Total 9 service operations manager job vacancies in NSW - Sydney - St George & Sutherland Shire

Delhi ‘O’ Delhi is seeking a full-time Restaurant Manager who will have a minimum of 3 years’ experience in a premium management position, impeccable presentation, and a genuine passion for delivering memorable experiences to Sydney diners, both in-house and at catering events.
The full-time role is open to Australian citizens and permanent residents. We can consider visa sponsorship for suitable foreign professions. Remuneration will be $74,000 to $80,000 plus superannuation depending on the level of skills and creativity you have to offer.
Only shortlisted candidates will be contacted.

Key responsibilities:
• Manage and oversee the entire restaurant operation and off-site catering events
• Maintain superior standards for guest services, including floor and caterings assignments
• Oversee reservations segment, and building relationships with guests and stakeholders
• High order ability to create ideas for marketing and advertising the brand
• Responsible for personnel management including leading, rostering, performance, and training the front of house team
• Plan and manage onsite/offsite events, themed parties, and corporate functions
• Oversee service delivery, beverage offerings, and staffing for food and catering segment
• Management of labour costs and reporting and the ability to balance high volume periods and peak service times with the team
• Develop menus and variations in conjunction with the head chef and the director
• Liaise with the head chef on daily bookings, events, service schedule and food sequencing
• Oversee stock levels, order supplies, and implement monthly stocktakes and QC checks
• Confidently offering advice about menu and wine choices
• Lead role in managing regular patrons, VIPs, and handling guest feedback/complaints
• Prepare sales and personnel reports for the management periodically
• Responsible for overall hygiene, WHS and statutory compliance for floor/catering segments
• Enforce/monitor HACCP compliance within all floor and catering processes and operations

What we are looking for:
• Diploma in Hospitality or higher, or related field, or 3 years culinary experience in a management position
• A strong strategic and operational-minded leader with creative flair
• A positive and outgoing personality - to lead a team by example
• Knowledge of current food and beverage trends
• Sound knowledge of cocktails, spirits, and beverages overall.

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

The Secret Kitchen (TSK) - An Indian Saga is a renowned restaurant that invites you to engage in the experience of Royal Indian Cuisine with a Secret twist.

TSK is looking for a Restaurant Manager who will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, managing staff, and maintaining overall business efficiency
This full-time role is based in Bella Vista NSW with a salary range of $74,000 to $80,000 plus superannuation. Minimum requirement is Diploma in a Culinary field, or higher, or equivalent industry experience. TSK can offer 482 visas to suitable candidates.

Main duties are as follows:
• Ensure outstanding customer service by setting and maintaining high guest service standards.
• Supervise and coordinate restaurant’s floor staff
• Monitor daily floor operations for smooth functioning of guest services, presentations, and food sequencing to the floor
• Resolve any issues such as complaints, feedback, and suggestions
• Collaborate with the kitchen leader to maintain menu quality, food safety, and consistency
• Manage reservations, seating, ambience, and customer flow for optimal dining experience
• Recruit, coach, and performance manage new floor staff
• Create and manage floor staff rosters, and delegating duties to maintain efficient staffing levels at all times
• Ensure a positive and cohesive environment that promotes teamwork and professional growth
• Develop and manage budgets, oversee financial compliance, and prepare reports for the management
• Manage inventory levels, order supplies, and control food and beverage costs

Only selected or eligible applicants will be contacted.

Madam ji is seeking Restaurant Manager to lead our floor team with an immediate start on a full-time basis in Darlinghurst NSW. An ideal candidate should hold a minimum of diploma in a culinary field, or equivalent experience as a Restaurant Manager.

Salary range offered is $74,000 to $80,000 plus super depending on skills and experience of the applicant. The role is open to local residents as well as overseas culinary professional.

Duties and responsibilities:

• Daily responsibilities including overall management of floor and bar operations
• Ensure that guest experience the highest level of dining standards, including presentation, restaurant ambience, serving times and staff interactions
• Manage staff daily / weekly rosters and leave and assign duties, and hiring new staff
• Monitor floor team for professionalism and presentation with performance management and mentoring
• Manage guest services procedures including financial analysis, budgeting, and staffing
• Contribute to general business growth through successful planning and management of events, functions, and parties
• Oversee customer services portfolio including complaints handling and resolutions, evaluating feedback and implementing suggestions, and escalations
• Contribute to planning of menus based on commercial success and market prices.
• Ensure floor operations have minimum wastage, and the facility remains well equipped
• Responsible for employee compliance with the food and hygiene, WHS, fire and hazard prevention and workplace sanitation requirements.
• Contribute to overall stock control, stock orders and quality assurance.

Skill set Required:
• Diploma in a Culinary discipline, or similar field
• Minimum of 2 years’ experience in a management role
• A strong focus on delivering high standards and exceptional product
• Excellent communication, multi-tasking, and problem-solving skills
• A genuinely charismatic, energetic personality with a desire to succeed
• Excellent time management and organisational skills
• Sound knowledge of beverages and expertise with the wine lists

Only selected or eligible applicants will be contacted.

BACKGROUND:

WEST 1 is a leading international education agency specialising in assisting students and professionals in pursuing educational and career opportunities abroad. Founded in 2006, WEST 1 has grown to become a trusted partner for thousands of clients, offering personalised services that cater to the unique needs and aspirations of each individual.

With a strong presence in both Brazil and Australia, WEST 1 provides comprehensive support services, including educational counselling, visa application assistance, accommodation arrangement, and ongoing support throughout the duration of the study and work experience. Our vision is “To be the biggest and best exchange agency FOR the world” and mission “Awakening to a world of possibilities”.

WEST 1 has a dedicated team of experienced professionals who are passionate about international education and committed to delivering exceptional services. Our success is built on our deep understanding of the educational landscapes in both Brazil and Australia, as well as our strong relationships with educational institutions and immigration authorities.

Daily tasks include:
1) Managing and driving the development of customer service staff;
2) Coordinating and executing serviced provided, evaluating product performance, and following up on customer satisfaction through post-sale services;
3) Guiding and offering feedback to team members while supporting recruitment efforts;
4) Identifying and addressing customer expectations by engaging with clients, service providers, and several organizational departments;
5) Creating and evaluating workflows, strategies and policies that oversee the delivery of products and services, in addition to managing customer interactions.

Requirements:
- Bachelor’s degree;
- At least one year of full-time work experience;
- Experience in an international or exchange company is a plus;
- Portuguese and English communication skills mandatory (due to the majority of our client's nationality)

Annual salary: $73,850 + superannuation
Proposed hours of work per week: 38 hours (full-time basis)

Lotus College is seeking to employ a Marketing Manager to drive its corporate vision and marketing strategies through high-level research and long-term evaluations to optimise brand presence.

The applicant should possess a bachelor degree in an education sector or equivalent field with 2-year experience as a desirable attribute. This full-time role will be remunerated between $74,000 and $80,000 and is based in Sydney NSW. 482 sponsorship can be considered.
Incumbent may be required to travel to various national and international locations to undertake market researches, oversee marketing initiatives and qualify opportunities through career seminars, network workshops and active liaison with business partners.

• Managing and leading all marketing activities within Lotus College, including overall responsibility for brand management and corporate identity;
• Creating marketing strategies to lead Lotus College in meeting their sales objectives;
• Conducting researches within the education industry to evaluate market patterns & demand to establish marketing plan;
• Overseeing Lotus College’s marketing budget including directing company funding based on return on investment ROI quotients;
• Driving brand presence through planning and implementing promotional campaigns appropriate to core business and identified market prospects;
• Managing and improving lead generation campaigns and networking initiatives, and measuring outcomes to accelerate adoption by the target audience;
• Developing a comprehensive go-to-market (GTM) plan that includes a variety of creative content, networking events, email, social media and innovative campaign approaches;
• Liaising with business stakeholders as a primary contact to negotiate, gather feedback, establish and sustain partnerships to optimise commercial returns;
• Generating management reports on brand placement, market shifts and competition;
• Leading cross-functional improvement through sharing marketing feedback, industry dynamics and increased sharing and learning within Oceania teams.

Only eligible and shortlisted applicants will be contacted.

Prompt Mower Service Pty Ltd (Prompt Mowers), a family owned and operated Australian entity, started its first store in Plumpton in 1990 and since then it has only gone from strength to strength. Prompt Mowers now has five stores located across the Greater Sydney region including Plumpton, Rouse Hill, Hornsby, Carlingford and Blacktown.

Prompt Mowers specialises in the sale and service of a complete range of lawn mowers, ride-on mowers and a range of other gardening equipment from premium brands like Stihl, Honda and Victa. Other outdoor equipment includes grass trimmers, brush cutters, chainsaws, blowers, shredders, hedge trimmers and high-pressure cleaners. Prompt Mowers also sell and service equipment for civil construction, including motors, generators and brick saws.

Prompt Mowers is a qualified servicing dealer for Stihl, Honda, Victa, Briggs & Stratton, Ferris, Masport, Sanli and Atom and provide repairs and services for almost any brand of mowers. Team of service technicians have been specially trained so that Prompt Mowers can provide its customers with the most accurate advice. Prompt Mowers provides a pre-test, run and tune of products before it leaves the store, and continue to provide ongoing servicing requirements.

Over the years, Prompt Mowers have assisted countless customers find the right equipment to suit their needs and budget. Prompt Mowers prides itself on an unmatched level of customer service and after-sales support.

Role of a Business Service Manager:
As a Business Service Manager at Prompt Mower Service Pty Ltd, you will be responsible to oversee and manage the operational activities of five branches/stores of Prompt Mowers within an organization. You will be responsible for ensuring smooth operations, optimizing efficiency, and maintaining high levels of customer satisfaction.

Duties / Tasks of a Business Service Manager:
• The Business Service Manager at Prompt Mower Service Pty Ltd is responsible for providing support to the branches/ stores in its day-to-day business operations and lead the implementation of standardized operating processes.

• Responsibility includes a strategic approach to business planning, directing daily activities, resource planning, operational efficiency, and ensuring that branches/stores meet performance goals. This includes creating forecasting, demand planning, and overall operational efficiencies to improve service levels to customers across all stores.

• Ensuring that the branches/stores run smoothly and efficiently, and that they adhere to organizational policies and regulations.

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

• Ensure professional and product development opportunities for all employees through, coaching, mentoring and training and provide a safe and healthy work environment.

• Prepare annual operational budget for approval and prepare and present reports on each branch/store performance, trends, and operational insights to senior management.

• Manage data collection of all stores operation for the evaluating the performance to achieve productivity targets, reduce operational cost, eliminate errors, and deliver excellent customer service.

• Report on materials and inventory controls and conduct budget reviews and report cost plans to upper management for each store.

• Maintain constant communication with store managers, staff, and vendors to ensure proper operations of Prompt Mowers.

• Control and allocate resources as appropriate and ensure effective cross-training within the team.

• Continuous improvement of operational process and procedures to ensure best-in-class sales support and ease of doing business
• Supervised and improved customer-oriented service standards and implement effective workplace policies regulating time, performance, and stress management of the work team to ensure a secure and conflict-free workplace environment.

• Handle escalated customer inquiries, complaints, and service issues in a timely and effective manner.

• Processing of transfer of stock between branches on a timely basis, to ensure accurate financial records when assessing financial performance of each branch.

Required skills and qualifications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Minimum two years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes.

Annual Salary: $80000 + Superannuation
If you have the experience and skills, please apply for this role.

Krisneil Pty Ltd are disability service provides based in Ramsgate Beach, NSW. Currently there is a vacancy for an experienced Disability Service office for full-time role.

Duties and responsibilities:

1. Interviewing clients to assess their level of difficulties and building rapport with them
2. Making assessment of clients' needs and creating the training and support programs accordingly
3. Preparing the report on the health progress of the client/patients
4. Maintaining the notes and reports for all other routine tasks
5. Monitoring the health program prepared for client/patients
6. Referring clients to other support groups that can provide additional help to clients
7. Liaising with other health care professionals and community groups
8. Helping people/clients especially young people who have emotional, social, and financial issues
9. Building supportive relationship with people with mental illness, their carers and families
10. Using person-cantered approach work with people with mental illness to maximise their independence and confidence to stay in community
11. Helping in preparation and submission for financial funding to support clients
12. Monitoring delinquents and people on bail as needed
13. Helping the Centre with the assessment of community needs in areas such as health, housing, employment, training etc.
14. Take responsibility to work in accordance with workplace health and safety guidelines and follow the Policies and Procedures of the organisation.

Qualifications:
• AQF Diploma or higher qualification, or at least 3 years relevant experience.
• Previous experience working in disability support, or a related field is preferred.
• A compassionate and empathetic approach to supporting individuals with disabilities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with individuals, families, and colleagues.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Ability to work independently and as part of a team, with a flexible and proactive attitude.

Salary: $78000/year + Superannuation

One of our clients Holiday Inn & Suites Parramatta, in Parramatta are looking for an experienced and skilled Front Office Manager. This is a full-time role for right person.

Front Office Manager position
Front office manager who will be in charge of our reception area? acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.
You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Front Office Manager responsibilities are:
• Control of front desk tidiness and availability of all necessary stationery and material including pens? forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel
• Training and supporting office staff
• Handling complaints and specific customers’ requests
• Monitoring stock and order office supplies and troubleshooting emergencies
• Managing mail distribution
• Organizing office budget
• Managing records of office expenses and costs
• Overseeing the compliance with company’s policies and security requirements

Front Office Manager requirements are:
• 1+ years' experience of working on a Front Desk Manager or Reception Manager position
• Profound experience in customer service? office management and basic bookkeeping procedures
• Good experience with office machines (such as fax machines and printers)
• Good practical knowledge of MS Office? particularly Excel and Word? likewise Hotel Property Management system (Opera & Micros).
• Strong communication and interpersonal skills
• Good organizational? multitasking and problem-solving skills
• Bachelors in Hotel Management; additional certification will be a bonus

Salary - $73,000-$80,000 plus super
Only eligible and shortlisted applicants will be contacted.