Total 20,732 Others/Any customer experience manager job vacancies in Australia

As our full-time Night Manager, you will be leading our overnight Hotel operations each shift. You'll drive financial reconciliations, people management, guest feedback & problem resolution, brand & cleanliness standards. In the absence of senior leadership or the General Manager overnight, you hold the keys. Your invaluable contribution through your reconciliations, balances and checks enable you to know that you have made a difference to the greater good of the Hotel Operation every night shift. 

JOB DESCRIPTION  

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and working with the store manager, maximise the sales performance of your department 
• Leading a team of sales assistants to achieve excellent standards of service 
• Supporting recruitment and ensure induction and training to new starters is carried out 
• Assisting the store manager to identify future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence 

We are looking for someone to pay a key role in the hotel, our Assistant Manager ensures the smooth operation of the business across all departments and enhances the quality of our guest service. The perfect candidate will be great at managing their time, remain cool under pressure and ensure the team is always having fun!

 

Specific duties include:

• Oversee and support the daily operations of the hotel in the absence of the General Manager
• A driver of guest satisfaction and loyalty recruitment
• Challenge the status quo and continue to grow and innovate in the superior service of our guests
• Taking initiative to ensure that interactions with our guests are positive and productive
• Ensuring that each team member feels valued whilst providing guidance and supporting their learning & development
• Actively resolving guest requests, complaints and challenges
• Be responsible for the health and safety of all patrons, guests and team members

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Newcastle Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face and over the phone 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

We are currently recruiting for new team members to join us and are interested to speak with talented candidates about career opportunities at Senior Manager, Manager and Associate Manager levels.

At Sia Partners, you will support organisations in their development of strategy, new models of operating, business transformation, selecting and maximising value in technology investments, reducing costs and improving performance.

Your input will assist clients to capitalise on inherent opportunities by identifying and solving their most critical business needs through transformation and change management initiatives.

The fresh perspectives you create will help challenge the status quo and introduce new ways of thinking. You will work with others to develop workable, pragmatic solutions and provide a lasting impact by transferring knowledge and building long-term capability for clients.

Bring your ambition and expertise to work with iconic organisations in the resources, transport and logistics, health and aged care, tourism, financial services, government, utilities and not-for-profit sectors.

With moderate supervision, this position provides user support making sure that offices and
their services meet the needs of the people that work in them. Workplace Experience Analysts
are accountable for services such as cleaning, security and maintenance, to make sure the
surrounding environment is in a suitable condition to work creating a safe, comfortable and
productive working environment, and provide technical support and customer service for company computer systems, resolving user issues and maintaining system security by providing services and operations consistent with Globant's objectives.

Responsibilities:

• Maintains the Physical Office Environment: Performs minor repairs (electrical, plumbing, painting), monitors HVAC systems, manages office supplies inventory, and coordinates office moves.
• Space Management and Planning: Oversees space allocation, re-organizes office layouts, and plans for future space needs.
• Vendor Management: Negotiates with vendors for services and equipment, manages vendor relationships, and ensures timely payments.
• Event Support: Sets up conference rooms, plans and schedules on-site meetings, and assists with events.
• Logistics and Shipping: Manages office supplies, ensures printer/copier functionality, and serves as a point person for mailing and shipping.
• Safety and Security: Ensures compliance with health and safety regulations, maintains emergency response plans, and coordinates with building management on security matters.
• Onboarding and Training: Orients new staff members on office procedures.
• Security Management: Supports company security measures by issuing badges and enforcing security policies.
• Technical Troubleshooting Skills: The candidate must possess technical problem-solving skills to diagnose and resolve a variety of hardware and software issues across different operating systems (Mac, Windows, Linux). They should be proficient in intermediate software troubleshooting techniques.
• Excellent Customer Service and Communication: The ability to provide exceptional customer service is crucial. This includes addresses facility issues, provides general support to visitors, and effectively communicating solutions in a friendly and professional manner.
• Adherence to Procedures and Security Awareness: Respond to user inquiries, escalating issues appropriately, and staying updated with system information and security best practices are essential qualities.

This role is responsible for leading the Claims Quality Assurance teamand providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment.You may be required to leadthe delivery of small to medium scale projectsor well-defined tasks on major projects to enable QA remediation or continuous improvementinitiatives.