Total 7 job vacancies by Montu

Are you ready to transform data into impactful strategies that drive business success? At Montu, we’re revolutionising patient care and medical consulting through cutting-edge platforms. We are looking for an experienced Insights & Enterprise BI Manager to lead a team of analysts and harness the power of data to deliver actionable insights that shape the future of our business. 

What you'll do:

• Inspire Teams: Manage and mentor a high-performing team of analysts, empowering their growth and ensuring success.

• Drive S​​​​​trategic Decisions:  Analysing and interpreting complex data related to customer facing e-Commerce sites for our patient fulfilment platform (Umeds) and our medical consulting platform (Alternaleaf), providing actionable insights and recommendations to drive strategic decision-making.

• Enhance BI Systems: Maintain and enhance the BI environment in Looker, prioritise new BI requests, and deliver actionable insights.

• Collaborate at the Top: Engage with senior leadership, providing clear recommendations on metrics, OKRs, and business performance improvements.

• Deliver Results: Develop dashboards and reports that monitor key performance indicators and keep leadership informed.

• Lead Data Strategy: Develop and implement segmentation frameworks to better understand patient and pharmacy behaviors, driving retention and growth strategies.

• Manage Projects: Oversee the delivery of data initiatives on time and within scope, ensuring high-quality outputs.

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

Are you ready to embark on a new adventure in the world of business? At Leafio, we're on the lookout for a New Business Specialist who can help us sprinkle a little magic into our client relationships. You will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

What You'll Be Up To:

As our New Business Specialist, you'll be the superhero of business development! Your mission, should you choose to accept it, involves:

• Finding New Pharmacy Partners: Use your super-sleuth skills to identify and connect with prospective pharmacies. Think of it as matchmaking but for businesses! You'll engage with them via phone and email.

• Work with the SDR team to develop targeted lists, strategies to generate leads, and messaging to drive opportunities for new business.

• Building Relationships: You'll be the friendly voice that helps pharmacies navigate their order journey. Understanding their needs is key—after all, who doesn’t love a good listener?

• Team Collaboration: Work closely with our SDR team and marketing wizards to create strategies that make our business shine brighter than a diamond.

• Managing Leads: You’ll juggle inbound leads like a pro, ensuring that no opportunity slips through the cracks.

Are you ready to lead the charge in building a next-generation data platform that’s revolutionising patient care and operational excellence? At Montu, we’re on a mission to make a meaningful impact on the lives of thousands by enabling access to personalised alternative health services. We’re seeking a visionary Engineering Manager to spearhead the development of our cutting-edge data platform. This is your chance to blend leadership, innovation, and technology in a role that makes a real difference.

As the Engineering Manager for the Data Platform, you will:

• Lead and Innovate: Oversee the end-to-end development and deployment of a scalable, robust data platform supporting alternative health research, patient care, and operational efficiencies.

• Lead a Team of Stars: Lead, mentor, and guide a talented team of Data Platform Engineers and Software Engineers in a collaborative, innovative environment.

• Collaborate for Impact: Partner with product managers, data specialists, and other stakeholders to translate complex business needs into seamless data solutions.

• Drive Excellence: Architect and design a high-performance data platform with unmatched availability, scalability, and security.

• Ensure Integrity: Implement data governance frameworks that prioritize compliance, data privacy, and regulatory standards.

• Stay Cutting-Edge: Continuously evaluate and adopt emerging tools and technologies to enhance the platform’s performance and capabilities.

As a Junior Copywriter in the Leafio Marketing Department, you'll be at the heart of crafting content that connects with our customers. Working closely with our Brand and Design teams, you'll create engaging written content for Montu’s B2B pharmacy audience, bringing bold ideas to life across digital platforms.

In this role, you’ll use words to deliver captivating campaigns, social media posts, website content, and print and digital ads. You'll team up with our brand manager, art director, designers, and CRM specialists to develop and write compelling content that gets results.

In our fast-paced and growing marketing team, your work will span everything from eDMs, social media posts, blogs to editorial pieces, app microcopy, and beyond. Collaboration with cross-functional teams will be key, as you craft copy that reflects our brand voice and resonates with our audience.

Key Responsibilities:

Concept Development

• Generate creative content ideas for campaigns and digital and print content that align with brand strategy, drive engagement, and deliver impact.

• Create consistent narratives that effectively communicate our brand’s voice and resonate with target audiences.

• Work closely with art directors, designers, and other team members to develop and refine creative concepts that meet campaign objectives.

Copywriting and Messaging

• Work with the Content Manager, Art Director /Designer and Brand team to provide conceptual copy support across a range of Leafio marketing channels including digital video, social media, print, website copy, emails and more. 

• Write and edit clear, concise and persuasive copy for web pages, eDMs, mobile apps and other digital interfaces ensuring consistency with brand voice and guidelines.

• Deliver messaging strategies and supporting comms across a range of marketing campaigns.

• Craft engaging and concise marketing eDMs, blogs, website content & app microcopy that resonate with the target audience.

• Review and update support articles and UX copy to provide accurate and user-friendly information.

• Ensure best practice standards are met and adhered to across all communications and channels.

• Contribute creative ideas for campaigns to increase brand awareness and reach a broader audience.

• Maintain and evolve the brand’s voice across digital platforms, ensuring consistency in style and tone.

• Research the industry to keep up with trends, rules, and what customers want.

• Analyse what competitors are doing on their platforms and communication channels.

• Turn your research into useful ideas to guide marketing plans and content.

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

Continuous Improvement, Safety and Compliance:

• Continuously learn from successes and failures to refine and enhance improvement strategies.

• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.

• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.

• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention.

The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time.

This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.

• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 

• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.

• Manage delivery progress in workflow tools and team channels.

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.

• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.

• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.

• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.

• Utilise data to segment and target audiences effectively, personalising communications. 

• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.

• Analyse campaign data to identify trends and provide insights.

• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 

• Stay up to date on legislation changes and educate stakeholders.

• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.

• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.

• Leverage Braze’s full capabilities to enhance technical performance and personalisation.

• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business