Total 13 qa specialist job vacancies in Surry Hills

• Be uniquely you, come as you are
• Bring your passion and feel the energy 
• Hybrid/Flexible working 

EUC - Technical Specialist position

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicating with people and providing amazing ICT customer service

• In-person/phone/email support and responding to support tickets (Service NOW ticketing system) from our customers

• Setting up and supporting computers, meeting rooms, printers, etc.

• Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.

• Undertake routine maintenance of Endeavour group-owned technology equipment.

• Liaise with 3rd party vendors to arrange warranty repairs of hardware.

• Have a friendly, easygoing personality with excellent analytical and troubleshooting skills.

• Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.

• Provide exceptional customer service with patience, empathy, and understanding 

• Maintain Asset and Configuration management

• Staff training, development, and maintenance of procedural documentation and user guides

• Be uniquely you, come as you are 
• Bring your insights and analytics experience to support our Merchandise category teams.

As the Category Insights Specialist, build understanding of customer behaviour and needs across Endeavour Group (particularly Merchandising/Buying) through the analysis of data, identification of actionable insights and development of strategy that delivers improved customer experiences and sustainable category growth.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Ensure the customer is at the centre of decision making within Endeavour Group through the provision of compelling data-led insights.
• Collaborate with senior leaders in merchandise and marketing to address customer challenges and stay ahead in the evolving Liquor retail landscape and co-develop category strategy.
• Provide strategic recommendations to stakeholders on optimising customer experience and driving innovation within the Liquor category across range, experience, innovation and other category based initiatives.
• Use data to explain business performance, identify challenges and opportunities and provide recommendations to drive growth.
• Contribute to Monthly and Quarterly Reporting.
• Work with teams outside of Merchandising (e.g. Format Development, EDX, Customer Insights, BWS and Dan Murphy’s, etc) to deliver insights that inform business processes and deliver consistency of insight across the business. (e.g. retail brand reporting, new store insights, trade planning, etc.)
• Understand the impact of macro trends on customer behaviour and predict customer trends in drinks.
• Foster a culture of continual improvement within a high performance team.

• This is just the start, so dream big! 
• Flexible location - hybrid/remote working arrangement available. 
• This is an initial 16 hour a week role, across Saturdays and Sundays, requires availability for weekend work.

RISE is the newly created Reporting and Incident Support @ Endeavour (RISE) team that will provide essential support in managing incidents effectively and ensuring accurate reporting.

As a RISE Incident Reporting Specialist you will assist in the collection and documentation of incident data, conducting detailed analysis to identify trends and patterns in incident reports.

Overall, the role aims to facilitate the smooth operation of the RISE Team, ensuring that incidents are managed efficiently and effectively, and that accurate reporting is maintained to support organisational decision-making and improvement efforts.

Sounds good? Read on.

Here’s a snapshot of the RISE Incident Reporting Specialist responsibilities: 

• Assist in the collection and meticulous documentation of incident data, ensuring accuracy and completeness.
• Conduct detailed analysis to identify trends and patterns in incident reports.
• Collaborate with stakeholders to ensure timely and accurate reporting of incidents.
• Develop and maintain playbook templates and tools to streamline processes.
• Provide support during incident response activities, including communication and coordination efforts.
• Contribute to the continuous improvement of incident management processes and procedures. 
• Provide support as a backup resource for compliance team members, assisting with tasks such as self-exclusion, licensee exclusion, dry zone regulations, and perform mystery shop reporting across all brands.

• This is just the start, so dream big 
• A great opportunity for a Marketing Generalist to grow their career! 
• Join the luxury brand, Langtons as part of Endeavour Group.

The Marketing Specialist for Langtons will play an integral role in driving and delivering marketing and brand activity across owned, paid and earned to attract, grow and retain active customer base.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Implement marketing and brand activity across multiple channels including email, social, website, advertising, public relations and affiliates; uploading, proofing and scheduling/programming channel plans once communications are approved.
• Assist with briefing internal and external teams/partners on campaign plans, messaging and assets.
• Coordinate and lead photo and video shoots with internal/external photographers and videographers, developing clear and concise pre-production briefs and ensuring alignment with brand standards and visual identity.
• Maintain brand guidelines, monitor brand reputation and ensure cohesive branding across all touchpoints.
• Grow and engage the LANGTONS community through social media platforms, sharing content that builds meaningful connections, moderating user-generated content and building loyalty with the audience. 
• Develop and maintain ongoing relationships with journalists, editors, wine critics, producers and key media partners.
• Identify talent for tailored and tactical seeding program across influencers, KOL and wine critics respectively.
• Input into brand performance reporting including campaign analysis and measurement against KPIs, detailing opportunities for optimisation and improvement.

• This is just the start, so dream big
• 2 Year Fixed Term opportunity
• Support the Marketing categories, including AdTech and MarTech

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies.

The Category Specialist will also lead the end to end category management process for the Marketing categories, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• This is just the start, so dream big! 
• Bring your understanding of Procurement into this exciting new role.
• This role will suit an open minded, positive individual, who can navigate ambiguity.

The Governance, Supplier Risk Management (SRM) & Sustainability Specialist is an exciting new opportunity within our Procurement team.

In this role you will support the development, implementation, and maintenance of robust governance frameworks (procurement policies, processes and templates), supplier risk management frameworks and sustainability initiatives (Responsible Sourcing, Human Rights, Reconciliation Action Plan, Climate Change Strategy) to create long-term value for Endeavour Group and our stakeholders.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Support the development and implementation of effective supplier risk management frameworks, processes and enablers to proactively identify, assess, and mitigate supplier-related risks to enhance business continuity and operational resilience.
• Support the development and implementation of sustainability initiatives (Responsible Sourcing, Human Rights, Reconciliation Action Plan, Climate Change Strategy), promoting environmentally responsible practices and ethical sourcing throughout the whole supply chain. Provide procurement-related support to other departments (e.g. Sustainability, Finance) to drive continuous improvement within these initiatives. 
• Lead reporting activity to demonstrate compliance to regulatory requirements and industry standards, fostering a culture of transparency, accountability, and ethical conduct within the procurement function. 
• Contribute to monitoring and reporting on key sustainability metrics (including scope 3 emissions), contributing to progress tracking and identifying areas for improvement.
• Collaborate with cross-functional teams to integrate sustainability considerations into source to contract procurement processes (e.g. the Category Management Team, IT Commercial, Food Procurement and Pinnacle Supply Chain).
   

• Be uniquely you and come as you are!
• Join a dynamic team in an exciting time of transformation! 
• Support the Corporate Services category in our growing Procurement team! 

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies.

The Category Specialist will also lead the end to end category management process for the Corporate Services categories, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.
 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• Love what you do and leave your mark
• 2 Year Fixed Term opportunity
• Join a dynamic team, in an exciting transformational environment

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies. 

The Category Specialist will also lead the end to end category management process for the Corporate Services categories, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.

Sound good? Read on.
Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• This is just the start, so dream big 
• 2 Year Fixed Term opportunity! 
• Bring your multi functional experience and support the Category Manager for Facilities Management.

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies. 

The Category Specialist will also lead the end to end category management process for the Facilities Management category, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.

Sound good? Read on.
Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• Bring your passion and feel the energy 
• Support the Marketing categories, including AdTech and MarTech
• Join a dynamic team in an exciting time of transformation!

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies. 

The Category Specialist will also lead the end to end category management process for the Marketing categories, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.

Sound good? Read on.
Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• This is just the start, so dream big 
• Join a dynamic team in an exciting time of transformation! 
• Bring your multi functional experience and support the Category Manager for Construction & Fitout.

As a member of the Category Management Team, the Category Specialist will support the Category Manager to execute category portfolio strategies. 
 

The Category Specialist will also lead the end to end category management process for the Construction & Fitout categories, leading the development of categories and sourcing strategies, end-to-end contract lifecycle management (including strategic sourcing), cost optimisation, partnering with business functions to drive procurement policy and compliance and championing Endeavour’s ESG ambitions.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Development of category and sourcing strategies, RFXs, contract negotiations, contract management plans and supplier relationship / performance management and reporting in line with SRM/SPM plans.
• Collaborate with internal stakeholders to understand their requirements and provide guidance on procurement decisions.
• Conduct market research and data analysis to identify emerging trends, potential risks, and opportunities for optimisation via spend analysis and tail spend management
• Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
• Monitor and report upon supplier performance and compliance with contractual agreements, addressing any issues or discrepancies as needed.
• Champion sustainable procurement practices, ensuring that environmental and social considerations are integrated into decision-making processes.
• Influencing and mobilising stakeholders to deliver impactful change through clear communications and presentation
• Promote and drive a comprehensive understanding of the Procurement Policy and its associated processes.
• Represent the Endeavour Group Category Management team.

• Love what you do and leave your mark!
• A great opportunity within our commercial team supporting numerous brands
• A supportive, collaborative team environment

The Category Insights Specialist requires a unique skillset to understand customer behaviour and support our Merchandise/Buying teams through the analysis of data, identifying actionable insights and develop category strategy's that deliver improved customer experiences and sustainable growth for the category.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Using data you'll explain business performance, identify challenges and opportunities and provide recommendations to drive growth.
• Ensure the customer is at the centre of decision making within Endeavour Group through the provision of compelling data-led insights.
• Research customer behaviours using data sources and provide the business with a deeper understanding of customer needs.
• Provide recommendations and guidance to stakeholders on how to best meet customer needs via range, experience, innovation and other category-based initiatives.
• Work with numerous cross-functional teams to deliver insights that inform business processes and deliver consistency of insight across the business.
• Identify cross-category trend leadership opportunities and create business cases for major product innovation initiatives.

• Be uniquely you, come as you are
• Help shape LANGTONS Luxury Customer Experience
• Hybrid working from Sydney or Melbourne

The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them. 

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
• Operate with autonomy to do what it takes to create a seamless experience.
• Harness customer feedback, to provide insight and help prioritise work to be done.
• Understand where our customer pain points are and resolve these challenges for our customers.
• Work cross-functionally to drive business change based on customer feedback.
• Ensure the timely, accurate and appropriate response to customer queries for all channels.