Total 14 Junior Executive research assistant job vacancies in Australia

Our reception is the first point of in-person contact for many of our clients.  We are looking for an experienced administrator who has worked in a healthcare or medical environment.  We also require a person who has exceptional customer service skills to ensure our clients have a positive experience at every contact.

This is a permanent full-time position.

About the role

• Reception - greeting clients, answering phone, scheduling and rescheduling appointments
• Administration - actioning emails, preparing resources for the clinicians, typing clinical notes for clinicians, preparing letters for GPs, filing client records, shredding confidential information, assist with ensuring clinicians' schedules are full
• Accounts - banking cash or cheques, processing payments (in person and via phone), creating invoices, issuing invoices via email, emailing receipts to the bookkeeper, end of day reconciliations, NDIS invoicing and claiming online, chasing outstanding payments
• other general office duties - keeping the clinic space neat and tidy

Benefits for you

• Supervision – paired with a dedicated supervisor to teach you the ropes
• Salary - above award rates for all employees
• Flexibility – we understand that there are times when you need to attend to family matters during business hours as we also have families
• Lifestyle and our beautiful surroundings – rural setting within easy access to the Sydney CBD, wineries, galleries, waterfalls, bush walking trails, country markets, camping… what more could you want!
• Vibrant team – passion for inspiring, empowering and supporting both clients and each other
• Other perks as a company which belongs to the MedHealth group - discounts on private health insurance and travel, access to a FREE Employee Assistance Program (EAP), a 'Fitness Passport' program, salary packaging options (including novated leasing) and much more!

About you

• Considerable experience in an administration and customer facing role within a healthcare or medical environment
• Excellent communication - verbal and written - skills
• Exceptional organisational and time management skills
• Strong computer skills
• Passion for working with vulnerable members of the community

#HH

We are looking for a Occupational Therapy Assistant to join our team in Bunbury on a full-time or part-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a valued team member, your responsibilities will include:

• Working within various insurance schemes, including Motor Accident Schemes, Worker’s Compensation and DVA 
• Assisting and shadowing the rehab consulting team undertaking Worksite, Functional, Ergonomic, Equipment and Home ADL Assessments
• Report writing and other administrative tasks
• Designing, implementing and monitoring programs that assist injured employees return to the workforce
• Liaising with clients, medical practitioners, insurers and employers to achieve outcomes appropriate for all parties
• Providing Ad Hoc Support to a multi-disciplinary term of Rehabilitation Consultants to assist clients in recovering from injury

We are looking for a Occupational Therapy Assistant to join our team in Adelaide on a full-time or part-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a valued team member, your responsibilities will include:

• Working within various insurance schemes, including Motor Accident Schemes, Worker’s Compensation and DVA 
• Assisting and shadowing the rehab consulting team undertaking Worksite, Functional, Ergonomic, Equipment and Home ADL Assessments
• Report writing and other administrative tasks
• Designing, implementing and monitoring programs that assist injured employees return to the workforce
• Liaising with clients, medical practitioners, insurers and employers to achieve outcomes appropriate for all parties
• Providing Ad Hoc Support to a multi-disciplinary term of Rehabilitation Consultants to assist clients in recovering from injury

• Are you interested in the occupational rehabilitation field?
• Do you want to get some hands-on experience in the industry?
• Hybrid office-based and work from home position.

Transform your career and gain real-world experience in the occupational rehabilitation industry, and the opportunity to work directly within a multi-disciplinary team of high performing consultants.

In this diverse role, you will enjoy providing case management support to consultants delivering rehabilitation services, ensuring excellence and quality of customer and client service delivery, and driving improved return to work outcomes for clients. 

You will get the opportunity to develop a wide variety of skill sets including workers compensation, case management, ADL assessments, vocational assessments, transferable skills analysis, labour market analysis, and project work. 

As a student interested in exploring Occupational Rehabilitation as future accredited Rehabilitation Consultant, you will get the appropriate training by our professionals and the opportunity to step into a consultant role in the future (depending on your qualifications). 

The Benefits

New team members enjoy comprehensive induction and employee assistance programs combined by ongoing workplace mentoring. Clearly defined career development pathways are aligned with a competitive remuneration package and salary packaging options are available.

We have a robust "promote from within" culture and secondment opportunities keep life interesting and challenging for our employees. If social events and activities are your thing, we have plenty to choose from too!

How you’ll be making an impact

As a Professional Support Assistant, you will work closely with and support a team of Allied Health professionals. Your responsibilities will include: 

• Assisting with data entry and producing data reports
• Assisting with invoicing processes
• Assisting with reception duties when required
• Providing all administration support to the team as required
• Managing outgoing mail for the team – scanning, copying, posting etc.

As a NDIS registered provider we support clients with literacy, speech and language disorders, social skills through to mealtime management and AAC assessment and prescriptions.  Caseloads are varied, and the support is thorough.  

Utilise the skills you have been developing by offering real clients, real therapies.

Get professional training, supervision, support and advice on how to investigate, determine and deliver excellent and effective interventions to improve the lives of clients right now!

• Process claimant files post-assessment
• Sort and prepare documents for digital scanning
• Monitor scanned files for accuracy
• Paper file destruction
• Maintain privacy and confidentiality obligations
• General administrative tasks

We are looking for a motivated team player who is passionate about customer service and building relationships. The ideal candidate will bring energy, enthusiasm and initiative with a drive to support their team and their career.

The role will require you to provide administration support to our Occupational Therapists, Speech Pathologists, Psychologists, Behaviour Support Practitioners, Physiotherapists and Exercise Physiologists to deliver quality outcomes for our clients.

Role Responsibilities include:

• General Administrative tasks including, emails, calls & reporting
• Booking clinician appointments 
• Manage administrative tasks related to the coordination of NDIS plans, service agreements and funding.
• Liaising with both new and existing participants and families
• Developing and maintaining relationships with external stakeholders
• Updating participant information details within database 
• Looking after compliance and documentation

We offer you:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport, purchase additional leave… just to name a few
• Excellent remuneration – Competitive salary + laptop + smartphone + salary packaging options
• A Great Team - extremely supportive Allied Health Team environment  
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

File Preparation

• Pre-appointment checking, chasing and preparation of all report files;
• Pre-appointment preparation of templates for experts and transcribers;
• Maintain accurate and timely updates and uploads to Salesforce;
• Maintained detailed Notes to File when matters deviate from standard procedure or when instructions varied by the client;
• Post-appointment processing of files, scanning and archiving

Communication and Customer Service

• Provide exceptional customer service and product/service information;
• Resolve emerging problems and handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, record customer interactions and escalation;
• Ensure excelling service standards, respond efficiently to customer inquiries and maintain high customer and expert satisfaction;
• Communicate urgent file requests with other staff as required;
• Contact customers to track paperwork and any other file issues;
• Inform the QA Manager regarding staff/roster/leave changes.

Reception Support

• Support the Clinic Coordinator in management of reception on day to day basis;
• Greet and sign in experts and examinees to Lex Medicus’ offices;
• Ensure that clinics are clean and well stocked in between examinations;
• Ensure that experts have all requirements while using the clinics. Files, Dictaphone, hand weights etc.

General

• Function as an effective, positive team member;
• Maintain active knowledge of work health and safety practices and procedures;
• Adhere to all policy and procedures;
• Complete all required training, learning & development courses on time;
• Promotion of Lex Medicus on social media;
• Attending Lex Medicus seminars, functions and training days as required;
• Business development communications with lawyers and clients.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

Our reception is the first point of in-person contact for many of our clients.  We are looking for an experienced administrator who has worked in a healthcare or medical environment.  We also require a person who has exceptional customer service skills to ensure our clients have a positive experience at every contact.

This is a permanent full-time position.

About the role

• Reception - greeting clients, answeing phone, scheduling and rescheduling appointments
• Administration - actioning emails, preparing resources for the clinicians, typing clinical notes for clinicians, preparing letters for GPs, filing client records, shredding confidential information, assist with ensuring clinicians' schedules are full
• Accounts - banking cash or cheques, processing payments (in person and via phone), creating invoices, issuing invoices via email, emailing receipts to the bookkeeper, end of day reconcilitations, NDIS invoicing and claiming online, chasing outstanding payments
• other general office duties - keeping the clinic space neat and tidy

Benefits for you

• Supervision – paired with a dedicated supervisor to teach you the ropes
• Salary - above award rates for all employees
• Flexibility – we understand that there are times when you need to attend to family matters during business hours as we also have families
• Lifestyle and our beautiful surroundings – rural setting within easy access to the Sydney CBD, beaches, wineries, galleries, waterfalls, bush walking trails, country markets, camping… what more could you want!
• Vibrant team – passion for inspiring, empowering and supporting both clients and each other
• Other perks as a company which belongs to the MedHealth group - discounts on private health insurance and travel, access to a FREE Employee Support Program (EAP), a 'Fitness Passport' program, salary packaging (including novated leasing) and much more!

About you

• Considerable experience in an administration and customer facing role with a healthcare or medical business
• Excellent communication - verbal and written - skills
• Exceptional organisational and time management skills
• Strong computer skills
• Passion for working with vulnerble members of the community

This role will provide case management support and deliver therapy programs to NDIS participants so they can further engage in daily tasks; under the supervision of an allied health professional.

Duties include:

• Booking appointments and assessments on behalf of a clinician
• Follow up with stakeholders to obtain documentation required by the clinician, such as standardised assessments, school visit forms, clinical reports
• Delivery therapy programs to participants under the direction of an allied health professional
• Be responsible for managing an allocated case load and completing therapeutic processes in a timely manner
• Evaluate the results of therapy by observing, noting, and evaluating participants progress and implementing recommended adjustments and modifications.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

We are looking for a Professional Support Assistant to join our team in Sydney on a casual basis!

About the role

As a Professional Support Assistant, you will work closely with and support a team of Allied Health professionals. Your responsibilities will include: 

• Managing outgoing mail for the team – scanning, copying, posting etc
• Assisting with data entry and producing data reports
• Assisting with coordinating and arranging meetings and appointments with clients
• Assisting with reception duties when required
• Providing all administration support to the team as required