Total 26 job vacancies by Montu

Are you ready to drive process optimization, manage impactful projects, and support a dynamic team in a fast-paced environment? Join Montu as a Category Operations Specialist and play a critical role in the success of our newly formed Category Management team. Reporting to the Head of Category Management, you’ll ensure the smooth operation of a function pivotal to Montu’s growth and profitability.
Key Responsibilities

• Identify, develop, and implement opportunities for improving category management processes to enhance efficiency and effectiveness.
• Select, implement, and maintain systems and tools to support category management activities while ensuring data integrity and accuracy.
• Lead and manage category-related projects, ensuring timely delivery, adherence to budget, and high-quality outcomes.
• Collaborate with cross-functional teams to ensure alignment on category management strategies and successful project execution.
• Develop and maintain clear, comprehensive documentation for processes, procedures, and best practices, creating a centralized knowledge base.
• Provide technical support and training to team members, enabling effective utilization of tools and systems.
• Assist the Head of Category and team members with various tasks, fostering a collaborative and supportive team environment.
• Track project progress, identify risks or issues, and implement solutions to mitigate them effectively.
   

• Provide comprehensive support for category management activities, including project tracking, task coordination, and meeting deadlines.
• Assist in planning and executing product launches, ensuring timely and successful implementation.
• Conduct market research to gather relevant insights and support category analysis efforts.
• Analyze pricing data and collaborate on the development of effective pricing strategies.
• Build and maintain relationships with internal stakeholders and suppliers to enhance category performance.
• Manage data entry and document records while ensuring accuracy and data integrity.
• Assist in preparing reports, presentations, and materials for internal and external stakeholders.
• Coordinate and schedule meetings or workshops to support the Category Management team

The Senior Brand Manager will utilise their strategic mindset and a strong background in product marketing to create and implement marketing strategies to promote Montu’s brands and products. They will lead the brand marketing efforts and work closely with cross-functional teams to drive growth of our brand portfolio, ensure brand consistency and successfully manage campaigns. 

Strategic Planning:

• Leading the development, implementation and execution of commercial and product marketing strategies and plans to achieve brand growth objectives e.g. market analysis, positioning, segmentation, forecasting, product launches, pricing strategies, development of demand generation campaigns and marketing materials.
• Identify growth opportunities for Montu’s product portfolio.
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
• Develop and implement product launch strategies

Brand Identity Development:

• Work with cross functionally to develop new brands including visual identity, brand messaging, style guides, and packaging
• Define and communicate our brand's unique value proposition.
• Develop and implement strategies to ensure effective product positioning of existing and new products
• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in market 
• Lead the development of visual narratives that tell the brand's story and engage audiences across different touchpoints.

Campaign Management:

• Develop and end-to-end execution of integrated marketing campaigns across digital, social media, print, and events, targeting a clinical audience.  
• Monitor sales results and modify product focus/promotional plans accordingly.
• Create and be accountable for a campaign calendar, ensuring timely and successful execution. 
• Stay abreast of industry trends to identify new opportunities.

Marketing Collateral Creation:

• Develop marketing collateral briefs for the creative and content teams such as eDMs, brochures, flyers, banners, presentations, and digital assets.
• Oversee content creation and distribution, ensuring alignment with brand messaging and target audience.
• Ensure brand consistency is maintained across all communications and collateral.
• Oversee our product information on websites (internal and external).

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.
• Monitor project timelines, resources, and budgets to ensure on-time and on-budget delivery.
• Identify and address any potential roadblocks or challenges throughout the project lifecycle.
• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Data-Driven Decision Making and Reporting:

• Analyse market data, consumer insights, and competitive intelligence to make data-driven decisions.
• Adjust brand strategies based on performance metrics and market dynamics.
• Leverage data analytics to understand the drivers of success and areas for improvement.
• Utilise key performance indicators (KPIs) to measure and report on the effectiveness of marketing initiatives.
• Gather feedback from customers/sales teams to inform marketing strategies.

The Chief Executive Officer (CEO) will lead the strategic direction and operations of Cannabis Council Australia, with a focus on building advocacy, driving member engagement, and positioning the association as a leading authority in the industry. The CEO will work closely with internal and external stakeholders to shape and execute initiatives that elevate the association’s profile, strengthen member value, and foster partnerships with key government, industry, and community leaders.

Key Responsibilities

Strategic Leadership:

• Develop and execute the association’s long-term strategic plan, ensuring alignment with industry needs and trends.

• Drive initiatives that enhance the association’s visibility and influence within the industry, government, and broader public.

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.

• Set clear and ambitious team OKRs and KPIs in relation to key success drivers, and take swift and decisive action in case of underperformance.

Public Affairs and Advocacy:

• Lead the association’s advocacy efforts, representing the interests of members to government bodies, regulators, and other key stakeholders.

• Build and maintain strong relationships with policymakers, regulators, and influencers to shape policies and legislation that benefit the industry.

• Collaborate with the Board and relevant committees to develop and promote policy positions, white papers, and thought leadership initiatives.

• Monitor industry trends, challenges, and opportunities, ensuring the association is proactive in addressing issues that impact the industry and members.

• Oversee the organisation of events, workshops, and conferences that address industry needs and enhance the association’s reputation and reach.

Stakeholder Engagement and Collaboration:

• Foster partnerships and collaborations with other industry bodies, research institutions, and international organisations to promote knowledge sharing and best practices.

• Serve as the primary spokesperson for the association, representing the organisation at public forums, media engagements, industry conferences, and networking events.

• Develop strong relationships with industry leaders, CEOs, and other key stakeholders to build a robust network of supporters.

Membership Engagement and Growth:

• Increase member engagement by delivering value-driven programs, services, and opportunities for networking, education, and business growth.

• Drive membership growth by identifying and engaging prospective members, including new businesses, startups, and key industry players.

Operational Excellence:

• Oversee the day-to-day operations of the association, ensuring effective management of financial resources, personnel, and member services.

• Collaborate with the Board of Directors to ensure strong governance and transparency in decision-making and operations.

• Drive the development and implementation of processes that optimise the efficiency and effectiveness of the association’s operations.

This role leads a dedicated team of escalation/complaint case specialists, accountable for delivering a high-performance, patient-centred complaints resolution. It works closely with cross-functional teams to manage and resolve cases, ensuring compliance with regulatory standards and policies. Key responsibilities include analysing complaint trends to identify systemic improvements, coaching team members to meet and exceed performance metrics, and implementing best practices that enhance the overall patient experience.

Key Responsibilities

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Complaint Case Management & Reporting

• Act as a hands-on leader in the complaint resolution process, working closely with the team to ensure patient concerns are managed in an efficient, effective, and empathetic manner.
• Develop and oversee a robust system for tracking and reporting complaint trends and root cause analysis to drive continuous improvement.
• Create and deliver regular operational reports on case management metrics, team performance, and emerging complaint trends, using data to inform decision-making and optimise team and service performance.

Community Guidelines Investigation

• Oversee and support the investigation of breaches of community guidelines, determining when patient behaviour warrants potential service denial, and ensuring actions are documented and compliant with internal policies and external regulations.
• Ensure that all guideline breaches are handled consistently, fairly, and in alignment with organisational standards.

Collaboration & Resolution Framework

• Establish routines with cross-functional teams to support proactive problem-solving, innovative solutions, and efficient resolution of patient concerns.
• Build and continuously refine frameworks for handling patient complaints, ensuring these frameworks are responsive to emerging trends, patient feedback, and regulatory requirements.
• Act as the escalation point for extreme or complex calls, providing hands-on support and leadership to the team to resolve challenging situations.

The Health and Safety Consultant will develop and implement Montu's health and safety strategy, focusing on psycho-social risk mitigation, regulatory compliance, and initiatives supporting mental well-being in a fast-paced health tech environment. This is a fully remote role with occasional travel.

Key Responsibilities

• Advise on health and safety matters, with a focus on managing both physical and psycho-social risks.
• Ensure health and safety compliance, particularly in psycho-social risk management.
• Identify and mitigate psycho-social risks (e.g., stress, burnout, mental health) across all levels of the organization.
• Develop and deliver training programs on health and safety, mental health awareness, and stress management.
• Conduct regular risk assessments to proactively address physical and psycho-social hazards.
• Review and manage incident reports, implementing and tracking corrective actions.
• Lead investigations into health and safety incidents, ensuring accurate records and compliant processes.
• Manage emergency response protocols and coordinate injury management for efficient return-to-work processes.
• Oversee Work Cover by reporting injuries promptly, supporting employee recovery, and ensuring compliance with all safety and documentation requirements.

The Head of Tax will deliver tax compliance and advisory services across the Montu business on a range of tax related matters to ensure compliance with tax laws. Maintaining effective internal controls, the role will collaborate with cross-functional teams including finance, legal and operations to support Montu’s overall tax strategy.

Key Responsibilities

• Tax Governance
  • Ensure that tax related matters are dealt with in a manner consistent with Montu’s tax risk appetite
  • Maintain oversight of tax control documentation and independent testing
  • Monitor and analyse proposed and newly enacted tax legislation, regulations and judicial decisions
  • Develop and regularly review Montu tax policies 
• Compliance
  • Oversee the preparation and review of Australian domestic tax compliance, including:
    • Assist with preparation and review of Montu's Australian income tax returns, and accompanying schedules
    • Preparation of BAS/GST returns
    • Development and ongoing monitoring of the Company’s transfer pricing policies
  • Review of other tax compliance items including, but not limited to R & D claims, FBT returns, Payroll tax, withholding tax obligations, tax instalment obligations, and ATO notifications
• Statutory Reporting
  • Oversee the preparation and review of periodic tax statutory reporting including:
    • Preparation and review of tax statutory reporting workings for Montu
    • Preparation and review of tax disclosures in all statutory reports
• Relationship Management
  • Responsible for various tax-related relationships including:
    • Management of external tax advisors and management of the associated budget (in conjunction with the broader finance team)
    • Management of the relationship and queries from the Australian Tax Office and other domestic/foreign authorities, as appropriate
• Advisory
  • Provide tax advice to the Company on business transactions such as international related party dealings and M&A activity including:
    • Working with external tax, legal and other advisors to identify tax issues in relation to new transactions and acquisitions
    • Establishing and executing tax step plans for new transactions and projects to ensure correct and effective implementation of tax advice

Are you interested in expanding your scope of practice to cover alternative treatments? Are you already an Authorised Prescriber looking for a stable opportunity in an established and highly regarded clinic?

Alternaleaf is Montu’s leading clinic focused on a holistic approach to alternative medicine. We are seeking dedicated Doctors to join our team on a full-time permanent basis (38 hours per week).

As an Alternaleaf prescriber, you will be conducting Telehealth consultations via Coviu and prescribing alternative treatment plans to patients for a spectrum of physical and mental conditions. You’ll influence both patient outcomes and clinical satisfaction through best-in-class systems, protocols, and ongoing support, and help shape the evolving healthcare landscape by developing clinical insights, setting industry benchmarks, and influencing regulatory standards that define patient care.

What you can expect:

• Work From Home: Work from the comfort of your home anywhere in Australia (excluding South Australia).
• Comprehensive Training: We provide full training to equip you with the knowledge and skills needed, as well as full assistance with gaining your Authorised Prescriber Licence for all categories. We cover the costs of this (~$2000) and our SAGED accredited courses count towards your CPD hours. 
• Dedicated Support: Clinical support and education available throughout clinical hours by our Doctor Support Team
• Permanent Full Time: You will have the stability of a permanent full-time income of 38 hours per week.
• Competitive salary: Base salary + bonus per consult + superannuation

The Category Manager is responsible for overseeing a specific category within the commercial brands portfolio, driving both strategic and operational success. This role involves developing long-term growth plans, managing daily operations such as range optimization, pricing, and supplier relationships, and collaborating cross-functionally to implement data-driven strategies. The Category Manager ensures category profitability and growth by leading market analysis, product lifecycle management, and fostering collaboration across teams.

Other responsibilities include: 

• Develop and implement category strategies aligned with business objectives, backed by market and competitor analysis.
• Conduct market research and analyse customer behaviour to stay competitive and identify growth opportunities.
• Optimize the product range by managing the lifecycle, introducing new products, and collaborating with suppliers to align with customer demand.
• Set pricing strategies, manage margins, and coordinate with marketing teams to drive promotions and engagement.
• Build and maintain strong supplier relationships, negotiate contracts, and ensure consistent product supply and alignment with strategic goals.
• Regularly track and report category performance, providing insights to guide strategy and ensure financial targets are met.
• Lead and mentor the team, setting goals, monitoring performance, and fostering a culture of development and inclusivity
   

Position Summary: Reporting directly to the People Partner, the People Advisor collaborates with the People Partner to provide guidance and support to both employees and team leaders across a diverse range of HR-related issues within their portfolio and business unit, supporting Montu’s aligned end-to-end people partnering model. This role encompasses supporting the People Partner with cyclical HR processes, providing general process and policy advice, supporting non-complex employee relations matters, supporting HR and portfolio projects/initiatives, and ensuring alignment with the people needs of the business.

Key Responsibilities:

• Act as a trusted advisor to employees and team leaders within the relevant portfolio, providing guidance on performance management, leave management, employee relations, policy interpretation, and other HR-related matters.
• Support the People Partner and portfolio team leaders in setting objectives, conducting performance evaluations, and addressing performance, attraction and retention concerns within the portfolio
• Conduct meetings with stakeholders within the portfolio to cultivate collaborative relationships with front-line team leaders, fostering cooperation and commitment to people strategies and programs.
• Ensure compliance and consistency with Montu’s policies, legislation, and internal procedures in HR activities.
• Support the People Partner to identify and implement HR initiatives in collaboration with stakeholders to enhance performance aligned with organisational objectives, with a focus on continuous improvement.
• Support People Partner with change management initiatives, including executing change management plans that may include analysis, communication, training and stakeholder engagement strategies.
• Design, implement, and manage performance and disciplinary or development processes within the portfolio to support the business unit and People Partner, ensuring alignment with the business unit, organisation and people departmental goals, requirements, and policies.
• Participate actively in the development, implementation, and review of HR policies and procedures and wider People Team projects, aiming to enhance efficiency and effectiveness across the organisation.
• Collaborate with the People Operations team to process updates and changes to employees and departments, and implement new processes to support the business unit’s people needs or initiatives 
• Provide coverage across portfolios where required, ensuring continuity of HR support and services.

The People Systems Specialist assists in maintaining the appropriateness and effectiveness of Montu’s HRIS, supporting effective data management, smooth HR operations, improved impact for downstream teams, and internal education and change management. The People Systems Specialist will be the system lead and Subject Matter Expert (“SME”) for our talent acquisition system, Smart Recruiters. This role is responsible for the improvement and management of this system including project scoping, planning (including identifying cross-system and team implications of change), stakeholder management, creation and execution of test cases, and the creation and communication of good supporting collateral for users. This role supports both Australian and International users.

Key Responsibilities:

• Systems Management - SME
  • Serve as a system administrator, SME and technical lead for our Talent Acquisition tool (SmartRecruiters, “SR”).
  • Improve the efficiency and automation, and suitability of SR, maintaining an expert knowledge in the system’s capabilities, limitations, product roadmap and releases.
  • Design, execute and test system changes in SR, including effective project management, stakeholder engagement, up and downstream impacts, user behaviour changes, and asset updating..
  • Ensure SR documentation is accurately maintained, including system dependencies, network maps, field/setup requirements, templates etc
  • Ensure appropriate controls are designed and implemented to maintain the security and effective management of SR, including reviewing security and admin profiles for local and international users.
  • Help build and maintain resources for employees, managers, and the People team to promote self-service use of people systems
  • Perform routine audits SR to ensure all information and setup is up to date
• Systems Management - other HRIS 
  • Have a good working understanding of other HRIS tools used, and be able to support BAU and general administration and support. Tools include our core HRIS (HiBob), and enablement platform (15Five).
  • As required (eg, work overflow, team absences etc)
  • Process changes for employees and people leaders and manage workflow tasks in other tools
  • Manage access for portals and system access used in the People team
  • Provide support with management of the systems
• People Systems BAU
  • Respond to general queries and requests for support from internal stakeholders
  • Generate reports as required
  • Participate in other People Systems projects and activities as required
  • Contribute to the development and maintenance of the People Team Handbook and HR Wiki collection, ensuring up-to-date documentation of workflows, processes, and available operational templates
  • Contribute to HR continuous improvement projects and work

The Head of Operations - Telehealth, is responsible for leading and managing a contingent independent contractor workforce of 100 doctors. This role involves evolving the clinical solutions and experience, ensuring availability and engagement of the workforce, identifying and building out tech controls, ensuring patient and prescriber safety, and keeping across policy and regulation. You will collaborate with various department heads, including operations, nursing, compliance, growth, and legal, to build an evolving and compliant solution that prioritises checks, balances, and acknowledgements. This role also involves managing performance and adherence of the department and service.

Key Responsibilities

• Clinical Leadership:

  • Provide strategic direction and leadership for the telehealth doctors’ team
  • Develop and implement clinical solutions to enhance patient and prescriber experience
  • Ensure the delivery of high-quality care through evidence-based practices
  • Build and lead a high-performing team by providing leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
  • Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
  • Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
  • Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

• Workforce Management:

  • Develop strategies to attract, retain, and motivate the doctors workforce (independent contractors)
  • Develop strategies to promote high engagement and availability from Doctors to meet the demands for consults 
  • Oversee workforce planning and scheduling to meet patient demand

• Tech Controls and Innovation:

  • Identify and build out technological controls to support telehealth services
  • Work with IT and other departments to integrate new technologies and improve existing systems
  • Ensure that tech solutions align with clinical needs and regulatory requirements

• Patient and Prescriber Safety:

  • Implement policies and procedures to ensure patient and prescriber safety
  • Monitor and ensure compliance with all relevant healthcare regulations and standards
  • Lead initiatives to continuously improve safety and quality of care

• Policy and Regulation:

  • Stay abreast of changes in healthcare policy and regulations affecting telehealth
  • Ensure the telehealth service complies with all relevant laws and guidelines
  • Work with the compliance and legal teams to address regulatory challenges

• Collaboration and Coordination:

  • Collaborate with the Head of Operations, Head of Nursing, Head of Compliance, Head of Growth, and Legal to build a compliant and efficient telehealth service
  • Ensure effective communication and coordination between departments
  • Foster a culture of teamwork and continuous improvement

• Performance Management:

  • Develop and monitor performance metrics for the telehealth doctors’ team
  • Conduct regular performance reviews and provide feedback to doctors
  • Implement strategies to improve performance and ensure adherence to standards

The Pharmacy Operations Lead oversees a team of Pharmacy Operations Partners (POPs) and manages the day-to-day operations of Montu's pharmacy network. This role is critical in ensuring efficient pharmacy operations and maintaining exceptional relationships with pharmacy partners. The Pharmacy Operations Lead will work closely with the Head of Fulfilment to improve operational workflows, ensure compliance with service level agreements (SLAs), and enhance partner productivity.

Other responsibilities include:

• Lead and manage a team of Pharmacy Operations Partners, fostering a collaborative, high-performance culture focused on continuous improvement.
• Oversee core pharmacy workflows to ensure optimized efficiency and effectiveness across partner pharmacies.
• Review and implement improved SOPs to streamline operations and enhance service delivery.
• Build and maintain strong relationships with pharmacy partners, serving as a secondary point of contact for operational issues.
• Ensure partner pharmacies adhere to compliance standards and service level agreements, taking corrective actions when necessary.
• Develop performance dashboards and analyse data to identify trends, improve productivity, and optimize operations.

The Pharmacy Acquisition Partner will be instrumental in expanding our network of high-performing, long-term pharmacy partners for uMeds. This role focuses on identifying, targeting, and acquiring new dispensing partners to enhance the distribution and accessibility of prescriptions to Alternaleaf patients. This role requires strong relationship-building skills, an ability to thoroughly understand the target market, and a genuine passion for patient care. This role is key to increasing the number and geographic footprint of our Pharmacy Partner network to ensure we meet our next-day delivery goals while minimising the risk of having a concentrated Partner Network. This role will work closely with other Fulfilment teams to onboard new Pharmacy Partners. 
Key Responsibilities include 

• Proactively identify pharmacy partners that align with Montu's mission and goals, developing a targeted engagement plan based on communication strategies, pharmacy categorization, and conversion drivers.
• Execute the acquisition plan through cold calls, site visits, and other outreach methods, ensuring all activity is accurately documented in the CRM tool.
• Build and maintain strong relationships with pharmacy owners and decision-makers to secure long-term partnerships and ensure high partner satisfaction.
• Lead negotiations with prospective partners, focusing on agreement terms and ensuring a smooth handover to the Pharmacy and Fulfilment Operations teams for successful onboarding.
• Regularly review pharmacy partner reports and analytics to refine the partner profile, and maintain detailed records of all acquisition activities to optimize future conversions.

Reporting into the Brand Marketing Manager, the eCommerce Marketing Specialist will be pivotal in optimising the Leafio website to drive traffic, enhance user experience, and increase conversions.

The expertise required in eCommerce marketing, particularly with Shopify Headless Commerce, will be instrumental in executing Leafio's digital strategies and achieving our growth objectives.

The eCommerce Marketing specialist will be passionate about leveraging data-driven insights to create compelling online experiences, enjoying a dynamic role in a fast-paced environment.

Key Responsibilities

• Website Optimisation

  • Analyse and optimise the Leafio website to enhance user experience and drive conversions.

  • Implement and manage A/B testing and other optimization techniques to improve site performance.

  • Collaborate with web developers to ensure seamless integration of marketing initiatives and functionalities.

• eCommerce Strategy and Execution

  • Develop and execute digital marketing strategies to drive traffic and revenue through the Leafio website.

  • Manage and optimise online advertising campaigns, including Google Ads, social media ads, and display advertising.

  • Analyse eCommerce performance metrics and provide actionable insights to improve sales and engagement.

  • Conduct keyword research and optimises on-page elements (meta tags, headings, content).

  • A/B testing and experimentation: Ability to methodically implement regular tests and analyse results to determine the most effective SEO strategies.

• Shopify Headless Commerce Management

  • Utilise Shopify Headless Commerce to design and implement customised, high-performance eCommerce solutions.

  • Work with the development team to ensure effective use of Shopify’s API and other integrations.

  • Stay updated on Shopify trends and best practices to continuously enhance our eCommerce platform.

• Content and SEO Management

  • Oversee the creation and optimization of content to enhance search engine rankings and attract target audiences.

  • Implement content updates (copy, images, video etc) to product and landing  pages.

  • Develop and implement SEO strategies to improve organic search performance and drive relevant traffic.

  • Implement on-page SEO best practices, focusing on site architecture and internal linking strategies.

  • A sound understanding of technical SEO and ability to confidently identify and implement site changes required.

• Reporting and Analytics

  • Monitor, analyse, and report on key performance indicators (KPIs) to measure the success of eCommerce initiatives.

  • Utilise tools like Google Analytics and other analytics platforms to provide regular performance updates and recommendations.

  • Ability to dissect competitor strategies and identify opportunities to win greater share of search and authority 

  • Ability to interpret data to improve on-site elements and user experience, leading to higher conversion rates

• Collaboration and Communication

  • Work closely with the marketing team to align eCommerce strategies with broader marketing goals and campaigns.

  • Coordinate with cross-functional teams, including design, development, and customer service, to ensure cohesive execution of marketing strategies.

• Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

  • Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

Reporting to the CRM Manager the role of a Lifecycle Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and lifecycle communications that drive activation, engagement and retention. The Lifecycle Specialist will analyse and report on campaign performance data to improve and optimise key metrics and campaigns. Additionally, this role will assist with the development and implementation of processes, procedures and documentation for efficient and effective use of key marketing-automation platforms.

Key Responsibilities:

Delivery and Execution 
- Work collaboratively with business stakeholders interpreting brief requirements for delivery.
- Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 
- Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.
- Manage delivery progress in workflow tool and team channels. 

Marketing Automation 
- Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.
- Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
- Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.
- Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

CRM Strategy, Engagement and Retention 
- Map journey (contact strategy) and key moments that will deliver a best-in-class experience and commercial outcomes.
- Develop the campaign framework & content journeys that will deliver customer engagement and interactions that deepen the relationship.
- Identify opportunities for segmentation, personalised communications and optimisation.
- Utilise data-driven insights to optimise customer journeys and enhance overall satisfaction.
- Utilise CANNAVERSE educational content portal and fold into lifecycle communications where appropriate. 

Customer Research, Data Analysis and Reporting
- Utilise multiple data sources to generate insights and understand results.
- Utilise data to segment and target audiences effectively, personalising communications. 
- Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.
- Conduct customer research to understand preferences, behaviours, and sentiment.
- Analyse campaign data to identify trends and provide insights.
- Report on key performance insights and propose future improvements for review.
- Work collaboratively with data team to identify and improve CX and conversion in CRM communications. 

Data governance and compliance 
- Safeguard the brand through Privacy and SPAM act compliance and best practice. 
- Stay up to date on legislation changes and educate stakeholders.
- Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.
- Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Objectives and Key Results (OKRs) 
- Deliver on individual and set team OKR’s as determined by the business 

The Safety Manager will provide leadership and drive through a blend of operational and strategic approaches to safety and wellbeing, including psychosocial health and safety for staff across Montu. They are responsible for the effective management of WHS at Montu, including the identification of appropriate policies, frameworks, practices, reporting and analytics to ensure that Montu meets its regulatory requirements across a diverse set of work environments.

As an exceptionally organised and methodical professional, you will utilise your depth of experience to take this function to a level commensurate with an industry leading organisation. This role balances a pragmatic and hands on approach with the ability to plan and execute a strong strategy. This role will influence and support both senior leaders and front line employees across the business

Key Responsibilities

• WHS Effectiveness
  • Develop and implement a risk and safety framework which includes effective systems and processes and provide advice on complex issues to ensure compliance with relevant legislation, policy and organisational requirements.
  • Develop and implement a strategic approach to promoting and raising awareness about safety and wellbeing at work. 
  • Provide high-level advice and support to key internal stakeholders to facilitate the proactive management of safety risk.
  • Implement comprehensive strategies to manage psychosocial hazards, promote mental health, and prevent injuries.
  • Development and implementation of project specific WHS management plans, procedures, guidelines, and training.
  • Engage in effective WHS consultation, working closely with internal and external stakeholders to ensure compliance with all relevant WHS legislation.
  • Monitor changes in legislation and regulations and proactively provide information and advice to management on appropriate application and impact on organisational policy and procedures.
  • Regularly measure and evaluate WHS performance, coordinate audits, and implement improvements based on feedback and analysis.
• Incident and Hazard Management
  • Conduct and/or oversee the investigation of incidents and hazard management (depending on the severity of incident), including conducting investigations and risk assessments, and maintaining accurate and compliant records.
  • Manage emergency response and injury management protocols, maintaining readiness for emergencies and overseeing return-to-work processes.
  • Work with relevant divisional leads to ensure all incident / hazard reports including associated documentation are followed up and completed in a confidential, timely fashion.
  • Active coordination and early involvement in the injury and claims management process with employee, supervisor and medical professional.
  • Coordinate and assist, as required, in the injury management/return to work process to ensure the earliest possible return to work for injured employees.
  • Manage long term medical absences, making decisions on approach and management (regardless of whether caused by a work injury).
• Continuous Improvement, Safety and Compliance
  • Continuously learn from successes and failures to refine and enhance improvement strategies.
  • Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
  • Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
  • Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

Reporting into the Head of Marketing - Leafio, the Brand Marketing Manager plays a pivotal role in creating and executing the brand strategy for our Leafio channel.

With a background in pharmaceutical marketing, the Brand Marketing Manager is responsible for planning and delivery of marketing  initiatives with a direct impact on growth.

The role requires someone with exceptional project management skills who can manage multiple projects simultaneously and deliver in a fast-paced dynamic work environment.

Key areas of responsibility include acquisition and retention campaigns, clinical education, brand development, product launches, event management and consistently measuring impact.

Responsibilities:

Brand Strategy & Development:

• Develop and implement strategic brand plans that positions Leafio as a best-in-class, trusted leader in pharmaceutical wholesaling.  Aligning with business goals and enhancing market position. 

• Conduct market research to understand customer needs, competitive landscape, and industry trends. Use insights to inform brand strategies and marketing initiatives.

• Develop, maintain and enforce brand guidelines to preserve brand integrity.

• Ensure brand consistency across all marketing touchpoints and channels. 

• Identify growth opportunities for Leafio.

• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in-market.

• Work closely with category, commercial, sales, and creative teams to integrate brand messaging into all aspects of Leafio marketing and communications.

• Responsible for communicating our brand's unique value proposition, acting as the brand champion, overseeing its successful application both within and outside the organisation. 

Campaign Management:

• End-to-end execution of multi-channel marketing campaigns including digital, print, webinar, podcast  and events, targeting a pharmacy audience.  

• Brief external agencies where required.  

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.

• Adhere to project timelines, resources, and budgets to ensure on-time and on-budget delivery.

• Escalate any potential roadblocks or challenges throughout the project lifecycle.

• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Marketing Collateral Creation:

• Work with creative and content teams to develop marketing materials including eDMs, brochures, flyers, banners, presentations, digital assets, merchandise, and conference tradeshow booths.

• Ensure brand consistency is maintained across all communications and collateral across the Leafio channel.

Content Creation:

• Spearhead thought leadership initiatives, collaborating with internal & external experts to create compelling content that showcases Leafio’s expertise. 

• Work with internal training team & SAGED platform to optimise content targeted at Pharmacies and drive value to Leafio’s offering. 

• Develop and maintain all pharmacy marketing and educational tools and documents.

• Brief content writers and ensure content delivered is aligned to brand tone of voice and resonates with the audience.

Product Strategy:

• Work with the Category team to understand their supplier strategy/ other product brands and align on activities to meet their KPI’s and overall business goals.

• Ensure supplier product assets meet Leafio branded guidelines.

• Increase margin share of Montu products across our customers by implementing activities that drive awareness, education and sales.

Event Management:

• Identify event opportunities and project manage events with the Marketing Coordinator.

• Provide brand support for all events.

• Measure success of brand/product related events.

Reporting & Regulations:

• Analyse campaign performance metrics and use data-driven insights to optimise brand strategy and drive continuous improvement.

• Adhere to TGA regulations regarding the responsible marketing of medicines.

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

We're seeking an experienced Senior Product Manager to join our team and own the discovery and prioritisation of opportunities in data platform, analytics platform, and machine learning platform, ensuring alignment with our business goals and exceeding user expectations. You will play a crucial role in defining and driving our data & analytics strategy, where robust prioritisation and discovery practices drive innovation and growth.

Key Responsibilities:

• Drive product management in Data & Analytics in collaboration with the Head of Data & Analytics.
• As part of our Product team you will contribute to shaping Montu’s product practice and mentor other Product Managers.
• Influence goal setting, key decisions, and priorities to ensure alignment with strategic objectives.
• You’re an expert in change management, and will be an agent for change in our processes and product
• Drive the prioritisation of core data capabilities, features, enhancements, and bug fixes based on business impact and user needs.
• Develop and communicate clear product strategies that align with business goals and market opportunities.
• Lead the discovery and prioritisation of new product opportunities through data analysis, market research, and user feedback.
• Apply first principles thinking and analytical rigour to identify root causes and innovative solutions to complex problems.
• Collaborate closely with cross-functional teams including engineering, design, marketing, data analytics, delivery & business stakeholders to translate insights into actionable product concepts and solutions.
• Ensure successful execution of product initiatives, from ideation through to launch and iteration.
• Measure and communicate product performance metrics and insights to stakeholders, ensuring transparency and alignment across the organisation.
• Track anticipated value of initiatives vs realised value and communicate impact of the work done throughout the business 
• Become an authority within the organisation on product-related topics, contributing to strategic discussions and decision-making.

The Marketing Coordinator - Montu Brands is responsible for supporting various aspects of marketing campaigns, brand management, and communication strategies within the Commercial Marketing team.

The Marketing Coordinator assists the marketing team with the development of marketing materials, maintaining and optimising website content, monitoring social media platforms, proofing, data analysis, writing marketing briefs, and coordinating  projects and events.

Campaign Coordination:

• Assist in the planning, execution, and analysis of B2B marketing campaigns to generate leads and increase brand awareness.
• Collaborate with internal teams, including sales, product development, and content creation, to ensure cohesive and effective campaign implementation.

Brand Management:

• Support the development and maintenance of brand campaigns, materials  to ensure consistent messaging and visual identity across all B2B marketing materials.
• Work closely with the design team to ensure all marketing collateral aligns with the brand standards and effectively communicates key messages.
• Proofreading marketing materials and packaging for accuracy.

Content Creation:

• Collaborate with content creators to develop compelling B2B marketing materials, including brochures, presentations, case studies, and whitepapers.
• Maintaining and optimising website content across multiple websites.
• Assist in proofreading and editing content to maintain brand voice and accuracy.

Market Research:

• Conduct market research to stay informed about industry trends, competitor activities, and emerging opportunities.
• Provide insights and recommendations based on market analysis to contribute to strategic decision-making.

Event Coordination:

• Assist in the planning and execution of B2B events, trade shows, and conferences to enhance brand visibility and facilitate networking opportunities.
• Coordinate logistics, manage event timelines, and support post-event evaluations.

Digital Marketing Support:

• Collaborate with the marketing team to develop email marketing campaigns.

Community Management:

• Monitor and maintain the B2B online community.

Reporting:

• Maintain marketing reports and assist with build post-campaign reports 

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

Continuous Improvement, Safety and Compliance 

• Continuously learn from successes and failures to refine and enhance improvement strategies.
• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

The Vice President of Business-to-Consumer operations (VP B2C) is part of the Executive Leadership Team, and is responsible for leading and overseeing the strategic direction and operational execution of all patient facing business units under the Montu umbrella. Representative of Montu’s core business to date, this comprises a team of 500+ people including clinic operations, pharmacy network, patient experience, marketing/communications, tech, and operations. As such, the role is pivotal in driving future growth, enhancing patient engagement, and ensuring an exceptional patient experience. 

Strategic Leadership:

• Develop and implement a comprehensive B2C strategy that aligns with the company’s overall business objectives.
• Identify market opportunities and drive initiatives to capitalize on market trends and behaviours, and make calculated investments into sustained future growth.
• Collaborate and align with your business unit leaders and the wider executive team to set short-term and long-term goals, ensuring alignment across departments.
• Maintain an outcome driven “start-up” culture, by putting the right team structure in place, hiring talent that matches our current lifecycle phase and needs, and implement a rigorous prioritisation approach driven by ROI as you continue to scale the team

Growth and Brand Management:

• Oversee the development and execution of innovative campaigns and service offerings to enhance brand awareness and patient loyalty.
• Lead and optimise digital and offline marketing and communication efforts to ensure sustainable growth.
• Monitor and analyse market trends, competitor activities, and patient feedback to continuously refine differentiation strategies for the business.
• Ensure compliance with relevant regulations and industry standards to become the role model for the industry.
• Focus on partnerships and collaborations to increase the reach of the business and industry across the broader healthcare sector.

Patient Experience:

• Champion a patient-centric culture, ensuring that patient experience is at the forefront of all B2C activities and leverage tech and product teams to achieve best-in-class service to maximise retention.
• Manage and plan all relevant resources in line with business growth to ensure scalability of our operations and infrastructure.
• Oversee patient experience operations to deliver exceptional service and resolve issues efficiently.
• Utilise patient insights and feedback to enhance product offerings and service delivery.

Performance Management:

• Follow a data driven approach to set and monitor key performance indicators (KPIs) to track the effectiveness of B2C strategies and initiatives, in particular with regards to patient retention and efficiency of operations.
• Prepare and present regular reports on B2C performance to the CEO and executive team.

We have a fantastic opportunity for an experienced Producer to join our growing, dynamic & buzzing team. The ideal candidate will be responsible for managing the production of creative ATL & BTL projects from concept through to rollout across touch-points including TV + streaming channels, radio, OOH, events + activations, social + digital channels.

This role requires excellent project management skills, a keen eye for detail, and the ability to coordinate and communicate effectively with creative teams, clients, and other stakeholders. You will ensure that all projects are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities:

- Oversee the planning, execution, and delivery of creative projects, ensuring they meet deadlines, budgets, and quality standards
- Develop detailed project plans, including timelines, budgets, and resource allocation
- Act as the main point of contact between creative teams, clients, and other stakeholders
- Facilitate clear and effective communication to ensure all parties are aligned and informed throughout the project lifecycle
- Align with Workflow Administrator to allocate resources based on project requirements
- Monitor team workloads and adjust assignments to balance workloads and meet project deadlines
- Ensure all deliverables meet the company’s quality standards and client expectations
- Address any issues or challenges that arise promptly and effectively
- Have an extensive network of contacts within the production industry, including production houses, talent, photographers, videographers, directors, and other production professionals. 

We're seeking a dynamic Inventory Control Specialist to play a key role in optimizing our inventory management processes and ensuring seamless operations across our pharmacy network.

Collaborative Oversight:

• Collaborate closely with warehouses, carriers, and pharmacy partners to oversee shipping and receiving of stock.
• Manage pharmacy Stock on Hand (SOH) reconciliation and discrepancy investigation processes.
• Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock levels.

Operational Efficiency:

• Act as the first point of contact for incoming correspondence, providing assistance and escalating when needed.
• Provide support for projects and continuous improvement processes.
• Facilitate the onboarding of new pharmacies by assisting with account setup and providing ongoing support.
• Assist with administrative and fulfillment-related tasks as needed.

Reporting and Documentation:

• Generate regular reports on key performance indicators (KPIs), including inventory levels, order accuracy, productivity, and operational metrics.
• Maintain accurate records of pharmacy operational activities, such as inventory adjustments, receipts, and shipments.
• Coordinate access for pharmacies to necessary systems and resources.
• Conduct regular audits to verify inventory accuracy and maintain up-to-date documentation of operational procedures.

Problem Solving:

• Address operational issues, discrepancies, or customer complaints in a timely and effective manner.
• Analyze root causes of problems and implement corrective actions to prevent recurrence.

As an In-House Brand Marketing Manager, you will play a pivotal role in shaping and implementing our brand's B2C marketing strategies. You will be at the heart of driving brand awareness, consideration, growth, and the brand with existing patients.

This role will work closely with cross-functional teams to deliver impactful marketing campaigns and brand always-on strategies that resonate with our target audiences. You will be the key point person across all brand marketing efforts and support departments across Montu with brand-building initiatives.

This position will report directly to the Head of Brand, with accountability to ensure delivery of brand-building activities aligned to the Montu Marketing strategy and objectives, across the following areas:

Analysis & Insights

Strategic Development

Creative Planning & Cross Functional Collaboration

Execution & Monitoring

Continuous Improvement, Safety and Compliance

• Price Analysis: Conduct comprehensive analyses of pricing structures, including competitive benchmarking, cost analysis, and pricing elasticity. Drive recommendations around promotional depth and frequency across lines. Identify opportunities for pricing optimisation to maximise profitability while ensuring competitiveness in the market.
• Market Dynamics: Follow industry trends, competitor pricing strategies, and market dynamics. Utilise insights to identify emerging opportunities or threats and make proactive recommendations to maintain a competitive edge.
• Performance Tracking: Monitor key performance indicators (KPIs) related to pricing, promotion and revenue metrics. Analyse variances and trends to assess the effectiveness of pricing strategies and make recommendations for adjustments as needed to achieve revenue targets.
• Financial Modelling: Build and maintain financial models to evaluate the impact of pricing & cost changes on revenue, margins and overall profitability. Provide insights, projections and recommendations to the business based on financial analysis and scenario planning.
• Cross-Functional Collaboration: Collaborate closely with sales, marketing, finance, and within the category management teams to align cost forecasts and pricing strategies with business objectives. Communicate findings and recommendations effectively to stakeholders at all levels of the organisation.
• Process Improvement: Continuously identify opportunities to streamline pricing processes, enhance data accuracy, and improve decision-making efficiency. Implement best practices and tools to support ongoing price optimization efforts.