Total 14 recruitment manager job vacancies in Australia

As the SMB Sales Manager for Australia, your leadership will help Square increase revenue against individual, team and Sales department quotas. Your entrepreneurial approach will be a valuable contribution to developing our strategy, growing the team, and establishing a culture of crisp execution. You will be a brand ambassador for Square across Australia and will have an active role representing Sales across internal teams. Managing a team of Account Executives and will report into the Head of Sales for Growth Markets, working together on strategy definition and sales plans.You will:

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely
• Support direct reports by participating in client and prospect meetings
• Develop a sales team which includes hiring and training new account executives on sales process
• Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management
• Build predictable and repeatable sales funnel processes and best practices across team
• Define outbound strategy to grow markets across Europe through BDR outreach
• Conduct weekly pipeline review and forecast meetings with AEs
• Coach direct reports regarding strategies to increase revenue and customer success
• Evolve the sales strategy, process and tactics to improve performance
• Use the customer voice to improve our products
• Envision new ideas and approaches and take them to fruition

As Senior Manager, Sales Content & Enablement, you’ll play a leading role in our sales efforts - enabling our sales and account management teams to win with narratives, insights, sales content and training. You will own the development of the Afterpay B2B positioning and value proposition, produce a suite of sales content to empower our sales teams, and create compelling B2B brand storytelling. The challenge in front of you is to convince merchant partners  “why Afterpay” at every step of the sales and account management process. You will bring a strong story-telling capability to craft narratives and materials for merchant partners from SMB to Enterprise scale. 

• Value proposition: own the Afterpay merchant value proposition, and the development of merchant-focused messaging programs to support its use across sales, account management and B2B marketing channels

• Sales narratives: work with sales leaders to develop a deep understanding of the sales process, and develop narratives and sales content materials to effectively position the Afterpay proposition, differentiate our offering and overcome objections

• Sales content: own the creation of sales materials across a range of formats, and for a range of channels. Partner with sales, account management, B2B marketing, product to align enablement programs to business objectives, ensure consistent messaging, and address gaps

• Insights: partner with data science, insights, research and strategy teams to develop compelling insights and proof points that demonstrate the positive impact of Afterpay on merchant partners

• Product narratives: ensure strong positioning and messaging of the Afterpay product suite to merchants

• Partner with B2B marketing to support account based marketing initiatives. Partner with sales to build account-specific messaging strategies for Enterprise deal cycles

• Collaborate on the production of case studies and testimonials that highlight the success of Afterpay partners

• Tools and training: own the deployment of our sales content platform, ensuring maintenance of sales materials and the adoption of best-in-class enablement tools

• Measure Impact: track and analyse the effectiveness of enablement programs and initiatives, using data to assess performance and make data-driven recommendations for improvements

As the Commercial Sales Strategy Manager for the APAC region, you’ll play a pivotal role in driving our merchant growth strategy across all market segments, from SMB to Global Enterprise. Reporting to the Regional Director of Commercial Sales Strategy, you’ll develop and execute comprehensive strategies that leverage the full spectrum of business levers, including product, pricing, marketing, sales, and support, to drive merchant acquisition, activation, retention, and revenue growth. Your ability to analyse merchant behaviour, market trends, and the competitive landscape will directly influence Afterpay’s success in supporting our merchant partners.

Key Responsibilities:

• Lead the creation and execution of data-driven sales strategies that drive revenue growth across all merchant segments, from SMB to Global Enterprise.

• Manage pre- and post-sale monitoring activities to maintain a strong sales pipeline and conduct forecast analysis, ensuring that revenue targets are met.

• Develop and implement market segmentation strategies that align with our business goals.

• Execute initiatives across product, pricing, marketing, and sales to boost merchant acquisition, retention, and revenue growth.

• Utilise insights from internal and external data to inform and optimise strategies around merchant value levers, enhancing acquisition, retention, and activation.

• Analyse merchant journeys, market trends, and the competitive landscape to identify growth opportunities and inform strategic decisions.

• Collaborate with product, marketing, sales, support, risk, finance, and in-market leaders to prioritise and execute growth initiatives across all merchant segments, ensuring alignment and driving execution of key programs.

• Lead and influence large cross-functional teams, fostering a collaborative environment that encourages innovation and effective teamwork while maintaining a strong merchant focus.

• Monitor key metrics and KPIs to track progress against growth goals, providing regular and insightful reporting to senior leadership.

• Develop self-serve dashboards to empower sales leaders with real-time data, enabling them to manage their teams and drive performance more effectively.

• Stay informed about industry best practices, emerging trends, and new technologies related to product growth and merchant acquisition.

We’re looking for a strategic and results-driven Senior Manager to join our Commercial Sales Strategy team, with a dedicated focus on the SMB segment in the APAC region. In this role, you’ll play a crucial part in expanding Afterpay’s footprint in the SMB market, crafting and executing strategies that will drive significant growth. You’ll work closely with global stakeholders and collaborate with product, pricing, sales, marketing, and support teams to optimise the sales funnel, enhance merchant acquisition and retention, and ensure APAC’s unique market needs are fully addressed and seamlessly integrated into our broader global strategy. Your efforts will be key in driving both merchant satisfaction and overall business success.

Key Responsibilities:

• Develop and implement innovative sales strategies that accelerate growth and market share within the SMB segment, ensuring Afterpay continues to be a leader in the payments space.

• Collaborate with global stakeholders, including product and operations, to ensure APAC’s SMB needs are represented in Afterpay’s global initiatives.

• Enhance sales processes and resource allocation to maximise efficiency and performance within the SMB market, driving stronger results and merchant satisfaction.

• Utilise data analytics to inform strategic decisions, identifying key opportunities to optimise performance and drive impactful initiatives.

• Lead efforts to reduce merchant churn by developing and implementing targeted strategies aimed at improving retention within the SMB segment.

• Oversee and drive the success of key programs within the SMB segment, ensuring they deliver measurable ROI and set new standards for strategic initiatives at Afterpay.

• Work in close partnership with product, pricing, sales, marketing, and support teams to optimise the sales funnel, improve merchant acquisition and retention, and address challenges and opportunities across the APAC region.

• Extend strategic coverage to other segments, including mid-market and enterprise, ensuring a holistic approach to market growth in the APAC region.

At Afterpay & Cash App, Creative Ops/Production empowers the brand creative and marketing teams to excel with production excellence. Creative Ops Managers drive the entire process from concept thorough delivery partnering with cross-functional teams to tackle business challenges for our customers. The creative ops/production team is responsible for uniting the team, delivering the best work, and problem solving solutions.

We are looking for an Australia based Creative Ops Manager who will lead Afterpay International projects/productions within our brand studio team, from brief intake to delivery. Our Afterpay brand studio team collaborates and manages the creative process for marketing, sales, and product teams working on various projects from campaigns, digital, experiential, and more.

The ideal person must have expertise in project management and integrated production. Essentially, we are seeking a versatile individual, a swiss army knife—a hybrid role combining program manager and producer responsibilities - someone who enjoys operations, project management, and production equally, valuing all three aspects with equal importance.

This role will report to the Head of Creative Production (NY based) and work closely with our Head of Creative (Sydney based).

You will:

• Lead brand projects / programs, assuming responsibility for day-to-day management of the creative process (brief to deliver) and stakeholder involvement.
• Work closely with creative and cross-functional teams to scope projects and build production approaches from briefs
• Track project / program projects, maintenance, budget, timelines, communication of status, and ensuring efficient workflows
• Onboarding new agencies, vendors, and freelancers while owning relationships.
• Organize and lead project meetings, including developing agendas and capturing action items
• Manage creative feedback and revisions to ensure project is on scope
• Help develop process improvements for content production, setting up for future growth
• Mitigate risk and be proactive on any potential project / program problems
• Ensure the highest creative standards are achieved and on brand
• Collaborate with business affairs and legal on large projects for legal sign-off
• Be a brand champion and find moments of celebration for the team

As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of Australia based Mid Market merchants and work to exceed profitability targets for Afterpay and our partners. 

We are looking for someone who will effectively run a business within the Afterpay APAC business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

Responsibilities:

• Grow and develop long term profitable partnerships that deliver for our  Merchants, our Customers and Afterpay. From topline growth, right  through to the unit economics you’ll focus on building a sustainably profitable business 

• Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex  relationships and engaging internally and externally to build advocacy 

• Work with and leverage senior stakeholders across the Afterpay business in every region from APAC, UK and North America to drive local engagement and focus for your portfolio of Australia based merchants 

• Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and  execute our multi-year account plans in conjunction with our strategic  partners and lead the evolution of our pricing and contract renewal  process that establishes clear and measurable ROI models for Afterpay  and its partners 

• Deliver a proactive customer growth strategy to drive merchant usage,  satisfaction, and revenue growth across our current contracts and new  opportunities

• Develop and refine our Merchant Value proposition in-store and online.  Establish clear marketing best practices, optimization strategies and  expansion plans with our partners and monitor performance 

• Identify and help scale best practices across a variety of areas including  Operations, Risk Management Staff Training, Visual merchandising and  Marketing plans  

• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers’ expectations

The Account Management organisation is looking for a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team. This manager will lead a team focused on the retention and growth of Square’s mid-market sellers, and will serve as a senior contact for the sellers managed within their team’s portfolio.  

You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market across all verticals. You will directly manage a team of Strategic Account Managers while directing the overall revenue and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.

In addition to lengthy experience as a high-performing individual contributor solutioning within the mid-market or enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.

You Will:

• Lead a distributed team of up to 8 Account Managers

• Consistently achieve positive revenue outcomes while maintaining a high return on investment

• Provide 1:1 coaching and performance management to your team members

• Serve as an escalation point for customer challenges

• Engage with product teams to serve as the customer voice for upmarket sellers, with past success working with executive internal stakeholders 

• Create operational efficiencies through stream-lined repeatable processes

• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Block has an exciting career opportunity for a Strategic Sourcing Manager based in Australia (Remote) to support the Technology,Marketing, Product, BPO & Professional Services (HR, Finance, Consulting) category. This is a chance for an experienced Strategic Sourcing and Category Leader Professional. You will focus on supporting insource-outsource programs and adoption of the source-to-pay process through system optimization and proactive partner outreach along with sourcing management, contract management, and negotiation support where applicable. You will report to a Sourcing Lead within Procurement.  We ask that you have a continuous improvement philosophy, management skills, and the ability to share thoughtful education with important partners while maintaining receptiveness with important collaborators on best practices and market trends.

You Will:

• Lead Insource-Outsource Programs and guide RFX’s, Contract Negotiations and help improve APAC Procurement initiative.

• Oversee the selection/negotiation/management/purchasing for large category groups and multiple smaller suppliers or sub-categories as a necessary contributor/leader. 

• Work with Procurement and leaders to implement category strategies. 

• Support Block leadership strategic planning efforts, focusing on sourcing (through the best sourcing methodologies), contract negotiation, buying, and risk mitigation strategy. 

• Oversee complex, Block-wide supplier relations, developing solutions to new problems and using your foresight to anticipate future trends and issues. 

• Lead a network of other authorities, building agreement. You are responsible for and will project manage Important Category Supplier Relationship QBRs to ensure Block is receiving agreed to services based on main Service level agreements and Performance Indicators.

• Model collaboration skills and have a noticeable positive impact on the velocity and success of your teammates. 

• Develop selection/negotiation criteria, establish purchasing goals, coordinate resources, and provide category leadership following long-term buying goals. 

• Uphold, champion, and exemplify the Block values. 

• Will support partners around APAC including Australia, New Zealand and Japan.

As a Mandarin-speaking Technical Account Manager, you will collaborate with our merchant partners, agency partners and internal teams to deliver world-class proactive service and technical excellence. You will focus on maintaining substantial, long-term merchant and agency partner relationships while resolving technical issues quickly and efficiently.

You will leverage your HTML, CSS, and Javascript expertise to analyze and creatively solve integration issues on merchant websites/ in-store terminals and partner with internal teams. Your technical acumen and interpersonal skills will allow you to serve as a trusted technical advisor to merchants, translating their business needs into technical solutions that drive feature and product adoption at scale.

In this pivotal role, you will report to our regional Lead, TAM.

We are much more than our job descriptions, but here's where you will begin….

Responsibilities:

• Serve as the primary technical point of contact for merchants and partners based in China, driving the technical relationships with merchant and agency partners.

• Proactively identify, diagnose and resolve critical technical issues in a timely and professional manner.

• Work closely with Account Management and other merchant-facing teams to ensure seamless operational support and satisfaction for our merchant and agency partners.

• Foster long-term user relationships that grow loyalty to Cash Commerce products

• Provide education to merchant partners, agency partners and internal teams on new and existing features.

• Produce accurate, timely status updates for support tickets that provide a balanced clarity of detail, demonstrating excellent organisational and communication skills.

• Document challenges and blockers encountered to further share your learnings with other technical account managers in stand-ups and status check-in calls.

• Own the end-to-end macro-level delivery of all in-store and online self-serve Integrations.

• Leveraging HTML, CSS, and Javascript skills to assess and creatively solve integration issues on merchant websites and in-store terminals.

• Oversee integration health monitoring, conduct thorough root-cause analyses, and implement proactive measures to prevent future issues.

• Work cross-functionally with Product, Engineering, and other departments to devise technical and operational enhancements for the merchant experience.

• Drive new features and product adoption with merchant partners, including betas and pilots.

• Efficiently manage and communicate with various stakeholders, centralising information from diverse sources to streamline processes.

• Set and manage expectations with senior leadership for key merchant accounts regarding critical incidents and project developments.

• Proactively lead new product life cycles in conjunction with engineering teams to facilitate merchant partner adoption, including technical documentation review, merchant/partner feedback, future deployments and continuous product improvement and evaluation. 

• Manage incidents with precision and efficiency, conducting in-depth internal investigations to identify root causes and develop technical uplift mitigation strategies.

• Create and distribute merchant-facing content to clarify common issues and promote problem-solving.

As a Technical Account Manager, you will provide best-in-class guidance and advice in integration expertise across all omnichannel platforms, regions and segments. You maintain high-performing, healthy global self-service integrations, deliver retail onboarding and support our merchants through our technical account management queues.

As our business grows, so does our Line 2 Risk and Compliance Team. We are looking for an experienced risk practitioner to help us move faster by better understanding, managing and consciously taking on risk. This is a fantastic opportunity for someone that is looking to innovate and help create and embed a modern, effective and efficient Regulatory Risk framework within a fast-moving and growing FinTech! 

Together with our Senior Managers in Risk & Compliance in the ANZ Compliance team, you will work across all areas of Risk in Line 2, and partner closely with our colleagues in Risk Ops, Business Resilience, Privacy, Security, Legal and Compliance to improve our risk and control capabilities, improve the design and operation of controls, and build data driven, modern and efficient underlying risk processes. 

Your responsibilities will include, but won’t be limited to:

• Partner with teams to bring our products to market and provide advice on risk related activities (e.g. risk assessments, controls development and assurance, incident investigations, operational resilience, issue remediation, risk framework delivery)

• Work closely with and support our colleagues in Business Continuity, Security and Privacy

• Develop, socialise and embed risk-related frameworks that meet regulatory expectations for ASIC-licenced products, are efficient, fit for purpose and manage the key risks appropriately

• Support the global implementation of the ERM software tool and using this and other tools perform data driven risk insights, controls testing, reporting and analysis for management

• Conduct risk assessments on new products, services and initiatives.

• Partnering with the Compliance team, manage risk and compliance reporting, maintain databases, registers and other records relating to operational risk management (e.g. maintaining project plans, logging incidents, completing risk assessment forms and action logs).

• Drive a strong risk culture and awareness in day-to-day business decisions. 

• Own marketing relationships with Tier 1 Enterprise partners like Myer, David Jones, eBay, The Iconic, Jetstar, Ticketek, etc. 
• Develop marketing strategies and initiatives for allocated portfolio that deliver to joint business objectives, utilising data and customer insights to drive decision making. 
• Collaboration and Coordination: Work closely with all campaign stakeholders including consumer marketing, compliance, service and sales teams to ensure alignment and seamless process and execution of campaign activity. 
• Reporting: Own all campaign reporting, with the support of your Manager and analytics leads.
• Budget Management: Efficiently manage the portfolio co-marketing budget to maximise ROI.
• Lead external agencies from brief to implementation and be accountable for ROI
• Champion our brand, customer & merchant value propositions – externally and internally
• Bring fresh thinking, new, innovative ideas, and experimentation into the approach to aid learning and drive ongoing performance improvement
• Lead GTM strategies for new enterprise level merchants.
• Support the Trade team on tier 1 campaigns including Afterpay Day
• Play an active part of the Partner Marketing Team, understanding accurately the partner portfolio priorities, and pro-actively proposing initiatives that translate at trade level.

Key responsibilities

• Own marketing relationships with Tier 1 Enterprise partners like Myer, David Jones, eBay, The Iconic, Jetstar, Ticketek, etc. 
• Develop marketing strategies and initiatives for allocated portfolio that deliver to joint business objectives, utilising data and customer insights to drive decision making. 
• Collaboration and Coordination: Work closely with all campaign stakeholders including consumer marketing, compliance, service and sales teams to ensure alignment and seamless process and execution of campaign activity. 
• Reporting: Own all campaign reporting, with the support of your Manager and analytics leads.
• Budget Management: Efficiently manage the portfolio co-marketing budget to maximise ROI.
• Lead external agencies from brief to implementation and be accountable for ROI
• Champion our brand, customer & merchant value propositions – externally and internally
• Bring fresh thinking, new, innovative ideas, and experimentation into the approach to aid learning and drive ongoing performance improvement
• Lead GTM strategies for new enterprise level merchants.
• Support the Trade team on tier 1 campaigns including Afterpay Day
• Play an active part of the Partner Marketing Team, understanding accurately the partner portfolio priorities, and pro-actively proposing initiatives that translate at trade level.

The Asia Pacific Fulfillment Operations Manager will support Block Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Block products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Block's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Block's international supply chain.

We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.

You Will:

• Manage and improve the logistics [inbound, fulfillment and outbound] network for Block's Asia Pacific markets
• Oversee supplier partnerships and manage performance
• Work with internal partners to guide the development of essential and new fulfillment programs.
• Ensure that performance targets are met on service level commitments to our customers, across all products within the region
• Implement SOPs with partners and manage Indicators to maximize and measure Block's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
• Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
• Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
• Handle fulfillment errors and exceptions, correcting and identifying preventative measures
• Identify process gaps, propose and guide implementation for scalable solutions
• Leverage access to technology and new ideas to bring continuous improvement to APAC markets

The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing credit risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square.  You will report to the APAC Risk Lead, based in Melbourne.

You will: 

• Manage a team <5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base

• Manage seller re-enablement operations, assisting merchants with a negative balance resulting from chargebacks to get their accounts back in good standing

• Ensure operational and loss performance goals are met

• Review and approve credit requests and escalations

• Create frameworks, policies, and procedures to manage risk

• Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary

• Identify portfolio and seller trends to inform and prioritise new policy creation

• Determine and report on metrics

• Create processes and reporting to systematically manage seller and portfolio risk

• Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.

• Partner with other teams to serve as an expert on credit risk

• Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities