with the 2030 growth strategy lead the Viscount Reuse businesses engagement with the key retail accounts including Woolworths, Aldi & Coles in Australia whilst also supporting the work underway by the NZ VFCC business with Foodstuffs.

Key Responsibilities will be:

• To lead and drive best in class retail engagement across the Viscount reuse business
• Develop multi-level customer account plans ensuring regular engagement is sequenced across the year for all the key supermarket retail accounts.
• Ensuring all retail contracts are being executed in line with agreement requirements
• Regularly reporting progress against targets for both revenue and key project initiatives
• Working with key internal stakeholders including the sales and category teams ensure detailed plans are developed to deliver in budgeted revenue growth targets
• Working with the general manager of VFCC review the current retail landscape in NZ and develop plans to both protect the current retail accounts but also to expand penetration of new and existing products
• To be a senior member of the sales marketing and innovation team within the Viscount reuse business as well as playing a significant advisory role to the business leadership team.

Your skills & experience:

• Extensive experience in sales/ business development or leadership roles working with large supermarket/retail groups
• Action oriented with strong attention to detail
• Ability to collaborate in order to deliver cross functional business outcomes
• Strong customer orientation and drive to deliver superior customer solutions

The Procurement Manager will lead the daily operational procurement & strategic sourcing across our Asia Pacific manufacturing and Supply Chain footprint. This role drives company-wide sourcing initiatives to achieve the company's goals. 

Some of your main responsibilities will include:

• Build a high performing team & develop team capability
• Develop and execute procurement strategy
• Ensure effective sourcing and category management.
• Manage supplier relationships
• Oversee outsourced services.
• Coordinate with internal stakeholders for seamless production and logistics
• Live and champion workplace health, safety and sustainability standards
• Maintain quality standards and regulatory compliance

Responsibilities:

• Manage all engineering and technical aspects of investment projects, ensuring accuracy, quality, and compliance with regulations.
• Plan, schedule, resource, and oversee projects, collaborating with local engineers, the Regional Engineering team, and the Head of Operations.
• Support Australian factories with production technology, processes, and equipment management, including FAT and SAT.
• Lead vendor qualification for process equipment and manage the CAPEX plan for Sika Australia.

Key Duties:

• Provide monthly reports and present updates at Engineering Meetings.
• Implement APAC Operations guidelines and develop regional engineering activities.
• Improve production efficiency through new process technology and collaborate with maintenance to reduce equipment downtime.
• Monitor Overall Equipment Effectiveness (OEE) and train maintenance and production staff.
• Conduct feasibility studies and apply various analyses (risk, HAZOP, cost-benefit, FMEAs) for investment projects.
• Recommend and implement plant equipment/system improvements, and advise on budget items for expansions.
• Support project management with FAT, SAT, and production line start-up.
• Execute engineering work per standard rules, ensuring compliance with codes, QA/QC policies, and performance standards.
• Collaborate with R&D on formulations, processes, and raw material costing.
• Coordinate and evaluate new processes, equipment, projects, and technologies.
• Participate in CAPEX project master planning and budget planning.
• Perform additional duties as assigned.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe