Total 6 product specialist job vacancies in Sydney

• Financial Services - Leading Super Fund Provider 
• 7 Month Fixed Term Contract 
• Sydney Located
• Hybrid Working - Blend of Sydney Head Office and Home

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Role 

The BPM Tool Specialist responsibilities include:

• BPM System Configuration & Administration: Build, configure, administer and update process management artefacts within the BPM system such as process architecture, process standards, process attributes, user interfaces, datasets, and workflows. Assist in integrating with existing systems and databases, enabling seamless data integrity, exchange, and accessibility.
• BPM System Requirements: Continuously manage, prioritise and align BPM system components to business requirements and the BPM system lifecycle.
• Training and Support: Develop training materials and provide ongoing support to users, addressing any technical or usage-related questions.
• Reporting & Analytics: Create and share BPM system reports with Business Owners to provide insights and identify opportunities for continuous process improvement or process re-design.
• Stakeholder Collaboration: Collaborate with stakeholders, experts, vendors, and technical teams to align system design with business requirements for a fit-for-purpose BPM solution. Promote the BPM system and its usage in BPM.

• Permanent Role within a focused, fun and purpose led group
• Further develop your skills in a highly experienced team
• Linkedin top 5 places to work
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As Marketing Specialist this is a key role within the Member Experience team focused primarily on acquisition and onboarding of new members and employers. You’ll work within a collaborative team environment to:

• Help shape the design of member experiences to create super our members love in the acquisition and onboarding phase of the member lifecycle
• Design and implement data-driven marketing strategies and communications to help members onboard seamlessly and in an engaging way
• Support the acquisition and onboarding of new employer and member relationships

This role or team members may at times support retention and retirement-focused activity depending on member and business priorities. You’ll work closely with your team leader, constantly striving to exceed expectations and surprise and delight Rest members.

• Execute omni-channel marketing strategies to deliver a target member experience that will engage and delight members so they wish to remain with Rest through retirement
• Implement data-driven interactions that support the target member experience employing agile methodologies where required to deliver at pace
• Execute highly focused marketing campaign activities and content to retain members and support the retention of employer relationships via a range of channels
• Contribute to a small team of marketing professionals, living the Rest values
• Brief internal and external agencies to develop content that helps deliver on our mission to make super simple

• Work closely with teams across Rest to ensure marketing activities are coordinated and aligned to Rest brand standards and the desired member

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Endpoint Management Specialist ensures the optimal performance, security, and management of all user endpoints within the organisation, including laptops, mobile devices, and tablets. This role focuses on maintaining the integrity and functionality of endpoint devices, contributing to strategic planning, and providing expert technical support. 

• Manage Endpoint Patching Solutions:
  • Operationalise and manage the 3rd party application patch solution to support the remediation of laptop and mobile device vulnerabilities. Ensure timely and effective patch management through regular weekly and monthly update cycles.
  • Operationalise the Defender Vulnerability Add-On to support resolving incidents and issues across user endpoint management. Monitor, identify, and resolve security threats, including malware, unauthorised access, and other vulnerabilities.
  • Manage Intune Update Rings and OS Update Lifecycle: Configure and manage Intune update rings to control the rollout of updates and patches for endpoint operating systems. Oversee the entire lifecycle of OS updates, ensuring compatibility, stability, and security of all user endpoints.
• Maintain Endpoint Platforms:
  • Ensure Intune and other endpoint platforms adhere to industry best practices and standards. Regularly update and maintain endpoint security settings and configurations.
  • Deploy and maintain Mobile Device Management (MDM) for organisation-owned devices and Mobile Application Management (MAM) for BYOD devices. Provide comprehensive user education and support to enhance user compliance and security awareness.
• Security and Configuration Management:
  • Implement and manage security settings, scripting, deployment, MDM, applications, and OS support. Adhere to security standards and frameworks such as ISO 27001 and NIST.
  • Manage configuration for Mac and Windows laptops, iOS, and Android phones and tablets to enhance security posture. 
• Collaboration and Incident Resolution:
  • Collaborate with security and operations teams to drive resolution of vulnerabilities on user endpoints. Use established tools and processes to manage incidents, including antivirus software, endpoint detection and response (EDR) tools, and security information and event management (SIEM) systems.

The Knowledge Management Specialist is responsible for creating clear, concise and accurate content for knowledge articles in ServiceNow for various audiences, including users, developers, and other internal stakeholders. This includes review of existing collateral on the Intranet, policies, user guides, training materials, standard operating procedures, and other documentation for migration to Knowledge articles. The Knowledge Management Specialist must be able to understand complex technical information and communicate it clearly and effectively to a non-technical audience.

They have a high attention to detail, can think strategically and creatively to solve briefs, can work collaboratively with stakeholders from across the Rest business, and have a natural flair for creativity.

Key Accountabilities/Responsibilities

• Research, write and edit knowledge articles, including the review of user manuals, installation guides, technical specifications, , and other documentation for suitable contents.
• Migrating existing Knowledge Base Articles from legacy system (Kentico 9) to ServiceNow Knowledge Management.
• Work closely with subject matter experts to gather information and understand technical concepts
• Ensure consistency and accuracy of technical content across all documents
• Collaborate with cross-functional teams to ensure documentation meets the needs of its intended audience
• Use appropriate formatting, illustrations, and multimedia to enhance documentation in compliance with branding guidelines
• Create high quality and effective copy for Rest staff (and where relevant for employers) that is consistent with the Rest brand strategy
• Work in conjunction with the Rest Branding Team to creatively solve briefs in a differentiated, innovative and effective way

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role is accountable for the overall Investments data product vision and roadmap ensuring this not only delivers business needs, supports the execution of the Investments strategy, and ensures the platform is scalable and resilient.

Accountable for defining and developing the product roadmap to deliver on Investments team user needs for data, analytics and reporting.   Will define the vision and lead the experience for their product; driving to lead the market and ensuring a process of ongoing iterative improvement in line with the wider Investments strategy. 

The role is embedded, and will work day-to-day, within the cross-functional Investments Services and Transformation enablement function.

Vision, roadmap, and priorities is set by a product owner in consultation with the Investments Business and head of Investment Services and Transformation and the Investments Data Governance & BAU lead. 

The team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, quality assurance, scrum master, etc).  

Key Accountabilities/Responsibilities

• Accountable to create and maintain the Investment data strategy, leading a team of BA’s, analysts, and BI specialists.
• Drive the product roadmap of the investments data ecosystem to deliver data driven analysis, reporting, and insights
• Accountable as the Data Product Owner for Investment Transformation initiatives, ensuring alignment of program deliverables to broader data roadmap and capability uplift targets.
• Acts as a conduit between Investment Change Portfolio Delivery & wider Investment Team.
• Manage and develop the product roadmap for relevant products to deliver on business and user needs including working closely with the project team members to align with both the organizational vision and strategy as well as the enterprise data & analytics strategy. 
• Extensive product research to evaluate competitor activity, strategies, and emerging market trends locally and globally.
• Ensure that product roadmap decisions are based on a ‘test and learn’ approach where feedback from stakeholders is incorporated into future product development cycles.
• Ensure product vision is clear, documented, and communicated including collaboration with internal and external stakeholders and responsible for driving buy-in with senior executive team for product roadmap / vision. 
• In collaboration with business analyst, define, identify, and document detailed business requirements and functional content features needed to meet requirements. 
• Collaborate closely with development team(s) to ensure that solutions delivered are resilient, scalable, and performant.  Ensure that data technical debt is managed effectively and that all aspects of the product development process are running smoothly.
• Provide thought leadership on the implementation of Data solutions to ensure the right balance between speed-to-value and sustainable, scalable solutions.
• Work closely with the stable team to ensure they understand the “what” and the “why” in backlog and story prioritization. Provide backlog management, iteration planning, and elaboration of the user stories. 
• Own and direct the design of the Investment data architecture, collaborating with the architecture team to continuously plan the ongoing target state and scope of the Investment Reporting and Analytics platform.
• Active participation in Product Community of practice to support incremental maturity of organization's product team capability.
• Lead business engagement, driving change and aligning Data with enterprise needs through a strong ability to build, establish, and maintain relationships with key stakeholders.
• Manage demand and engagement processes, data sourcing and continuous product delivery. 

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Product Engineering Manager will oversee and lead software development engineers responsible for developing, maintaining, and optimising Rest’s mobile app, web portals and all customer facing digital capabilities, ensuring API development standards are followed along with security and compliance policies. The Product Engineering Manager plays a crucial role in providing guidance and technical leadership to the development of API and frontend functions in the product teams.

Key Accountabilities/Responsibilities

• Ensure all changes to APIs are developed following the API platform team standards, this includes branching strategy, and right controls and checks in CI/CD pipelines that enforce and verify compliance with how APIs should be built, tested, deployed and operated. 
• Implement security best practices in the SDLC of API to protect sensitive data and transactions. Ensure compliance with regulatory standards as well as standards set by platform teams including managing APIs access and authentication. 
• Oversee the release process for product API in every stage. Have contingency plans in place to address potential deployment failures or disruptions. Drive culture of zero-downtime deployments. 
• Enforce coding standards, testing practices, and documentation guidelines to ensure front end components and API are robust, well-tested, and well-documented to minimise the risk of bugs and vulnerabilities. 
• Collaborate closely with solution architects, product owners and engineers to define scalable, reliable, and efficient API that meet product needs, while also assessing potential security and performance risks. 
• Oversee the entire SDLC of APIs and frontend components, including versioning, deprecation, and sunsetting of relevant APIs as well as secure practices for frontend code. 
• Manage a team of engineers, providing guidance, mentorship and goals and performance review. Foster professional growth of team members through career development, training and skill-building opportunities. 
• Drive initiatives to introduce observability and monitoring best practices. Monitor and optimise product APIs performance, stability, and reliability to handle increased traffic and usage, proactively addressing bottlenecks and issues 
• Identify, assess, and prioritise risks associated with API development, deployment, and maintenance, and develop proactive strategies and controls to mitigate these risks aiming at minimising end product exposure. 
• Stay up to date with industry trends, new technologies, and best practices to continuously improve product APIs and drive innovation. Foster a culture of continuous improvement within the team, encouraging learning and skill development