Total 3,258 community manager job vacancies in Australia

Program Manager - Customer Systems and Assurance Program
About the Role:
We are seeking a skilled Program Manager to lead and oversee the establishment of the Customer Systems and Assurance Program. In this critical role, you?ll ensure the program?s structure and objectives align with its strategic goals, laying a strong foundation for success through a well-defined scope, resource allocation, and governance mechanisms.
The Program Manager will provide expertise in program and project management, supporting a new team of technical specialists in implementing system enhancements and piloting new technology solutions. You will be responsible for guiding and coordinating all program and project activities to ensure successful, on-time, and on-budget delivery.
Key Responsibilities:


Plan, coordinate, and manage all program and project activities, delivering outcomes within budget and timeframe constraints.
Develop, document, and maintain all necessary program and project documentation per our client's framework requirements.
Ensure robust
... Click here to view more detail / apply for Program Manager

Job description

THE ROLE The Program Manager will oversee the establishment of the Department's new Program ensuring its structure and objectives align with the program's strategic goals. The initial requirements will be defining the scope, securing resources, and setting up governance mechanisms to guide the program execution. DESCRIPTION

Produce the required program and project documentation in accordance with the Departments Frameworks
Ensure appropriate governance and assurance activities are in place including agile software development governance
Develop and implement communication plans, organisational change management plans and benefit realisation plans.
Liaise closely with all stakeholders
Provide effective management of risks, issues, conflicts, change requests and priorities.
Provide direction and support for the program and project teams.
Monitor and report on the progress of the program and projects to all stakeholders.
Ensure program and project administration activities are undertaken in accordance


... Click here to view more detail / apply for Program Manager

Job Description
We have an opportunity for a Payroll Manager to lead the Payroll Operations Team and help drive people-centric projects across MFG. In this role, you will lead the Payroll Team to ensure the timely and accurate processing of pay runs andthe adherence to applicable awards and legislation. You will also oversee MFGs (Munro Footwear Groups) compliance and statutory obligations to the ATO and State Revenue Offices. Additionally, you will focus on the continuous improvement of payroll processes, promoting best practice standards across all functions.
More about the role

Create continuous process improvement ensuring best practice adherence
Supervise out-of-system processes such as Government and Company Paid Parental Leave, WorkCover, Higher Duties, Incentives, Top Up payments, and overtime calculations
Process month and year-end, including period close in Preceda, issue Income Statements, calculate and lodge Payroll Tax and Super, and calculate WorkCover actuals and

... Click here to view more detail / apply for Payroll Manager

You will be an integral member of the team, responsible for implemented integrated communication and content creator campaigns across a variety of traditional and new media platforms. This role will develop direct relationships with press and content creators, and work with support agencies where relevant, to deliver paid and earned activities that support marketing pulse points for Ubisoft games.

Utilizing a “player-first” mentality, the Communication & Content Creator Manager will work with cross-functional teams to create unique engagement opportunities and activations in the ANZ territory.

WHAT YOU'LL DO

• Partner with the Head of Communications & Content Creators to implement tailored, effective, and innovative communications and creator campaigns
• Develop and maintain Ubisoft’s relationships with key local press and content creators
• Execute content creator campaigns for allocated titles that deliver strong ROI
• Support deployment of the Company Creators Program: applications vetting, local promotion, business requests management, etc.
• Collaborate closely with Ubisoft global and regional teams to share local knowledge and coordinate campaigns
• Manage the co-ordination of local press and creator events
• Collaborate with internal and cross functional stakeholders worldwide
• Ensure local reports are finalised for local and global counterparts by the relevant deadline

Large, well-respected mid-tier firm in the heart of Perth CBD
A company that is looking for staff who would like to become Partners!
Amazing reputation in the industry with focus on each individual in the company and ongoing development
Work-life balance and flexibility to work from home/from the office
Opportunity to step up from Assistant Manager to Manager!

The Client
With a global network of offices, this company can offer you a perfect career path with a partnership opportunity in the future. They are known for their fantastic work culture, work-life-balance and flexibility for their staff.
The Role
As an Audit Manager, you will take charge of a team of experienced auditors and be responsible for the execution of audits for a portfolio with a variety of clients. You will be responsible for training and mentoring staff as well
... Click here to view more detail / apply for Audit Manager

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:
We have some exciting leadership opportunities available for a Department Manager to join our team across our Dubbo Store to contribute to our ongoing success.
As a Department Manager, you will have the very meaningful job of leading the day-to-day store operations, ensuring your team build ... Click here to view more detail / apply for Department Manager ? Dubbo

29th October,
About us Lawrence & Hanson is Australias most recognised electrical wholesaler. Our heritage is strong. Since we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling. About the role Working closely with the Branch Manager, this diverse role will see you assist and supervise branch operations whilst driving sales across multiple product ranges.  What you would do in this role

Develop relationships with customers, suppliers and internal stakeholders
Supervise day to day branch operations, including all aspects of team management
Monitor product pricing and trading margins
Maintain stock control and merchandising
How
... Click here to view more detail / apply for Assistant Branch Manager -Bulleen

28th October,
Join Our Team at Tenterfield Care Centre as a Care Manager! Discover the charm of Tenterfield, an unspoilt gem, and be part of our dedicated team while taking your career to the next level.      What's in it for you:

Competitive Remuneration


Annual salary based on relevant experience (subject to approval)
Plus, 11.5% Superannuation


Tax Benefits: Not-for-Profit Salary Packaging


Tax-free benefits up to $15,900
Plus, a $2,650 Meals & Entertainment Card


Visa Sponsorship


Fast-track entry to Australia for the right candidate
Upfront family VISA costs covered (valued at $33,000)


Comprehensive Well-being Support


Dedicated relocation assistance
Integration into a vibrant new community
Access to an Employee Assistance Program (EAP)
Corporate discounts from Medibank


Career

... Click here to view more detail / apply for Care Manager

Marcs & David Lawrence  is synonymous for sophisticated cool. Known for our unique detailing and distinct features and will take you from work to weekend in distinct style.


We are seeking a hands on and customer centric  Store Manager  to drive the team based in our  David Lawrence Myer Carindale  concession store. 
We have a exciting opportunity for an experienced full-time Store Manager who has a passion for people, styling and visual merchandising. Leading the team, you will be responsible for end to end store operations within your concession store, responsibilities including; Customer service and loyalty, achieving sales budgets, visual merchandising, stock control, recruitment, scheduling and reporting. 
This is a Tuesday to Saturday roster. No late nights. 
The ideal candidate will have:

Minimum 2 years' experience as a store manager in fashion retail;
Concession management experience preferred but not mandatory;
Excellent sales


... Click here to view more detail / apply for Store Manager ? Myer Carindale

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than ... Click here to view more detail / apply for Lean Project Manager

ALDI. Good Different.
With roots dating back to , ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in and has since grown to have almost 600 stores and 8 distribution centres in 6 states.
If you?ve ever shopped at ALDI you know we are not your average supermarket.  We?re also not your average employer. ALDI is a place where you?ll find good people, good purpose and a good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.
It?s that simple. ALDI Good Different.
Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.
Your purpose is ... Click here to view more detail / apply for Duty Store Manager ? Rockingham

Location:  Kewdale, WA, AU,







Department:  Account Management







Job Req ID: 











About Us We are a global business who offer diverse and rewarding careers. H-E Parts International Mining Solutions is the leading independent supplier of replacement parts and components for haul trucks, electric shovels, hydraulic excavators, and support equipment to the global mining industry. We are a company where talented people are encouraged to excel and where we foster development and support employees to reach their highest potential. The Opportunity We are recruiting an experienced Key Account Manager to support our West Coast divisions.




... Click here to view more detail / apply for Key Account Manager

Regional Manager Kimberley
The Department of Local Government Sport and Cultural Industries (DLGSC) acknowledges the Aboriginal people throughout Western Australia as the Traditional Owners and Custodians of the lands, waters, and communities in which we operate. We pay our respects to all Aboriginal people and their cultures, and to Elders past and present.
About the department 
Were a very diverse agency that contributes to a better Western Australian community through, among other things, providing opportunities for everyone to engage in a range of sporting, recreational, cultural, and artistic programs and activities.
Staff in our department work across the areas of local government, sport and recreation, culture and the arts, racing, gaming and liquor, multicultural interests, specialist Aboriginal projects and engagement, regulatory reform, infrastructure and state records.
Our work touches on amazing projects like development of the new Aboriginal Cultural Centre, delivery of major international
... Click here to view more detail / apply for Regional Manager Kimberley

ALDI. Good Different.
With roots dating back to , ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in and has since grown to have almost 600 stores and 8 distribution centres in 6 states.
If you?ve ever shopped at ALDI you know we are not your average supermarket.  We?re also not your average employer. ALDI is a place where you?ll find good people, good purpose and a good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.
It?s that simple. ALDI Good Different.
Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your ... Click here to view more detail / apply for Assistant Store Manager ? Pakenham

ALDI. Good Different.
With roots dating back to , ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in and has since grown to have almost 600 stores and 8 distribution centres in 6 states.
If you?ve ever shopped at ALDI you know we are not your average supermarket.  We?re also not your average employer. ALDI is a place where you?ll find good people, good purpose and a good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.
It?s that simple. ALDI Good Different.
Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.
Your purpose is ... Click here to view more detail / apply for Duty Store Manager ? Waikiki

Work for a global FMCG company with some of the worlds most trusted and iconic brands.   Be part of an exciting business where employees are recognised and career growth is supported.  
To continue our success, we currently have an exciting opportunity for a Territory Manager in WA! Your role will be to deliver category growth in all customers through: Selling against commercial and customer plans to ensure we secure ranging, displays and promotional support of our brands; Sell with insights to influence all potential sales drivers such as share of shelf, front of store, off location and front end execution; Drive profitability through managing mix of products displayed






Key Responsibilites 

Manage their territory of customers to deliver mutual growth via flawless execution of all customer plans, influence of inventory through Turn In Orders (TIO) and



... Click here to view more detail / apply for Territory Manager Western Australia

Job req id: 







Date:  22 Oct







Location:  Bordertown, SA, AU,











Senior Property Portfolio Manager SAL Bordertown SAL Real Estate (Established ) is part of the Platinum group, a Joint Venture with Nutrien Ag Solutions and has a strong focus on future growth along with offering our clients and customers a professional and personalised service. An amazing opportunity for a Senior Property Portfolio Manager to join our team in Bordertown has become available. Prior experience in Property Management and licensed in SA is





... Click here to view more detail / apply for Senior Property Portfolio Manager

Vault Minerals is a dynamic and cohesive company born from the recent merger of Red 5 Limited and Silverlake Resources , uniting our shared vision for the future. With our base in Australia, Vault Minerals is now strategically positioned to unlock greater value, expand our operations, and execute our strategy of providing larger, longer-life, and lower-cost gold production.
ROTHSAY MINE
Rothsay Gold Mine is a high grade underground gold mine located approximately 300kms north-north east of Perth and 85km south-east of Vault Minerals Deflector Operations. Rothsay commenced underground mining late and comprises of two declines accessing a narrow vein gold deposit.  The decline and level accesses are conventional whereas the ore drives and production are of a much smaller scale.  Ore drive sizes are only 2.5mW x 3.0mH with longhole stoping widths of less than 1.2mW. This is the perfect mine to hone your skills and gain
... Click here to view more detail / apply for Alternate Underground Manager

Manager ? Payment Technical Sales 
Your business
The Everyday Business Banking team supports a full spectrum of customers? needs from the smallest businesses to the largest corporates. Merchant Solutions support our clients to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. We are accountable for the end-to-end business customer experience and the delivery of analytical capabilities to support our business customers.
Do Work That Matters
As a Manager ? Payment Technical Sales  ? you will partner with Commonwealth Banks Enterprise Merchant management teams working closely to design and deliver solutions.  You will be responsible for enhancing the Commonwealth Banks market share across its suite of merchant payment acceptance and acquiring solutions. Working within the Merchant team, this role is a key in delivering our sales strategy. Preferred candidates will carry both ecommerce ... Click here to view more detail / apply for Manager ? Payment Technical Sales

The Company:


Grains Australia was established to deliver industry service functions on behalf of the Australian grains supply chain. Its core functions are to establish and maintain a grain variety classification system, to provide services that maintain and improve trade and market access, to develop long term market and consumer analysis and product awareness, to support longer term demand and value creation and to provide technical support and training to participants in the Australian grains industry and to its customers. Currently in a key phase of corporate development to invest into industry priority projects which create impact and value for the industry, now is an exciting time to join the organisation.


The Role:


In this role, the Project Manager will be responsible for initiating, developing, and managing a portfolio of projects for Grains Australia, across the organisation?s strategic pillars of Classification, Trade and
... Click here to view more detail / apply for Project Manager ? Grains Australia

Assistant Manager - Castle Hill Tavern

• $74,000 - $76,750 Base Salary + Super + Bonus + Team Discounts 
• Excellent long-term growth opportunities for the career-minded
• Amazing perks - check out our full benefits at the bottom of this ad

Join the team at Castle Hill Tavern, the original local pub in the Hills District, known for its years of excellent customer service. With a family bistro, TAB, pool table, beer garden, and two function rooms for corporate and private events, we offer something for everyone. As an Assistant Manager, you'll work with a hardworking team in a well-established venue, enjoy professional development opportunities, and serve a loyal customer base in a prime Hills District location.

Write your story, leave your mark
From being a real part of the community, to career defining ideas. Make your mark here!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at the Castle Hill Tavern!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Position: Advertising Specialist - Addressable Manager
Location: South Melbourne, VIC
Employment Type: Full-Time
Salary: $85,000 per annum
Company Overview:
Assembled Media is a leading digital advertising agency committed to delivering innovative and effective advertising solutions across various digital platforms. We are dedicated to enhancing our clients' digital presence through strategic planning, execution, and optimization of campaigns.
Position Overview:
We are seeking an experienced and highly motivated Advertising Specialist - Addressable Manager to oversee the strategic planning, execution, and optimization of digital media advertising campaigns across search, social, and programmatic channels. The ideal candidate will have a deep understanding of digital advertising landscapes, strong analytical skills, and a proven track record of driving results. This role will play a pivotal part in enhancing our digital presence, driving client success, and contributing to our overall business goals.
RESPONSIBILITIES:
Client Engagement:
Collaborate closely with clients to understand their business goals, target audience, and advertising objectives.
Develop and maintain strong client relationships through effective communication and regular reporting on campaign performance.
Provide strategic recommendations to clients, aligning advertising strategies with their overarching marketing objectives.
Business Strategy:
Contribute to the development of comprehensive digital advertising strategies that align with the company's overall business goals.
Stay up-to-date with industry trends, emerging technologies, and best practices in digital advertising to ensure our campaigns remain innovative and effective.
Collaborate with cross-functional teams, including creative, analytics, and account management, to deliver cohesive and impactful campaigns.
Team Leadership:
Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and professional growth.
Collaborate with internal teams to ensure the seamless execution of campaigns, promoting a collaborative and supportive working environment.
Financial Management:
Manage campaign budgets effectively, ensuring optimal allocation of funds across various digital channels to achieve maximum ROI.
Monitor and report on campaign spend, providing insights into budget utilization and recommendations for optimization.
Campaign Execution:
Develop and execute end-to-end digital advertising strategies across search engines, social media platforms, and programmatic networks.
Conduct thorough audience research to identify key segments and tailor advertising messages accordingly.
Create, manage, and optimize campaigns across various platforms, including setting up targeting parameters, bid strategies, and ad creatives.
Perform A/B testing and data analysis to continually refine and improve campaign performance.
Collaborate with the creative team to develop compelling and relevant ad creatives that resonate with the target audience.
Monitor campaign performance and key metrics in real-time, making data-driven decisions to optimize performance and achieve campaign goals.
Stay informed about changes to ad platforms, algorithms, and policies that could impact campaign performance or strategy.
Provide regular updates and performance reports to clients, highlighting key insights and recommendations.
Performance Measures:
Achievement of campaign KPIs, including click-through rates (CTR), conversion rates, and return on ad spend (ROAS).
Effective budget management and allocation, ensuring campaigns operate within established financial parameters.
Ability to adapt strategies based on changing market conditions and emerging trends.
Client satisfaction scores and feedback.
Growth and development of team members.
REQUIREMENTS:
Australian Citizens and permanent Residents are encouraged to apply.
Bachelor's degree in Marketing, Business, Advertising, or a related field.
5-7 years of experience in digital advertising, with a focus on search, social, or programmatic campaigns.
Proficiency in using digital advertising platforms such as Google Ads, Facebook Ads Manager, and programmatic ad platforms.
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
Proven track record of managing successful digital advertising campaigns that delivered measurable results with budgets in excess of $1M.
Up-to-date knowledge of industry trends, best practices, and emerging technologies in digital advertising.
Strategic planning and campaign management
Client relationship management
Team leadership and mentorship
Budget management and financial acumen
Analytical skills and data interpretation
Communication and collaboration
Knowledge of digital advertising platforms (Google Ads, Facebook Ads Manager, DV360, CM360)
How to apply:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as a Sales Manager at Civica

We’re on the lookout for a dynamic leader who has an unwavering passion for sales. This exciting new leadership role involves guiding a team of Account Managers and a Presales Lead, ensuring they expertly manage the daily tasks crucial for hitting our performance goals. As we embark on a thrilling transition to cloud-based solutions, our entire customer base is enthusiastically moving towards cloud services. This is a remarkable moment at Civica's Private Health Insurance sector, as we build upon our rich legacy of successful business operations. With a robust and energetic team already in place, we are committed to taking our performance to even greater heights.

If you have a proven track record in Software Sales or possess experience in selling SaaS solutions, we want to hear from you! You could be just the right person for this opportunity. In the role of Sales Manager, you'll spearhead strategic account and territory planning initiatives. You will craft a compelling vision and mission along with a tailored Go-To-Market (GTM) strategy for your sector. Your expertise will drive sales momentum through proactive efforts, such as forecasting, pipeline development, and thorough planning. You'll oversee a detailed opportunity management process while upholding essential disciplines. Additionally, you will provide valuable insights and guidance on deal-making and skillfully manage customer meetings. Furthermore, you'll inspire a high-performing sales team, nurturing the development and retention of exceptional talent.

In this role, you'll be actively hosting meetings with our customers, fostering engagement, gathering valuable feedback, and supporting our pipeline. You'll have the opportunity to build strong relationships and trust with senior-level clients. Please note that regular travel across ANZ will be part of the journey!

Are you Keen to know more about Private Health Insurance Business and products ?
Please check- Health and Care Information System | Civica

What you will have to be successful in this role

• Possessing an inspiring, motivational, and structured approach, with a strong customer-centric mindset.
• Ability to coach and manage behaviors and priorities based on key performance areas including pipeline management, customer coverage, white space management and account plans
• An individual capable of managing high-volume sales while adhering to disciplined and structured methodologies.
• Previous experience in Private health insurance sector
• SAAS/ Software Sales experience
• The ideal candidate should possess a mindset dedicated to overcoming challenges.
• Demonstrated ability to achieve results and develop effective strategies that cater to customer needs through a consultative approach.
• Proficiency in formulating sales plans and leading efforts to attain desirable outcomes.
• Familiarity with Salesforce is considered an asset.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Customer Success Manager, Analytics & Insights
North Sydney, New South Wales, Australia

Full-time
Career Site Team: Client Service & Sales

Expected Salary
AUD 85,000 - AUD 90,000

Company Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.

Job Description

Customer Success Manager, Analytics & Insights

Engage and build a win/win relationship with clients, where NielsenIQ supports clients in their strategic priorities and clients perceive NielsenIQ as their main data partner
Understand clients’ strategy, needs, business questions and growth opportunities
Generate and deliver impactful insights with actionable recommendations to clients to help them to develop strategies to grow their business
Manage client expectations regarding analytic requirements and commitments to ensure high service level and client satisfaction
Work closely with clients and internal stakeholders to align timelines for delivering analyses, achieving key milestones and desired outcomes
Create and share thought leadership with clients to raise NielsenIQ’s profile and engage with their broader teams
Build strong knowledge about NielsenIQ services and broader FMCG industry, acting as an expert on FMCG trends
Maintain a high level of client satisfaction measured through NPS survey
Support account development via consultative selling
Identify business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
Support Commercial teams in client meetings when advanced knowledge is needed to showcase NielsenIQ Capabilities
Revenue Responsibility
Responsible financials wrt to managing client contracts, encouraging renewal of contract and meeting growth revenue target for NielsenIQ Business
Partner with business teams for small and medium size businesses for generting leads and preparing proposals for sales

Qualifications

Years of experience: 3 or more yrs experience with very good knowledge of specific measurement or data analytics tool
Deep awareness of market conditions and client business environment
Strong planning and servicing skills
Experience working with clients to solve business issues
Strong communication/presentation and interpersonal skills.
Ability to design solutions (both standard and non-standard) to answer client business issues.
Consultative skills
Desirable - An understanding of Nielsen Practice portfolio and interconnectedness of the different solutions.


Life at NielsenIQ...

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities!

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

But wait, there’s more!

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/