Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

Do you have outstanding customer service skills? 

Want to make full use of your professional expertise? 

Keen to help make a difference in people’s lives with this outstanding organisation? 

Highly motivated and love taking ownership for your own work? 

Does this sound like you? If you have excellent communication and customer service skills and would love to work as part of a ‘for-purpose’ organisation that really makes a difference in the lives of people with disabilities – apply now! 
 

The Client Services Consultant position covers a wide range of functions including client relationship management, connecting clients with appropriate services and supports to meet their needs and supporting the customer service functions including scheduling of appointments and managing incoming calls.
 

You will have every opportunity to utilise your expertise and develop your skills.  You’ll be responsible and accountable for your own workflow and expected to exercise judgement and initiative. 
 

Supporting both current and prospective CPA clients of all ages, you will deliver high quality seamless client engagement and client management services to ensure families are connected with the right services to meet their needs in a timely way.
 

You will also be expected to resolve day-to-day service delivery queries and issues and will appropriately prioritise workflow to efficiently manage your caseload.
 

As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving. 
 

The role is located at our Prairiewood site and is a permanent full-time position. 

You will initially be required to work in the office as you settle into the role and build relationships within the business.  Flexible/Hybrid Working arrangements will be available after 6 months.

What do we offer? 

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

What will you bring to the role? 

• Commitment to the rights of people with disability 
• Outstanding customer service skills 
• The ability to work independently and as part of a team 
• Good time management and workflow prioritisation skills
• Proficient with the Microsoft Office suite of programs (Work, Excel, Outlook)
• Salesforce or Customer Relationship Management (CRM) system experience desirable
• Current driver licence 
• Working with Children Check, or willing to obtain
• Ability to prioritise work and meet deadlines 
• A flexible and collaborative approach to work

Important information: 

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

We are currently seeking a dynamic and strategic professional to fill the exciting role of Individualised and Community Program Coordinator - Lifestyles.  The Program Coordinator leads a hardworking team of frontline support staff who are committed to providing high-quality services for clients with a disability within their home and the community. The role also involves overseeing our programs for young adults with a focus on capacity building at our Prairiewood site. The role is part of CPA Lifestyles Services team and may be the career opportunity you’ve been looking for!

The ideal candidate will be customer-focused with established leadership, people management, communication and stakeholder engagement skills and a strong ability to drive new business. A demonstrated capability in managing social and community programs including the conceptualisation of new services in response to client and business needs will be highly regarded.

Your operational and administrative proficiency will keep the client-facing team’s day-to-day activities running smoothly. As someone who excels in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues and problem-solving.

With significant experience in disability, teaching, youth services or related, and demonstrated supervisory skills, the individual will review and improve existing services and chart the course for future program opportunities through collaboration with the Lifestyles manager and greater Sydney youth services. Sound business acumen and excellent planning and organisation will be showcased by the incumbent whilst enjoying the ability to build rapport and create strong connections with stakeholders.

With a genuine desire to work in the for-purpose sector and a connection to the organisational values of Cerebral Palsy Alliance, this is an exciting opportunity to innovate and drive the direction of this important portfolio.

Note: this position is located in Prairiewood in Sydney's South Western suburbs and is full-time.

Our Lifestyles Services are based around a client and family-centred philosophy, in which all team members collaborate to work towards achieving the goals identified by clients and their families. The successful candidate will possess strong professional and ethical values that align with this philosophy.

What will you bring to the role?

• Energetic, resilient and a can-do attitude
• Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making
• Experience in mentoring, training and developing team members.
• A proven ability to work as part of a greater team and achieve goals through collaborative planning.
• Ability to look at situations from a holistic view with foresight and make decisions on what is best for the people we support and services ongoing.
• A strong understanding of active support principals
• Experience in Youth Work, Mentoring and Working with Young People (Young Adults and Teenagers)
• Strong communication, administration and computer skills
• An extensive understanding of the rights of people with a disability
• A commitment to supporting people to make a difference in their own lives.
• Current driver’s licence
• Ability to travel within the Sydney area as required.
• Working With Children Check

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

Cerebral Palsy Alliance is the industry leader in disability services with 16 Therapy specific sites across NSW and ACT and over 160 Therapists. Using the latest international science, we provide the latest therapies and early learning programs. To date, CPA has dedicated $50 million for research into cerebral palsy and are the world leaders in this space.

CPA's Allied Health team have a strong focus on best practice and evidence based solutions. You will have the support of our Clinical Governance team who are seniors and leaders in their disciplines and provide education, training, supervision and mentoring to all our therapists - they are specialists in the field of CP and disabilities.

About the role:

• You will have the opportunity to work independently and in a group setting - allowing you to make informative decision making.

• You will receive extensive professional development, clinical support and mentorship.

• The opportunity to work on a mixed caseload that will provide you with a solid foundation

• Your clinical experience and opinion will be valued and action taken

• You will have the opportunity to be involved in the professional journey of new grads and students and utilise your skillset and knowledge to train, mentor and supervise (if you wish)

• Join a close knit and experienced multidisciplinary team of Occupational Therapist, Speech Pathologist and Physiotherapists

• Have access to strong links with research institute & advocate for evidence-based practices

At our Prairiewood centre we have a mixed caseload that ranges from infants through to 65+ which provide our therapists with great variety as well as the opportunity to focus/specialise their experience. Join our highly innovative, experienced, supportive, multidisciplinary team of 20, who provide intervention in our numerous therapy rooms, as well as operating an organisation funded baby clinic to support children under 2 at risk of Cerebral Palsy.

Therapists work and provide intervention on and offsite. This can include client homes, schools, and community environments, however most appointments occur on the Prairiewood site in our therapy and group rooms

Working for Cerebral Palsy Alliance offers you exceptional remuneration & benefits:

• Exceptional professional development opportunities, equating up to $20,000 a year  

• Outstanding career growth opportunities and world class training through our in-house registered training organisation - https://trainingalliance.edu.au/

• Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours, full time / part time or short/long term contracts

• A relocation allowance for interstate or rural moves of $5000 

• Multiple career pathways including Research, Clinical Governance, Specialisation and Management opportunities 

• Work closely with the Governance team and have extensive Clinical Supervision (each CPA Therapist has an allocated Clinical Supervisor)

• 12 weeks paid maternity leave and 2 weeks paid partner leave

• Additional leave days, including  bonus leave, pre-purchased leave, compassionate leave and CPA Day – an additional public holiday (occurs in the period between Boxing Day and New Year's Day)

• Up to $2,650/year tax-savings through meal, entertainment and venue hire benefit 

• Wellbeing allowance of $100 per year (have massage on us or buy new sneakers)

• Discounted gym/fitness centre membership for your whole family 

You will bring:

• Have membership or eligibility for SPA registration

• Willingness to function autonomously and as part of a team

• Current drivers' license