Total 5 Manager food beverage service job vacancies in Australia

Skin Body Rescue Clinic The Customer Service Manager at Skin Body Rescue Clinic will play a vital role in delivering exceptional client experiences and ensuring operational excellence. This position is centered on fostering a welcoming environment, overseeing customer interactions, and streamlining service processes. The ideal candidate will manage reports from our platforms, Monday.com and Mindbody, client inquiries and feedback, maintain service quality standards, and collaborate with the team to enhance client satisfaction. Additionally, this role involves training staff on customer service protocols and utilizing our management systems to monitor performance and implement improvements effectively.   Key Responsibilities   Platform Management and Reporting Generate and monitor reports from Monday.com and Mindbody to analyze client feedback and service quality. Track client scheduling and service delivery metrics to ensure workflow accuracy and efficiency across platforms. Client Interaction and Experience Management Regularly check client satisfaction levels to ensure positive experiences across all touchpoints. Handle appointment management and respond to service-related inquiries, ensuring all client interactions are welcoming, professional, and efficient. Address client inquiries and feedback promptly, maintaining high service standards. Team Leadership and Training Lead and motivate the customer service team to achieve performance targets. Conduct regular training sessions to enhance staff skills and knowledge on customer service best practices. Performance Metrics and Analysis Monitor key performance indicators (KPIs) related to customer service and report on team performance. Analyze data to assess service effectiveness and drive continuous improvement initiatives. Inventory and Order Control Coordinate with inventory management to ensure availability of products and supplies for customer service needs. Assist in managing stock levels and reordering processes as necessary. Budget Management Assist in monitoring departmental budgets and expenditures related to customer service initiatives. Implement cost-effective solutions without compromising service quality. Customer Feedback and Surveys Design and implement customer satisfaction surveys to gather feedback and insights. Analyze survey results to inform service enhancements and address client needs.   Qualifications   Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. Basic understanding of financial tasks, such as cash handling and expense tracking. Good communication skills, with a client-focused approach. About Company Skin Body Rescue Clinic in Double Bay is a dedicated aesthetic clinic known for quality skincare treatments and a client-centered approach. We’re seeking a skilled and proactive Costumer Service Manager to ensure our clinic’s daily operations run smoothly, supporting both our team and clients. Job Publish: 06-11-2024 Job Expire: 06-12-2024 Please click to View more detail / apply .

Blue Sky Services Role Summary : The Customer Service Manager will play a key role in ensuring client satisfaction, overseeing after-sales services, and enhancing the quality of service delivery across our sites. This position requires strong leadership in managing client relationships, operational oversight, and staff development. Benefits Benefits : Competitive base salary plus superannuation Opportunities for professional development within a growing company Supportive work environment committed to quality and sustainability Task & Responsibilities Key Responsibilities Develop, review, and implement policies and procedures to maintain high standards in customer service and client relations. Act as the main contact for clients, addressing inquiries, compliments, and complaints promptly. Lead and supervise Site Supervisors, cleaning staff, and support teams to ensure efficient service delivery. Conduct regular quality assurance checks, monitor KPIs, and work with internal teams to meet or exceed client expectations. Oversee financial goals and manage budgetary requirements to maintain operational efficiency. Implement after-sales services to ensure ongoing client satisfaction and service quality. Collaborate with other departments to identify customer needs and ensure coordinated service delivery. Qualification & Experience Selection Criteria : Minimum of 2 years of experience in a Customer Service Manager or similar role, preferably within a service-based industry. Bachelor’s degree (preferred) or relevant experience Proven ability to manage client relationships, handle complaints, and provide a high standard of service. Strong leadership skills with experience in team development, performance reviews, and training. Proficiency in CRM systems, Microsoft Office, and understanding of call center operations. About Company Company Overview : Blue Sky Services, a leading provider of commercial cleaning and property services, is seeking an experienced and dynamic Customer Service Manager to join our team. We are committed to excellence and sustainability in all our services across metropolitan Melbourne and regional Victoria Salary: $75000-80000 Job Publish: 05-11-2024 Job Expire: 05-12-2024 Please click to View more detail / apply .

Deskspace Ventures Pty Ltd To be responsible for the client service standards of our organisation and ensure clients’ expectations are being met.  BenefitsTask & Responsibilities Supervise all client services operations and procedures on a day-to-day basis Respond to any client service issues, maintain good relationships with our clients and ensure maximum client satisfaction Develop and implement effective and efficient client service procedures Review and update our client service polices and standards as required Meet regularly with management to discuss and report on budgetary requirements, sales targets and other relevant KPI’s Assist with recruitment of client service representatives Respond to client requests and needs by organising, coordinating and facilitating any necessary works to be performed by our sub-contracts  Keep good records of interactions and correspondence with clients and maintain client details Generate and follow up sales leads with potential clients Manage, motivate and provide training to all staff and sub-contractors as required to ensure optimal client service standards are maintained at all times Work with agencies that refer us new clients, and ensure good relationships are maintained with them Create contracts for new clients; renew contracts for existing clients Oversee invoicing tasks Qualification & Experience Diploma level qualification or 3 years relevant work experience.   About Company Co working space. Salary: $75000-85000 Job Publish: 13-08-2024 Job Expire: 12-09-2024 Please click to View more detail / apply .

THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to [email protected].     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

Good for all Pty Ltd Job Ad Position : Customer service manager Company : Good for all Pty Ltd Location : Darwin Australia Tasks and Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification Requirements Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities Bachelor's degree or relevant field Benefits Competitive salary Paid time off Career growth opportunities Apply Here  Recruiter Email : [email protected] Benefits Competitive salary Paid time off Career growth opportunities Task & Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification & Experience Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities with a focus on team development. Bachelor's degree or relevant field Proficiency in CRM software and Microsoft office Suite. About Company Good for All is a Northern Territory-based packaging wholesale trader who concentrates in packaging services. Good for All offers the most convenient, inexpensive, environmentally sound packaging service. Through environmentally sound practices such as using only eco-friendly and reusable packaging materials, Good for All is able to offer competitive pricing that is easily able to undercut competing services. Good for All is an innovative eco-friendly packaging company, based in Berrimah, Northern Territory that supplies fashion-forward bags and diversified products to eco-conscious retailers across the country and around the world. We work with each client individually to custom design cutting-edge, repurposed packaging. By providing comprehensive distribution services and inventory management, we can supply quality materials for businesses of all sizes. Salary: $1000-79544 Job Publish: 28-03-2024 Job Expire: 27-04-2024 Please click to View more detail / apply .