Total 293 customer experience manager job vacancies in Perth, Western Australia

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity:
We recognise the unique skills of specialist Appliance Service Technicians and we are looking for high calibre technicians to join our  Perth   team. If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our ... Click here to view more detail / apply for Customer Experience Technician

Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

What you’ll deliver: 

• Working as part of a team within the GTM organisation supporting each other to achieve joint revenue targets on all assigned customers

• Assume overall responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases.  

• Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to increase value and impact over time 

• Partner with customers to define desired business outcomes and develop success plans, focusing on maximizing value realization from our solutions and services to deliver measurable ROI

• Build strong relationships with customer stakeholders at all levels, and deliver compelling Value Reviews that drive confidence and successful partnership

• Provide recommendations for best practices and look for potential solutions alongside other functional experts within SmartRecruiters. Connecting customers to available resources and where appropriate, other customers

• Prepare the customers for the contract renewal process by identifying value delivered and managing any risk or Red Account Objects. 

• Supporting the Account Manger to bring the renewal to a successful conclusion 

• Identify opportunities for account growth through upsell and cross sell and manage all opportunities to the Account Manager qualification stage

• Attend regular ongoing training both reactively and proactively to become a solution expert

• Use insight available to conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified

• Identify any potential risk to revenue loss or renewal by raising and managing Red Account Objects together with Account Managers and other internal functions to remediate and ensure revenue retention

• Build advocacy within the given book of business to increase the number of referenceable customers, identify case studies and other content which can be used to increase growth opportunities

• Contribute to adoption, best practice content and events held by the Community & Education team to increase the opportunities for self service education, including hosting best practice sessions for customers

• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Collaborate closely with other internal functions to facilitate connections between them and the customer to assist in achieving desired outcomes whilst managing customer expectations on resources, timelines and responses from other functions.

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.   
We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.
SIXT Australia?is on the lookout for a   Full Time Customer Experience Agent  to join the team at Perth Airport.
As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia?s vehicle presentation standards. 
Your key responsibilities will include:  

Communicating with customers face-to-face, over the phone, and via email
Opening and closing rental agreements
Selling additional over the counter rental products
... Click here to view more detail / apply for Customer Experience Agent

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 31st January 2025. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process. 

Responsibilities include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

ROSTER & CONDITIONS:

• Role Commencing: 4 March 2025
• Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
You will be supporting and managing the fleet health of all Komatsu equipment with BHPIO. This includes the new and advanced fleet of 930E-5 Electric Drive Trucks and WE Electric Wheel Loaders.
In this customer facing role you will be the go-to expert providing technical assistance for the maintenance teams and supporting the customer to resolve issues and optimise equipment performance. Building strong business relationships and rapport with site management and maintenance teams is vital to meet the operational standards set by Komatsu.
Your role is responsible for reporting including HME inspection reports, machine audits, monthly system downloads, and non-compliance. This will also include understanding scheduled machinery downtime and maintenance ... Click here to view more detail / apply for Customer Fleet Support Manager

The Opportunity
 
Are you someone with a background in sales or customer service looking for an exciting new opportunity? We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service.
 
Come and discover the opportunity to join our client?s business as a Customer Service Representative. They are an Australian leading manufacturer of steel building products delivering customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.
 
The clientele are a mix of homeowners and builders requiring a variety of superior products and solutions offered and you will play a pivotal role in ensuring that each customer receives nothing short of exceptional service.
 
A full training program will be provided to all new employees.
This is a Monday to Friday role, working a 38-hour week within the trading hours of 7.30am to 3.30pm.
 
What Will You Do? ... Click here to view more detail / apply for Customer Service Representative

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

?Join Our Team at TSA Group - Australia!
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!   We?re a purpose driven business and our mission is clear. We endeavor to create experiences that people love; by revolutionizing the way they connect and communicate with brands. 
About the Job
As a Customer Service Officer, you'll team up with Services Australia to help everyday Aussies with essential payments and services. From welfare support to Medicare services and emergency assistance, Services Australia makes sure Australians get the help they need in all sorts of situations, like unemployment, illness, and retirement. This is the perfect opportunity for anyone looking to start their journey with an entry ... Click here to view more detail / apply for Customer Service Officer

Location:  Jandakot Hope Road, WA, AU







11 Dec







Customer Sales Officer - Jandakot Join our dynamic Material Sales Team as a Customer Sales Officer! In this 6-month fixed-term role based in Jandakot, you'll play a key part in fostering strong customer relationships, growing market share, and driving unregulated revenue for Western Power. Your responsibilities will include specialist sales support and delivering exceptional customer service. Your Role in Action  

Process and manage sales orders and confirmations for a select customer base.
Coordinate administrative tasks, including sales requisitions, cost tracking, and site support activities.
Conduct market reviews, identify sales leads, and support strategic growth initiatives.
Serve as the





... Click here to view more detail / apply for Customer Sales Officer

Great company to work for!
Permanent full-time role, Monday-Friday
Rydalmere Parking onsite and bus stop out the front
Career progression

This global market leader, prides itself in providing excellence in Customer Service and giving their team members training and development opportunities to grow within their role and the company.
This busy and challenging Customer Service position means you will be the first point of contact for customers with enquiries regarding product information, warranties and following up on the status of orders. You will also be giving support to the sales team  providing information on pricing and product availability.
Responsibilities will include:

Answering incoming calls from clients
Provide product information to customers
Field queries via phone and e-mail
Follow up outstanding order on hold responses
Order parts for customers as required
Follow up on urgent orders
Provide support

... Click here to view more detail / apply for Customer Service Specialist

Customer Service Officer
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.
We are working with a leading supplier and manufacturer to find an experienced Customer Service Officer to join their team in Wangara on an ongoing basis.
Working hours: Monday to Friday
Start Date: ASAP
Duration: Ongoing - depending on client requirements
Pay rate: $35ph Super (depending on experience)
The Role
This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and customer service responsibilities, your duties will include:
Some of the key responsibilities of this role include:

Interacting with customers via phone and email managing quotes and queries
Following
... Click here to view more detail / apply for Customer Service Officer

South Granville Location
Dynamic Opportunity




About Our Client


Our client is a respected industrial manufacturing organisation with a sizeable workforce. Their products have a significant presence in numerous markets across the globe, and they are known for their commitment to quality and exceptional service.




Job Description



Direct and monitor the Customer Service team to achieve excellent customer service standards.
Collaborate with other departments to ensure efficient and reliable service delivery.
Handle escalated customer complaints and resolve them promptly.
Develop and implement customer service policies and procedures.
Identify opportunities for process and organisational improvement.
Provide support to the Customer Care Manager.
Handle customer calls, emails and trade counter inquiries.
Create quotations, process orders and manage product deliveries.




... Click here to view more detail / apply for Customer Service Team Leader

Hills District location
Immediate Start
Fulltime and permanent

This is a brilliant opportunity to work in a busy, fast paced and growing organisation. As a market leader in their field, this organisation now needs an enthusiastic and experienced professional to join their Customer Service team.
You will work within a results focused team who all work closely together to achieve results and meet tight deadlines.
Your duties and responsibilities will include:

Dealing with customer order enquiries
Answering incoming calls, fielding enquiries from customers and internal stakeholders
Processing orders (received via email, phone and fax)
Dispatching of orders and liaising with courier companies
Stock control and organising parts for customers
Any other ad hoc duties and as required

Key skills and attributes required for this role are:

Someone with drive and autonomy

... Click here to view more detail / apply for Junior Customer Service/Admin SUPERSTARS!

Employment Type Permanent
Closing Date 10 Jan :59pm
Job Title Full Time Customer Service & Sales Consultant WARNBRO
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Warnbro store is hiring a Retail Consultant to join the team on a Full-Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a ... Click here to view more detail / apply for Full Time Customer Service & Sales Consultant WARNBRO

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

The purpose of this role of Product Manager is to take ownership of the products within their portfolio, from ideation through to launch and ongoing optimisation. Some of the key responsibilities of the gig are outlined below.

Responsibilities:

• Inform product vision, strategy, and roadmap based on customer needs, market trends, and business goals; and communicate these to a wider audience.
• Work with stakeholders to gather and document product requirements and ensure alignment with business objectives.
• Prioritise features and enhancements based on business value, customer impact, and technical feasibility.
• Collaborate with development teams to translate requirements into actionable tasks and ensure timely delivery of product features.
• Conduct market research and competitive analysis to identify opportunities and inform product decisions.
• Collect and analyse user feedback to identify areas for improvement and inform product iterations.
• Define and monitor key performance indicators (KPIs) to measure product success and identify areas for optimization.
• Regularly update stakeholders on product status, progress, and upcoming releases.
• Oversee product release cycles, including planning, coordination, and communication with relevant teams.
• Identify and implement process improvements to enhance product development efficiency and effectiveness.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• 5+ years experience in product management, product ownership, or a related role
• Preferred prior background in Computer Science, Marketing, Business, or a related field
• Track record of successfully managing product development from conception to launch
• Experience with Agile methodologies
• Strong understanding of software development processes and technologies
• Proficiency in using product management tools (e.g., Jira, Confluence, Trello, Aha!)
• Familiarity with UX/UI design principles
• Excellent communication and interpersonal skills
• Analytical and problem-solving capabilities
• Ability to manage multiple priorities and work under pressure

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

--

*As we approach the holiday season, our team will be enjoying a well-deserved break. We’re excited to welcome applications for this role, but please note that we won’t be reviewing applications until mid-January. Rest assured, we’ll be in touch with all applicants as soon as possible in the new year. Thank you for your patience.

$85K Super take home car.
Work from home and flexibility offered.
Long employee tenure loyal, close knit team and culture.


Our client is a highly regarded property agency established within the Perth market for over 50 years. With a focus on a hands-on approach and providing results for their clients, they also have a long standing, and loyal team.
Based in Perth's south, they are seeking an experienced  Property Manager to join their team and drive innovation. You will be responsible an extremely well managed portfolio who has had great PM stability in the last 10 years.
Benefits 


Family feel culture with a long standing team
Well kept and clean portfolio
PCR and leasing support
Up to $85k super
Take home car
WFH flexibility options

You

... Click here to view more detail / apply for Property Manager

External Services | Administration/Support/Service


Closing date: 02/02/


Company Information:
The Shire of Esperance, located 750km from Perth on Western Australias south east coast, comprises some of the most spectacular landscapes and beaches in WA.  The Shire employs over 300 people in a diverse range of roles, making us one of the largest employers in the region. All employees strive to embody the Shires values of Professionalism, Respect, Integrity, Dedication and Excellence in contributing to the community, making Esperance a great place to live and work.
About the Role The Shire of Esperance is looking for people with strong customer service skills, to provide service to parents and children who attend the creche at the Bay of Isles Leisure Centre. 
The role includes providing supervision and a safe, caring and stimulating environment for the children who attend the creche. 
Responsibilities for

... Click here to view more detail / apply for Customer Service Officer ? Creche

Manager Geoscience

Be a part of an encouraging leadership group, committed to your growth and development
Excellent opportunity to shape your career within Resource Development
Perth based role with, regular travel to the Pilbara

About the role
Finding better ways to provide the materials the world needs.
We are looking for a  Manager Geoscience to provide technical and strategic support and guidance for the RTIO Geoscience team, providing exposure to Rio Tinto strategy, management, governance and decision-making processes.
About you
You are curious with excellent stakeholder engagement and communication skills. You enjoy working with leaders, peers and teams to solve problems and seek opportunities to be part of taking Resource Development forward.
We are an open, connected team that includes some of the industrys best and brightest minds. We offer competitive, performance-focused remuneration and a wide range of benefits ... Click here to view more detail / apply for Manager Geoscience

Permanent Full Time | Hazelmere Location | Free On-site Parking
Inclusive Team Culture | Professional Development Opportunity
Attractive Employee Benefits Corporate Discounts Wellbeing Initiatives

The role;
Based in Hazelmere, you'll join a team of 4 Customer Service Officers, reporting to the Office Manager. Your role focuses on providing administrative support and managing bookings for domestic and commercial pest management while liaising directly with clients.
This permanent full-time role will include the following duties:


Manage bookings to ensure smooth scheduling and client satisfaction.
Prepare accurate job orders to support efficient operations.
Create quotes and coordinate schedules to meet client needs.
Distribute work orders to Technicians and follow up on incomplete jobs.
Maintain accurate data and keep workflow schedules up to date.
Build strong relationships and maintain effective communication with clients.
Requires;

... Click here to view more detail / apply for Customer Service Officer

OFFICE MANAGER

Estrin Saul Lawyers is currently seeking an experienced Office Manager to join our dedicated team.

Company Background

We are modern and dynamic experts in our field and pride ourselves on clear, concise and competent solutions for your desired immigration outcomes. With over 50 years’ combined experience in immigration law, we are well-placed to provide you with expert, yet practical immigration advice. Estrin Saul Lawyers is one of Australia's largest specialist immigration law firms. We specialise in all aspects of immigration law and have significant corporate, skilled, family, litigation, humanitarian and health / disability practices.

About the Position

Job Title: Office Manager
Job Type: Full-time, Permanent.
Location: Perth, WA 6000
Salary: $75,000 per annum

Position Overview

The Office Manager plays a crucial role in the operational success of Estrin Saul Lawyers. This position requires a thorough understanding of the firm’s operational processes, excellent communication skills, and the ability to collaborate effectively with diverse stakeholders – including clients, colleagues, and external bodies. The Office Manager is instrumental in ensuring the smooth functioning of the firm’s Perth, Adelaide and Manila offices and contributes to maintaining our reputation as a leading provider of immigration law services.

Key Responsibilities

The main duties of the Office Manager include and is not limited to the following:

Financial Management:

• Collaborate with the Partners in overseeing the firm’s budgeting, financial reporting, and billing processes.
• Ensure compliance with relevant financial regulations (e.g., trust accounting rules) by collaborating with the firm’s auditors, bookkeeper, and other financial professionals.
• Analyse financial data to identify trends, opportunities for cost savings, and revenue growth potential.
• Monitor and manage team and individual budgets, ensuring alignment with the firm’s financial goals and objectives.
• Oversee payroll processing, ensuring accuracy, timeliness, and compliance with relevant tax and employment laws.
Office Administration:

• Ensure that office equipment (printers, computers, etc.) is properly maintained and serviced.
• Manage office supply inventory, ordering new supplies as needed and ensuring adequate stock levels.
• Implement and maintain compliance with occupational health and safety regulations, conducting regular inspections and addressing any potential hazards.

Contract Management:

• Prepare, assess and review the firm’s applications, contracts and agreements with external service providers.
• Prepare, assess, and review the firm’s employment agreements, ensuring compliance with relevant employment laws.

Human Resources:

• In collaboration with the firm’s leadership team, assist with the firm’s recruitment, onboarding, and performance evaluation activities in line with the firm’s strategic plans.
• In collaboration with the firm’s leadership team, assist with implementing training programs to enhance staff knowledge in line with the firm’s strategic objectives.
• Maintain effective communication with the firm’s external HR provider to ensure seamless coordination of HR services, including payroll, benefits administration, and compliance with employment law.
• Oversee the firm’s use of Xero for accurate and up-to-date employee record management.
Office Policy Development:
• Establish and maintain a comprehensive library of internal policies and procedures that adhere to legal requirements specific to the practice of law, ensuring compliance and best practices.

Strategic Planning:

• Actively participate in the firm’s leadership team, contributing to the development and implementation of strategic plans that drive the firm’s growth and success.
Data Management and Security:
• Assist with the implementation and enforcement of the firm’s data security measures to safeguard sensitive client information and maintain confidentiality.

Audit Coordination:

• Collaborate with relevant team members to develop comprehensive annual audit plans that address key risk areas within the firm’s operations.
• Lead the execution of regular audits, ensuring that findings are thoroughly analysed, and any identified issues are promptly addressed to maintain compliance and improve processes.

Reception and Drafting Team Management:

• In collaboration with the relevant team leaders, provide overall direction and supervision for the Manila drafting and reception services team, ensuring efficient and high-quality service delivery.
• Establish clear performance targets for the Manila team and regularly monitor their productivity, providing constructive feedback and coaching to optimise performance.
• Develop and implement targeted training programs for the Manila team to enhance their skills in legal drafting, client communication, and administrative tasks, aligning with the firm’s quality standards.
• Maintain open communication with the Manila team leader to proactively address any operational challenges or issues, ensuring smooth and uninterrupted service delivery.
• Facilitate seamless communication and collaboration between the Manila team and the Australian offices, fostering a cohesive and unified team environment.

Team Culture & Development:

• Embody and champion the firm’s values, mission, and vision, creating a shared sense of purpose and pride among team members.
• Actively participate in firm-wide initiatives and events, contributing to a positive and engaging work environment.
• Foster a culture of open communication, feedback, and recognition, encouraging team members to share ideas, learn from each other, and celebrate successes.
• Promote diversity, equity, and inclusion within the team and the firm as a whole.

Required Qualifications:

• At least a bachelor’s degree in a relevant field. Candidates with a master's degree or higher will be given preference.
• The candidate must possess superior English proficiency.
• Must have unrestricted work rights in Australia.

Required Skills and Experience:

• At least 2 years’ worth of experience in office administration/management role.
• Experience in overseeing financial operations.
• Experience in managing human resources functions, encompassing recruitment, onboarding, and performance management.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks, meet deadlines, and maintain efficiency.
• Has excellent technical skills and is adept at troubleshooting IT issues.
• Proficient in using Microsoft Office Suite, Xero accounting software, and various office hardware.
• Strong attention to detail and a commitment to maintaining a clean, organised, and professional office environment.
• Exceptional problem-solving and decision-making abilities, enabling effective handling of unexpected situations and conflict resolution.

The IT Project Manager HRIS – Minderoo Foundation is responsible for delivering key projects including implementation of a new HRIS within required quality, schedule and budget constraints. 

This role is primarily focussed on the delivery of new solutions, including a new HRIS, in service of our Foundation, and upgrades/enhancements to related solutions.  

This is a fast-paced role, with competing demands and shifting timelines. Extensive stakeholder and vendor management will be required, as well as collaboration across IT verticals, Minderoo Foundation and third-party vendors.   

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Hotel General Manager to lead our team. Opening to the public in mid-2025, we are looking for a truly passionate Hotel General Manager to guide the pre-opening and operation of our luxury hotel and glamping resort.

This role will draw on your passion for hospitality, guest service, and knowledge of curating unique experiences. This position suits an individual who is not afraid to be innovative and creative, possessing a real flair for hospitality! You will champion the activation of spaces including unique experiences and the creation of real ‘champagne moments’ for our guests.

 In this role, you will:

• Be an ambassador of the guest experience, focused on curation and bringing concepts to life.
• Oversee all hotel operations, ensuring high service and guest satisfaction standards.
• Lead, mentor, and manage staff across all departments. You will be a true engager of people!
• Develop and implement strategies to enhance revenue, occupancy, and guest satisfaction by leveraging existing platforms across Journey Beyond.
• Be numbers-savvy while operating through a guest-centric lens.
• Enhance our unique product by building relationships with guests, local businesses, and the community.

About you:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills are a must!
• You will have comparative hospitality experience leading a product that is not a traditional hotel and can demonstrate the use of contemporary practices to deliver incredible guest experiences.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, the Philippines, South Africa and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best UCaaS-specialised Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.
• We understand the value you deliver and we will give you the support to get the job done!
• Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, Mitel
• We find and retain the best. Best Service Desk, best Project Engineers, and of course, you - the best team!
  

Role

Account Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.

Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step,

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.

If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutions
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• The Assistant Manager in the absence of the Front Office Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
• Drive loyalty sign ups in line with Accor Hotels regional targets, Hotel specific targets and associated initiatives
• Taking initiative to ensure that interactions with our guests are positive and productive
• Providing guidance, supporting training and leading the Front Office team
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members
• implementing supporting agreed upon Revenue Management strategies and practices

The Asset Manager manages, controls, and protects the organization’s IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the IT Asset Manager designs, develops, and implements the organization’s asset management strategy.

The Asset Manager will develop and implement the asset management framework throughout the organisation, aiming for integration and a consistent approach across all teams. It is expected the incumbent will be a key member of TSA’s Asset Management Steering Group, helping to drive improvement in TSA’s asset management capability.

The role requires the ability to plan for the provision, maintenance, and renewal of assets via guiding policies, strategies and detailed plan documents. The accurate recording, analysis, and maintenance of large quantities of data will form the foundation of the planning process.

Due to the nature of the work and the clients we are supporting, you must be an Australian Citizen in order to be eligible to apply for this position.

You will be responsible for: 

• Act as the first point of contact for IT asset inquiries via phone or email.
• Utilise asset management tools to track, analyse, and review data.
• Develop processes for asset control, reconciliation, and disposal.
• Monitor IT asset lifecycle, ensuring productivity and cost efficiency.
• Assist in inventory, procurement, and shipment activities.
• Ensure software license compliance and monitor usage standards.
• Collaborate with management on cost savings, compliance, and service improvements.
• Maintain strong relationships with Operations, suppliers, and partners.
• Ensure audit compliance and oversee asset deployment and replacement policies.
• Guide and support IT asset associates in daily operations.
• Optimise underutilised hardware assets for efficiency and ROI.
• Develop and maintain policies, procedures, and databases for asset management.
• Plan and manage IT hardware lifecycle strategies, ensuring policy compliance.
• Produce and analyse asset registers, including software, licenses, and agreements.
• Resolve instances of unauthorised or unlicensed assets.
• Apply procurement processes for effective purchasing and contract management.
• Manage IT hardware portfolio with a focus on risk, cost control, and compliance.
• Lead a team of IT Asset Analysts and act as a subject matter expert.
• Optimise IT hardware usage, deployment, and cost.
• Oversee acquisition, tracking, security, and disposal of IT assets.