Total 4 job vacancies by DirectIT Pty Ltd

Description
Manage client accounts and represent Direct IT in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

Main Duties
• Compile lists /develop and update database of prospective client businesses.
• Acquire and update your knowledge of Direct IT services and Direct IT’s competitors' goods and services, and market conditions
• Regularly visit prospective client businesses to establish and act on selling opportunities and retain existing clients.
• Assess customers' needs and explain the Direct IT services which will meet their needs
• Promote Direct IT’s ICT services to existing and prospective clients
• Quote and negotiate on prices and credit terms and complete contracts and record orders
• Arrange the delivery of goods, installation of equipment and the provision of services.
• Report to sales manager-Team Leader on sales made and the marketability of ICT services
• Follow up with clients to ensure satisfaction with ICT services purchased, arrange modifications and resolve any problems that may arise.
• Prepare sales reports, and maintain and submit records of business expenses incurred

Skills, Knowledge and Experience.
• Skills, knowledge and experience in business IT Infrastructure, hardware and software.
• Communication; verbal and written.
• Listening
• Questioning
• Influencing /Selling skills
• Computer and database management.

Whats in it for you?
• Salary: $73,150 per year + Super
• Uncapped Commission

ICT Support Officer
DirectIT Pty Ltd

Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management system

This is a full time position with a base salary of circa. $73,150 plus super being offered

Your tasks will include:-
• Maintaining ICT knowledge base with system documentation, procedures and help sheets
• Proactively monitor system security patches and malware updates to ensure currency and correct deployment
• Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
• Analyzing backup issues and report findings to ICT Manager
• Undertaking some web or system development as required
• Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
• Producing and running system and network monitoring reports and utilities
• Accurately administrating and managing the Helpdesk system and processes
• Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritized
• Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimize client response times

Please APPLY ASAP

ICT Account Manager

Immediate Start - Great incentives and commission, achievable targets

THE ROLE:
• You will be contacting decision makers within organizations of all sizes to enquire about their business needs relating to IT solutions on behalf of our market-leading client base
• Full training and ongoing support will be given to ensure success!
• 38 hours per week Monday - Friday
• $73,150 per year + Super + Commission

YOU:
• Must be fluent in English
• To work from home you need your own laptop or computer
• B2B sales experience / outbound telesales is a requirement
• Ideally you will have knowledge or experience with IT ie Storage/Backup/Infrastructure/ERP Solutions/IT security (or the ability to pick it up fast!)
• Competitive nature
• Comfortable working to targets.

**Benefits**
• Ongoing training and support
• Achievable targets and incentives
• Commission on top of base
• For more information and full Job Description, apply today

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $73,150 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.