Total 6 job vacancies by ServiceNow

The APAC Strategic Events and Audience Marketing Director will have overall responsibility for developing and implementing the Geo event marketing strategy, helping bring ServiceNow flagship and key events to life through engaging physical and digital experiences, possess a deep understanding of marketing across a customer lifecycle to join the team and be an active player in our larger marketing team at ServiceNow. The ideal candidate will need to have a strong background in building and executing high-calibre, pipeline and revenue generating programs and is ready to deliver high business impact with programs delivered at scale. 

The right candidate ideally has strong written, communication and project management skills, and is comfortable working in a fast-paced, high-pressure environment. They should have experience managing teams and is comfortable with all forms of digital, event, account-based or content marketing to conceptualize innovative programs with pragmatic delivery.  

The successful candidate will be looking to join a dynamic Integrated Marketing team in a high-impact, high-growth, fast-paced role, which reports directly to the APAC Senior Director, Integrated Marketing. 
 
Essential Tasks, Duties and Responsibilities 

• Create, develop, & deliver an integrated event marketing strategy with full responsibility for achieving delegate registration, attendance & pipeline targets. 
• Collaborate and work effectively with cross-functional teams to orchestrate customer marketing programs with scaled execution in an assigned area of excellence, such as Acquisitions & Growth campaigns, User Groups & Communities, Influence & Advocacy and Developer Relations  
• Power consistent and seamless customer experience across these programs to increase business outcomes and drive velocity, by working collaboratively across global and regional ServiceNow teams, especially in Sales and Marketing.  
• Drive innovative ideas and provide guidance on best practices to elevate, scale and activate programmes across the region 
• Effectively integrate multiple channels for all marketing campaigns including social media, email, telemarketing and partners 
• Deliver multi-channel marketing campaigns that are data-driven, with a focus on increasing audience acquisition 
• Review and define a strategy for managing and growing our marketing database 
• Manage event projects, budgets, and timelines 
• Ensure business goals are met, budgets effectively managed, and effective communications and reporting with all stakeholder groups involved 
• Have superior project management skills, analytical and data-driven mindset to continuously iterate to optimize performance and efficient outcomes. 

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across entire function.
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.  
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead purpose and culture of team and company.

The Industry Marketing team is at the forefront of our company’s growth, helping the world to understand our unique value and its relevance by industry. We seek a passionate marketer who can define the best program of action to excite and mobilize Global Public Sector (GPS).  In this role, you will distill our platform and products into compelling value propositions that motivate audiences toward deeper engagement with ServiceNow. Your role in helping us to reimagine the future of work will require thought leadership, action-orientation, commitment to excellence and incredible teamwork. This individual contributor role reports to the Sr. Director, Industry Marketing.

 What you get to do in this role:

• Define ServiceNow’s value proposition for Global Public Sector, its Solutions and included set of products, globally; create the narratives for the key buying centers
• Help to fuel the growth of Global Public Sector by contributing to scale marketing and selling motions: optimize motions for Public Sector target personas, aligned to mission areas and solutions, sales maturity, market maturity and solution-market fit
• Provide input to compelling content across a variety of asset types (research, white papers, presentations, customer stories, e-books, etc.) and communication platforms ( .com, social, blogs, webinars, email, events, community and more)
• Partner with product management to articulate value propositions and amplify release-related deliverables; ensure alignment between product-level and industry-level messaging and taxonomy; ensure relevance of messaging to industry audiences
• Identify, validate and develop cross-organizational use cases for our products and solutions
• Provide field go-to-market enablement content based upon that team’s strategies for effective selling and value-based selling principles.  Relationships include linkages to Partner, Analyst and Client Advocacy teams
• Help drive scale efficiencies across ServiceNow: run communities of practice, participate in planning and interlock meetings, make process improvements, and generally mature the marketing functions upon which you have influence
• Collaborate with linked global marketing teams to create end-to-end marketing programs that drive scale and value, and which are designed with localization in mind (linked teams include campaigns and pipeline demand generation, regional and account-based marketing, public relations, internal communications and brand)
• Act as a spokesperson for ServiceNow solutions to internal and external audiences, including sales kickoff, sales training, executive briefing center, Knowledge, events, webinars, industry conferences, and analyst briefings
• Help support key conferences and regional events - including speaker selection, content reviews, and messaging support
• Help develop and deliver sales training content to improve funnel and sales performance

To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform. 

The company is looking for a Head of Global Public Safety who is an expert in Public Safety Solutions and has a deep understanding of the emergency management life cycle, including planning, response, recovery, and resourcing. The position provides visibility within ServiceNow and an opportunity to support accelerated sales results.  

You understand the core Public Safety business processes and surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Safety and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps. 

What you get to do in this role: 

• Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.  

• Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.  

• Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy. 

• Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market. 

• Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally. 

• Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each. 

• Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative). 

• Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.  

• Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies. 

• Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector. 

• Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions. 

• Create and lead of global Center of Excellence on public safety. 

• Integrate, curate, and share use cases globally related to public safety. 

• Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy. 

• Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges. 

ServiceNow is currently seeking a Director, Services Sales for ANZ, who will be responsible for managing a team of Sales Leaders, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, training and enablement services, and ServiceNow Customer Success offerings. The role reports to the APAC Customer Outcomes Senior Director.

The ideal candidate must have deep experience in professional services sales leadership and have the drive and motivation to coach and mentor a geographically and culturally diverse team. They will drive bookings targets that meet the strategic objectives of ServiceNow Customer Outcomes in support of its customers and ecosystem partners.

What you get to do in this role:

• Manage a team of Sales Leaders to drive services sales in support of ServiceNow’s global Customer Outcomes strategy, within new and existing customer accounts, spanning all industries and territories in ANZ.
• Own the ANZ CO Bookings quota and drive services sales across the full portfolio of offerings
• Build and drive the Geo services sales Go-To-Market strategy in conjunction with the software sales leadership and cross-functional team
• Actively engage in territory planning, relationship development, and opportunity development and driving bookings by assisting Sales Leaders and Services Executives in closing opportunities
• Recruit, coach, and mentor a diverse team to drive excellence and manage performance expectations
• Manage and report accurate forecast and pipeline to the business; coach the team and drive linearity and accuracy
• Achievement of services sales quotas on a monthly, quarterly and annual basis
• Act as the Subject Matter Expert in C-level meetings and lead the conversation on implementation and transformation
• Build effective collaborative relationships with Sales, Solution Consulting, Technical Support, Legal, Sales Operations, Marketing, the Partner ecosystem and ServiceNow executive team
• Establish an open ecosystem that leads to the growth of our strategic partnership with key partners and ecosystem players
• Influence and align stakeholders across executive management to improve business effectiveness and productivity in combination with cross-functional partner teams.
• Collaborate and co-innovate with internal teams, partners and customers to demonstrate the value of the ServiceNow Digital Experience Strategy
• Establish GTM strategies (In collaboration with product, industry and sales teams) for new products and expansion of existing ServiceNow capabilities.
• Support patent work and evangelize (articles, blogs, events)

To propel our next phase of growth, ServiceNow has invested in a Financial Services Industry organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform Financial Services using ServiceNow's powerful digital workflow platform.

Join a team that re-shapes Financial Services, partnering with leading financial institutions and the most inspiring Fintechs in the world. We are always evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

We are looking for a Banking Industry Go-to-Market leader for ANZ to join our Financial Services Go-to-Market organization. This is a dual role that assumes leadership for our Financial Services Go-to-Market in Asia Pacific and Japan while focusing on the ground with our banking sales teams and customers in ANZ.

You are a Banking industry expert with a knowledge of the Retail, Commercial and Corporate banking solution stacks across the application, workflow and data/integration layers.

You understand the core Banking business processes and surrounding technology ecosystem, including systems of record and third-party data providers.

You have deep knowledge and experience working in and/or selling into the banking ecosystem throughout Asia Pacific and Japan, with deep expertise of the ANZ banking ecosystem.

You have a technical vision for ServiceNow's opportunity to transform Banking and will work with customers and partners on the architecture for the solutions with care for this vision. You will work with pre-sales technical resources to gather solution requirements and help them on solution roadmaps and architecture. You will provide visibility within ServiceNow and an opportunity to provide incredible results during sales cycles while achieving quarterly and annual sales goals for an assigned territory. You will build a team of high performing Go-to-Market Banking industry domain experts and lead this team to drive meaningful growth in the Asia Pacific and Japan regions.

What you get to do in this role:

· Field and Partner Enablement: promote internal pre-sales technical resources and System Integrator and Independent Software Vendor partner ecosystem on Insurance solutions. Build an insurance community of ambassadors enabled on the ServiceNow Insurance Services message and solutions.

· Customer Engagement: Work with customers to understand their transformation priorities and help co-create value-based Insurance solutions. Bring deep process knowledge of underwriting, claims and customer service in Insurance to improve strategic opportunities and identify new use cases.

· Market-Facing Engagement: Present to large customer audiences and build relationships with CxOs.

· Team Building: build a team of high performing banking industry domain experts that drive top notch coloration with sales, customers and partners.