Total 4 job vacancies by Cars24

As part of the CEO Office at Cars24 your role is to provide executive support to our CEO and the leadership team and drive success of the Cars24 expansion in Australia.

We have an ambitious goal to become the #1 place in Australia to buy cars online . This role is critical as a support to CEO to develop strategy, team and drive execution in the market. You will report to the CEO and will work very closely with the leadership team. The role is preferably based in Melbourne.

Below is an example of responsibilities:

• Assist the CEO of the business in forming a view on key strategic priorities and executing on those

• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them

• Assist CEO and the vertical leads in building the teams & process where needed

• Other duties as they emerge

What you should have:

• Have at least 10+ years of experience in a high pace environment as a jack of all trades or a project manager. You may just be coming out of the consulting environment and ready to dive into execution
• Passion for details and efficiency
• Strong level of adaptability and agility
• A self-starter and owner mentality
• Excellent ability to collaborate with the team
• Strong written and verbal communication skills

A range of c suite benefits on offer, which will be discussed with shortlisted applicants.

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!

At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers!

Love cars? Love delighting customers? Join our amazing team that will transform the way cars are bought and sold in Australia!

As the Retail Sales Representative, your biggest job will be to delight and amaze our customers when they are visiting site to test drive, or when you are delivering or picking up their car. You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a valid driver’s license for this role and be prepared to undergo a police and background check and clearance.

Responsibilities:

• Be the “face” of Cars24 to our customers when customers book a test drive at site
• Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanor - so much so that they would want to tell their friends all about their experience with Cars24
• Be able to build trust with your customers by being timely, reliable and communicative - no problem is too hard for you.
• Liaise closely with the customer operations team to ensure the right cars are ready for inspection, and delivered on the right delivery vehicle and route, to the right person on file, with the right specifications
• Liaise closely with the customer operations team on administrative tasks and ensure all paperwork required at the point of handover is completed smoothly, with minimal hassle
• Be willing to learn how to assess a car for delivery or pick-up; we will provide training and operating protocols to guide you
• Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go
• Customer satisfaction metrics will be your performance indicator
• Conduct test drives with customers, and be a great listener, ask the right questions and close the sale.

What you should have:

• A hunger for success
• You are flexible and are willing to work after hours and weekends, based on a rotating roster.
• A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.
• You’re a solid team player working within a big organisation, who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
• You’re aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with
• Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.
• A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.
• Car knowledge (nice to have) - you know the ins and outs of most makes and models (can pair a phone with a car’s infotainment system / take a customer through the ‘quirky’ features of a European car)
• You need to have a valid full driver’s license for this role
• Have the ability to close a customer and see the sale through from enquiry to delivery.

What we offer in return:

• Excellent pay + commissions
• Performance based bonuses
• Career Progression
• Monthly phone Allowance plus more
• Annual wellness allowance
• Generous commission structure plus over supply of leads!
  
  Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
  Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Cars24 have raised over US$200mm in funding at a billion-dollar valuation. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets for 2021.

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let’s make buying cars a truly joyous and painless experience.

About the role:

As a Customer Operations Specialist, you will be part of a team that ensures that our customers receive a smooth, consistent and exceptional customer experience. In this role, you will support the logistics and local teams in getting vehicles ready for delivery by fulfilling registration processes and by ensuring all items that need to be delivered with the vehicle are on board and ready to go from documents to keys to logbooks. You will be expected to bring your A-game every day and be an energetic and enthusiastic member of the team, comfortable at juggling multiple tasks on tight deadlines. As the last set of eyes over a vehicle before it’s loaded for delivery to its new owner, you will have an eye for detail and share the high standards of the business. The right mindset and cultural fit are critical in our consumer obsessed, dynamic, entrepreneurial, data driven, collaborative start-up, with a huge ambition to transform automotive retailing in Australia

What you’ll be doing:

• Owning relationships with local Transport offices to ensure speedy registration turn-around on cars
• Owning all customer documentation that needs to go to the customer physically on the day of delivery
• Ensuring the right car is dispatched on the right delivery vehicle, on the right routes, with the right documents and customer delight packages
• Liaising closely with our customer service delivery teams to ensure they are able to execute their customer-facing tasks (e.g., paperwork, car delivery and pick-up etc.)

What you need:

• Customer first mindset
• Detail orientated - Being the person who sees the missing piece of the puzzle where others can’t
• Positive and enthusiastic team player - Teamwork makes the dreamwork
• Excellent communication skills to enable you to get the job done
• Problem solver, likes a challenge
• Experience of operating in highly customer centric businesses
• Experience of working in a high volume, fast paced and dynamic environment
• Experience of monitoring and managing multiple KPI’s
• Previous experience working in automotive registrations is preferred
• Hold a current unrestricted drivers license
• All applicants must be prepared to undergo a police and background check.

What we offer in return:

• Competitive pay: full-time salary
• Monthly Phone Allowance
• Career Progression
• Performance based bonuses
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a "can-do" attitude