Total 6 job vacancies by OFX

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role 

Reporting to the Head of Australia & NZ, you will be responsible for growing the client base in Australia via the Accounting Partnerships acquisition channel. There are two primary purposes of this ‘player-coach’ role:

1. The first is to act as a BDM - to individually source, acquire and on-board new Accountants & subsequently to expand the volume of SMBs engaging with our SaaS Platform
2. The second is as a Team Leader - to lead the broader team to accelerate revenue growth from acquiring new and managing existing Partners and their end clients.

This role will play an important part in helping build out the strategy, customer value proposition (CVP), products and go-to-market (GTM) approach for a relatively new growth channel in OFX – the Accountant channel. We believe an exciting growth opportunity can be unlocked around our new SaaS platform and associated products and features for Accountants and Bookkeepers, who will be both users and referrers of the platform.

The role will help us identify and drive new business opportunities, grow our existing Accountant portfolio, develop OFX’s reputation externally as an industry thought leader and oversee the day-to-day management of the segment.

What you do

The BDM component consists of qualifying prospects, driving awareness and consideration of OFX’s value proposition and pitching our SaaS solution to Accountants, Bookkeepers and Trusted Advisors. It includes:

• Present and explain OFX’s valuable proposition, products, and services to targeted partners with the aim of onboarding end customers.
• Grow new revenue for the Australian business by establishing new clients. You will be assigned an annual target with quarterly or monthly milestones.
• Actively engage and lead prospects through the pipeline by understanding their challenges & aspirations and helping them understand how OFX can make them more profitable & scalable.
• Attend industry functions, such as association events and conferences; provide feedback and information on market and creative trends.
• Develop and execute sales strategies to help us reach our product and commercial objectives.

The Team Leader component consists of providing management support and direct oversight to a team of BDMs and Account Managers. It includes:

• Direct revenue responsibility. Drive performance across several qualitative and quantitative metrics such as Direct EBITDA, Revenue growth, Cost, New Transacting Clients, Active Clients and Product Penetration.
• Responsibility for building and growing the Accountants channel as a new high growth SMB channel for OFX. Own the refinement and execution of the strategy including GTM approach.
• External focus, and market development. Build an outstanding reputation for OFX as a thought leader in the Accountant and Bookkeeper space. Launch and establish an external Accountant Advisory Council.
• Manage effectively the sales cycle including pipeline and operating cadence for the team.
• Work closely with Product and other key stakeholders to provide client led feedback and ideas to continuously improve the CVP & sales motions for the target market.

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner while working with the Tech Lead and Engineering Managers to design solutions as appropriate. Working in an agile environment you bring excellent problem-solving skills while delivering quality software. On a day-to-day basis the Software Engineer is actively helping enhance the continuous improvement of our technical delivery and agile processes while positively contributing to discussions and team dynamics. The Software Engineer will proactively seek to learn and grow on the job to push the quality of the team's delivery forward. The Software Engineer is responsible for delivering high quality application, automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and Engineering Manager in delivering code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Ensure you take ownership of work and collaborate effectively with the team. Seek clarification from Engineering Manager, Tech Lead and senior engineers.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the Engineering Manager and Tech Lead to create solutions and conduct spikes when required.
• Participate in code reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.
• Document solution proposals, decisions and guides to troubleshoot and maintain systems we own.
• Stay curious and learn and acquire skills on the job.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner in
accordance to the requirements laid out by the architects and technical leads. Working in an agile
environment you will provide technical expertise and support while delivering quality software. On a
day to day basis the Software Engineer is actively contributing to the continuous improvement of our
technical delivery and participating in the agile processes while positively contributing to discussions
and team dynamics. The Software Engineer is responsible for delivering high quality application,
automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and senior engineers to deliver code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Participate in a collaborative working environment and contribute positively to a high-performing team.
• Identify complex areas of code that require refactoring and technical debt and ensure these are addressed as appropriate.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the solution and application architects to create solutions and conduct spikes when required.
• Participate in design reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

Reporting to the Head of Data Capabilities and Insights, the Data & Insights Analyst will provide accurate, timely and relevant business analytics by creating reports, dashboards and presentations on analysis and insights to meet operational needs and recommend improvements.

You will develop an expert understanding of OFX’s business and processes and ensure the effective management of data points from creation through to exploitation in addition to driving the maturity and evolution of the data model and associated practices to support the future and ongoing needs. 

As an integral member of the Data & Insights team, you will contribute to the development and evolution of OFX’s data framework including data governance, metadata management, quality management, business intelligence, and the practice of analytics and data science. The Data & Insights Analyst will positively contribute to the Data & Insights practice at OFX, sharing knowledge and learnings to build consistency with how OFX discusses, promotes and reports on data & insights.

What you do

• Develop an expert understanding of OFX’s business and processes working hand in hand with key stakeholders and team members throughout the business to deliver key prioritised business outcomes
• Understand and communicate the wider Data & Analytics Strategy to ensure alignment of the business priorities and decision making
• Contribute to the evolution of the Data & Analytics Strategy working within the operating framework and ensuring adherence to the core data capabilities and artefacts
• Ensure the effective management of data points and the data model from creation through to exploitation
• Drive the maturity and evolution of the data model and associated practices to support the future and ongoing needs
• Challenge the business stakeholders to ensure the delivery of valued outcomes, with the goal of building less reports and more artefacts that provide insights that evolve and enhance our business efficiency and effectiveness
• Help define and set effective metrics and to ensure success
• Management and mitigation of technology risks using proper governance
• Lead engagement with vendors and partners within specified domain to ensure delivery of OFX’s business outcomes
• Be able to engage successfully with other members of the broader analyst team contributing the development of a ‘Centre of Excellence’
• Work as part of agile delivery teams where required
• Advocate for the Analytics team, working on the Data & Analytics practices, communicating business unit strategies and priorities to help delivery on the key business priorities
• Maintain consistent and constant communication with stakeholders

The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Be the first point of contact on all issues relating to the international payment process.
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
• Interact with new and existing clients on inbound/outbound calls/emails.
• Escalate calls within the company if required in accordance with internal procedures.
• Follow up with clients in accordance with AML/CTF regulations. 
• Communicate effectively with internal departments when required i.e. Compliance. 
• Contact clients in a timely manner to confirm their transfers.
• Respond to client queries across all facets of the payment process including tracking funds. and coordinating responses with Operations and Settlements.
• Gain knowledge of and remain up to date on relevant legislation.