Total 24 beverage manager job vacancies in north sydney new south wales

As the Senior Finance Manager in the SIXT business division, you will be responsible for managing and overseeing the financial operations of the division including ownership of the customer billing process. You will ensure accurate financial reporting, compliance with NRMA Group policies, and the efficient use of financial resources.

What You'll Do

• Management of month end and year end close activities in line with NRMA Group timelines
• Manage the compilation of the monthly balance sheet and annual budgeted balance sheets
• Preparation of monthly BAS, FBT and Income Tax provisions and return calculations, including liaising with Group Tax
• Oversee the effective operation of controls to monitor compliance with policies such as delegation of authority and travel/expense management
• Lead the development and implementation of effective transaction capture and billing process, including management key stakeholders in Product development, Operations, Technology and Franchisees
• Lead the financial control and accounts receivable teams, ensuring they have the necessary resources and training to perform their roles effectively
• Inspire confidence and efficiency within the team and across the broader business for the delivery of timely, high-quality service to internal and external customers

What You'll Bring

• Effective leadership and management skills and proven track record in people management
• Tertiary level qualification in a relevant finance discipline including CA/CPA
• 3+ years’ experience in a similar role
• Strong skills in Excel and proficient across a range of MS suite platforms and other reporting systems and tools
• Exceptional communicator – in writing, spoken word and presentation
• High level attention to detail
• Excellent organisational and time management skills
• Ability to engage a range of stakeholders across a multi-disciplined business

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Report to the Resorts General Manager, you will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and a positive culture amongst the team to enhance guests and key stakeholders relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from Food and Beverage and Events, to Housekeeping and daily operational leadership. 

What You’ll do

• Oversee the smooth running of park day to day operations
• Provide a versatile and hands-on approach in supporting your department heads to ensuring quality standards, effective communication and consistency across all areas of the resorts operation
• Ensure an amazing guest experience and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of Park operations and ensure the Resort is structured effectively in order to exceed guest service
• Focus on enhancing employee culture and retention
• Oversee and ensure a seamless operation in the Food and Beverage and conference/events space
• Support the General Manager to monitor and manage key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture
• You will have previous experience as an Operations Manager, Hotel/Resort or Assistant Park Manager, or Head of Department in a large property
• An ability to understand employment awards
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest service
• You walk the talk and can communicate to team members, guests and stakeholders of all levels.
• Previous experience in food and beverage, or events based related management is an absolute bonus

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We will be actively recruiting for this position immediately, so do not hesitate.  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Do you have experience in leading a team?  NRMA Sydney Lakeside Holiday Park at North Narrabeen is seeking a Full Time Permanent, Grounds and Maintenance Manager!  You will work a steady 9-5 from Friday - Tuesday.

What you will do:

Our Grounds and Maintenance team will ensure the highest possible standards in presentation and safety of assets, grounds and facilities.  As department manager, you will settle into our Head of Department management structure and assist in providing leadership, oversight and daily coordination to grounds and maintenance duties, task allocation and team rosters. You will ensure effective communication and liaison with other park management, to guarantee a smooth resort operation and product.  You will:

• Ensure the grounds and maintenance team have direction daily and receive any training and development that may be required. 
• Ensure adequate coverage as required 
• Ensure all equipment is serviced and maintained 
• Attend and contribute to leadership meetings as required
• Ensure and maintain a safe environment for our employees and guests 
• Wear your uniform with pride – you are happy to get your hands dirty to support your team and go the extra mile with a smile on your dial to assist our guests 
• Act on incidental guest service assistance with minor maintenance repairs across our sites, cabins, villas, amenities and other facilities.
• Assist the team to service water park - repairs and maintenance as required
• Assist with any on site projects, or repairs as required.

What you will bring:

• Proven experience in leading, influencing and bringing out the ‘best’ in a team
• Trade qualification (or similar) is a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery 
• A can-do attitude and an ability to flex style depending on your ‘customer’ 
• Knowledge and understanding of basic hygiene requirements and safe working procedures
• You are hardworking, energetic, enthusiastic and possess a high level of physical fitness

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

NRMA Murramarang Resort,  is located just north of Batemans Bay, but once you have reached our destination, it feels almost a world away.

We offer an extensive range of camp/caravan sites and accommodation options, from beachfront villas to glamping tents!  Nestled between the bush and absolute beachfront at South Durras, we offer a multitude of facilities for the young and young at heart; resort style pool, events facilities and onsite dining options.

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

What you’ll do:

Reporting to the General Manager, you will form and play an integral part in our Head of Department structure.  You will ensure the highest possible standards of efficiency and professionalism in the Front Office / Guest Services department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to the front office team; from task allocation to team rosters and an escalation point for guest or team queries. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, with a genuine interest in engaging great conversation with our guests 
• Proven experience in leading and managing teams with a customer service focus – hospitality/tourism industry will be highly regarded
• Effective time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays as required
• CRM system experience not essential but highly regarded (Newbook and/or RMS)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

SIXT Australia is on the lookout for a Fleet Optimisation Manager to join our team on a permanent full time basis.

The role offers the flexibility to work from home and across our Sydney CBD and/or Olympic Park offices as agreed and required for the role. This role can also be based remotely at any of our offices.

The Fleet Optimisation Manager is responsible for the management of the SIXT Australia fleet to deliver and exceed set business targets. This role contributes to the optimum utilisation of the fleet and assists key stakeholders in identifying opportunities to vary fleet mix and numbers to meet business requirements. The Fleet Optimisation Manager plays a critical role in ensuring the fleet’s operational readiness, cost efficiency and alignment with business objectives.

Your key responsibilities will include:

• Making fleet recommendations to stakeholders based on apparent trends with regard to utilisation and pricing  
• Monitoring and controlling floating fleet issues; repatriation of fleet back to site locations where necessary to maximise utilisation  
• Assisting with the acquisition of fleet and disposal of fleet in line with the national fleet plan  
• Driving rental days and utilization of vehicles through forward planning & repair monitoring  
• Identifying and implementing growth strategies to drive business performance
• Conducting analysis and reports to ensure business targets are being met and outlined

The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group of all the national motoring clubs around Australia eg. RACV, NRMA, RACQ, RAA.  

The position reports into the NRMA and demands a high level of strategic, commercial and people leadership skills, as well as influencing capability, attention to detail and a desire to drive continuous improvement through research and development programs.  

Within this context, the Senior Manager NTSU will manage a team of three, foster strong relationship across market leading vehicle OEM’s and other key bodies across the Automotive Industry, with a mandate to ensure that Roadside Patrols and Towing have access to the latest technical information. 
 

What You'll Bring 

• Leadership, ability to coach/mentor and develop, lead multiple insource/outsource teams, manage performance and achieve goals. Training experience beneficial but not essential 
• Pragmatic in approach to activity and delivers real world solutions 
• Tertiary qualifications in management, business, finance or a related discipline 
• Resilient by nature and ability to effectively lead through a transformational landscape  
• Extensive experience in senior management within a customer service environment 
• Business/commercial acumen combined with highly developed financial and business skills 
• Exceptional and accurate data analytical skills combined with the ability to think strategically 
• Excellent interpersonal skills to work with executives, resolve differences and facilitate decision making 
• A strategic thinker, with high level communication skills 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

• Spearhead NRMA’s growth by strategically identifying new business opportunities and expanding market presence

• Know you belong, working for an Employer of Choice and iconic Australian brand

• Enjoy flexible working arrangements and career development opportunities 
   

What you’ll do

Play a pivotal role in driving NRMA Roadside’s growth by strategically identifying new business opportunities, expending market presence and nurturing client relationships; across our battery and towing divisions. 

• Develop and execute innovative battery and towing sales strategies and continuous improvement initiatives to drive customer growth and penetration of emerging markets. 

• Develop business plans, proposals, and partnership agreements with defined key performance indicators to drive sales growth and customer retention; across CSC networks, B2B Accounts and NRMA Group businesses. 

• Cross-collaborate across NRMA group businesses to develop and optimise a unified sales journey for battery and towing services. 

• Support the development, rollout, and scaling of proof of concept initiatives to transition successful projects to business as usual operations. 

• Maintain comprehensive knowledge of industry trends and market dynamics in battery sales 

• Foster robust relationships with internal and external business partners to drive budgeting, pricing strategies, and product development. 
   

What You’ll Bring 

• Proven track record of success in business development, with 5+ years of relevant experience.  

• Strong knowledge of business development within mobility and related industries and the ability to understand client needs.  

• Background with managing national customer base with a blend of BDM and account management experience 

• Proven experience in building and implementing strategic sales plan to target new customer channels 

• Exceptional communication, negotiation, and presentation skills 

• Ability to work independently and as part of a team in a fast-paced environment 

• Proficiency in CRM software and sales automation tools 

• Results-oriented mindset with a focus on achieving and exceeding sales targets 

• Strong networking and relationship-building abilities 

• Ethical and professional conduct in all business interactions 

• Strong business acumen and a results-oriented mindset, with a focus on driving cost savings, process efficiencies, and supplier performance improvement.   
   

What’s in it for you?    

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  

• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  

• Discounts on all NRMA insurance products including car, home & travel  
   

Know you Belong   

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  

• Certified as a Family Inclusive Workplace  

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!  

What you’ll do:

No day will ever be the same at our bustling resort.  Work in our onsite bistro, serve a drink at our poolside bar, or take orders and run food from our Skippy’s Takeaway!

At NRMA Parks and Resorts, we work hard to provide efficient and quality service, to ensure guest satisfaction.

What you’ll bring:

• Experience in a, cafe, bistro, restaurant, or previous customer service experience.
• Ensure positive guest experience by wearing a smile on your dial - nothing is too much trouble
• Flexible attitude and be happy to pitch in and assist where needed 
• Responsible Service of Alcohol Certificate (for beverage service only)
• Barister skills are a nice to have!

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong  

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

• Help shape the financial future of the business with your commercial management expertise! 
• Join one of Australia's most iconic brands where we are all about our people!
• Hybrid work arrangements available with the opportunity to work form our Sydney offices and from home

What You'll Do

We currently have a full-time permanent opportunity for an experienced Commercial Manager - Corporate to join our Group Finance team where you will provide commercial and decision support analysis delivering key insights from costing trends and drivers.

Reporting to the Group Financial Controller, you will provide business partnering and support to the NRMA’s Corporate business functions including Technology, People & Culture, Property, Finance & Operations, Legal, Governance & Investments. You will be a trusted advisor to support stakeholders throughout the various planning cycles and provide an independent source of financial advice and thought leadership.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Your responsibilities will include, but are not limited to:

• Attending leadership forums to present the key financial and operational metrics against targets
• Conduct regular sessions with the CTO to evaluate the financial implications of the Technology strategy and operating model
• Build financial models to support technology to understand scenarios and options for initiatives as well as provide validation of business cases
• Provide guidance on optimal operating models to support future demand/capex considerations
• Provide commercial support and recommendations on vendor selection
• Identify areas of financial risk and opportunities to maximise efficiency and service
• Create and operate the financial models that help with forecasting and budgeting
• Provide commercial support to the strategic planning process
• Development and sign off of annual budgets and robust quarterly RF forecasts
• Development and ownership of the recharge model for shared services and network allocations
• Produce, review and deliver monthly performance packs with analysis and insights against targets and objectives, including benefits realisation on tech projects
• Ad-hoc deep dives and analysis into risks and opportunities for each corporate functional area
• Continue to seek improvements in the reporting and tracking of performance
• Tracking of labour spend and FTEs against target and ensure staff capitalisation in line with policy
• Manage overall supplier spend and SLAs.

What You'll Bring

• Degree qualifications and CPA/CA qualified
• 3-5 years’ experience working in commercial management in a large organisation, preferably in a similar industry sector
• Strong reporting and presentation skills
• Attention to detail with strong financial analysis and modelling skills
• Demonstrable experience in managing senior stakeholder relationships
• Ability to critically evaluate proposals and opportunities and offer commercial judgements
• Proficient use of financial and reporting tools (Oracle, TM1)

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

• Leverage your payroll expertise to deliver strategic business priorities and outcomes for now and into the future!
• Excellent leadership opportunity within the payroll function for one of Australia’s most well-known brands
• Work with a collaborative and friendly community of People & Culture professionals that are passionate about making a difference together!

What You'll Do

We have an exciting leadership opportunity for an experienced Payroll Manager to join the People & Culture team where you will be accountable for setting the direction and implementation of strategies to ensure a contemporary and best practice centralised payroll function.

In this highly visible role, it is imperative you demonstrate a deep understanding of customer’s wants and needs and engage in opportunities that are fully aligned to the business and company strategy factoring in where we are now and where we are going. The role presents as the expert in terms of what is happening within the industry, stays across technology and market trends and considers the future possibilities.

This is a full-time permanent opportunity and is based from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home and sites across Australia as agreed and required for the role.

Your responsibilities will encompass:

• As a thought leader in the field drive the payroll governance direction and frameworks
• Ensures team understand what they are doing and why and create team activities which balance day-to-day activities with long-term needs
• Actively drive the right outcomes and strategies required to ensure that Payroll is ahead of the curve in response to rising regulatory and legislative requirements
• Lead the preparation of Business Cases, Audit and Risk Committee Executive Papers and CEO Reports and communicate/present to Steering Committees/Key Stakeholders/Executives as required
• Deliver a centralised ANZ payroll operating model and establish performance measures and service level goals to track the service delivery of the team
• Shares customer insights with the team regularly and establishes a system to collect customer feedback
• Continuously assess the workloads of the team and resourcing accordingly
• Identify continuous improvement opportunities that will deliver tangible benefits to the business and wider organisation that are simple and standardised to optimise efficiencies and controls
• Continuously review the performance and effectiveness of payroll vendors to KPI’s
• Point of escalation for the team on complex operational issues and queries
• Accountability of the overall end to end payroll including annual calendar of events
• Oversee significant projects that addresses changes and developments that can affect business units and the organisation
• Develop and plan regular project status reporting
• Identification of risks, change impacts and dependencies
• Representing and having involvement with committees, change management programs and stakeholders
• Mentor and coach team members to build team capability
• Develop robust business cases to support investment in new initiatives
• Work closely with the GM People Services and Group Finance team managing budget to target.

What You'll Bring

Essential

• Strong background in payroll service delivery and setting Payroll strategies, direction and priorities.
• 4-6 years of Payroll Shared Services management experience and Payroll qualified.
• Knowledge of legislative requirements in respect of PAYG, FBT, payroll tax, STP and EEO principles.
• Sound understanding of Industrial Award/Enterprise Agreements.
• Strong leadership ability, excellent communication and well developed interpersonal skills.
• Numeric accuracy, strong attention to detail and strong usage of excel spreadsheets.
• Strong project management, organisational, analytical and problem solving skills.
• A proactive and resilient mindset, because there will be challenges that need to be overcome and problems that need to be solved.
• Exceptional communication skills and an ability to foster trust and effective relationships across all levels and diverse businesses.
• Payroll transformation experience and award/EA interperation experiences

Desirable

• Experience working with Dayforce, PayGlobal and any ERP system
• Tertiary qualification in Finance.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

What you will do:

A newly created position!  Reporting to the Resort General Manager, you will work with all departments, to drive improved net promoter scores and enhance our guest experience. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading the strategy for the activities department.  You will not be shy to get stuck in, and display a hands on approach in the delivery of certain events and activities.

You will coordinate and build a profitable and sustainable events market (Leisure Segments) within the park and facilitate events (all market segments) with the support of the operations team during the event execution.  Other key responsibilities include:

• Create and develop programs which meet the individual needs of guests that create fun and engaging activities
• Surprise & delight conference/retreat/ and wedding VIP’s
• Provide monthly managerial reporting and process
• Assisting and supporting the hosting of a wide range of travel industry and media familiarisation visits
• Provide quotes, respond to queries and drive repeat leisure business
• Provide feedback in a timely manner from any recent Groups and Conferences business and respond to feedback - personally resolving guest complaints which may arise during their stay
• Assist in setting up & packing down of conference rooms and event spaces

And so much more!

What you will bring:

• Energy, pizazz and a glass that is at least half full - if not overflowing!
• Relevant and extensive hotel/resort operational experience where initiative, organisational and advance planning skills are essential
• Evidence of a comprehensive understanding of Sales and Marketing, Conference and Banquets, Food and Beverage, Rooms Operations, Events and Cost Control
• Demonstrated ability to monitor and manage key business performance indicators and to implement and measure improvements without compromising quality of product.
• Outstanding guest relations and communications skills
• Ability to communicate to the resort team, to ensure an optimal guest experience
• First Aid & CPR Competent.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• Bring your Business Project Management expertise to help deliver projects and initiatives for the NRMA supporting our SIXT business.
• Be part of the Project Management Team within the Project Management Office (PMO) Team that will value your collaborative approach and strong stakeholder management.
• Hybrid working arrangements are available.

What You'll Do

We currently have an exciting part time (2.5 days a week) 6-month fixed term contract (with possibility to extend to 12) opportunity for an experienced and passionate Business Project Manager to join our PMO where you will work collaboratively with business owners, technology and key stakeholders across the business to build cross-functional project delivery teams.

You will provide project leadership, expertise and guidance throughout the end-to-end project lifecycle, adopting both Agile and Waterfall methodologies as required, to ensure the successful delivery of projects. You will also support the PMO responsibilities within the team to ensure effective management of project artefacts, approvals and adherence to the Project Governance Framework.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Some of your responsibilities will include, but are not limited to:

• Creation and maintenance of project documentation including overview, scope, RACI, governance, deliverables, benefits realisation plan, project plan, key milestones & schedule, stakeholder engagement plan, status reporting, feature & functionality traceability matrix and dependencies, business test plan, training, go/no go criteria, project budget and post implementation reporting.
• Plan, initiate and co-ordinate required workshops and working sessions during each of the Project Stage Gates to facilitate seamless and timely progression along intended project delivery timeline.
• For projects including technology developments, build, test and release components as well as work with Technology PM to ensure all activities are executed to overall project plan.
• Support Business Analysts and provide input into creation of traceability matrices, process flow and mapping documentation.
• Support Change Leads and provide input into change management plans, Business Test cases and training plans & material.
• Support internal business stakeholders with business proposal and business case documentation for medium and large capex projects.
• Create and maintain meaningful relationships across the organisation including but not limited to Business Owners and Sponsors, Technology, Membership & Motoring, Finance, Corporate Services.
• Establish and maintain financial management and control of projects as required to ensure projects are delivered within budget and adherence to DOA process.
• Maintain reporting and roadmap updates with tracking and governance information in a timely manner in line with the Investment Approval process.
• Ensure all projects are taken through the relevant Investment Forum at all stage gates as required to secure approval for funding as well as the Data governance process for review and approval.
• Project Administration & Co-ordination including minute taking, action lists, Risk & Dependency registers, purchase order and invoicing etc.

What You'll Bring

Business Project Manager - Level 2 role requirements

• 3-5 years+ experience in Project Management.
• Agile and Waterfall Project Management certification.
• Leadership of small programs of work comprising multiple initiatives or squads.
• Ability to lead business-driven projects and understand business stakeholder impacts and requirements.

General Project Management role requirements

• Project Management certification & experience (within both waterfall and agile environments) with responsibility for all of project delivery across different types of projects (size, complexity, industry, type)
• Strong presentation and written & verbal communication skills with the ability to form strong cross-functional relationships in a remote working environment
• Appreciation of both Technology and Business strategy & operations
• Ability to work on a diverse range of multiple concurrent projects
• Strong budget management expertise including creation of project costing and budget from ground up and reporting (actual, forecast and variance)
• Self-starter who uses own initiative and team collaboration to work through ideas, challenges, issues and risks with the ability to ask for help and guidance
• Ability to manage stakeholders and work collaboratively to ensure they complete actions, deliver on deadlines, and meet key deliverables
• Analytical and highly organised operator with the ability to work independently as well as a team player that recognises and celebrates success

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

We currently have a great 12-month maximum term contract (parental leave cover) opportunity for an experienced Content Strategy and Campaign Manager.  Reporting to the Senior Manager, Content, you will develop and manage the NRMA Membership team content strategies and campaigns to deliver a best-in-class content experience across web, app, print and social that is customer-centric while bringing to life the story of the NRMA that inspires members to journey more and engage with our program. 

The role is based from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home and sites across Australia as agreed and required for the role. 

Your responsibilities will include, but are not limited to: 

• Develop, implement and embed NRMA membership’s content strategies alongside NRMA membership’s Content and Brand leadership 
• Perform content audits or gap analyses to ensure the uniformity of content and its alignment with endorsed content strategies and business goals 
• Work collaboratively with the wider content, brand, insights, marketing, digital, product and creative services teams to translate a broad range of aims and objectives into effective, measurable strategy and content plans  
• Work closely with the member insights and data teams to ensure a customer-centric, data-driven approach to testing, measurement and refinement of content strategy to continually optimise and identify new content opportunities 
• Work with content leadership to manage the SEO strategy and incorporate SEO insights into content plans and oversee NRMA membership’s content governance model. 
• Partner with the sales teams across content and product areas to build content commercialisation strategies that are aligned to business goals and protect the company’s reputation 
• Manage quarterly content planning and NRMA membership’s overarching content calendar to enable editorial calendars to align with agreed business goals 
• Work closely with content creators and channel teams to ensure content is being created and distributed in alignment to the content strategy. This includes website, social channels, app, member email channels, and print channels 
• Oversee the planning, delivery and reporting of key NRMA Membership content marketing campaigns to meet business goals and drive value for members  
• Provide content briefs and ongoing campaign direction and collaborate with content creators and external vendors to produce effective content campaigns 
• Measure, monitor and analyse campaigns and optimise campaign performance against defined metrics and success measures by leveraging insights and data 
• Work with media team to look for PR opportunities to drive earned content opportunities including identifying trends and quick wins 
• Develop and present content strategy and campaign reports to stakeholders and senior leadership. 

What You'll Bring 

• Degree qualifications in English, Journalism, Communication or Marketing (highly desirable not essential) 
• At least 2 years’ experience in a content strategy role including planning, managing and measuring content marketing campaigns 
• At least 5 years' experience in a content production, content marketing or publishing environment 
• Strong stakeholder management and influencing skills with the ability to drive change and gain support for initiatives 
• Technology skills for updating websites or developing content architecture or integration of content into a website or platform   
• Expert understanding of planning and publishing and marketing content across digital platforms with experience in social media platforms and their performance 
• Keen data analysis skills with the ability to use GA and other digital content and marketing analytics tools  
• Strategic reasoning skills with the ability to organize multiple details into a coherent campaign 
• Expert written and verbal communication skills with the ability to create and present reports  
• Proven organisational and project management skills with the ability to multi-task and manage priorities in a fast-paced environment  
• Storytelling mindset that seeks to understand what audiences consume and how to create it 
• Up-to-date with the latest trends and best practices in content marketing and measurement. 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility and well-being benefits to balance all of life's priorities  
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Discounts on all NRMA insurance products including car, home & travel  
• Opens the door to other opportunities across the NRMA Group 

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

Closing date for internal applications is 5.00pm on Wednesday, 29 May 2024.  For further information, please contact Sam Ellsmore, Talent Acquisition Lead.  

Successful applicants will be required to complete pre-employment checks. 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

SIXT Australia is on the lookout for an Area Manager to join the team in the Moreton Bay Region.

The Area Manager is responsible for providing support in major areas of the business. Your responsibilities include: 

• Managing all staff to achieve maximum efficiency 
• Daily meetings with operational team to set daily focus 
• Ensuring the location is supported with rentable fleet and drive utilisation targets accordingly 
• Supporting staff by working on the front desk or any part of branch if required 
• Creating and maintain a positive working environment that promotes open communication and empowerment 
• Driving change and company initiatives 
• Ensuring all staff fully understand their role and how their performance is measured 
• Generating excitement and passion in customer service initiatives through open communication and sharing of best practice 
• Ensuring that employees are adhering to safe work practices and HSE compliance 
• Ensuring all relevant policies and procedures are implemented 
• Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business 

What You'll Do:

Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort.  You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Maintain these standards whilst working within monthly financial budgets set by NRMA.
• Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Train and guide Food and Beverage Hosts and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
• Barista duties as required

Other duties as may be required from time to time due to operational needs and much more

What You'll Bring:

Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a restaurant and or previous customer service experience.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations
• Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Do you have experience in leading a team and the ability to work as part of a Resort Head of Department team?  NRMA South West Rocks Holliday Resort is seeking a Full Time Permanent, Grounds and Maintenance Manager!

What you will do:

• Attend an contribute to Head of Department meetings.
• Ensure the Grounds and Maintenance team have direction daily and receive any training and development that may be required. 
• Preparation of Grounds and Maintenance team members rosters ensuring adequate coverage as required 
• Ensure equipment such as, tools, lawnmowers and heavy equipment are serviced and maintained 
• To manage the team and all resources in a cost-effective manner and operate the department within budget. 
• Ensure and maintain a safe environment for our employees and guests 
• To wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities.
• Assist the team to service water park and pools - cleaning, dosing, water balance, repairs and maintenance as required
• Assist with on site projects, basic mechanical repairs and painting as required.

What you will bring:

• Experience in leading, influencing and bringing out the best in a team
• Trade qualification (or similar) s a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery 
• A can-do attitude and an ability to flex style depending on your ‘customer’ 
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

We are currently seeking a Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

• Are you a Digital Marketing Manager or Performance Media Specialist who is ready to embark on a new journey with one of Australia’s leading brands?
• Are you passionate about a role that drives efficiency and effectiveness for paid media spend, analytics, reporting, collaboration with marketing teams and stakeholder management?
• 12 month maximum term contract opportunity with hybrid work arrangements available

We are seeking an experienced Performance Marketing Manager to join the NRMA’s Brand and Marketing team on a 12 month parental leave maximum term contract. This role is responsible for performance media lead generation for all NRMA Roadside & Membership products in collaboration with key marketing, digital and product teams and managing performance marketing campaigns and reporting with the media agency.

This role will also provide a high level of support and consulting to the digital and marketing teams across the NRMA group of companies to assist with developing excellence in customer journeys, online customer experience, and to lead and build culture and processes that enable a customer first mindset and data led decision making to achieve business objectives.

Specifically, you will be required to:

• Contribute to develop and maintain Performance Marketing strategies for all product areas including the development of annual plans that define budgets, strategies and KPIs
• Manage a performance media budget
• Work collaboratively with stakeholders within the wider marketing group and more broadly across the business including providing support on strategy and budget
• Develop consistent test and learn frameworks encompassing targeting, ad copy, ad design and landing page variations
• Manage media agencies to develop & implement SEM campaigns
• Monitor SEM performance daily and weekly as required and host monthly performance review and planning meetings with internal stakeholders and media agency
• Define and implement KPI’s that are consistently understood and shared across agencies and the business
• Keep up to date and provides thought leadership to team e.g., emerging digital strategies and available tools, including social media marketing, attribution, and programmatic media buying
• Ensure ongoing optimisation of established campaigns versus new tests
• Establish frameworks, track and analyse performance of our media/digital channels & investments including interpretation and reporting of trends, recommendations and insights to optimise future performance
• Responsible for data visualisation through Data Studio, reporting and presentations, delivering compelling representations of data that tell a story
• Work with the digital team to ensure that site tracking is in place to optimize campaign traffic conversion and ROI measurement of all campaign activity
• Manage financial budgets alongside forecast trackers, internal finance team, media planning team and media agency as well as managing aged debt for both performance and all internal teams
• Manage the media agencies planning team regarding MBAs & invoicing
• Provide monthly updates and reviews to internal stakeholders including the GM of Marketing.

What You'll Bring

• Tertiary level qualifications (eg bachelor degree) in a relevant discipline (desirable)
• Background in agency or client-side with experience in motoring, travel and tourism industries (desirable)
• 5+ years’ experience in similar digital marketing and/or media roles
• Track record in development and implementation of performance strategies that have had a demonstrable impact on commercial outcomes
• Strong stakeholder management and communication skills
• Extensive knowledge of publishers and media vendors, including latest ad tech solutions
• Significant experience with performance media and campaign performance metrics with a focus on revenue outcomes
• Advanced use of Google Analytics for analysis and reporting.

What's in it for you?

At the NRMA, we know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.  

• Free MyNRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group
• Recognised on the AFR 2022 Boss Best Places to Work List

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

What You'll Do:

Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort.  You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Maintain these standards whilst working within monthly financial budgets set by NRMA.
• Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Train and guide Food and Beverage Hosts and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
• Barista duties as required
• Other duties as may be required from time to time due to operational needs and much more!

What You'll Bring:

Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a restaurant and or previous customer service experience.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations
• Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Your opportunity
 

We currently have a 12-month maximum term contract opportunity for an experienced Iteration Manager Business Analyst (IMBA) to join our Technology team to facilitate, coordinate and deliver programs including delivering on business case objectives, business analysis, team velocity, project communication & reporting and change management. This role will work closely with all business stakeholders and report to the Technology Delivery Domain and will cover some day to day Operations support and escalation for Motoring systems. 

This role will offer hybrid work arrangements with the flexibility to work from either our Sydney Olympic Park and/or Sydney CBD offices and from home.  This role will require the ability to work 24 x 7 to support the Roadside team as and when required by the business or operation team.

Specifically your key responsibilities will include:

• Manage project initiation, analysis, planning, control, variation, measurement, reporting and closure
• Create the foundations and platforms required for BA / Business Owner collaboration and delivery team estimations on sound User Story capture/requirements
• Define and maintain a continuous improvement philosophy for your domain which support both technology and business strategy to drive simplicity, efficiency and exceptional customer experience.
• Liaise closely with the product owners and business stakeholders to assist in their completing the necessary steps for each projects success
• Examine unknown factors which define business problems.  Perform system analyses on web services, software programs and applications. Integrate new systems and programs with business operations
• Resolve project escalated issues and project change management
• Prepare project documents whereby scope, objectives, risks, assumptions, resources level, roles and responsibilities, schedules and deliverables are identified and defined
• Collaboration and negotiation with technical and business stakeholders to achieve optimal delivery in terms of cost, speed-to-market and business outcomes
• Track project and delivery costs and report on project status to stakeholders, customers and project team as required
• Vendor management to ensure SLAs and contractual obligations are being met.

About You

• Tertiary level qualifications in a relevant discipline (e.g. degree in Computer Science, Business or equivalent)
• 3-5 years of demonstrated Business Analysis experience in successfully delivering Software Applications and associated Business Process changes
• Demonstrated solid understanding of business needs and customer focus beyond the technical/technology aspects
• Demonstrated IM & Business Analyst Skills and practices in an Agile and Waterfall environment
• Highly effective vendor management and facilitation skills with experience working with offshore teams
• Ability to capture User Stories/requirements, agree acceptance criteria and manage ambiguity
• Demonstrated experience in Agile estimation and driving delivery according to estimations
• A willingness to get involved at a detailed level when required
• Ability to work effectively during periods of high demand and tight timeframes
• Experience in negotiation, conflict management and facilitating resolution
• Proven experience in effectively communicating with stakeholders at all levels
• Highly developed estimation and project financial management skills
• Strong interpersonal skills with the ability to easily develop new relationships with suppliers and colleagues and to influence and impact from front-line to GM-level

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Free My NRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

We are seeking a passionate and experienced Marketing Manager – Motoring, to join our team on a fixed term Contract. 

As our Marketing Manager, you will play a crucial role in driving strategic marketing solutions within the NRMA’s Roadside & Motoring portfolio. You will be responsible for leading the annual marketing plan to increase demand and lead generation for NRMA Batteries and other motoring & roadside products as required (including membership upsell) and driving value and prioritising effective campaign execution. 

In this role you will: 

• Develop and oversee the end-to end marketing campaigns across all relevant media channels for batteries and other roadside/motoring products  
• Build in effective communications strategies that enhances the NRMA brand in the market and exceeds acquisition targets whilst lowering the cost to acquire 
• Work closely with business stakeholders to develop and test compelling product propositions, offers and channel mix as part of product proposition 
• Work effectively to achieve acquisition & retention targets 
• Develop marketing metrics for best practice and campaign optimisation 
• Develop briefs and management of campaigns to our associated media and creative agencies 
• Manage the product portfolio communications platform across media, communications and creative. 
• Work closely with the Digital and Content teams to implement marketing plans to drive leads into the funnel 
• Using data analytics and test and learn methodologies across media and owned channels to help direct future campaigns 
• Monitor and implement competitor marketing activity and best-practice examples from other categories locally and from overseas 
• Provide timely post-campaign analysis and reporting, ensuring campaign learnings are actively applied to future activities to maximise marketing return on investment 
• Maintain spend within batteries and other motoring products budget for annual business planning approval 
• Lead and monitor BU compliance with Australian Privacy Principles 

Sydney Lakeside Holiday Park is one of the only beachfront caravan and camping locations in Sydney, located at Narrabeen Beach on Sydney's Northern Beaches. We pride ourselves on excellent customer service and ensuring our guests have the most memorable holiday experience.

This is a full-time, 6-month maternity leave cover contract, reporting to the General Manager.

What you’ll do:

You will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services and the Housekeeping Department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to housekeeping and front office duties, task allocation and team rosters. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, engaging in great conversations with our guests 
• Minimum 2 years' experience in Management – hospitality/tourism industry will be highly regarded
• Good time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays
• Park Management CRM system experience – not essential but highly regarded (Newbook and/or RMS)
• Previous Housekeeping experience and supervisory oversight to employees preferred - resort or hotel experience will be highly regarded
• A suitable level of fitness with a flexible approach to workloads and a can do attitude

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.